The Ritz-Carlton, Kapalua ★★★★★

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$520
avg/night
Rate based on
Check-in: Feb 15, 2016 Check-out: Feb 16, 2016

Excellent honeymoon

Would recommend Tue, Apr 29, 2014
This place knows how to treat their guests well. You are greeted with nothing but smiles from the moment you check in. Housekeeping come by often so you can be sure you'll come back to a clean room whenever you do, sometimes more than once a day.

| New York, NY Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Great 4-day Getaway

Would recommend Tue, Apr 15, 2014
Kapalua is windier than some other places in Maui, and for that reason one may want to consider staying farther south on the west side of the island in Kaanaplai, Lahaina, etc. The Ritz Carlton is a very nice hotel with easy access to the beach, swimming pools, golf courses, tennis courts, nearby shopping, shuttle service within Kapalua, etc. The rooms are very nice, comfortable and clean, and all the staff are extremely courteous - which is really a very nice touch. The Ritz Carlton is a bit on the quiet side when compared to other places. If that's what you're looking for, it will probably be a good choice for a luxury destination in Maui.

| Santa Monica, CA Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 4 /5
  • Value: 4 /5

Stunning!!

Would recommend Wed, Mar 26, 2014
Our stay was absolutely beautiful at the Ritz. The staff were super friendly, the hotel was gorgeous and the pool / bars / restaurants were of a very high standard. Just be sure to check the weather as we had quite a lot of rain. It didn't spoil our stay however.

Shopping hint

The grocery store at the entrance of the hotel is fantastic and much cheaper for basics / drinks or snacks than in the hotel.

| Sydney Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 4 /5
  • Value: 4 /5

Kapalua magic

Would recommend Sun, Mar 16, 2014
It is not easy to tell you anything you don't already know about Ritz properties, this one included. The hotel/facilities/staff etc are all exceptional as with every Ritz property (and I've been to many). My personal thoughts… the beach at this property is not great compared to many others on the island. It is often quite windy and the water is not especially clear. The location is superb. The concierge staff get 6 stars (if that's possible) for making incredibly perfect last-minute reservations for dinner, helicopter tours, diving and more. The products for sale poolside are ridiculously expensive ($22 for a small bottle of sunscreen? Really?), but I suppose that's the price for convenience. There are good dining options at the hotel, but many more fine choices elsewhere. Doesn't really matter where you choose to eat… you will pay, but the food is high quality.

| Chicago Singles

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 4 /5

Great experience

Would recommend Wed, Feb 19, 2014
Everything was perfect. The only downside was the hotel was having maint. performed during our stay, and gave no notification of that on their web page. However, when we asked management to move us to another area so that we could not hear the loud maint noises, they promptly moved us to the complete other side of the resort, to an upgraded suite, at no additional charge to us. This is how customer service should be, and other hotels should take lessons from this group.

| Enfield, ct Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Well Worth the Price

Would recommend Mon, Feb 17, 2014
The service at Ritz was incredible. The rooms were clean and 2 cleanings per day. When you make a request to the front desk, they will call back to confirm if the request was fulfilled. Would stay again!

| Cerritos, CA Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 4 /5
  • Value: 5 /5

Secluded lovely location on Maui

Would recommend Sun, Feb 16, 2014
We used the Ritz on Maui for a small corporate meeting. We used one of the room suites for our meeting place and it was perfect. We also loved the hiking and coastal walks.

| Wisconsin Business

5 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 4 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 4 /5

Wonderful experience.

Would recommend Fri, Feb 14, 2014
There were no negatives at the Ritz Carlton (other than the daily resort fee) but perhaps their strongest suit is the personnel. Everyone we encountered was pleasant, helpful, gracious, etc. Each one gave us the impression he/she was there to serve us. The beds were exceptionally comfortable and housekeeping was excellent.

| Apple Valley, MN Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 4 /5
  • Value: 3 /5

Relaxing

Would not recommend Tue, Feb 11, 2014
Room furnishings need to be updated. The bed was worn out and you felt like you were going to roll out of the bed. That being said, the resort has a very relaxing atmosphere. Great walking trails, especially the Coastal Trail. In addition to the room rate you will be charged $30/day as a resort fee. We were informed of this before the trip. You will also be charged $18/ day to self park. If you don't want to drive to dinner and shopping, this resort is not for you. If you want to get away from it all, this is perfect!

| Knoxville, TN Couples

3 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 4 /5
  • Hotel staff: 3 /5
  • Comfort: 3 /5
  • Location: 2 /5
  • Value: 2 /5

Not so good if you don't golf

Would not recommend Tue, Feb 4, 2014
Beautiful grounds, and probably wonderful for golfers. We found the beach was not user friendly at all. Very high surf when we were there so you really had to fight the surf to get in the water. No umbrellas and reclining chairs near beach. A limited number of chairs on bluff above beach together with a few fancy recliners with awning for which you have to pay extra. A different set of truly awful singers and musicians in main lobby off bar/restaurant every day. Except for excellent buffer breakfast, restaurants have poor menu. However, excellent restaurants nearby which you can reach by hotel shuttle. Avoid in Jan-Feb. Weather was very poor when we were there.

Dining

Pineapple Grill restaurant is excellent.

| Armonk, New York Couples

4 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 4 /5
  • Hotel staff: 4 /5
  • Comfort: 5 /5
  • Location: 4 /5
  • Value: 5 /5