$529 Avg/night
Rate and special offer based on Check-in: Dec 21, 2014 Check-out: Dec 22, 2014

The Ritz-Carlton, Kapalua

5 stars
One Ritz-Carlton Drive, Kapalua, HI 96761
Hotel Overview
Reviewer score
4.5
out of 5
506 reviews
Perfection

If only everyone could be as warm & welcoming as the staff the world would be a better place. Room... See full review

  • Gizmo's Dad
  • Nov 23, 2014
True 5 Star Experience

When the pool staff swims up to you with a tray of pineapple to sample you know you are having a... See full review

  • imdutch
  • Nov 14, 2014
Soft Hawaiian music drifts on the breeze, welcoming you to the tropical seclusion and lush beauty that make the Ritz-Carlton Kapalua a paradise. Relax by one of three languid, tri-level pools, indulge in a beachside massage, and savor fine island cuisine. Surrounded by swaying palms and sculpted gardens, this resort offers premium accommodations and outstanding guest services. Guests can don their swimwear and flip-flops before stepping straight out onto award-winning D.T. Fleming Beach using the hotel access point. After a dip in the sea, head back to your room to wash away the sand with soapy bubbles in your luxurious marble bathtub, then dress for dinner and head to Kai Sushi for raw seafood delights.
Key facts
  • 463 guestrooms
  • 5 suites
  • 9 floors
  • 3 pools
  • Restaurants and bars:  The Terrace Chef-Crafted, Kai Sushi, The Beach House, Alaloa Lounge, The Pool Bar & Cafe, The Terrace, Aina Gourmet
  • Gift shop
  • Conference and event spaces: 18 rooms
  • Ballroom and banquet facilities
  • 15-room spa
  • Currency exchange
  • 24-hour front desk
Neighborhood
Tranquil views of Fleming Beach stretch across the sheltered waters of Honokahua Bay, inviting you to enjoy this remarkable Maui property. The island's natural beauty is yours to explore with the Ritz-Carlton's exclusive access to Cousteau's Ambassadors of the Environment experience (charges apply). Practice photography under the ocean while you snorkel through brightly-colored coral reefs, or take a hiking tour deep into the Hawaiian rainforest. Two nearby golf courses offer world-class links with vistas set among historic pineapple plantations. Area dining selections range from farm-to-table barbeque, to exquisite sushi and exotic island fare. From on-site shopping excursions to horseback rides along the beach, design your days and nights around sunshine and starlight.
Hints and tips
The atmosphere at the Ritz-Carlton Kapalua is one of relaxation, but you'll need to make reservations for spa treatments, massage services and the golf courses.

Multilingual staff can help out with luggage storage and complimentary shuttle services, and the concierge gladly makes arrangements for limos and town cars (charges apply).

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

The Ritz-Carlton, Kapalua Rooms

Ocean Front Suite
Experience breath-taking views of the Pacific Ocean and the island of Moloka'i from the one-bedroom, ocean front suites with 1,200 square feet of space including the furnished lanai that spans the entire width of the suite. All suites have an elegantly furnished, large living room with pull-out sofa bed, French doors connecting the Master Bedroom and two marble bathrooms. Island-inspired dcor includes dark wood floors, Hawaiian artwork, and contemporary furnishings with colors inspired by the natural beauty of the islands and fabrics that reflect the tropical locale. In-suite amenities offered are two 42-inch LCD flat-screen televisions, high-speed wireless internet access, in-room safe, mini-refrigerator, clock radio, DVD player, iron and ironing board, coffee maker with complimentary coffee packets, plush terry robes and black out drapes.
Residential Garden View Suite
Residential Suites are 900 square feet in size and feature partial kitchens, spacious living rooms with pull-out sofa beds, private lanais, marble bathrooms with separate showers and deep soaking tubs, 42 inch LCD flat-screen televisions, iPod docking stations, wireless internet access, in-room safe, clock radio, DVD player, iron and ironing board, plush terry robes, dark wood floors, Hawaiian inspired artwork and area rugs. Steeped in traditional Hawaiian culture, kitchens in each Residential Suite features a handsome gathering "Calabash" table, named after the traditional wooden bowls for storing poi, where families can come together and forge new traditions and memories. Partial kitchens include a microwave, refrigerator, freezer, and dishwasher. Kitchens are fully stocked with china, glassware, cutlery, cookware, utensils and appliances (toaster, blender, coffee maker).
Residential Ocean View Suite
Residential Suites are 900 square feet in size and feature partial kitchens, spacious living rooms with pull-out sofa beds, private lanais, marble bathrooms with separate showers and deep soaking tubs, 42 inch LCD flat-screen televisions, iPod docking stations, wireless internet access, in-room safe, clock radio, DVD player, iron and ironing board, plush terry robes, dark wood floors, Hawaiian inspired artwork and area rugs. Steeped in traditional Hawaiian culture, kitchens in each Residential Suite features a handsome gathering "Calabash" table, named after the traditional wooden bowls for storing poi, where families can come together and forge new traditions and memories. Partial kitchens include a microwave, refrigerator, freezer, and dishwasher. Kitchens are fully stocked with china, glassware, cutlery, cookware, utensils and appliances (toaster, blender, coffee maker).
Deluxe Room
Each guestroom is 440 square feet with island-inspired artwork, dark wood floors and area rugs with authentic Hawaiian designs. Enjoy furnished lanais with partial views of the Pacific Ocean from your Deluxe Ocean View Room or picturesque views of the resort, pools and gardens from your Deluxe Room. Amenities include a 32-inch LCD flat-screen television, high-speed wireless internet, in-room safe, mini-refrigerator, coffee maker with complimentary coffee packets, clock radio, DVD player, iPod docking station, iron and ironing board, plush terry robes, blackout drapes, and three telephones. The marble bathroom has a shower and separate bath, double vanities, make-up mirror, hair dryer and tropical scented Lather amenities. Choose from one king bed or two queen beds. All guestrooms are non-smoking and barrier-free accommodations are available upon request.
Deluxe Ocean View
Each guestroom is 440 square feet with island-inspired artwork, dark wood floors and area rugs with authentic Hawaiian designs. Enjoy furnished lanais with partial views of the Pacific Ocean from your Deluxe Ocean View Room or picturesque views of the resort, pools and gardens from your Deluxe Room. Amenities include a 32-inch LCD flat-screen television, high-speed wireless internet, in-room safe, mini-refrigerator, coffee maker with complimentary coffee packets, clock radio, DVD player, iPod docking station, iron and ironing board, plush terry robes, blackout drapes, and three telephones. The marble bathroom has a shower and separate bath, double vanities, make-up mirror, hair dryer and tropical scented Lather amenities. Choose from one king bed or two queen beds. All guestrooms are non-smoking and barrier-free accommodations are available upon request.
Ocean View Suite
One-bedroom, ocean view suites encompass 900 square feet including the furnished lanai that spans the entire width of the suite. All suites have an elegantly furnished, large living room with pull-out sofa bed, French doors connecting the Master Bedroom with king bed, and two marble bathrooms. Island-inspired dcor includes dark wood floors, Hawaiian artwork, and contemporary furnishings with colors inspired by the natural beauty of the islands and fabrics that reflect the tropical locale. In-suite amenities offered are two 42-inch LCD flat-screen televisions, high-speed wireless internet access, in-room safe, mini-refrigerator, clock radio, DVD player, iron and ironing board, coffee maker with complimentary coffee and tea refreshed daily, plush terry robes and black out drapes.
Club Room
The Club Level guestrooms are 440 sq.ft. and suites are 900 sq.ft.; with Hawaiian dcor, dark wood floors and contemporary furnishings. Club Level guests have private access to The Ritz-Carlton Club Level, an exclusive lounge with five complimentary food presentations daily, unlimited courtesy alcoholic and non-alcoholic beverages, the attention of a private Club Concierge, a selection of periodicals, games and computer stations with internet access. Each Club Level accommodation has a lanai and marble bathroom with shower, separate bath, double vanity, make-up mirror and hair dryer. Amenities include one king or two queen beds (suites offer king beds and sofa bed), goosedown featherbeds and pillows, 300 thread count Egyptian cotton linens, flat-screen LCD televisions, wireless internet access, complimentary in-room safe, mini-refrigerator, coffee maker with complimentary coffee and tea refreshed daily, clock radio, DVD player, iron and ironing board, plush robes and blackout drapes.
Terrace Room
Terrace Rooms are 440 square feet with resort views on lower floors, featuring island-inspired artwork, dark wood floors and area rugs with authentic Hawaiian designs. Amenities include a 32-inch LCD flat-screen television, high-speed wireless internet access, in-room safe, mini-refrigerator, coffee maker with complimentary coffee packets, clock radio, DVD player, IPod docking station, iron and ironing board, plush terry robes, blackout drapes, and three telephones. The marble bathroom has a shower and separate bath, double vanities, make-up mirror, hair dryer and tropical scented Lather amenities. Choose from one king bed or two queen beds. All guestrooms offer a furnished lanai (balcony) and are non-smoking. Barrier-free accommodations are available upon request.

Amenities

  • Free internet
  • Outdoor pool
  • Non Smoking
General
Non Smoking
Concierge
Activities
Outdoor pool
Fitness center or spa
Fitness Center
Spa
Golf
Tennis
Dining
Bar/Lounge
Restaurant
24 hour room service
Room service
Services
Business center
In-Room Safe
Tour desk
Meeting/Banquet facilities
Barber/Beauty shop
Conference facilities
Doctor on call
Gift shop
Internet
Free internet
Parking
Parking
Accessibility
Handicapped rooms/facilities
Service dogs allowed
Handicapped parking
Brailled elevators

Dining

Kai Sushi
Kai Sushi fuses the island's freshest and finest grade sushi and sashimi with authentic ingredients, and sophisticated presentation. Immersed in an eclectic ambiance, guests can interact with award-winning Chef Tadashi Yoshino and savor his one-of-a-kind Japanese-inspired culinary delicacies while sipping the finest sake' wines. The restaurant's design is inspired by the story of the native Hawaiians' arrival across the sea, with hand-carved ceiling beams that recall the shapes of the outrigger canoes. The glowing back of the sushi bar and carved wood columns are inspired by traditional Hawaiian art forms in print. The warm tones of wood, woven grasses, honed plaster and gold-hued stone set a natural tableau for the bright colors of the fresh sushi delicacies. Kai Sushi is open for dinner Thursday through Monday and features more than 20 varieties of the most popular types of sushi and sashimi and innovative Japanese cuisine.
The Alaloa Lounge
Named "Best Lobby Lounge" on the island by the readers of Maui No Ka 'Oi, The Alaloa Lounge offers an extensive menu of specialty cocktails, domestic and imported beers, premium spirits and signature appetizers and desserts. The Alaloa Lounge offers a casual lunch and appetizer menu. With its breathtaking views of the Pacific Ocean, The Alaloa Lounge is the place to view the Maui sunset, enjoy an informal lunch or, from December to April, enjoy whale-watching. A spacious lanai offers outdoor seating or guests may choose to sit inside to enjoy the entertainment in the evenings.
Aina Gourmet Cafe
Guests can enjoy specialty breakfast and lunch items from a menu focused on homegrown products. The market is conveniently located within the hotel on the lobby level, and offers grab-and-go coffee, homemade pastries, cereals, salads, sandwiches, soups and more. Additionally, fresh juices and smoothies are blended to order using fresh, local ingredients. Aina Gourmet is open daily from 5:30am to 2:30pm.
The Pool Bar & Cafe
The Pool Bar & Caf offers tropical drinks, smoothies, appetizers, sandwiches and salads at the bar or served to the guest's chaise lounge. Twice daily, the pool servers present complimentary fresh Maui pineapple to guests. If you are lounging in the pool, don't worry about being left out; the servers will enter the water fully dressed to serve you. Lunch is served daily from 11am to 5pm with cocktails from 10am to 8pm. Casual light fare dinner is available Sunday and Monday nights only from 5pm to 8pm.
The Beach House Restaurant
Sip on tropical delights while enjoying the waves, surfers and sometimes, the whales. More than 40 fully-grown coconut palms form a natural canopy over this beachfront restaurant where guests delight in a selection of tropical cocktails and fresh, light fare for lunch.
The Terrace
The Terrace restaurant offers the ideal, tropical setting to start your day. Sip coffee and indulge in a myriad of breakfast choices from a bagel and fresh fruit to delectable macadamia nut pancakes while taking in sweeping resort and ocean views. Taste the local flavour each morning with a different, complimentary smoothie sample. Plantation-inspired design with green and gold and textured fabrics reinforce the connection with the landscape. Slow-moving fans and wood screens illustrate the relaxed pace of island life, a sense of place that is peaceful and verdant. Breakfast is served daily from 6:30am to 11am.
The Banyan Tree
Embark on a culinary journey while taking in spectacular sunset views from this open air, ocean view restaurant and lounge. The Banyan Tree features farm-to-fork concepts highlighting locally sourced ingredients, including those from the hotels abundant organic garden. Hawaii's freshest fish, meat and produce are prepared with simplicity for the perfect flavor balance. Innovative garden-to-glass cocktails are infused with fruits and herbs and served alongside Hawaiian-inspired share plates to create a culinary adventure that is as inspiring as it is memorable.

Hotel Policies

Check-in:
1600
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (506)

Ratings and reviews for The Ritz-Carlton, Kapalua

Overall score

4.5 / 5
5.01.0
506 out of 506
Amenities:
4.6
Room cleanliness:
4.8
Hotel staff:
4.6
Room comfort:
4.7
Location:
4.3
Value:
4

90% would recommend to a friend.

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Review of The Ritz-Carlton, Kapalua

Reviewer score

4
5.01.0
Nate1971
Business
Denver
May 17, 2013

Nice hotal but the weather??

The hotel is great but please beware of where the hoteel is located. It is on the windward side of the island and it WILL RAIN. Most days it is windy and you can count on rain during your stay. The good news, if it does rain you can drive 4-5 miles south and get to nice beaches where it will be dry. If this hotel was located 5 miles south it would be the only place to stay on Maui. If you want sunshine everyday of your stay, stay closer to Lahaina.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
2
Value:
4
Trip purpose:

Business

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Review of The Ritz-Carlton, Kapalua

Reviewer score

4
5.01.0
Gimpy SF
Business
NJ
May 15, 2013

2nd honeymoon

The good: Stunning property to look at; views of pools and lawns overlooking sea are postcards. Very, very clean, rooms as well as public areas, except hall carpets were worn (but they're replacing them right now). Great, clean (again!) 24-hr fitness center. 3 good-sized main pools, plus 2 jacuzzis and very nice kids pool. All staff except one - a very condescending spa receptionist - smiles and greets you at every single encounter....maids, concierge, front desk, bellmen. General store, easy walk from front entrance, has all the little things you forgot at real-world prices. The OK: the beach is at foot of the grounds, but is quite a hike downhill and has NO shade at all on the sand. The pools are very relaxing, never crowded, but also offer no shade unless you pay $100/day for a cabana. The extended Kapalua complex is reachable by shuttle and offers several great restaurants and a much nicer beach, but the best restaurant on the hotel property (Banyan Tree) has been closed, giving you too few choices if you don't want to leave the hotel! The not-good: Its location may suit those looking for very quiet seclusion/luxury, and probably great for golf, but it's best if you never intend to leave the complex. If you like to explore the sights and other great dtining, you're always setting out from the extreme end, which becomes a drag. The competitors may be mere 4-stars, but the ones I visited had close beach access, cool pools with shade options for when you bake, and more dining choices on site. Are they as elegant?...no. More fun?...maybe. More practical?....rained out the last 3 days, Ritz pools were unusable; on the advice of their bellman, packed towels and drove 20-30 minutes west and caught rays at the places I WASN'T paying for.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

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Review of The Ritz-Carlton, Kapalua

Reviewer score

5
5.01.0
M Amha
Business
San Joae, California
Apr 13, 2013

Great vacation

Amazing hotel... Loved the beach ...... Kids enjoyed the swimming pool. Complimentary wifi ... We were able to watch movies with our iPads during our down to time..... They also had DVDs in both rooms .... The Staffs were very friendly and helpfull. Dining at the hotel were a bit pricey but there plenty oh restaurants near by.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of The Ritz-Carlton, Kapalua

Reviewer score

2
5.01.0
Aloha and be careful
Business
USA
Apr 13, 2013

oh, well...

I stay at 4+ star hotels over 45 days / yr., and for this location my expectations were not met, and considering the hotel's distance from outside restaurants and shops , we expected to have good menus, hrs of operations, and just a little greeting at the restaurant would be good too. We visited the Bar/restaurant on April 7 at 2pm and excited about trying fancy/tropical drinks, and the bartender would not comment about any drinks, so...we had beers an sandwiches (that's their mune#. Next evening we tried their sushi restraurant, althought pricey, but service and food were great. a night beofore leaving Maui, we thought of having our meal and drinks at the bar/restaurant and when went there, they had about 8-10 customers. 2 tables on the balcony and 2 tables inside were occupied, plus a couple at the bar. Bartender and another lady staff, looked like a manager, were standing by one of the tables and having a good time with 2 customers and yet, 2 other tables were starring at them and awaiting service. Of course we were not greeted and we passed by them and sat ourselves down and waited. a young man appeared from the kitchen and asked if were're there to order food / drinks, and we said yes, so he gave us the menus and left for good. We waited and waited, bartender and the other staff member were chatting away and sometimes looked at us too, but I think they were just waiting for us to give up and leave. It was around 8:30pm, so we got to our rental car and drove to another Hotel #15 min. away#. I wouldn't name the hotel so you don't think I'm favouring them, but it was H???t. Service / menu / staff...were awesome and that's were we'll be staying next time. Overall, Ritz offered us very comfortable/clean room, but again we have that in our home. Oh, well...I think management at the Ritz are fully aware of the issues. Anyone can see how disconnect their staff are #except the houskeeping who are doing there jobs).

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
5
Hotel staff:
3
Room comfort:
5
Location:
3
Value:
1
Trip purpose:

Business

Time-saving tip: Short drive from hotel

It would save you time to just go out to eat. You'd need to drive a little thought.

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Review of The Ritz-Carlton, Kapalua

Reviewer score

3
5.01.0
Vincent L
Business
Boca Raton, Fl
Mar 28, 2013

Not up to Ritz Carlton standards

I've stayed at many Ritz Carlton hotels and the one in Kapalua is not worthy of the name. It is a very nice hotel but when your expecting great it's lacking. The staff as always was very nice and helpful and the room was nice and comfortable. That's where it ended though. The restaurants were absurdly priced and nothing special. There were no restaurants open for breakfast except room service and in my mind that made no sense. Here you have great views in the morning and they want you in you room instead of exploring the beach or pool. Again it's a nice hotel but not worth the price. If your coming to Maui looking for a great vacation and top notch amenities skip the ritz and try the 4 seasons. You be glad you did.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
4
Location:
3
Value:
2
Trip purpose:

Business

Dining tip: In Hotel

Stay away

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Review of The Ritz-Carlton, Kapalua

Reviewer score

5
5.01.0
Silver hair Shar
Business
Bellingham, WA
Mar 17, 2013

My favorite place on earth!

This was the best vacation ever. The room was lovely with the most comfortable beds. The grounds were simply breathtaking and the pool area was lovely. Our maid service was outstanding as well as the special treatment we recieved from the staff in the Logo Store. If it's up to me, this is the only place I will stay on Maui.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Sightseeing tip: Long walk from hotel

Make sure to take the beach walk. The surf breaking on the rocks and the general beauty of the Kapalua area are a "must" to experience.

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Review of The Ritz-Carlton, Kapalua

Reviewer score

5
5.01.0
San Diego Puppy
Business
san diego
Mar 14, 2013

nice place

Nice place lots of fun beautiful hotel CA.tt go wrong here.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

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Review of The Ritz-Carlton, Kapalua

Reviewer score

5
5.01.0
Chanel J.
Business
Honolulu Hawaii
Mar 12, 2013

Overdue honeymoon

We were greeted by everyone from the valet to other staff in hotel and everyone at the front counter. We were asked what brought us to the hotel we told them it was a long overdue honeymoon and we were instantly comped breakfast, valet , an upgraded room and a few other amenities. Everything was perfect. I look forward to going there again later on this year. Top notch service. A+ hotel

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

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Review of The Ritz-Carlton, Kapalua

Reviewer score

5
5.01.0
John from Japan
Business
Yokohama, Japan
Mar 9, 2013

Enjoyed our stay!

Ample parking, friendly staff, beautiful facilities, and a very clean and comfortable room with a great view. I couldn't ask for more. We also enjoyed breakfast at the Terrace every morning.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of The Ritz-Carlton, Kapalua

Reviewer score

5
5.01.0
Nurse Lauren
Business
Seattle, Washington
Feb 24, 2013

Fabulous Vacation

This was my Husband and I's second time staying at the Ritz-Carlton in Kapalua and it definitely will not be our last. Although the weather was not as perfect as it could have been the hotel staff and accommodations made up for it.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: Short walk from hotel

If you do not want to wait in line at Sensai's, wait until around 6:30 after the line has dwindled and you will be able to get in without a long wait.

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