Castle Kona Bali Kai Condominium Resort

I've stayed at the condo unit three times in the past month. The first unit was ok but nothing special and you had to use the condo's shared washer and dryer. This unit had a partial ocean view. The next unit I stayed in was lovely, it was a suite, but no view except of the parking lot. The suite had it's own washer/dryer unit. The last unit I stayed in was lovely too, and had it's own washer/dryer unit. It was cheaper to book through an online service but that also didn't afford you the opportunity to inquire about extras like the washer/dryer unit. Still compared to other places I looked into, it was the most economical in comparison.

the main front desk employee was horribly mannered, short and cold. There for 8 days & housekeeping never made it to our room- said staff member was unhelpful when approached about the issue. Good location & it's hard to beat laundry and full kitchen in room. Good for a family (for the price) avoid front desk & don't expect to have your room cleaned.

Dear CKBK Management, I'm dissatisfied with your housekeeping policy, housekeeping service, and room maintenance. When we arrived your front desk, tired after a long day of travel, the clerk informed us that you didn't do daily cleaning and that cleaning would only be provided once during our 9 night stay, or we would have to pay extra from a "menu" of housekeeping services. This is not industry standard and was not disclosed at the time I booked the trip, only upon arrival. You got us there then disclosed this non-industry-standard policy. Very tricky. Can you possibly expect your customers to like this business practice? Shame on you!

Not the best and the cleanest places. But works very well for people like me with special dietary considerations. The kitchen serves for basic meals. No dishwasher sucks. The location is very good for Kona.

Condo was ok it is renovated no smells but bathroom does not have fans that stats to stink after a while. We were in 211 it has nice view. Lots of parking, pool was ok with a small hot tub. Staff was rude, front desk lady was meanest. I have stayed at other condos they are much more friendlier. Everything cost money you want a fresh towel - $ 5 by the way towels are worse than rags you get tangle in them as they were ripped on sides. If you want to stay there do not expect anything from the hotel. Banyan market accross the road is nice place to get anything you need. It is far away from all the main city center.

We had disappointing experience from the moment we checked in. The fan didn't work and the maintenance guy didn't fix it. A table fan was provided which was very dirty. Using the sofa sleeper was like a major punishment. Couldn't sleep at all. Bed sheets were very dirty and didn't feel like using them. When we complained to front desk clerk, she didn't care that we were not happy with the facility. Only good thing was the picture perfect ocean view which are available at other hotels in the area as well.

Purchased Oceanfront One Bedroom for 7 nights. Arrived and got room #224, on north end of complex, directly above BUSY & NOISY Alii Drive the main highway. Bedroom was in back of unit on highway, kitchen and small living room were squeezed together oceanfront. Bedroom was so noisy, slept on the pull out couch in living room to get the oceanfront experience. Unit had very poor layout and limited views of surf. Also no air-conditioning (if not just to block the road noise). Very disappointed! Asked Maile at front desk for a room change which was graciously done. Room #316 was a huge difference, located in middle of complex. Bedroom and living room were oceanfront, kitchen in the back. Unit was very basic, 1980's styled condo in desperate need of an update. Kitchen was under stocked, bare minimum; double mattress was cheap, old and hard. Views are spectacular, no doubt. Stayed in Castle Kona Reef last year, better location, closer to town and much cleaner building and units. Overall enjoyed the stay but expected cleaner, more updated and fully stocked units. Will look elsewhere next time.

This is a nice little condo rental. You get a small kitchen supplied with most everything you'd need to cook your own meals. Very convenient if you have dietary restrictions and need to cook some or most of your own food, or if you want to save some money and not go out to eat for every meal. It is large, and has ample space. The room we were in was not very clean, the towels and sheets were clean, but the floor and counter tops were dirty, we also had dust on every surface. Our room had an ant infestation, we had tons of tiny ants all over, they even got into our bed, it wasn't very gross or creepy, but that's what you deal with in the tropics lol. You only get 2 towels, and the staff will not provide beach towels so bring your own. They only clean your room once every 7 days, and actually they forgot to clean our room when they said they would, so we had to schedule a cleaning. The windows and doors are not very sound proof nor are they good at keeping heat out/AC in, expect to hear everything through your windows as if they were opened, we had to run our fan as white noise to get to sleep at night (we had the mountain view condo across the road, this may not be an issue for the ocean view condo where you can and want to hear the ocean). The staff at the front desk was not very friendly to us any of the times we had to interact with them :( . This is not a good place for walking to shops or beaches, they are very close about 2 miles but walking can be a bit rough. There are 2 beaches about 1 and 2 miles south of this place, one is good for swimming, and the other is great for snorkeling.

Great service, friendly staff, overall a great experience!

The reviews by previous guests scared us, but our ocean front 2 bedroom condo was more than satisfactory. It was clean, nicely furnished, no insects at all, outstanding view, excellent BBQ's good security and grounds maintenance. The swimming pool was unheated, so it was unusable. The hot tub was fine except for needing more frequent cleaning. I would stay there again. Enjoyed watching the turtles from our lanai.