The Ritz-Carlton, Kapalua
http://www.orbitz.com/hotel/United_States--HI/Kapalua/The_Ritz-Carlton,_Kapalua.h46111/
Hotel Overview
Great vacation
Amazing hotel... Loved the beach ......
Kids enjoyed the swimming pool. Complimentary wifi ... We...
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M Amha
- Apr 13, 2013
My favorite place on earth!
This was the best vacation ever. The room was lovely with the most comfortable beds. The grounds...
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Silver hair Shar
- Mar 17, 2013
Grand luxury and secluded setting on west Maui’s Kapalua Bay
The Ritz-Carlton, Kapalua is a AAA Five Diamond beachfront West Maui resort situated in the heart of Kapalua, less than 10 miles from downtown Lahaina and Ka'anapali Beach. Both cultural and environmental appreciation, combined with world-class service and exclusive facilities deliver a true escape. From island-inspired guestrooms and suites to 36 holes of golf, three-tiered pools with luxurious cabanas, lavish spa and tropical dining at one the resort's onsite restaurants and bars, this resort provides an unforgettable retreat. Steps away from the white sand of D.T. Fleming Beach and captivating natural surroundings, the resort allows guests to explore a unique Maui destination. The Jean-Michel Cousteau's Ambassadors of the Environment program for adults and children features an environmental and cultural education center with excursions led by expert naturalists. A free shuttle transports guests to championship golf courses, secluded beaches, Kapalua Airport, Kapalua restaurants and tennis.The Ritz-Carlton, Kapalua Rooms
- Deluxe Room
- Each guestroom is 440 square feet with island-inspired artwork, dark wood floors and area rugs with authentic Hawaiian designs. Enjoy furnished lanais with partial views of the Pacific Ocean from your Deluxe Ocean View Room or picturesque views of the resort, pools and gardens from your Deluxe Room. Amenities include a 32-inch LCD flat-screen television, high-speed wireless internet, in-room safe, mini-refrigerator, coffee maker with complimentary coffee packets, clock radio, DVD player, iPod docking station, iron and ironing board, plush terry robes, blackout drapes, and three telephones. The marble bathroom has a shower and separate bath, double vanities, make-up mirror, hair dryer and tropical scented Lather amenities. Choose from one king bed or two queen beds. All guestrooms are non-smoking and barrier-free accommodations are available upon request.
- Deluxe Ocean View
- Each guestroom is 440 square feet with island-inspired artwork, dark wood floors and area rugs with authentic Hawaiian designs. Enjoy furnished lanais with partial views of the Pacific Ocean from your Deluxe Ocean View Room or picturesque views of the resort, pools and gardens from your Deluxe Room. Amenities include a 32-inch LCD flat-screen television, high-speed wireless internet, in-room safe, mini-refrigerator, coffee maker with complimentary coffee packets, clock radio, DVD player, iPod docking station, iron and ironing board, plush terry robes, blackout drapes, and three telephones. The marble bathroom has a shower and separate bath, double vanities, make-up mirror, hair dryer and tropical scented Lather amenities. Choose from one king bed or two queen beds. All guestrooms are non-smoking and barrier-free accommodations are available upon request.
- Ocean View Suite
- One-bedroom, ocean view suites encompass 900 square feet including the furnished lanai that spans the entire width of the suite. All suites have an elegantly furnished, large living room with pull-out sofa bed, French doors connecting the Master Bedroom with king bed, and two marble bathrooms. Island-inspired dcor includes dark wood floors, Hawaiian artwork, and contemporary furnishings with colors inspired by the natural beauty of the islands and fabrics that reflect the tropical locale. In-suite amenities offered are two 42-inch LCD flat-screen televisions, high-speed wireless internet access, in-room safe, mini-refrigerator, clock radio, DVD player, iron and ironing board, coffee maker with complimentary coffee and tea refreshed daily, plush terry robes and black out drapes.
- Club Room
- The Club Level guestrooms are 440 sq.ft. and suites are 900 sq.ft.; with Hawaiian dcor, dark wood floors and contemporary furnishings. Club Level guests have private access to The Ritz-Carlton Club Level, an exclusive lounge with five complimentary food presentations daily, unlimited courtesy alcoholic and non-alcoholic beverages, the attention of a private Club Concierge, a selection of periodicals, games and computer stations with internet access. Each Club Level accommodation has a lanai and marble bathroom with shower, separate bath, double vanity, make-up mirror and hair dryer. Amenities include one king or two queen beds (suites offer king beds and sofa bed), goosedown featherbeds and pillows, 300 thread count Egyptian cotton linens, flat-screen LCD televisions, wireless internet access, complimentary in-room safe, mini-refrigerator, coffee maker with complimentary coffee and tea refreshed daily, clock radio, DVD player, iron and ironing board, plush robes and blackout drapes.
- Terrace Room
- Terrace Rooms are 440 square feet with resort views on lower floors, featuring island-inspired artwork, dark wood floors and area rugs with authentic Hawaiian designs. Amenities include a 32-inch LCD flat-screen television, high-speed wireless internet access, in-room safe, mini-refrigerator, coffee maker with complimentary coffee packets, clock radio, DVD player, IPod docking station, iron and ironing board, plush terry robes, blackout drapes, and three telephones. The marble bathroom has a shower and separate bath, double vanities, make-up mirror, hair dryer and tropical scented Lather amenities. Choose from one king bed or two queen beds. All guestrooms offer a furnished lanai (balcony) and are non-smoking. Barrier-free accommodations are available upon request.
- Ocean Front Suite
- Experience breath-taking views of the Pacific Ocean and the island of Moloka'i from the one-bedroom, ocean front suites with 1,200 square feet of space including the furnished lanai that spans the entire width of the suite. All suites have an elegantly furnished, large living room with pull-out sofa bed, French doors connecting the Master Bedroom and two marble bathrooms. Island-inspired dcor includes dark wood floors, Hawaiian artwork, and contemporary furnishings with colors inspired by the natural beauty of the islands and fabrics that reflect the tropical locale. In-suite amenities offered are two 42-inch LCD flat-screen televisions, high-speed wireless internet access, in-room safe, mini-refrigerator, clock radio, DVD player, iron and ironing board, coffee maker with complimentary coffee packets, plush terry robes and black out drapes.
- Residential Garden View Suite
- Residential Suites are 900 square feet in size and feature partial kitchens, spacious living rooms with pull-out sofa beds, private lanais, marble bathrooms with separate showers and deep soaking tubs, 42 inch LCD flat-screen televisions, iPod docking stations, wireless internet access, in-room safe, clock radio, DVD player, iron and ironing board, plush terry robes, dark wood floors, Hawaiian inspired artwork and area rugs. Steeped in traditional Hawaiian culture, kitchens in each Residential Suite features a handsome gathering "Calabash" table, named after the traditional wooden bowls for storing poi, where families can come together and forge new traditions and memories. Partial kitchens include a microwave, refrigerator, freezer, and dishwasher. Kitchens are fully stocked with china, glassware, cutlery, cookware, utensils and appliances (toaster, blender, coffee maker).
- Residential Ocean View Suite
- Residential Suites are 900 square feet in size and feature partial kitchens, spacious living rooms with pull-out sofa beds, private lanais, marble bathrooms with separate showers and deep soaking tubs, 42 inch LCD flat-screen televisions, iPod docking stations, wireless internet access, in-room safe, clock radio, DVD player, iron and ironing board, plush terry robes, dark wood floors, Hawaiian inspired artwork and area rugs. Steeped in traditional Hawaiian culture, kitchens in each Residential Suite features a handsome gathering "Calabash" table, named after the traditional wooden bowls for storing poi, where families can come together and forge new traditions and memories. Partial kitchens include a microwave, refrigerator, freezer, and dishwasher. Kitchens are fully stocked with china, glassware, cutlery, cookware, utensils and appliances (toaster, blender, coffee maker).
Amenities
- FREE internet
- Outdoor pool
- Smoke-free policy
- General
- Smoke-free policy
- Concierge
- Activities
- Outdoor pool
- Fitness center or spa
- Health club
- Spa services
- Golf
- Tennis
- Dining
- Bar/Lounge
- Restaurant
- 24 hour room service
- Room service
- Services
- Business center
- Safe deposit box
- Tour desk
- Meeting/Banquet facilities
- Barber/Beauty shop
- Conference facilities
- Doctor on call
- Gift shop
- Internet
- FREE internet
- Parking
- Parking
- Accessibility
- Handicapped rooms/facilities
- Service dogs allowed
- Handicapped parking
- Brailled elevators
Hotel Map
- Area served
- Maui, Hawaii
- Nearby airports
- Kahului International Airport (OGG) Kapalua West Maui Airport (JHM - complimentary shuttle from Kapalua airport only)
- Area description
- The Ritz-Carlton, Kapalua is a AAA Five Diamond beachfront West Maui resort situated in the heart of Kapalua, less than 10 miles from downtown Lahaina and Ka'anapali Beach. Both cultural and environmental appreciation, combined with world-class service and exclusive facilities deliver a true escape.
Dining
- The Pool Bar & Cafe
- The Pool Bar & Caf offers tropical drinks, smoothies, appetizers, sandwiches and salads at the bar or served to the guest's chaise lounge. Twice daily, the pool servers present complimentary fresh Maui pineapple to guests. If you are lounging in the pool, don't worry about being left out; the servers will enter the water fully dressed to serve you. Lunch is served daily from 11am to 5pm with cocktails from 10am to 8pm. Casual light fare dinner is available Sunday and Monday nights only from 5pm to 8pm.
- The Beach House Restaurant
- Sip on tropical delights while enjoying the waves, surfers and sometimes, the whales. More than 40 fully-grown coconut palms form a natural canopy over this beachfront restaurant where guests delight in a selection of tropical cocktails and fresh, light fare for lunch.
- The Terrace
- The Terrace restaurant offers the ideal, tropical setting to start your day. Sip coffee and indulge in a myriad of breakfast choices from a bagel and fresh fruit to delectable macadamia nut pancakes while taking in sweeping resort and ocean views. Taste the local flavour each morning with a different, complimentary smoothie sample. Plantation-inspired design with green and gold and textured fabrics reinforce the connection with the landscape. Slow-moving fans and wood screens illustrate the relaxed pace of island life, a sense of place that is peaceful and verdant. Breakfast is served daily from 6:30am to 11am.
- The Terrace Chef-Crafted
- The Terrace Chef Crafted Hawaiian Cuisine the resort's newest dining experience featuring a delicate balance of sophistication and rustic charm. Every guest is immediately enveloped with the spirit of Aloha and feels like a returning friend. Distinctive menus created by Executive Chef John Zaner are inspired by the freshest seasonal, organic and sustainable ingredients from Hawaii's local farms and Pacific coastlines which are showcased as brilliantly flavorful, chef-crafted delicacies. These culinary masterpieces are served alongside a world-class selection of fine wines and classic cocktails redefined with innovative mixology and local influence. The world-class cuisine and robust wine selection of The Terrace Chef Crafted is complemented by dramatic views of the Pacific Ocean, the Pailolo Channel and the lush flora of the resort. Open for dinner Tuesday through Saturday from 5:30pm to 9:30pm
- Kai Sushi
- Kai Sushi fuses the island's freshest and finest grade sushi and sashimi with authentic ingredients, and sophisticated presentation. Immersed in an eclectic ambiance, guests can interact with award-winning Chef Tadashi Yoshino and savor his one-of-a-kind Japanese-inspired culinary delicacies while sipping the finest sake' wines. The restaurant's design is inspired by the story of the native Hawaiians' arrival across the sea, with hand-carved ceiling beams that recall the shapes of the outrigger canoes. The glowing back of the sushi bar and carved wood columns are inspired by traditional Hawaiian art forms in print. The warm tones of wood, woven grasses, honed plaster and gold-hued stone set a natural tableau for the bright colors of the fresh sushi delicacies. Kai Sushi is open for dinner Thursday through Monday and features more than 20 varieties of the most popular types of sushi and sashimi and innovative Japanese cuisine.
- The Alaloa Lounge
- Named "Best Lobby Lounge" on the island by the readers of Maui No Ka 'Oi, The Alaloa Lounge offers an extensive menu of specialty cocktails, domestic and imported beers, premium spirits and signature appetizers and desserts. The Alaloa Lounge offers a casual lunch and appetizer menu. With its breathtaking views of the Pacific Ocean, The Alaloa Lounge is the place to view the Maui sunset, enjoy an informal lunch or, from December to April, enjoy whale-watching. A spacious lanai offers outdoor seating or guests may choose to sit inside to enjoy the entertainment in the evenings.
- Aina Gourmet Cafe
- Guests can enjoy specialty breakfast and lunch items from a menu focused on homegrown products. The market is conveniently located within the hotel on the lobby level, and offers grab-and-go coffee, homemade pastries, cereals, salads, sandwiches, soups and more. Additionally, fresh juices and smoothies are blended to order using fresh, local ingredients. Aina Gourmet is open daily from 5:30am to 2:30pm.
Hotel Policies
- Check-in:
- 1600
- Check-out:
- 1200
Terms and conditions
Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.
The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.
Guest Reviews (435)
Ratings and reviews for The Ritz-Carlton, Kapalua
- All travelers (435) 4.5 / 5
- Couples (294) 4.6 / 5
- Families (116) 4.4 / 5
- Friends (15) 4.8 / 5
- Singles (8) 4 / 5
- L.G.B.T. (2) 2.5 / 5
- Amenities:
- 4.6
- Room cleanliness:
- 4.8
- Hotel staff:
- 4.7
- Room comfort:
- 4.7
- Location:
- 4.3
- Value:
- 4
91%
would recommend to a friend.
- Most recent
- Highest score
- Lowest score
Reviewer score
Would recommend
A. Harris
Paradise
I have never experienced such a friendly atmosphere in my entire life. The Ritz staff treats you like family as soon as you check-in. At least 50% of the staff remembered my name by the 3rd night. The views are SPECTACULAR. Pools are welcoming. Rooms are cozy. Skies are clear. Mai Tai are stiff. What more can you ask for?!!!!!
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 4
- Location:
- 5
- Value:
- 4
Sightseeing tip:
Short drive from hotel
Must see the Old Lahaina Luau. Cant beat the 3 hour show for $100/person = Plus its all you can eat AND drink.
Reviewer score
Would recommend
Tage
Honeymoon
Words truly can't describe our stay at the Ritz in Maui. It truly doesn't get any better. The entire time we stayed we kept pinching ourselves to make sure we were away. The view is breathtaking, the service unparalleled and the accommodations very comfortable. We are looking forward to returning soon!
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 5
- Value:
- 5
Dining tip:
Short walk from hotel
Sansei Sushi is excellent and a 5 minute walk from the hotel. Highly recommended.
Reviewer score
Would recommend
Rakb
Great hotel in the wrong place
Pros: Beautiful hotel, attentive staff, nice swimming pools, great kid programs. We got a Residential Oceanview suite and it was nice. The hotel is perfect except for the fact that it is in Kapalua. Cons: We went in December and it was windy and rainy all of the six days we were there. Also, the hotel is not a beachfront property - you have to walf some distance to get to DT Fleming beach or Kapalua Beach. If you have kids go to Wailea instead.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 4
- Hotel staff:
- 4
- Room comfort:
- 4
- Location:
- 3
- Value:
- 4
Money-saving tip:
Short drive from hotel
Honolua Store The Fish Factory Aloha Mixed Plate Ululani's Shaved Ice
Reviewer score
Would recommend
spaguru
Couples Getaway
Overall the hotel cleanliness and facility were fantastic. It is an absolutely gorgeous property and was a nice getaway from the more populated areas of Maui. Kapalua in December is rainy and windy- be aware. The service at the hotel is the reason why I rated the value of the hotel low. The valet and check in desk staff were very nice and personable; however, the concierge staff and the room service staff were way underpar from what a "Ritz Carlton" should offer. For example, when trying to book a zip lining company, I was referred to Kapalua Adventures. Upon finding out that they were booked I asked to call Pi'iholo Ranch. The response I got was "we don't work with their company so you need to call yourself." I personalky worked for the concierge department at Caesars Palace in Las Vegas and no matter where the guest wants to dine or book a service, you would assist in making that reservation on their behalf. Second, when asking for a restaurant reservation, all we received was a sheet of paper with restaurant names and the general area of Maui it was in. No phonenumbers or addresses or directions- it was very impersonal. We ordered an in room movie package from Room Service that included 2 sodas, fresh bag of popcorn, , 2 m and m candies, a snickers and a gummy bear with a complimentary movie. When ordered they instructed us to wait to order the movie and until they arrived. When the room service attendant arrived he forgot the movie voucher. Then he said he didn't know how to redem it and referred us to the front desk to get help. They also forgot the snickers and gummy bears. When I called down to room service and informed them that we were missing more items from the package, she said "ok bye" and hung up the phone. Again, the exact opposite from what i expected from the Ritz Carlton. This was my first experience at the Ritz Carlton and it was just average. I've stayed at the Four Seasons Lana'i in the past and they were impeccable. Highly recommend staying there.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 2
- Room comfort:
- 5
- Location:
- 4
- Value:
- 3
Dining tip:
Long walk from hotel
pineapple room was amazing for breakfast. all other meals i recommend eating in ka'anapali or lahaina if you want affordable meals.
Reviewer score
Would recommend
occasional vac. traveler
Maui holiday
The hotel is gorgeous but the limited dining options bothered us a bit and was surprising for a high end hotel. The location is very, very windy, which makes beach use not that pleasant -- the pools make up for it, but the beach would be nice too. The concierge staff were exceptionally helpful.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 4
- Value:
- 4
Dining tip:
Not Applicable
Be prepared to eat at places other than the hotel, which has limited dining options.
Reviewer score
Would recommend
Eaglesrock
Awesome family Christmas vacation
Overall, it was a wonderful experience! The service at the hotel was clearly top notch!!!
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 4
- Hotel staff:
- 5
- Room comfort:
- 4
- Location:
- 5
- Value:
- 4
Dining tip:
Short walk from hotel
The "corner store" had great breakfast and lunch and Sensai had great sushi for dinner (as an alternative to the resort food, which is wonderful but a tad pricey)
Reviewer score
Would recommend
Happy in Maui
Excellent but windy
This was a fantastic resort hotel in a beautiful location. The amenities were great and the staff overall was excellent. We did have to call concierge two or three times with requests for utensils and to fix the lamp. Other than that the staff was excellent. Free pineapple slices were provided poolside. Be advised that Kapalua is on the north end of the island and is subject to some pretty strong winds and more rain than other parts of Maui. Otherwise the hotel was perfect.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 4
- Room comfort:
- 5
- Location:
- 4
- Value:
- 5
Dining tip:
Short drive from hotel
Lahaina had excellent dining options. Highly recommend Kimo's on Front St.
Reviewer score
Would recommend
Paradise
What a Wonderful Experience!
My very 1st visit to the Hawaiian Islands couldn't have been spent at a better hotel. We booked our trip using an online travel site and everything was so easy for start to finish. We got the airfare, rental car & hotel for a steal (7 nights/8 days)!!! The hotel was beautiful & the staff truly reflected ambiance of a luxurious experience. I would definitely reccommend this hotel & would love to stay there again!
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 5
- Value:
- 5
Reviewer score
Would recommend
Sam Horovitz
We're coming back!
We loved our stay the the Ritz in Kapalua. This was our first time to Hawaii and we really had no clue how to plan this trip. We called the hotel over and over asking questions and getting information about the island. They were helpful every time; even before we reserved the room. Everyone at the hotel was terrific. We LOVED our room and the property is beautiful. It's also in a great location. You can access all the "To DOs" in Hawaii like SCUBA and Cruises while still feeling like you're staying in a remote resort. We already decided we're going back next year. Loved it.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 5
- Value:
- 5
Dining tip:
Short drive from hotel
Lot's of great vegetarian food choices on the island. If you look around you can find a great meal for a reasonable price. One of our favorite spots was Honu Grill on Laihana.
Reviewer score
Would recommend
Guri
Ritz-Carlton is Ritz-Carlton
The service is simply outstanding. All the staff with no exception was extremely friendly and helpful. They try and really succeed to produce memorable experiences that sincerely exceeded our expectations. We had an amazing honeymoon.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 4
- Value:
- 5
