$394 Avg/night
Rate based on Check-in: Aug 25, 2015 Check-out: Aug 28, 2015

The Ritz-Carlton, Kapalua

5 stars
View map of One Ritz-Carlton Drive, Kapalua, HI 96761

Hotel Overview

Ratings and reviews for The Ritz-Carlton, Kapalua

Overall score

4.5 / 5
5.01.0
512 out of 512
Amenities:
4.6
Cleanliness:
4.7
Hotel staff:
4.6
Comfort:
4.7
Location:
4.3
Value:
4.1

90% would recommend to a friend.

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Review of The Ritz-Carlton, Kapalua

Reviewer score

4
5.01.0
IloveMauiHAwaii
Business
Michigan
Dec 23, 2012

Beautiful Ground, more secluded

This is a great hotel and an awesome value. The ground are really nice and this is more of a romantic location (the beach is not as crowded, less children) compared to the hotels are Wailea. However, it is a lot windier and there is more rainfall on this side of the island. The beach was too windy to lay out on the days I was here. We ended up driving to Wailea beaches on several occasions because there is better weather there. However, those beaches are a lot more crowded. Way more kids running around. I stayed here in December which is a windier season across the whole island. The value of this hotel cant be beat to the Wailea ones and you are still staying in luxury.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
4
Value:
5
Trip purpose:

Business

Dining tip: Short drive from hotel

Merrimans is an amazing restaurant! Upscale, amazing food, beautiful sunset. Three minute drive from hotel. The Ritz will shuttle you there as well. The Gazaebo Grill was a good local place for breakfast food. There is always a wait in the morning but the macadamia nut pancakes were really good. It is about three minutes from the Ritz as well.

Review of The Ritz-Carlton, Kapalua

Reviewer score

4
5.01.0
seattletravel
Business
Seattle, WA
Dec 26, 2012

Maui Trip 2012

We really enjoyed our stay at the Ritz-Carlton. The service could've been a little better. One night we called for a water bottle and no one came to drop it off. Had to call again the next day. Valet parking should be complimentary. Also, food was not very good and expensive. Rest of it was good.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
4
Comfort:
5
Location:
3
Value:
4
Trip purpose:

Business

Review of The Ritz-Carlton, Kapalua

Reviewer score

4
5.01.0
Texas11111
Business
Houston
Feb 8, 2013

Very Nice but windy and off location

We stayed here for 7 nights, 2 adults and 2 small children. Then continued with 6 nights at the Marriott Wailea. Most things were great an as expected! You get a high quality stay without paying the price of the four seasons in Wailea. Just make sure that you're aware of a few basic things. 1) all hotels in Maui are one step down from what you'd expect elsewhere in the world. Most hotels were built in the 70's with renovations taking place but you still feel that its not brand new and fresh. 2) Kapalua is off location. 3) wonderful suroundings, huge garden and nice beach. 4) kapalua holds a very nice golf course essentially on the Ritz property. 5) hotel was renovated in 2007/2008 and is in good shape. In fact we expected it to be outdated as most hotels are in Maui, but even if some areas like the beach bar are still not the nicest we've seen, its still matches a 5 star expectation on Maui. Again not paying four seasons rates. 6) gym is ok and only ok. 7) limited areas and expensive activities for kids. They charge $69-$79 for most 3 hours activities. 8) price level is high for breakfast, lunch and dinner. Breakfast is good quality and we had breakfast at the hotel most of the days. Kids under 5 eats free which is a nice plus! 9) alot of groups and company perks/parties were held at the hotel which makes you feel a step behind if you've paid out of own pocket for your stay. All in all a nice hotel and MUCH higher quality then the "fake category 7 Marriott Wailea". Most of the other chain hotels are pretty low standard compared to the price you pay so The Ritz-Carlton is a best second pier hotel to the Four Seasons. Hope this helps for anyone considering this hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
3
Value:
5
Trip purpose:

Business

Dining tip: In Hotel

Kids under 5 eats free at the breakfast

Review of The Ritz-Carlton, Kapalua

Reviewer score

4
5.01.0
Wyoming Bound
Business
Jackson, WY
Feb 8, 2013

RC Kapalua

for those of us who are being charged a $25 a day resort fee but not using the WiFi, why not free coffee in the lobby - or are you concerned about competing with the coffee shop...really?

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

Review of The Ritz-Carlton, Kapalua

Reviewer score

4
5.01.0
Alvinfromhawaii
Business
San Francisco, CA
Jan 28, 2013

Luxurious

The hotel was amazing. Staff were very friendly. Hotel was beautiful. Amenities were awesome. A pleasant surprise was when we got to our room they had bought in a crib for our son and provided wall plugs, fever strips, bandaids, shampoo, lotion, blanket, pail and a stuffed animal. One thing to remember is that there is a $25 daily resort charge so it is best to make the most of the resort facilities. They also have a kid pool and play ground.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
3
Value:
4
Trip purpose:

Business

Dining tip: Short drive from hotel

Lots of local places near by that are much more affordable.

Review of The Ritz-Carlton, Kapalua

Reviewer score

4
5.01.0
Nate1971
Business
Denver
May 17, 2013

Nice hotal but the weather??

The hotel is great but please beware of where the hoteel is located. It is on the windward side of the island and it WILL RAIN. Most days it is windy and you can count on rain during your stay. The good news, if it does rain you can drive 4-5 miles south and get to nice beaches where it will be dry. If this hotel was located 5 miles south it would be the only place to stay on Maui. If you want sunshine everyday of your stay, stay closer to Lahaina.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
2
Value:
4
Trip purpose:

Business

Review of The Ritz-Carlton, Kapalua

Reviewer score

4
5.01.0
Gimpy SF
Business
NJ
May 15, 2013

2nd honeymoon

The good: Stunning property to look at; views of pools and lawns overlooking sea are postcards. Very, very clean, rooms as well as public areas, except hall carpets were worn (but they're replacing them right now). Great, clean (again!) 24-hr fitness center. 3 good-sized main pools, plus 2 jacuzzis and very nice kids pool. All staff except one - a very condescending spa receptionist - smiles and greets you at every single encounter....maids, concierge, front desk, bellmen. General store, easy walk from front entrance, has all the little things you forgot at real-world prices. The OK: the beach is at foot of the grounds, but is quite a hike downhill and has NO shade at all on the sand. The pools are very relaxing, never crowded, but also offer no shade unless you pay $100/day for a cabana. The extended Kapalua complex is reachable by shuttle and offers several great restaurants and a much nicer beach, but the best restaurant on the hotel property (Banyan Tree) has been closed, giving you too few choices if you don't want to leave the hotel! The not-good: Its location may suit those looking for very quiet seclusion/luxury, and probably great for golf, but it's best if you never intend to leave the complex. If you like to explore the sights and other great dtining, you're always setting out from the extreme end, which becomes a drag. The competitors may be mere 4-stars, but the ones I visited had close beach access, cool pools with shade options for when you bake, and more dining choices on site. Are they as elegant?...no. More fun?...maybe. More practical?....rained out the last 3 days, Ritz pools were unusable; on the advice of their bellman, packed towels and drove 20-30 minutes west and caught rays at the places I WASN'T paying for.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

Review of The Ritz-Carlton, Kapalua

Reviewer score

4
5.01.0
Jevdye
Business
Kapalua, HI
May 19, 2013

Maui getaway

Everything was excellent except that part of the island is a little windy.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
4
Value:
5
Trip purpose:

Business

Dining tip: Short walk from hotel

Sensei

Review of The Ritz-Carlton, Kapalua

Reviewer score

4
5.01.0
Practical Family Man
Business
Los Angeles, California
Aug 16, 2013

Great Family Vacation

The Hotel is very beautiful. The layout can be quite arduous if you are at the end a wing. Walk to lobby can be pretty long. Pool was a little cold for the young ones especially with the windy climate. Hotel staff is very friendly with Maids actually buying gifts for our kids. That was a first for us. You can save money by walking to local mart which we didn't find until last day. Played golf at both Plantation and Bay course. Free shuttles from lobby which is very convenient.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
4
Value:
5
Trip purpose:

Business

Money-saving tip: Short walk from hotel

Go to local mart for sandwiches/breakfast, chips, drinks, etc. Food at hotel/pool is very good but pricey.

Review of The Ritz-Carlton, Kapalua

Reviewer score

4
5.01.0
micchanchan
Business
San Francisco, CA
Sep 4, 2013

Nice, but should be better.

Overall hotel experience was clean and nice but not stellar, compared to other 5-star hotel experiences. Room amenities and towels were not always refreshed properly. The pools are lovely but the beach, which is more important at a beach resort location, was rough and not ideal for swimming or sun bathing.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
5
Hotel staff:
3
Comfort:
3
Location:
5
Value:
3
Trip purpose:

Business

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