Kona Bay Hotel (Uncle Billy's Hawaiian Family Resorts)

The carpet was very dirty, the bathroom tub was very slow going down the drain, there were cockroach running around in the room, and have a very strong smell in the room. Spend little bit more $$ to stay at a better and nice hotel on your vacation. I would not recommend this hotel to anybody.

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too many cockroaches

The rooms where very run down,the second day the only elevator went down ,they wouldnt call no one because it was on the weekend. So had to take stairs everytime you left,also take luggage down 3 floors,not good.We also had someone take item from room.

I was there on business, and just needed a comfortable bed and working internet. Bed was ok, but didn't look or smell clean. Bathroom was smelly and room was so dirty (dusty, wrappers on the ground, etc.) VPN kept crashing and automatically disconnected every 5 minutes, though regular internet worked, albeit slowly. Internet is free, but parking is not ($5 per night). Free continental breakfast is composed of papaya, mini muffins, and bread/toast. They had leaded and unleaded coffee with the sugary juices. Location is great, but for the money, go down the street to another property.

"Poor quality and unacceptable conditions" - my exact words when I called [...] to cancel my remaining 3 nights and move to the Royal Kona Resort.1. What they called "partial ocean view" is non-existent. ALL balconies overlook their parking lot and registration office. No view of the ocean.2. Room smells like urine. We went to Walmart to buy an air freshener, but that didn't work.3. Rusted and jammed showerhead. What else is there to say?4. Broken equipment - hair dryer doesn't work, light turns on 5 minutes after switching on, a/c fan is old, loud, and only had high setting.5. Received an instant bug bite on my face when I moved the bed sheets around.Overall, the conditions just killed the mood that you would expect when visiting Hawaii. For an extra $25 per night, we moved to another resort with much better quality rooms.

If you can get past the police tape around the cloudy, leaf filled pool and the fleas in the rooms, then this is the place for you. Don't expect to eat or drink because, the bar grill is broken down and boarded up. Location is great but the front desk doesn;'t know much about thew area. This was the last leg of my trip, next time it will be at the Royal Kona Resort down the street, it was much nicer

The breakfast was ok. However, the room is dirty room and there were lots of cockroaches.

I didn't expect a 4 star hotel, however there are some things I expect even in inexpensive hotels. The place is pretty old, which I expected however they don't keep it up very well. The breakfast was one type of fruit some bread which the toaster would only warm, coffee and juice. I was able to overlook all that but when the staff (the lady that worked in the breakfast area) was smoking in the eating area in front of the no smoking sign I had enough. At that point I decided to find another place to stay. Then the topper, at 2 in the morning I was abruptly awaken by a bursted water pipe that flooded my room. Never even received an "I'm sorry for your inconvienance". I would not stay there again.

Th bathrooms are very old and rusty. They need to remodel them very soon. The same for the rerig.