Hotel details


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Sheraton Maui Resort & Spa

User score 4.1 out of 5 See all reviews
2605 Kaanapali Parkway, Lahaina,Lahaina, HI 96761
Book this hotel
from 230 USD
/ night*
Price Assurance

Terms and conditions

*rate found for check-in Jan 4, check-out Jan 5

Rates displayed reflect the lowest rate found over the next 30 days. This rate is subject to change. Rates may not include service charges, extra person charges, fees or incidental charges (such as room service).

Converted rates (shown in parentheses) are provided for your convenience. They are based on today's exchange rate, but the hotel will charge you in the local currency.

The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.

Hotel policies

Check-in: 1500
Check-out: 1100
Local currency: USD

Set at the foot of the legendary Black Rock, Sheraton Maui Resort & Spa overlooks the pristine Kaanapali Beach and features breath-taking views of the islands of Molokai and Lanai. Surrounded by 23 acres of lush gardens and lava rock waterways, it welcomes travelers, honeymooners and families to an enchanting world of comforts and luxuries. Relax in the brand-new Spa at Black Rock, experience Hawaiian culture during a family hula lesson or reconnect with a romantic Dinner Under the Stars. Island-inspired menus are found at the resort's open-air restaurants and poolside bars feature nightly entertainment and a cliff dive ceremony at sunset. Elegant meeting rooms, spectacular oceanfront lawns, and an experienced staff ensure successful meetings and events at the Sheraton Maui Resort & Spa. The winner of the 2007 Hotel of the Year for the Sheraton brand, Sheraton Maui Resort & Spa will inspire memories that last a lifetime.

The Ka'anapali Resort area appeals to all ages with shopping and dining at Whaler's Village, 36 holes of championship golf at Ka'anapali Golf Courses, Ka'anapali Sugar Cane Train, and some of the most romantic sunsets in the Pacific on Ka'anapali Beach.

*A daily $25 Resort Charge, payable directly to the hotel, includes: Unlimited high-speed internet access in guest rooms Unlimited wireless high-speed internet access in lobby and pool bars Self-parking Unlimited local telephone calls (on-island) Toll-free telephone call access up to 60 minutes Starwood Maui scheduled shuttle service to Westin Maui Resort and Spa, Westin Kaanapali Ocean Resort Villas, and historic Lahaina town Kaanapali Resort scheduled shuttle service to Kaanapali Golf clubhouse, Whaler's Village Shopping Center, Kaanapali resort hotels, and The Fairway Shops at Kaanapali Cultural activities such as hula lessons, lei making, and ukulele lessons Yoga and Pilates classes Introductory scuba and snorkel lessons Children under 12 eat free from kid's menu at Keka'a Terrace with paying adult *Inclusions, activities, fees and restrictions subject to change.

Sheraton Maui's "The Spa at Black Rock" is now open daily from 8:30am-7pm. The spa features indoor and outdoor secluded relaxation areas and seven luxurious treatment rooms available for massages, body treatments, facials, skin enhancements, manicures and pedicures.

All products at the Spa at Black Rock will focus on the rejuvenating qualities of the sea. Each product combines natural ocean plants, minerals and water with the essence oils of Polynesia to create a truly authentic tropical spa experience. Signature treatments of the Spa at Black Rock include the Pu'u Keka'a Stone Massage, the Papaya Shea Wrap, Balancing Island Facial and the Sole Smoothie Foot Massage with Pineapple, Coconut and Papaya enzymes.

Hotel policies

Check-in: 1500
Check-out: 1100
Local currency: USD


Terms and conditions

*rate found for check-in Jan 4, check-out Jan 5

Rates displayed reflect the lowest rate found over the next 30 days. This rate is subject to change. Rates may not include service charges, extra person charges, fees or incidental charges (such as room service).

Converted rates (shown in parentheses) are provided for your convenience. They are based on today's exchange rate, but the hotel will charge you in the local currency.

The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.

Reviews from our customers

Overall score

4.1 out of 5

(139 reviews)

Hotel reviews: About the scores

Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.

Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."

The "overall score" is an average of all reviewer scores submitted for a hotel.

About the scores

1
2
3
4
5
Amenities
 
Maintenance
 
Hotel Staff
 
Room Comfort
 
Location
 
Value
 
See all reviews

Hotel address: 2605 Kaanapali Parkway, Lahaina, Lahaina, HI  96761  

 
 

Area served

Maui

Area airports

Kapalua-West Maui Airport-JHM Kahului Airport-OGG

Description

Maui's beauty comes in many forms. From the summit of Mt. Haleakala where the sun rises each morning, to the tropical rainforests in Hana. From the unspoiled grasslands of upcountry Maui where paniolo (cowboy) still roam, to the windsurfing capital of the world on the North shore.

Amenities

  • Meeting/banquet facilities
  • Health Club
  • Pool
  • Conference Facilities
  • Concierge
  • Handicapped rooms/facilities
  • Fitness room
  • Room service
  • Business center
  • Restaurant

Dining

Keka'a Terrace

Atmosphere: Indoor/Outdoor Seating Available, Cuisine: Hawaiian, Setting: Casual, Hours of Operation: 6:30 AM - 10:00 PM

Sundowner Bar

Atmosphere: Live Entertainment, Setting: Ocean View, Hours of Operation: 10:30 AM - 8:30 PM

Keoki's Koffee Kart

Atmosphere: Kiosk, Cuisine: Coffee Bar

Reefs Edge

Atmosphere: Live Entertainment, Setting: Cocktails, Hours of Operation: 5:30 PM - 11:30 PM

Teppanyaki Dan

Cuisine: Japanese, Hours of Operation: 5:30 PM - 9:30 PM

Lagoon Bar

Atmosphere: Ocean View, Hours of Operation: 11:30 AM - 10:00 PM

Meeting facilities

The true reward of gathering at Sheraton Maui becomes immediately apparent in the outdoor settings. The pristine expanse of the Ocean Lawn, rolling down to the surf, promises Hawaiian festivities of old: perhaps a lu'au with a splurge of torches, or a lively cookout in the style of the paniolo (Hawaiian cowboy). The 12,000 square-foot Ocean Lawn is unprecedented in its breathtaking backdrop of Pu'u Keka'a, the Pacific Ocean and neighboring islands. The Anuenue Lawn, set amidst fresh Hawaiian ferns, is a perfect venue for festive affairs of up to 250 people.

Please enter check-in and check-out dates to the right to select a room

Deluxe Ocean Front

Non-Smoking, Sweet Sleeper Bed, Private Lanai W/Tbl/Chairs, High Speed Internet Connection, Microwave

Deluxe Ocean View

Non-Smoking, Sweet Sleeper Bed, Private Lanai W/Tbl/Chairs, High Speed Internet Connection, Microwave

Ocean View

Non-Smoking, Sweet Sleeper Bed, Private Lanai W/Tbl/Chairs, High Speed Internet Connection, Microwave

Ocean Front

Non-Smoking, Sweet Sleeper Bed, Private Lanai W/Tbl/Chairs, High Speed Internet Connection, Microwave

Hotel policies

Check-in: 1500
Check-out: 1100
Local currency: USD


Terms and conditions

*rate found for check-in Jan 4, check-out Jan 5

Rates displayed reflect the lowest rate found over the next 30 days. This rate is subject to change. Rates may not include service charges, extra person charges, fees or incidental charges (such as room service).

Converted rates (shown in parentheses) are provided for your convenience. They are based on today's exchange rate, but the hotel will charge you in the local currency.

The amenities and/or facilities may not be located at this hotel, but within a reasonable distance and additional charges may apply for use. All information has been provided by this hotel.

Reviews from our customers

Overall score

4.1 out of 5

(139 reviews)

Hotel reviews: About the scores

Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.

Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."

The "overall score" is an average of all reviewer scores submitted for a hotel.

About the scores

1
2
3
4
5
Amenities
 
Maintenance
 
Hotel Staff
 
Room Comfort
 
Location
 
Value
 

What makes Orbitz reviews unique

  • Exclusive insights and feedback: We only accept reviews from customers who have booked a stay at this hotel. This helps ensure we get the most trustworthy opinions and observations possible.
  • Quick tips: Get the most out of your stay with practical, money-saving tips on what to do, where to eat and how to get around.

How to Submit a Review

Hotel reviews can be submitted any time after your trip dates have passed. Simply log into your My Trips and select Past Trips from the left hand navigation section. Select the trip with the hotel you wish to review and click the "Write a review" link displayed next to the hotel portion of your itinerary.

Once complete, your review should be visible on the site within 2-3 business days.

What makes Orbitz reviews unique

How to submit a review

Most recent reviews

Score

5 out of 5

Quick tip

Beautiful, Amazing, Friendly, OMG!

Fizzle Family Fun! Nov 27, 2009

Would recommend to a friend!

We arrived at the Sheraton and were greeted by a friendly staff. We were upgraded to the room with the best view - RIGHT on ... top of the black rock cliff! WOW! We had an amazing view. As a family we went snorkeling, parasailing, ate amazing meals and spent a great of time relaxing, body surfing, and just having a great time as a family. Every staff member we met was friendly and service was great. There are cabanas on the beach. TIPS for family travelers: Go into town, get water, snacks, drinks, a cooler and items to stock up your fridge. Easier and cheaper this way. Also, buy your own boogie board because it is $20/ a day to rent one at the resort and about $12 bucks at the store in town. Then donate the boards to the next family that is coming in. Same goes with bringing or buying your own snorkel gear. Go parasailing - it is worth it! Overall one of the greatest family vacations we have taken, and we take alot!

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
4
Value:
5
Dining options:
4

Traveler type: Family

Recreation/Attractions tip

TIPS for family travelers: Go into town, get water, snacks, drinks, a cooler and items to stock up your fridge. Easier and cheaper this way. Also, buy your own boogie board because it is $20/ a day to rent one at the resort and about $12 bucks at the store in town. Then donate the boards to the next family that is coming in. Same goes with bringing or buying your own snorkel gear. Go parasailing - it is worth it!


Expand full review

Score

5 out of 5

Quick tip

Unbeatable package for the price.

Gil Nov 24, 2009

Would recommend to a friend!

Ours was an excellent trip. We liked the hotel very much and our room was upgraded.Staff very friendly. The grounds and pool ... are excellent. We would only rate the food as good. Our main activities were the pool, eating out, shopping and a drive to Hana. We would stay here again and would recommend the hotel to family and friends.

Hotel features (5=best, 1=worst)
Amenities:
3
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
2

Traveler type: Couples

Dining tip, Short Drive

Get a list of outside reataurants from the concierge. There are a lot of good places to eat on Front Street in Lahaina.


Expand full review

Score

4 out of 5

paradise by the ocean

honeymooners Nov 24, 2009

Would recommend to a friend!

Loved the location of the hotel...right on the beach, great snorkeling by black rock. Food was expensive as with any ... resort. The pool was beautiful but way too cold. Only one small jacuzzi that mainly had kids in it although they are not supposed to be in there. Rooms were clean but a little dated. No counter space in the bathroom...sink was hangin on from wall. Towels for both room and pool were pretty worn out and small. All the staff that receive tips (waiters, valet, bell desk) were wonderful. Staff that didn't rely on tips...front desk, etc. not so helpful!

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
4
Hotel check-in:
3
Maintenance:
3
Location:
5
Room cleanliness:
5
Hotel Staff:
3
Value:
3
Dining options:
4

Traveler type: Couples


Expand full review


See all 139 user reviews

Reviews represent the opinions of Orbitz customers, not of Orbitz or its staff.

Quick tips from our users

Recreation/Attractions tip

TIPS for family travelers: Go into town, get water, snacks, drinks, a cooler and items to stock up your fridge. Easier and cheaper this way. Also, buy your own boogie board because it is $20/ a day to rent one at the resort and about $12 bucks at the store in town. Then donate the boards to the next family that is coming in. Same goes with bringing or buying your own snorkel gear. Go parasailing - it is worth it!

--Fizzle Family Fun!, Riverside, Ca Nov 27, 2009

Dining tip, Short Drive

Get a list of outside reataurants from the concierge. There are a lot of good places to eat on Front Street in Lahaina.

--Gil, Fairview, Texas Nov 24, 2009

Dining tip, Short Walk

Great restaurants at Whaler's village and up the road at CJ's. Very reasonable.

--vacation queen, Vancouver, WA Nov 19, 2009

See all quick tips

Reviews from our customers

Overall score

4.1 out of 5

(139 reviews)

Hotel reviews: About the scores

Reviews and scores for each hotel are collected from customers who purchased a stay at that hotel.

Reviewers are asked to rate a variety of hotel attributes on a scale of 1 to 5. The highest possible score is "5," meaning the user was "very satisfied," while "1" is the lowest, meaning the user was "very dissatisfied."

The "overall score" is an average of all reviewer scores submitted for a hotel.

About the scores

1
2
3
4
5
Amenities
 
Maintenance
 
Hotel Staff
 
Room Comfort
 
Location
 
Value
 

How to submit a review

Sort reviews by: most recent | highest rating | lowest rating

Expand all reviews

Score

5 out of 5

Quick tip

Beautiful, Amazing, Friendly, OMG!

Fizzle Family Fun! Nov 27, 2009

Would recommend to a friend!

We arrived at the Sheraton and were greeted by a friendly staff. We were upgraded to the room with the best view - RIGHT on ... top of the black rock cliff! WOW! We had an amazing view. As a family we went snorkeling, parasailing, ate amazing meals and spent a great of time relaxing, body surfing, and just having a great time as a family. Every staff member we met was friendly and service was great. There are cabanas on the beach. TIPS for family travelers: Go into town, get water, snacks, drinks, a cooler and items to stock up your fridge. Easier and cheaper this way. Also, buy your own boogie board because it is $20/ a day to rent one at the resort and about $12 bucks at the store in town. Then donate the boards to the next family that is coming in. Same goes with bringing or buying your own snorkel gear. Go parasailing - it is worth it! Overall one of the greatest family vacations we have taken, and we take alot!

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
4
Value:
5
Dining options:
4

Traveler type: Family

Recreation/Attractions tip

TIPS for family travelers: Go into town, get water, snacks, drinks, a cooler and items to stock up your fridge. Easier and cheaper this way. Also, buy your own boogie board because it is $20/ a day to rent one at the resort and about $12 bucks at the store in town. Then donate the boards to the next family that is coming in. Same goes with bringing or buying your own snorkel gear. Go parasailing - it is worth it!


Expand full review

Score

5 out of 5

Quick tip

Unbeatable package for the price.

Gil Nov 24, 2009

Would recommend to a friend!

Ours was an excellent trip. We liked the hotel very much and our room was upgraded.Staff very friendly. The grounds and pool ... are excellent. We would only rate the food as good. Our main activities were the pool, eating out, shopping and a drive to Hana. We would stay here again and would recommend the hotel to family and friends.

Hotel features (5=best, 1=worst)
Amenities:
3
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
5
Value:
5
Dining options:
2

Traveler type: Couples

Dining tip, Short Drive

Get a list of outside reataurants from the concierge. There are a lot of good places to eat on Front Street in Lahaina.


Expand full review

Score

4 out of 5

paradise by the ocean

honeymooners Nov 24, 2009

Would recommend to a friend!

Loved the location of the hotel...right on the beach, great snorkeling by black rock. Food was expensive as with any ... resort. The pool was beautiful but way too cold. Only one small jacuzzi that mainly had kids in it although they are not supposed to be in there. Rooms were clean but a little dated. No counter space in the bathroom...sink was hangin on from wall. Towels for both room and pool were pretty worn out and small. All the staff that receive tips (waiters, valet, bell desk) were wonderful. Staff that didn't rely on tips...front desk, etc. not so helpful!

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
4
Hotel check-in:
3
Maintenance:
3
Location:
5
Room cleanliness:
5
Hotel Staff:
3
Value:
3
Dining options:
4

Traveler type: Couples


Expand full review

Score

4 out of 5

Quick tip

Great location

vacation queen Nov 19, 2009

Would recommend to a friend!

Relaxing time in a great location! Our room was in building 5 which overlooked the ocean. We could watch the Luau in the ... evenings. We weren't too happy about the double beds, but the location and size of the room made it worth it. Perfect location for Kaanapali.

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
4
Hotel check-in:
4
Maintenance:
4
Location:
5
Room cleanliness:
5
Hotel Staff:
3
Value:
5
Dining options:
3

Traveler type: Couples

Dining tip, Short Walk

Great restaurants at Whaler's village and up the road at CJ's. Very reasonable.


Expand full review

Score

4 out of 5

Great Location for the price

AlohaSherry Nov 18, 2009

Would recommend to a friend!

The bathroom wasn't very clean - but the staff took care of it immediately upon alerting them to the problem. Then, it was ... spotless.

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
4
Hotel check-in:
4
Maintenance:
4
Location:
4
Room cleanliness:
4
Hotel Staff:
4
Value:
4
Dining options:
4

Traveler type: Friends


Expand full review

Score

2 out of 5

Quick tip

Nice location, awful service and food.

roniegh Nov 10, 2009

I would not recommend Sheraton (at least this one in Kaanapali-Maui), unless you like to be cheated.* We booked a Partial ... Ocean View with a King Bed;** Guest cheating services (aka Front Desk) told us they did not Partial Ocean View with King Bed anymore, so they "upgraded" us to a Deluxe Ocean Front, awesome ahh? no, no, no... faaar away from the pool and the Beach (a maze game to go to/from Building 6 pool/beach/restaurants). And after arriving at the room, surprise! It was a room with two Double Beds (but we booked a King Bed room);** We went back to the front desk, and after complaining they offered us a Partial Ocean View King Bed room. Wow, remember, they did not have have such a room before.* About Black Rock restaurant (at Sheraton):** It is just convenient (near your room);** The food is average;** The price is the same as a first class restaurant, but I think it has no Chef. Why? Just look at the Menu... it is something like, choose your meat, choose your style, choose your sauce, choose side(+extra $) dishes. If charging first class they should have "Entrees", not "Do it yourself Menu". Example: Ono @Maui - Sauted with Haiku tomatoes, white wine, garlic and capers.* At checkout, they tried to charge us a US$ 63 "tax difference". Hawaii increased Hotel state taxes by 1% in July 1st 2009 (SB1111), but we bought our package on October/2009. We argue with Sheraton front desk manager but they told us they would not give up on that fee. [...]

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
3
Hotel check-in:
1
Maintenance:
4
Location:
5
Room cleanliness:
5
Hotel Staff:
2
Value:
2
Dining options:
1

Traveler type: Couples

Recreation/Attractions tip, Short Drive

* Some really nice things to do at Maui: Snuba at turtle town (we did it with Aqua Adventure, it was an awesome experience); Parasailing at Kaanapali (we did it with UFO Parasailing, we were able to see some fish and a whale from the sky); Sunset cocktail cruise with Teralani catamaran.


Expand full review

Score

1 out of 5

bad bad bad

Jan Nov 7, 2009

Very Bad experience, and alot of money. ...

Hotel features (5=best, 1=worst)
Amenities:
2
Room comfort:
1
Hotel check-in:
1
Maintenance:
1
Location:
2
Room cleanliness:
1
Hotel Staff:
1
Value:
1
Dining options:
1

Traveler type: Family


Expand full review

Score

4 out of 5

Quick tip

Great for honeymooners

n/a Oct 26, 2009

Would recommend to a friend!

Great location and only a 5 minute walk down the beach to Whaler's Village (shopping and restaurants). ...

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
4
Hotel check-in:
3
Maintenance:
4
Location:
5
Room cleanliness:
4
Hotel Staff:
4
Value:
4
Dining options:
3

Traveler type: Couples

Nightlife tip, Short Drive

5-10 minute drive to Lahaina's Front Street with plenty of shopping and restaurants.


Expand full review

Score

5 out of 5

Quick tip

Maui Vacation

Megan Oct 26, 2009

Would recommend to a friend!

The Sheraton at Black Rock has the best location of all the hotels in Ka'anapali. Located at the end of the beach walkway, ... you have shopping and alternative dining within walking distance! It also has by far the best beach on the strip with great snorkeling. The grounds are beautiful and very well maintained. The rooms are a bit outdated, but clean and the beds are comfortable. I would definitely recommend this hotel to both couples and parents traveling with children.

Hotel features (5=best, 1=worst)
Amenities:
5
Room comfort:
5
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
4
Hotel Staff:
5
Value:
4
Dining options:
4

Traveler type: Couples

Dining tip, Short Walk

There is a C.J.s Diner in the shopping center on the other side of the golf course which have delicious and affordable food for breakfast and lunch. They will also put together a cooler for lunch for $12 per person for any day trips you are planning to take.


Expand full review

Score

1 out of 5

Quick tip

Maui

fon Oct 21, 2009

Not up to Sheraton standards. Bed was good but bathroom was aweful and cleaning was terrible. Check in 2 hours later than 2 pm. ...

Hotel features (5=best, 1=worst)
Amenities:
2
Room comfort:
3
Hotel check-in:
1
Maintenance:
1
Location:
5
Room cleanliness:
1
Hotel Staff:
3
Value:
2
Dining options:
4

Traveler type: Couples

Dining tip, Short Drive

Kimo's restaurant in lahaina. Awesome


Expand full review

Score

4 out of 5

Location!

drmax Oct 13, 2009

Would recommend to a friend!

This hotel is in the best location on Kaanapali beach - right by the Black Rock - good snorkeling place. Staff is friendly, ... rooms are very clean and neat. But despite slow tourist business in Hawaii this hotel was 90% full and we could not get king bed as we requested.

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
3
Hotel check-in:
5
Maintenance:
5
Location:
5
Room cleanliness:
5
Hotel Staff:
4
Value:
4
Dining options:
4

Traveler type: Couples


Expand full review

Score

4 out of 5

Maui vacation

mac-er Oct 12, 2009

Would recommend to a friend!

Loved Maui, one of our best vacations ever! Sheraton was very nice. Would not recommend Delta Airlines, delayed flights both ... going (arrived a day late) and returning.

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
3
Hotel check-in:
4
Maintenance:
4
Location:
4
Room cleanliness:
3
Hotel Staff:
4
Value:
3
Dining options:
3

Traveler type: Couples


Expand full review

Score

4 out of 5

Quick tip

sun, surf and turtles

melmac Oct 4, 2009

Would recommend to a friend!

we only stayed 2 nights but it was the pick of our destinations in the end. Looked like we left the best till last. Dinner at ... the Black Rock Steak & Seafood restaurant was divine (worth every cent). Swimming at the shoreline with giant turtles was also a highlight. With close proximity to shopping and dining at The Whalers Village, this location is perfect.

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
5
Hotel check-in:
4
Maintenance:
4
Location:
4
Room cleanliness:
5
Hotel Staff:
3
Value:
3
Dining options:
4

Traveler type: Couples

Dining tip, In Hotel

Black Rock Steak & Seafood restaurant


Expand full review

Score

4 out of 5

Quick tip

Beautiful hotel, but confusing layout

Just Maui'd Oct 1, 2009

Would recommend to a friend!

The grounds at the Sheraton were beautiful. One of the nicest hotels on the beach. However, the daily resort fee is a little ... ridiculous for the price you are paying. We called ahead to confirm a king bed, but when we got there, they had us in a room with 2 double beds. They were able to find us a room with a king bed, but our friends weren't so lucky. We stayed in a Deluxe Oceanfront room. The view was incredible and the room was very clean. We saw a sea turtle from our balcony! However, the layout of the hotel is very confusing. Walking to the lobby takes at least 5 minutes...and that's if you don't get lost! You have to take 2 different elevators just to go down one floor! It's a very nice hotel, but we will look for other accommodations on our next trip to Maui.

Hotel features (5=best, 1=worst)
Amenities:
3
Room comfort:
4
Hotel check-in:
4
Maintenance:
4
Location:
5
Room cleanliness:
4
Hotel Staff:
4
Value:
3
Dining options:
3

Traveler type: Couples

Dining tip, Short Drive

A rental car is a must! Take the short drive to Lahaina for great food at reasonable prices. You have to check out Cheeseburger in Paradise and Moose McGillicuddy's! Great food and drinks! Shopping on Front Street in Lahaina is also a must! The short walk to Whaler's Village from the hotel is well worth your time.


Expand full review

Score

3 out of 5

Quick tip

Good and Bad

ValD Sep 27, 2009

Would recommend to a friend!

My husband and I have booked the oceanfront room. At the check in they gave us an "updated room" , nice uh? BUT with two ... double beds instead of one king bed. The deluxe room is nice no doubt about but so far away from everything and nevertheless to say we were not confortable in the bed (which bounced everytime my husband move) so we wanted what we booked. They gave the room you booked for our last two days of staying...there were no rooms with king bed! The hotel is well located, clean, beautiful, but we were dissapointed with the "bed choice" and at the check in, when we first arrived, nobody one came to greeting us, my husband and I needed to take our own bags from the car...

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
3
Hotel check-in:
3
Maintenance:
4
Location:
4
Room cleanliness:
4
Hotel Staff:
3
Value:
4
Dining options:
3

Traveler type: Couples

Dining tip, Short Walk

Whalers Village for shopping and dining.


Expand full review

Score

1 out of 5

Think twice before you go there

First time Sheraton and bed bugs Sep 27, 2009

Well, our stay was highlighted by bloody stains in bed sheets and pillow that turn out to be bed bugs. I'm pregnant and I ... was hit the most. I ended up with numerous itchy bed bug bites. Oh, should I mention missing dress? Probably housekeeping didn't have one to go to party. Yes, nice stay. Thank you, Sheraton. Four stars? I would give you zero.

Hotel features (5=best, 1=worst)
Amenities:
1
Room comfort:
1
Hotel check-in:
1
Maintenance:
1
Location:
1
Room cleanliness:
1
Hotel Staff:
1
Value:
1
Dining options:
1

Traveler type: Couples


Expand full review

Score

4 out of 5

An Unforgettable Vacation

DanDan Sep 25, 2009

Would recommend to a friend!

Snorkeling in Black Rock is unforgettable ...

Hotel features (5=best, 1=worst)
Amenities:
3
Room comfort:
4
Hotel check-in:
4
Maintenance:
3
Location:
5
Room cleanliness:
4
Hotel Staff:
3
Value:
4
Dining options:
4

Traveler type: Couples


Expand full review

Score

4 out of 5

Quick tip

nice hotel

happy honeymooner Sep 20, 2009

Would recommend to a friend!

We visited for our honeymoon, but when we arrived we had 2 double beds reserved (booked via orbitz). The staff had us wait ... for a night before we were able to move into a king-sized bed room. They waived the resort fee, so we were pleased. Although it wasn't an ocean front room, we still had a great view of the ocean, golf and mountains.

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
4
Hotel check-in:
4
Maintenance:
5
Location:
4
Room cleanliness:
5
Hotel Staff:
4
Value:
4
Dining options:
3

Traveler type: Couples

Dining tip, Short Drive

Lots of eating options in nearby Lahina, as well as luaus and boating activities.


Expand full review

Score

4 out of 5

restfull hotel

tom the bomb Sep 16, 2009

Would recommend to a friend!

very relaxing trip second staythere convient to many restraunts. hotel could be able to strike a deal with golfing. ...

Hotel features (5=best, 1=worst)
Amenities:
3
Room comfort:
4
Hotel check-in:
4
Maintenance:
3
Location:
4
Room cleanliness:
3
Hotel Staff:
4
Value:
3
Dining options:
3

Traveler type: Couples


Expand full review

Score

4 out of 5

Quick tip

Georgous location with friendly staff

Meikel007 Sep 16, 2009

Would recommend to a friend!

Great breakfast buffet, but every morning just the same! A litte more variety day by day would be nice. The location is ... unbeatable. I would advice an ocean front room with wonderful views of the ocean and black rock!

Hotel features (5=best, 1=worst)
Amenities:
4
Room comfort:
4
Hotel check-in:
4
Maintenance:
3
Location:
5
Room cleanliness:
4
Hotel Staff:
5
Value:
3
Dining options:
4

Traveler type: Couples

Recreation/Attractions tip, In Hotel

Snorkeling at Black Rock with turtles, manta rays and awesome colored fish!


Expand full review


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Reviews represent the opinions of Orbitz customers, not of Orbitz or its staff.

Sort tips by: most recent | distance from hotel

Recreation/Attractions tip

TIPS for family travelers: Go into town, get water, snacks, drinks, a cooler and items to stock up your fridge. Easier and cheaper this way. Also, buy your own boogie board because it is $20/ a day to rent one at the resort and about $12 bucks at the store in town. Then donate the boards to the next family that is coming in. Same goes with bringing or buying your own snorkel gear. Go parasailing - it is worth it!

--Fizzle Family Fun!, Riverside, Ca Nov 27, 2009

Dining tip, Short Drive

Get a list of outside reataurants from the concierge. There are a lot of good places to eat on Front Street in Lahaina.

--Gil, Fairview, Texas Nov 24, 2009

Dining tip, Short Walk

Great restaurants at Whaler's village and up the road at CJ's. Very reasonable.

--vacation queen, Vancouver, WA Nov 19, 2009

Recreation/Attractions tip, Short Drive

* Some really nice things to do at Maui: Snuba at turtle town (we did it with Aqua Adventure, it was an awesome experience); Parasailing at Kaanapali (we did it with UFO Parasailing, we were able to see some fish and a whale from the sky); Sunset cocktail cruise with Teralani catamaran.

--roniegh, Boston, MA Nov 10, 2009

Nightlife tip, Short Drive

5-10 minute drive to Lahaina's Front Street with plenty of shopping and restaurants.

--n/a, los angeles, ca Oct 26, 2009

Dining tip, Short Walk

There is a C.J.s Diner in the shopping center on the other side of the golf course which have delicious and affordable food for breakfast and lunch. They will also put together a cooler for lunch for $12 per person for any day trips you are planning to take.

--Megan, New York, NY Oct 26, 2009

Dining tip, Short Drive

Kimo's restaurant in lahaina. Awesome

--fon, Spain Oct 21, 2009

Dining tip, In Hotel

Black Rock Steak & Seafood restaurant

--melmac, japan Oct 4, 2009

Dining tip, Short Drive

A rental car is a must! Take the short drive to Lahaina for great food at reasonable prices. You have to check out Cheeseburger in Paradise and Moose McGillicuddy's! Great food and drinks! Shopping on Front Street in Lahaina is also a must! The short walk to Whaler's Village from the hotel is well worth your time.

--Just Maui'd, Arkport, NY Oct 1, 2009

Dining tip, Short Walk

Whalers Village for shopping and dining.

--ValD, Pacifica, Ca Sep 27, 2009

Dining tip, Short Drive

Lots of eating options in nearby Lahina, as well as luaus and boating activities.

--happy honeymooner, chandler, az Sep 20, 2009

Recreation/Attractions tip, In Hotel

Snorkeling at Black Rock with turtles, manta rays and awesome colored fish!

--Meikel007, Hannover, Germany Sep 16, 2009

Shopping tip, Short Drive

Buy incidentals off premise to nearby moms'-&-pops'

--Uppity Traveler, Bay Area Sep 15, 2009

Recreation/Attractions tip, In Hotel

This hotel's beach might have the best snorkeling on Maui.

--Mattfoo03, Brooklyn, NY Sep 14, 2009

Dining tip, Short Walk

The Hula Grill & Leilani's at Whalers village are a short walk down the beach and have great food with both beach casual and more upscale dining options.

--CR, Atlanta, GA Sep 14, 2009

Dining tip, Short Drive

Merriman's at Kapalua Bay you will not be disappointed

--BostonTraveler, Boston MA Sep 2, 2009

Shopping tip, Short Walk

Whaler's Village is a short walk where they have some good shops and some quick service food options - along with a couple sit down restaurants.

--swimfan, Dublin, CA Aug 20, 2009

Dining tip, Short Drive

the Maui area is very expensive for dining, go to a food store to reduce food costs

--white hair guy, indiana Aug 20, 2009

Dining tip, Short Drive

It is very expensive to eat at the resort (almost $30 a person for a breakfast buffet!). I suggest stopping at one of the many grocery stores and getting some breakfast and lunch foods to keep in the room.

--Murphy, Illinois Aug 15, 2009

Dining tip, Short Drive

Drive a few miles into Lahaina and have breakfast at Longhi's, a wonderful, charming spot with great food and fresh bakery. It's right on Front St with a nice view, great service.

--Sidingmike, West Palm Beach, FL Aug 11, 2009

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Reviews represent the opinions of Orbitz customers, not of Orbitz or its staff.

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