The Westin Ka'anapali Ocean Resort Villas

The location of the Hotel was beautiful. I was disappointed in the room. I paid for a Ocean View, and received a view of Palm trees & pool. Paid for a King bed, got two doubles. The room was clean, but really used. The bed mattress was split on one end, the sheets didn't fit the bed. One bed had a twin comforter on it instead of a full size. I expected more from the Westin. The room could use some deep cleaning. Also I don't understand why you have to pay for beach chairs. That should be inclued in the hotel amenities, for the amount you pay to stay there.

We stayed at the The Westin Ka'anapali Ocean Resort Villas Jan 5 -16, 2012. We paid for a deluxe ocean view so our daughter could watch for whales from the balcony. After checking in, we noticed our view of the ocean was obstructed by trees. We called the front desk, and they immediately moved us to a room that was a little closer and had a better view of the water. We stayed on the North side in building 8. The property was fantastic! The landscape, pools, and buildings where all well maintained. The staff was constantly cleaning to keep the walkways and lobby looking great. The maid service was top notch as well. We really enjoyed the hotel staff. They were professional and courteous. Throughout our stay we made requests for extra hangers, robes, a roll-away bed and a scale. Each call was answer promptly and the items arrived within 5-10 minutes. Same was true with Valet and Bellhop requests. By the time we left, we were on first name basis with many of the staff members. We would definitively recommend this property for people wanting to stay in the Ka'anapali area.

The staff, location, grounds and rooms are all deserving of five stars. The only issue we faced was that when we arrived at our room there was a dead cockroach in our bathroom. The staff were quick to properly clean our room and were very apologetic. Still, for how much you are paying to stay at this resort you shouldn't have this kind of issue.

Exceptional staff! Nice condo and location. Pool being across street was inconvenient at times for small children, but not a deal breaker.

Had a wonderful time! The hotel and staff were all very helpful and the location is perfect!

It was such a relaxing trip. Loved having everthing we needed at the resort. The pools were great and the beach was just a quick walk down the boardwalk. We would definately go again!

The ONLY two minor drawbacks were that the kitchen did not have some of the basic essentials (ie., salt/pepper, oil, etc) and the pools could have been kept a lil warmer. We had our two kids (3 1/2 and 1 1/2) with us so the water temp wasn't great for them. Aside from that, the entire experience was terrific! The resort is truly gorgeous and the staff was spectacular.

Very friendly family environment. Very friendly family environment. Very friendly family environment. Very friendly family environment.

Our experience was beyond wonderful! Couldn't have asked for a better location. The Westin Villas were beautiful, all the amenities we could ask for, gorgeous - quiet beaches, clean, friendly staff. Can't wait to return soon!

The resort itself was beautiful and the rooms were clean and comfortable. Fully stocked kitchens and large bathrooms. Great island location, lots of activities and definitely a great place for families. Not ideal for couples expecting a romantic getaway. The resort is crowded and can be loud during the day, though we had no problem sleeping at night. Ideal beachfront area with fantastic snorkeling. Chairs can be hard to come by if you don't arrive early. Most items for sale at the resort can be found much cheaper elsewhere. Don't pay extra for an ocean view since their idea of ocean view means seeing any portion of the water whether it is blocked by trees or other buildings. Lots of maintenance going on during our visit. Management was accommodating after several phone calls to the front desk when we asked to move to a quieter room, but seems those who belong to the Starwood loyalty program definitely receive the better treatment from hotel staff. Overall, a nice resort but not a first choice given the many other options available on the island.