The Ritz-Carlton, Kapalua ★★★★★

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$520
avg/night
Rate based on
Check-in: Feb 15, 2016 Check-out: Feb 16, 2016

Birthday Letdown

Would not recommend Sun, Jan 12, 2014
First, the trip was for my birthday. We check-in and nothing; not even a polite Happy Birthday from the front desk. Then I'm told we would be charged $30/day for internet access. Seriously? 30 bucks? But, only one item online at a time. Meaning, my iPad could be using the wireless if my husband was online via his computer. Next, the TV remote doesn't even work. If this hotel is rated as a 5 star hotel, the TV remote should at least work. My last and biggest issue: every night the hotel staff would come pound on the door and ask if we wanted turn down service. This was too much! The hotel should have a request card or something for people to fill out. Not my favorite place to stay and I don't recommend this hotel to anyone looking for relaxation. I won't be staying here again.

| San Jose, California Couples

3 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 3 /5
  • Hotel staff: 3 /5
  • Comfort: 3 /5
  • Location: 4 /5
  • Value: 2 /5

5-Star Stay

Would recommend Mon, Dec 30, 2013
This is a top notch hotel in a fantastic secluded location! I would definitely recommend it.

Dining

Hotel bar's got great food.

| New York, New Ork Business

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Great as expected

Would recommend Fri, Dec 27, 2013
Very clean. The bed was comfortable. Short walk from the pool area to the beach.

| Maui, Hawaii Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 4 /5
  • Value: 5 /5

BEST PLACE TO GO

Would recommend Thu, Dec 12, 2013
STAIRS ARE DIRTY FROM POOL TO LOBBY WE NEVER THINK 5 STAR RESORT PL. GIVE OUR SUGGESTION TO THEM TO CLEAN & REPAIR MUKESH PARIKH

Dining

OK VERY EXPENSIVE & NOT GRATE

| MAUI, HAWAI'I Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 4 /5

Almost Ritz-Carlton Level

Would not recommend Mon, Dec 9, 2013
Ritz-Carlton Kapalua had many of the things you'd expect of this property. Rooms were comfortable, but each(we had to move once) had a bit more sand from the beach than we'd have expected. Property is a bit spread out, meaning some walking was necessary. Quiet for this time of year, a plus to us. Valet/bell staff was excellent, easily the best of the hotel. Strange fishy smell, presumably from Kai Sushi, on the nights it was open - in our opinion you should never smell the fish in a sushi restaurant, especially out past the lobby. Nice property, but we will stay elsewhere when next on Maui.

| Tacoma, WA Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 3 /5
  • Hotel staff: 4 /5
  • Comfort: 3 /5
  • Location: 3 /5
  • Value: 3 /5

A true dimond in a somewhat remote location

Would recommend Thu, Dec 5, 2013
The place is located on several acres so you do not feel busy; that does mean, however, that most of the destinations require a car or shuttle, with little walk-to opportunities. The service is up to the name, all over. The beach is sandy, but windy - there are better ones close by. The shuttle is provided free. The club level access is worth the money! Overall, will definitely come back!

Dining

Skip the sushi on premises and walk to the sushi place across!

| San Francisco, CA Family

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 4 /5
  • Value: 4 /5

Perfect for honeymoon!

Would recommend Mon, Dec 2, 2013
We just returned from the Ritz in Maui. We loved it! My husband had stayed at the Four seasons a couple of years before and said the Ritz was better! Since we went during an off peak, it was nice to have the extra attention by the hotel staff. The pool bartenders are so friendly and helpful! If you like sushi, go to Sansei, every night. I wish I could have it right now.

| Bells, TX Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Ritz at Kapalua

Would recommend Sun, Dec 1, 2013
We had a great time. Very friendly and nice staff. Food was excellent. We only wish it had more activities for kids.

Dining

Both the Terrance Restaurant and the Sushi Restaurant was excellent. Sushi Restaurant is closed on Tuesdays and Wednesdays.

| Washington DC Family

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 4 /5
  • Value: 4 /5

Paradise

Would recommend Mon, Nov 11, 2013
First class in everyway! From the greeting at the front door and personal valet's to local venues, we didn't want to go home!

| Nashville, TN Friends

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Shorter stay during our honeymoon

Would recommend Sat, Nov 9, 2013
The overall experience was good. We expected more from the staff, which sometimes seem tired and unmotivated. Drinks and food we ok but nothing more. We also expects some kind a honeymoon greeting, but we didn't ever receive a card or a congratulations when checking in.

Dining

Merriman's had fantastic food and a very romantic setting!

| Stockholm, Sweden Couples

3 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 3 /5
  • Hotel staff: 3 /5
  • Comfort: 5 /5
  • Location: 3 /5
  • Value: 3 /5