$329 Avg/night
Rate and special offer based on Check-in: Oct 1, 2014 Check-out: Oct 4, 2014

The Ritz-Carlton, Kapalua

5 stars
One Ritz-Carlton Drive, Kapalua, HI 96761
Hotel Overview
Reviewer score
4.5
out of 5
496 reviews
Great place to relax

The best getaway ever! Beach is secluded and private so it makes the whole experience more... See full review

  • MariaLK
  • Aug 10, 2014
Mother and daughter getaway

I was spending the weekend on a much needed getaway with my daughter. My daughter is autistic and... See full review

  • Single Mom Lori
  • Jul 28, 2014
Soft Hawaiian music drifts on the breeze, welcoming you to the tropical seclusion and lush beauty that make the Ritz-Carlton Kapalua a paradise. Relax by one of three languid, tri-level pools, indulge in a beachside massage, and savor fine island cuisine. Surrounded by swaying palms and sculpted gardens, this resort offers premium accommodations and outstanding guest services. Guests can don their swimwear and flip-flops before stepping straight out onto award-winning D.T. Fleming Beach using the hotel access point. After a dip in the sea, head back to your room to wash away the sand with soapy bubbles in your luxurious marble bathtub, then dress for dinner and head to Kai Sushi for raw seafood delights.
Key facts
  • 463 guestrooms
  • 5 suites
  • 9 floors
  • 3 pools
  • Restaurants and bars:  The Terrace Chef-Crafted, Kai Sushi, The Beach House, Alaloa Lounge, The Pool Bar & Cafe, The Terrace, Aina Gourmet
  • Gift shop
  • Conference and event spaces: 18 rooms
  • Ballroom and banquet facilities
  • 15-room spa
  • Currency exchange
  • 24-hour front desk
Neighborhood
Tranquil views of Fleming Beach stretch across the sheltered waters of Honokahua Bay, inviting you to enjoy this remarkable Maui property. The island's natural beauty is yours to explore with the Ritz-Carlton's exclusive access to Cousteau's Ambassadors of the Environment experience (charges apply). Practice photography under the ocean while you snorkel through brightly-colored coral reefs, or take a hiking tour deep into the Hawaiian rainforest. Two nearby golf courses offer world-class links with vistas set among historic pineapple plantations. Area dining selections range from farm-to-table barbeque, to exquisite sushi and exotic island fare. From on-site shopping excursions to horseback rides along the beach, design your days and nights around sunshine and starlight.
Hints and tips
The atmosphere at the Ritz-Carlton Kapalua is one of relaxation, but you'll need to make reservations for spa treatments, massage services and the golf courses.

Multilingual staff can help out with luggage storage and complimentary shuttle services, and the concierge gladly makes arrangements for limos and town cars (charges apply).

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Hotel Map

21.0007 -156.654
Area served
Maui, Hawaii
Nearby airports
Kahului International Airport (OGG) Kapalua West Maui Airport (JHM - complimentary shuttle from Kapalua airport only)
Area description
The Ritz-Carlton, Kapalua is a AAA Five Diamond beachfront West Maui resort situated in the heart of Kapalua, less than 10 miles from downtown Lahaina and Ka'anapali Beach. Both cultural and environmental appreciation, combined with world-class service and exclusive facilities deliver a true escape.

The Ritz-Carlton, Kapalua Rooms

Ocean Front Suite
Experience breath-taking views of the Pacific Ocean and the island of Moloka'i from the one-bedroom, ocean front suites with 1,200 square feet of space including the furnished lanai that spans the entire width of the suite. All suites have an elegantly furnished, large living room with pull-out sofa bed, French doors connecting the Master Bedroom and two marble bathrooms. Island-inspired dcor includes dark wood floors, Hawaiian artwork, and contemporary furnishings with colors inspired by the natural beauty of the islands and fabrics that reflect the tropical locale. In-suite amenities offered are two 42-inch LCD flat-screen televisions, high-speed wireless internet access, in-room safe, mini-refrigerator, clock radio, DVD player, iron and ironing board, coffee maker with complimentary coffee packets, plush terry robes and black out drapes.
Residential Garden View Suite
Residential Suites are 900 square feet in size and feature partial kitchens, spacious living rooms with pull-out sofa beds, private lanais, marble bathrooms with separate showers and deep soaking tubs, 42 inch LCD flat-screen televisions, iPod docking stations, wireless internet access, in-room safe, clock radio, DVD player, iron and ironing board, plush terry robes, dark wood floors, Hawaiian inspired artwork and area rugs. Steeped in traditional Hawaiian culture, kitchens in each Residential Suite features a handsome gathering "Calabash" table, named after the traditional wooden bowls for storing poi, where families can come together and forge new traditions and memories. Partial kitchens include a microwave, refrigerator, freezer, and dishwasher. Kitchens are fully stocked with china, glassware, cutlery, cookware, utensils and appliances (toaster, blender, coffee maker).
Residential Ocean View Suite
Residential Suites are 900 square feet in size and feature partial kitchens, spacious living rooms with pull-out sofa beds, private lanais, marble bathrooms with separate showers and deep soaking tubs, 42 inch LCD flat-screen televisions, iPod docking stations, wireless internet access, in-room safe, clock radio, DVD player, iron and ironing board, plush terry robes, dark wood floors, Hawaiian inspired artwork and area rugs. Steeped in traditional Hawaiian culture, kitchens in each Residential Suite features a handsome gathering "Calabash" table, named after the traditional wooden bowls for storing poi, where families can come together and forge new traditions and memories. Partial kitchens include a microwave, refrigerator, freezer, and dishwasher. Kitchens are fully stocked with china, glassware, cutlery, cookware, utensils and appliances (toaster, blender, coffee maker).
Deluxe Room
Each guestroom is 440 square feet with island-inspired artwork, dark wood floors and area rugs with authentic Hawaiian designs. Enjoy furnished lanais with partial views of the Pacific Ocean from your Deluxe Ocean View Room or picturesque views of the resort, pools and gardens from your Deluxe Room. Amenities include a 32-inch LCD flat-screen television, high-speed wireless internet, in-room safe, mini-refrigerator, coffee maker with complimentary coffee packets, clock radio, DVD player, iPod docking station, iron and ironing board, plush terry robes, blackout drapes, and three telephones. The marble bathroom has a shower and separate bath, double vanities, make-up mirror, hair dryer and tropical scented Lather amenities. Choose from one king bed or two queen beds. All guestrooms are non-smoking and barrier-free accommodations are available upon request.
Deluxe Ocean View
Each guestroom is 440 square feet with island-inspired artwork, dark wood floors and area rugs with authentic Hawaiian designs. Enjoy furnished lanais with partial views of the Pacific Ocean from your Deluxe Ocean View Room or picturesque views of the resort, pools and gardens from your Deluxe Room. Amenities include a 32-inch LCD flat-screen television, high-speed wireless internet, in-room safe, mini-refrigerator, coffee maker with complimentary coffee packets, clock radio, DVD player, iPod docking station, iron and ironing board, plush terry robes, blackout drapes, and three telephones. The marble bathroom has a shower and separate bath, double vanities, make-up mirror, hair dryer and tropical scented Lather amenities. Choose from one king bed or two queen beds. All guestrooms are non-smoking and barrier-free accommodations are available upon request.
Ocean View Suite
One-bedroom, ocean view suites encompass 900 square feet including the furnished lanai that spans the entire width of the suite. All suites have an elegantly furnished, large living room with pull-out sofa bed, French doors connecting the Master Bedroom with king bed, and two marble bathrooms. Island-inspired dcor includes dark wood floors, Hawaiian artwork, and contemporary furnishings with colors inspired by the natural beauty of the islands and fabrics that reflect the tropical locale. In-suite amenities offered are two 42-inch LCD flat-screen televisions, high-speed wireless internet access, in-room safe, mini-refrigerator, clock radio, DVD player, iron and ironing board, coffee maker with complimentary coffee and tea refreshed daily, plush terry robes and black out drapes.
Club Room
The Club Level guestrooms are 440 sq.ft. and suites are 900 sq.ft.; with Hawaiian dcor, dark wood floors and contemporary furnishings. Club Level guests have private access to The Ritz-Carlton Club Level, an exclusive lounge with five complimentary food presentations daily, unlimited courtesy alcoholic and non-alcoholic beverages, the attention of a private Club Concierge, a selection of periodicals, games and computer stations with internet access. Each Club Level accommodation has a lanai and marble bathroom with shower, separate bath, double vanity, make-up mirror and hair dryer. Amenities include one king or two queen beds (suites offer king beds and sofa bed), goosedown featherbeds and pillows, 300 thread count Egyptian cotton linens, flat-screen LCD televisions, wireless internet access, complimentary in-room safe, mini-refrigerator, coffee maker with complimentary coffee and tea refreshed daily, clock radio, DVD player, iron and ironing board, plush robes and blackout drapes.
Terrace Room
Terrace Rooms are 440 square feet with resort views on lower floors, featuring island-inspired artwork, dark wood floors and area rugs with authentic Hawaiian designs. Amenities include a 32-inch LCD flat-screen television, high-speed wireless internet access, in-room safe, mini-refrigerator, coffee maker with complimentary coffee packets, clock radio, DVD player, IPod docking station, iron and ironing board, plush terry robes, blackout drapes, and three telephones. The marble bathroom has a shower and separate bath, double vanities, make-up mirror, hair dryer and tropical scented Lather amenities. Choose from one king bed or two queen beds. All guestrooms offer a furnished lanai (balcony) and are non-smoking. Barrier-free accommodations are available upon request.

Amenities

  • Free internet
  • Outdoor pool
  • Non Smoking
General
Non Smoking
Concierge
Activities
Outdoor pool
Fitness center or spa
Fitness Center
Spa
Golf
Tennis
Dining
Bar/Lounge
Restaurant
24 hour room service
Room service
Services
Business center
In-Room Safe
Tour desk
Meeting/Banquet facilities
Barber/Beauty shop
Conference facilities
Doctor on call
Gift shop
Internet
Free internet
Parking
Parking
Accessibility
Handicapped rooms/facilities
Service dogs allowed
Handicapped parking
Brailled elevators

Dining

Kai Sushi
Kai Sushi fuses the island's freshest and finest grade sushi and sashimi with authentic ingredients, and sophisticated presentation. Immersed in an eclectic ambiance, guests can interact with award-winning Chef Tadashi Yoshino and savor his one-of-a-kind Japanese-inspired culinary delicacies while sipping the finest sake' wines. The restaurant's design is inspired by the story of the native Hawaiians' arrival across the sea, with hand-carved ceiling beams that recall the shapes of the outrigger canoes. The glowing back of the sushi bar and carved wood columns are inspired by traditional Hawaiian art forms in print. The warm tones of wood, woven grasses, honed plaster and gold-hued stone set a natural tableau for the bright colors of the fresh sushi delicacies. Kai Sushi is open for dinner Thursday through Monday and features more than 20 varieties of the most popular types of sushi and sashimi and innovative Japanese cuisine.
The Alaloa Lounge
Named "Best Lobby Lounge" on the island by the readers of Maui No Ka 'Oi, The Alaloa Lounge offers an extensive menu of specialty cocktails, domestic and imported beers, premium spirits and signature appetizers and desserts. The Alaloa Lounge offers a casual lunch and appetizer menu. With its breathtaking views of the Pacific Ocean, The Alaloa Lounge is the place to view the Maui sunset, enjoy an informal lunch or, from December to April, enjoy whale-watching. A spacious lanai offers outdoor seating or guests may choose to sit inside to enjoy the entertainment in the evenings.
Aina Gourmet Cafe
Guests can enjoy specialty breakfast and lunch items from a menu focused on homegrown products. The market is conveniently located within the hotel on the lobby level, and offers grab-and-go coffee, homemade pastries, cereals, salads, sandwiches, soups and more. Additionally, fresh juices and smoothies are blended to order using fresh, local ingredients. Aina Gourmet is open daily from 5:30am to 2:30pm.
The Pool Bar & Cafe
The Pool Bar & Caf offers tropical drinks, smoothies, appetizers, sandwiches and salads at the bar or served to the guest's chaise lounge. Twice daily, the pool servers present complimentary fresh Maui pineapple to guests. If you are lounging in the pool, don't worry about being left out; the servers will enter the water fully dressed to serve you. Lunch is served daily from 11am to 5pm with cocktails from 10am to 8pm. Casual light fare dinner is available Sunday and Monday nights only from 5pm to 8pm.
The Beach House Restaurant
Sip on tropical delights while enjoying the waves, surfers and sometimes, the whales. More than 40 fully-grown coconut palms form a natural canopy over this beachfront restaurant where guests delight in a selection of tropical cocktails and fresh, light fare for lunch.
The Terrace
The Terrace restaurant offers the ideal, tropical setting to start your day. Sip coffee and indulge in a myriad of breakfast choices from a bagel and fresh fruit to delectable macadamia nut pancakes while taking in sweeping resort and ocean views. Taste the local flavour each morning with a different, complimentary smoothie sample. Plantation-inspired design with green and gold and textured fabrics reinforce the connection with the landscape. Slow-moving fans and wood screens illustrate the relaxed pace of island life, a sense of place that is peaceful and verdant. Breakfast is served daily from 6:30am to 11am.
The Terrace Chef-Crafted
The Terrace Chef Crafted Hawaiian Cuisine the resort's newest dining experience featuring distinctive menus inspired by the freshest seasonal, organic and sustainable ingredients from Hawaii's local farms and Pacific coastlines which are showcased as brilliantly flavorful, chef-crafted delicacies. These culinary masterpieces are served alongside a world-class selection of fine wines and classic cocktails redefined with innovative mixology and local influence. The world-class cuisine and robust wine selection of The Terrace Chef Crafted is complemented by dramatic views of the Pacific Ocean, the Pailolo Channel and the lush flora of the resort. Open for dinner Tuesday through Saturday from 5:30pm to 9:30pm

Hotel Policies

Check-in:
1600
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (496)

Ratings and reviews for The Ritz-Carlton, Kapalua

Overall score

4.5 / 5
5.01.0
496 out of 496
Amenities:
4.6
Room cleanliness:
4.8
Hotel staff:
4.7
Room comfort:
4.7
Location:
4.3
Value:
4

90% would recommend to a friend.

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Review of The Ritz-Carlton, Kapalua

Reviewer score

3
5.01.0
Loving and Living Life
Knoxville, TN
Feb 11, 2014

Relaxing

Room furnishings need to be updated. The bed was worn out and you felt like you were going to roll out of the bed. That being said, the resort has a very relaxing atmosphere. Great walking trails, especially the Coastal Trail. In addition to the room rate you will be charged $30/day as a resort fee. We were informed of this before the trip. You will also be charged $18/ day to self park. If you don't want to drive to dinner and shopping, this resort is not for you. If you want to get away from it all, this is perfect!

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
3
Room comfort:
3
Location:
2
Value:
2
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Review of The Ritz-Carlton, Kapalua

Reviewer score

4
5.01.0
John NY
Armonk, New York
Feb 4, 2014

Not so good if you don't golf

Beautiful grounds, and probably wonderful for golfers. We found the beach was not user friendly at all. Very high surf when we were there so you really had to fight the surf to get in the water. No umbrellas and reclining chairs near beach. A limited number of chairs on bluff above beach together with a few fancy recliners with awning for which you have to pay extra. A different set of truly awful singers and musicians in main lobby off bar/restaurant every day. Except for excellent buffer breakfast, restaurants have poor menu. However, excellent restaurants nearby which you can reach by hotel shuttle. Avoid in Jan-Feb. Weather was very poor when we were there.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
4
Room comfort:
5
Location:
4
Value:
5
Dining tip: Short drive from hotel

Pineapple Grill restaurant is excellent.

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Review of The Ritz-Carlton, Kapalua

Reviewer score

3
5.01.0
drealj
San Jose, California
Jan 12, 2014

Birthday Letdown

First, the trip was for my birthday. We check-in and nothing; not even a polite Happy Birthday from the front desk. Then I'm told we would be charged $30/day for internet access. Seriously? 30 bucks? But, only one item online at a time. Meaning, my iPad could be using the wireless if my husband was online via his computer. Next, the TV remote doesn't even work. If this hotel is rated as a 5 star hotel, the TV remote should at least work. My last and biggest issue: every night the hotel staff would come pound on the door and ask if we wanted turn down service. This was too much! The hotel should have a request card or something for people to fill out. Not my favorite place to stay and I don't recommend this hotel to anyone looking for relaxation. I won't be staying here again.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
3
Room comfort:
3
Location:
4
Value:
2
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Review of The Ritz-Carlton, Kapalua

Reviewer score

5
5.01.0
B from NYC
Business
New York, New Ork
Dec 30, 2013

5-Star Stay

This is a top notch hotel in a fantastic secluded location! I would definitely recommend it.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: In Hotel

Hotel bar's got great food.

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Review of The Ritz-Carlton, Kapalua

Reviewer score

5
5.01.0
Ming Liu
Maui, Hawaii
Dec 27, 2013

Great as expected

Very clean. The bed was comfortable. Short walk from the pool area to the beach.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
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Review of The Ritz-Carlton, Kapalua

Reviewer score

5
5.01.0
MUKESH PARIKH
MAUI, HAWAI'I
Dec 12, 2013

BEST PLACE TO GO

STAIRS ARE DIRTY FROM POOL TO LOBBY WE NEVER THINK 5 STAR RESORT PL. GIVE OUR SUGGESTION TO THEM TO CLEAN & REPAIR MUKESH PARIKH

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
4
Dining tip: Short walk from hotel

OK VERY EXPENSIVE & NOT GRATE

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Review of The Ritz-Carlton, Kapalua

Reviewer score

4
5.01.0
jrtheman
Tacoma, WA
Dec 9, 2013

Almost Ritz-Carlton Level

Ritz-Carlton Kapalua had many of the things you'd expect of this property. Rooms were comfortable, but each(we had to move once) had a bit more sand from the beach than we'd have expected. Property is a bit spread out, meaning some walking was necessary. Quiet for this time of year, a plus to us. Valet/bell staff was excellent, easily the best of the hotel. Strange fishy smell, presumably from Kai Sushi, on the nights it was open - in our opinion you should never smell the fish in a sushi restaurant, especially out past the lobby. Nice property, but we will stay elsewhere when next on Maui.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
3
Hotel staff:
4
Room comfort:
3
Location:
3
Value:
3
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Review of The Ritz-Carlton, Kapalua

Reviewer score

5
5.01.0
Andrey TheMan
San Francisco, CA
Dec 5, 2013

A true dimond in a somewhat remote location

The place is located on several acres so you do not feel busy; that does mean, however, that most of the destinations require a car or shuttle, with little walk-to opportunities. The service is up to the name, all over. The beach is sandy, but windy - there are better ones close by. The shuttle is provided free. The club level access is worth the money! Overall, will definitely come back!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
4
Dining tip: Short walk from hotel

Skip the sushi on premises and walk to the sushi place across!

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Review of The Ritz-Carlton, Kapalua

Reviewer score

5
5.01.0
KristiG
Bells, TX
Dec 2, 2013

Perfect for honeymoon!

We just returned from the Ritz in Maui. We loved it! My husband had stayed at the Four seasons a couple of years before and said the Ritz was better! Since we went during an off peak, it was nice to have the extra attention by the hotel staff. The pool bartenders are so friendly and helpful! If you like sushi, go to Sansei, every night. I wish I could have it right now.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
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Review of The Ritz-Carlton, Kapalua

Reviewer score

5
5.01.0
Seniha
Washington DC
Dec 1, 2013

Ritz at Kapalua

We had a great time. Very friendly and nice staff. Food was excellent. We only wish it had more activities for kids.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
4
Dining tip: In Hotel

Both the Terrance Restaurant and the Sushi Restaurant was excellent. Sushi Restaurant is closed on Tuesdays and Wednesdays.

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