JW Marriott Ihilani Resort and Spa

nice staff, but the hotel needs renovation. chairs are torn, pool lounges are stained badly,it needs an update badly.

Went swimming on the beach, the water was very clean and beautiful. The pool and hot tub was nice.The restaurants are really good with the ocean beeze and awesome ocean view.

The JW Marriott Ihilani is a great place to stay for that special occasion for a couple. We have stayed there in the past and loved every trip there. I took my wife for her birthday. We stayed 3 nights on this trip. The ocean view rooms are worth the upgrade. WE enjoyed the sunset each night from our own room. We did not get the inclusive breakfast buffet this trip. We have had that in the past and that is a great treat. Ko Olina is on the west side of the island. It is quiet there and not nearly as hectic as the Waikiki seen. You can take great walks right off the property. We snorkeled right off the property in a hidden lagoon. Fun times. I believe that the Ko Olina area and the JW Marriott is the right place to stay if you are looking for that quiet, relaxing and romantic getaway. Remember on Oahu everything is always close. So you can do night life thing if that is what you want to do then drive back to the east side. We both recommend a stay there!!

Very beautiful hotel. Travelers with cars should be advised that there is a $30/day fee to park your vehicle, which I think is excessive.

Hotel location for us was very good. Orbitz define room w/ ocean view, however 30% of the view looks over rooftops . . . Parking extra and excessive charge. No breakfast is included only coffee. For a 4 star hotel one night we had to eliminate 2 cockroaches on our balcony . . . Hotel is excellent for relaxation and enjoyment of the ocean!

The hotel was beautiful, the staff were helpful and upgraded us to a large suite with a sunset view. I cannot imagine any room in the hotel being bad but ours was fantistic. I was there for a wedding so it was a perfect location but it was quiet at night and Waikiki might have been more fun. If I stayed longer, I would have probably gotten bored. Great for couples but boring if you're going with friends. Loved the location on the beach though.

The beach is only a few steps away from the hotel pool. Calm isolated beach makes a perfect place for snorkeling and for kids to play. Ocean view rooms are gorgeous. Could ask for a better place. Walking distance to lu'au in the resort.

Very attentive staff, large room with well appointed bath, plenty of closet & drawer space

First impression-bad! We expected the premeire Marriot Hotel since it was a JW. We walked into a room to find stains on the bed comforter, couch, chairs and carpet. Wall paper is peeling off the wall. The room in large with good views and the bathroom is huge--it has such great potential-it is such a shame. This is a run down hotel that needs a face lift. They did thoroughly clean the room and change out the furniture at our request but that first impression did not fade. The food was overall good but service in the restaurants on site was slow. During one buffet breakfast I had to clear our plates and go find clean silverware as our server ignored us. They did not even attempt to compensate me for this. They would just smile or say a short "sorry" and go about their business. Room service was fast as long as they got your order! Dont bother hanging the breakfast order on the door so it is ready for the morning because they never pick it up! This is a sad excuse for a Marriot and the manager knows it. He sent us a bottle of wine and fruit as apology for the dirty room but it does not solve the problem. We will not stay at this property again unless it is renovated and the service improves. We love the area and will probably just purchase a condo so we can go back to Ko Olina frequently.

This hotel was in a nice, quiet location. The staff really made our stay with lots of attention to detail and effort to make us comfortable...they really went above and beyond...like nothing we've ever experienced and we go to the Hawaiian Islands every year. The rooms were very nice with nice views. Free coffee everymorning was nice. Food at the pool was alittle expensive but we didn't care because the people serving us were so sweet and attentive! Go to Roy's restaurant-excellent! This hotel is A+++++++++++++++++++! We can't wait to come back next year for 2 weeks!