Sugar Beach Resort - A CRH Property

Enjoyable from day of arrival to departure. The staff was very pleasant.

We've stayed here twice before in an ocean front condo. This time we had an ocean view condo. Our mistake. The difference is remarkable. The layout is the same, comfortable. The general repair is the same; depends on the unit. The amenities are the same: full kitchen, internet, tv, etc. The lanai has a nice view of the ocean. Some ocean view units are close to the road, which is audible in the bedroom and on the lanai. More importantly, the units overlook the pool, putting green and lawn. That means anything happening there is also something you experience: children (and adiults) loudly playing in the pool from the time it opens at 9:30AM for the next 12 hours. Similar things happen on the lawn. Depending on a person's "tolerance" for things like this, and perhaps one's expectations for a vacation in Maui, it might not be a good experience. We felt that at times the noise denied us the enjoyment of our lanai (part of what we were paying for). We felt that the difference in experience did not justify the price that was asked. We like the resort and will probably stay there again, just not in anything but a oceanh front unit.

The condo was great, clean and had a great view. Finding rats and I mean rats not mice eating remnants from the grills in the barbecue was disturbing and turned our stomach. Also some idiot wizzed in the elevator leaving a bad aroma for the entire stay.

- Checked in late at night. Everything went fine. - The room was clean, although somewhat dated (unit built in the 70's and looked it). The A/C worked great; washing machine didn't. Pool area and grounds kept up really nice. Kids swam in pool everyday. Good place for family fun. - The only real problem was next door and the front office. Re-doing bathroom and cut tile EVERY day we were there from 8 am to 5pm. (8 days). Made friends with tile workers they were there so much, but very noisey and did get OLD. - Front desk only there to tell you what not to do. There was a disconnect with us(the guest)and the company that manages this exact unit. Ex: We asked front desk office what cleaning supplies we could use. they didn't know. Said to call the managing company in folder on table. We called. They didn't know either. (I got the feeling they didn't even know where I was calling from. I repeated this 4 or 5 times). Hung up more confused than before. - Front door is a punchcode. We came home from the beach to find a note from the bugman. Called front desk and they said we should have looked at the bulletin board for notification? What? Very invasive. - Overall, good deal, but punchcode that anyone can get into, front desk clueless, but good pool, oceanfront, and clean. You decide.

The initial check in was poor. We were told that we could check in early and the front desk told us that we would be notified when the room was cleaned and ready, that was not true. No notification until we called C.R.H. and C.R.H. told the activity desk to give us the room info, the front desk and the activity desk do not work together even though they are right next to each other and all communication is heard between the two. We referred to the manager [...] who was not very helpful either. After the check in challenges and the call to C.R.H. all went better. The first room was closest to the road and C.R.H. moved us one room over although road noise that wakes at night was still present. The room views from the deck were nice as was the complex and the people who live at SB year round. The beach front is super for walking, go left or right for a friendlier beach swimming experience as right in front is a bit rocky. The Kihei Canoe Club right up the beach is great and allows visitors to join in on Tuesday on Thursdays, it is worth doing. We hit Haleakala which was a WOW moment, but get there early for the sunrise. Twin Falls on the road to Hana is super with the flora and the twin falls. Snorkeling was great and there are lots of places to check out all along the coast. The National Marine Sanctuary is worth a stop as it has lots of great local info on the sea life. The Kaanapali has the best sunsets and is worth the visit. Mamas Fish House and The Water Front were both nice restaurants to eat. The fish is very fresh and the service was great. Wailea and Makena are to more place to check out. The shops and the beaches are great although Makena Big Beach has waves that can be a bit heavy for most. Maui is the best, na ka oi, and the Valley Isle and a place to be savored for every second of any visit.

This was our 5th time to stay at the Sugar Beach Resort. The complex has become run down and the people at the check-in desk are less than helpful. We were told that if we needed anything to call the condo rental agency and not to call them at the front desk, and that if we forgot our combo to our room that we could use the phone outside to call the condo rental agency. Our condo was great and the view was beautiful as always. They use to have maid service, but no more. We had to supply our own trash bags, paper products and laundry soap do wash towels and the sheets. We stayed 12 days. We love Maui but we won't go back to the Sugar Beach Resort again.

It was an awesome accommodation. The property was right on the beach and the view and ocean sounds from our our oceanfront condo was fabulous. We didn't even bother going out to the beach. It was as if the beach was right there when we opened the balcony door. We loved having breakfast and dinner, and enjoyed the beautiful sunsets. The property itself was superb - it had a large pool, sauna, jacuzzi, bar, a general store (yes, a small general store!), and many more amenities. Kihei is also a drier part of Maui. That helps. All in all, the vacation rental was one of the highlights of our vacation. I highly recommend the oceanfront. It is a few bucks more but totally worth it.

Hotel is in great location on great beach. However, there was heavy rains one night and a lot of debris landed on our beach. The water was brown. We cannot enjoy the water or walk on the beach because of too much debris. We had to drive down to Polo Beach in Wailea. Such a disappointment! We've been here 5 times and this is the first this has happened. Also, the aircon in our unit conked out on our last day so we were kinda warm in our condo

My husband and I celebrated our 25th anniversary this year..we never had a honeymoon, so we were so excited to finally get one and in Maui..how amazing! We renewed our vows on Paleau beach with The Maui Marrying Man, and we had a wondeful photographer who took gorgeous pics of us ( Dorthea Freeland Photography) Check out their websites! We were so blessed with the best condo ever (#414)! When we first walked in we loved the way the condo looked, marble counters, tile and carpeted floors. An amazing view of the ocean. I personally enjoyed my bible and prayer time on the lanai, with the sound of the surf and the blue ocean. We got in after check in time and the people were so helpful and kind. We hope to one day come back and stay here again. This condo is perfectly located to get you anywhere on the Island in just a short time. It didn't take long to get to the Hana highway and what an amazing drive that was..I strongly suggest that be your main goal before you leave! We enjoyed snorkling all over the island, and right outside our condo off the beach. Best to do snorkling first thing in the early mornings, because when the afternoon tradewinds come in the waters get a little rough. We loved swimming with the turtles ( but remeber: don't touch!) They are a beautful creation, along with the all the colorful fish. The dining experiences were pleasant as well, but shopping for food was expensive. I personally loves the ABC Stores that are located everywhere on the Island, they have great souviners, and extras. The pool at this condo was very enjoyable and we met some very nice people in the hot tub. We took long walks on the 5 mile beach, and at night you can see many crabs hanging out on the beach. I think my most favorite part of staying at Sugar Beach was having my windows open at night and drifting off to sleep to the sound of the ocean waves! And waking to the sound of the surf every morning. Staying here was the best experience we have ever had...thank you Sugar Beach Resort!!

You can't go wrong with a Condo. You save so much in food costs alone.