$299 Avg/night
Rate and special offer based on Check-in: Aug 26, 2014 Check-out: Aug 28, 2014

The Ritz-Carlton, Kapalua

5 stars
One Ritz-Carlton Drive, Kapalua, HI 96761
Hotel Overview
Reviewer score
4.5
out of 5
497 reviews
Great place to relax

The best getaway ever! Beach is secluded and private so it makes the whole experience more... See full review

  • MariaLK
  • Aug 10, 2014
Mother and daughter getaway

I was spending the weekend on a much needed getaway with my daughter. My daughter is autistic and... See full review

  • Single Mom Lori
  • Jul 28, 2014
Soft Hawaiian music drifts on the breeze, welcoming you to the tropical seclusion and lush beauty that make the Ritz-Carlton Kapalua a paradise. Relax by one of three languid, tri-level pools, indulge in a beachside massage, and savor fine island cuisine. Surrounded by swaying palms and sculpted gardens, this resort offers premium accommodations and outstanding guest services. Guests can don their swimwear and flip-flops before stepping straight out onto award-winning D.T. Fleming Beach using the hotel access point. After a dip in the sea, head back to your room to wash away the sand with soapy bubbles in your luxurious marble bathtub, then dress for dinner and head to Kai Sushi for raw seafood delights.
Key facts
  • 463 guestrooms
  • 5 suites
  • 9 floors
  • 3 pools
  • Restaurants and bars:  The Terrace Chef-Crafted, Kai Sushi, The Beach House, Alaloa Lounge, The Pool Bar & Cafe, The Terrace, Aina Gourmet
  • Gift shop
  • Conference and event spaces: 18 rooms
  • Ballroom and banquet facilities
  • 15-room spa
  • Currency exchange
  • 24-hour front desk
Neighborhood
Tranquil views of Fleming Beach stretch across the sheltered waters of Honokahua Bay, inviting you to enjoy this remarkable Maui property. The island's natural beauty is yours to explore with the Ritz-Carlton's exclusive access to Cousteau's Ambassadors of the Environment experience (charges apply). Practice photography under the ocean while you snorkel through brightly-colored coral reefs, or take a hiking tour deep into the Hawaiian rainforest. Two nearby golf courses offer world-class links with vistas set among historic pineapple plantations. Area dining selections range from farm-to-table barbeque, to exquisite sushi and exotic island fare. From on-site shopping excursions to horseback rides along the beach, design your days and nights around sunshine and starlight.
Hints and tips
The atmosphere at the Ritz-Carlton Kapalua is one of relaxation, but you'll need to make reservations for spa treatments, massage services and the golf courses.

Multilingual staff can help out with luggage storage and complimentary shuttle services, and the concierge gladly makes arrangements for limos and town cars (charges apply).

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

Hotel Map

21.0007 -156.654
Area served
Maui, Hawaii
Nearby airports
Kahului International Airport (OGG) Kapalua West Maui Airport (JHM - complimentary shuttle from Kapalua airport only)
Area description
The Ritz-Carlton, Kapalua is a AAA Five Diamond beachfront West Maui resort situated in the heart of Kapalua, less than 10 miles from downtown Lahaina and Ka'anapali Beach. Both cultural and environmental appreciation, combined with world-class service and exclusive facilities deliver a true escape.

The Ritz-Carlton, Kapalua Rooms

Ocean Front Suite
Experience breath-taking views of the Pacific Ocean and the island of Moloka'i from the one-bedroom, ocean front suites with 1,200 square feet of space including the furnished lanai that spans the entire width of the suite. All suites have an elegantly furnished, large living room with pull-out sofa bed, French doors connecting the Master Bedroom and two marble bathrooms. Island-inspired dcor includes dark wood floors, Hawaiian artwork, and contemporary furnishings with colors inspired by the natural beauty of the islands and fabrics that reflect the tropical locale. In-suite amenities offered are two 42-inch LCD flat-screen televisions, high-speed wireless internet access, in-room safe, mini-refrigerator, clock radio, DVD player, iron and ironing board, coffee maker with complimentary coffee packets, plush terry robes and black out drapes.
Residential Garden View Suite
Residential Suites are 900 square feet in size and feature partial kitchens, spacious living rooms with pull-out sofa beds, private lanais, marble bathrooms with separate showers and deep soaking tubs, 42 inch LCD flat-screen televisions, iPod docking stations, wireless internet access, in-room safe, clock radio, DVD player, iron and ironing board, plush terry robes, dark wood floors, Hawaiian inspired artwork and area rugs. Steeped in traditional Hawaiian culture, kitchens in each Residential Suite features a handsome gathering "Calabash" table, named after the traditional wooden bowls for storing poi, where families can come together and forge new traditions and memories. Partial kitchens include a microwave, refrigerator, freezer, and dishwasher. Kitchens are fully stocked with china, glassware, cutlery, cookware, utensils and appliances (toaster, blender, coffee maker).
Residential Ocean View Suite
Residential Suites are 900 square feet in size and feature partial kitchens, spacious living rooms with pull-out sofa beds, private lanais, marble bathrooms with separate showers and deep soaking tubs, 42 inch LCD flat-screen televisions, iPod docking stations, wireless internet access, in-room safe, clock radio, DVD player, iron and ironing board, plush terry robes, dark wood floors, Hawaiian inspired artwork and area rugs. Steeped in traditional Hawaiian culture, kitchens in each Residential Suite features a handsome gathering "Calabash" table, named after the traditional wooden bowls for storing poi, where families can come together and forge new traditions and memories. Partial kitchens include a microwave, refrigerator, freezer, and dishwasher. Kitchens are fully stocked with china, glassware, cutlery, cookware, utensils and appliances (toaster, blender, coffee maker).
Deluxe Room
Each guestroom is 440 square feet with island-inspired artwork, dark wood floors and area rugs with authentic Hawaiian designs. Enjoy furnished lanais with partial views of the Pacific Ocean from your Deluxe Ocean View Room or picturesque views of the resort, pools and gardens from your Deluxe Room. Amenities include a 32-inch LCD flat-screen television, high-speed wireless internet, in-room safe, mini-refrigerator, coffee maker with complimentary coffee packets, clock radio, DVD player, iPod docking station, iron and ironing board, plush terry robes, blackout drapes, and three telephones. The marble bathroom has a shower and separate bath, double vanities, make-up mirror, hair dryer and tropical scented Lather amenities. Choose from one king bed or two queen beds. All guestrooms are non-smoking and barrier-free accommodations are available upon request.
Deluxe Ocean View
Each guestroom is 440 square feet with island-inspired artwork, dark wood floors and area rugs with authentic Hawaiian designs. Enjoy furnished lanais with partial views of the Pacific Ocean from your Deluxe Ocean View Room or picturesque views of the resort, pools and gardens from your Deluxe Room. Amenities include a 32-inch LCD flat-screen television, high-speed wireless internet, in-room safe, mini-refrigerator, coffee maker with complimentary coffee packets, clock radio, DVD player, iPod docking station, iron and ironing board, plush terry robes, blackout drapes, and three telephones. The marble bathroom has a shower and separate bath, double vanities, make-up mirror, hair dryer and tropical scented Lather amenities. Choose from one king bed or two queen beds. All guestrooms are non-smoking and barrier-free accommodations are available upon request.
Ocean View Suite
One-bedroom, ocean view suites encompass 900 square feet including the furnished lanai that spans the entire width of the suite. All suites have an elegantly furnished, large living room with pull-out sofa bed, French doors connecting the Master Bedroom with king bed, and two marble bathrooms. Island-inspired dcor includes dark wood floors, Hawaiian artwork, and contemporary furnishings with colors inspired by the natural beauty of the islands and fabrics that reflect the tropical locale. In-suite amenities offered are two 42-inch LCD flat-screen televisions, high-speed wireless internet access, in-room safe, mini-refrigerator, clock radio, DVD player, iron and ironing board, coffee maker with complimentary coffee and tea refreshed daily, plush terry robes and black out drapes.
Club Room
The Club Level guestrooms are 440 sq.ft. and suites are 900 sq.ft.; with Hawaiian dcor, dark wood floors and contemporary furnishings. Club Level guests have private access to The Ritz-Carlton Club Level, an exclusive lounge with five complimentary food presentations daily, unlimited courtesy alcoholic and non-alcoholic beverages, the attention of a private Club Concierge, a selection of periodicals, games and computer stations with internet access. Each Club Level accommodation has a lanai and marble bathroom with shower, separate bath, double vanity, make-up mirror and hair dryer. Amenities include one king or two queen beds (suites offer king beds and sofa bed), goosedown featherbeds and pillows, 300 thread count Egyptian cotton linens, flat-screen LCD televisions, wireless internet access, complimentary in-room safe, mini-refrigerator, coffee maker with complimentary coffee and tea refreshed daily, clock radio, DVD player, iron and ironing board, plush robes and blackout drapes.
Terrace Room
Terrace Rooms are 440 square feet with resort views on lower floors, featuring island-inspired artwork, dark wood floors and area rugs with authentic Hawaiian designs. Amenities include a 32-inch LCD flat-screen television, high-speed wireless internet access, in-room safe, mini-refrigerator, coffee maker with complimentary coffee packets, clock radio, DVD player, IPod docking station, iron and ironing board, plush terry robes, blackout drapes, and three telephones. The marble bathroom has a shower and separate bath, double vanities, make-up mirror, hair dryer and tropical scented Lather amenities. Choose from one king bed or two queen beds. All guestrooms offer a furnished lanai (balcony) and are non-smoking. Barrier-free accommodations are available upon request.

Amenities

  • Free internet
  • Outdoor pool
  • Non Smoking
General
Non Smoking
Concierge
Activities
Outdoor pool
Fitness center or spa
Fitness Center
Spa
Golf
Tennis
Dining
Bar/Lounge
Restaurant
24 hour room service
Room service
Services
Business center
In-Room Safe
Tour desk
Meeting/Banquet facilities
Barber/Beauty shop
Conference facilities
Doctor on call
Gift shop
Internet
Free internet
Parking
Parking
Accessibility
Handicapped rooms/facilities
Service dogs allowed
Handicapped parking
Brailled elevators

Dining

Kai Sushi
Kai Sushi fuses the island's freshest and finest grade sushi and sashimi with authentic ingredients, and sophisticated presentation. Immersed in an eclectic ambiance, guests can interact with award-winning Chef Tadashi Yoshino and savor his one-of-a-kind Japanese-inspired culinary delicacies while sipping the finest sake' wines. The restaurant's design is inspired by the story of the native Hawaiians' arrival across the sea, with hand-carved ceiling beams that recall the shapes of the outrigger canoes. The glowing back of the sushi bar and carved wood columns are inspired by traditional Hawaiian art forms in print. The warm tones of wood, woven grasses, honed plaster and gold-hued stone set a natural tableau for the bright colors of the fresh sushi delicacies. Kai Sushi is open for dinner Thursday through Monday and features more than 20 varieties of the most popular types of sushi and sashimi and innovative Japanese cuisine.
The Alaloa Lounge
Named "Best Lobby Lounge" on the island by the readers of Maui No Ka 'Oi, The Alaloa Lounge offers an extensive menu of specialty cocktails, domestic and imported beers, premium spirits and signature appetizers and desserts. The Alaloa Lounge offers a casual lunch and appetizer menu. With its breathtaking views of the Pacific Ocean, The Alaloa Lounge is the place to view the Maui sunset, enjoy an informal lunch or, from December to April, enjoy whale-watching. A spacious lanai offers outdoor seating or guests may choose to sit inside to enjoy the entertainment in the evenings.
Aina Gourmet Cafe
Guests can enjoy specialty breakfast and lunch items from a menu focused on homegrown products. The market is conveniently located within the hotel on the lobby level, and offers grab-and-go coffee, homemade pastries, cereals, salads, sandwiches, soups and more. Additionally, fresh juices and smoothies are blended to order using fresh, local ingredients. Aina Gourmet is open daily from 5:30am to 2:30pm.
The Pool Bar & Cafe
The Pool Bar & Caf offers tropical drinks, smoothies, appetizers, sandwiches and salads at the bar or served to the guest's chaise lounge. Twice daily, the pool servers present complimentary fresh Maui pineapple to guests. If you are lounging in the pool, don't worry about being left out; the servers will enter the water fully dressed to serve you. Lunch is served daily from 11am to 5pm with cocktails from 10am to 8pm. Casual light fare dinner is available Sunday and Monday nights only from 5pm to 8pm.
The Beach House Restaurant
Sip on tropical delights while enjoying the waves, surfers and sometimes, the whales. More than 40 fully-grown coconut palms form a natural canopy over this beachfront restaurant where guests delight in a selection of tropical cocktails and fresh, light fare for lunch.
The Terrace
The Terrace restaurant offers the ideal, tropical setting to start your day. Sip coffee and indulge in a myriad of breakfast choices from a bagel and fresh fruit to delectable macadamia nut pancakes while taking in sweeping resort and ocean views. Taste the local flavour each morning with a different, complimentary smoothie sample. Plantation-inspired design with green and gold and textured fabrics reinforce the connection with the landscape. Slow-moving fans and wood screens illustrate the relaxed pace of island life, a sense of place that is peaceful and verdant. Breakfast is served daily from 6:30am to 11am.
The Terrace Chef-Crafted
The Terrace Chef Crafted Hawaiian Cuisine the resort's newest dining experience featuring distinctive menus inspired by the freshest seasonal, organic and sustainable ingredients from Hawaii's local farms and Pacific coastlines which are showcased as brilliantly flavorful, chef-crafted delicacies. These culinary masterpieces are served alongside a world-class selection of fine wines and classic cocktails redefined with innovative mixology and local influence. The world-class cuisine and robust wine selection of The Terrace Chef Crafted is complemented by dramatic views of the Pacific Ocean, the Pailolo Channel and the lush flora of the resort. Open for dinner Tuesday through Saturday from 5:30pm to 9:30pm

Hotel Policies

Check-in:
1600
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (497)

Ratings and reviews for The Ritz-Carlton, Kapalua

Overall score

4.5 / 5
5.01.0
497 out of 497
Amenities:
4.6
Room cleanliness:
4.8
Hotel staff:
4.7
Room comfort:
4.7
Location:
4.3
Value:
4

90% would recommend to a friend.

Sort by:
Review of The Ritz-Carlton, Kapalua

Reviewer score

5
5.01.0
Sarah the Newly Wed
Kansas City, KS
Mar 29, 2010

Complete and total paradise

This hotel is off the beaten path, which is wonderful for a honeymoon. The staff was amazing. They had a charger for my camera battery when I noticed I left mine alone. And they even gave us towels to go swimming across the island. They thought of everything. It is truly luxurious and wonderful.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Dining tip: Short walk from hotel

Eat breakfast at the Honolua Store next to the hotel and if you love sushi, you have to go to Sansei.

Review of The Ritz-Carlton, Kapalua

Reviewer score

4
5.01.0
Anonymous
New York, NY
Mar 27, 2010

Ritz-Carlton Kapalua

Overall very good. Good service. Beautiful location.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
5
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
3
Dining tip: Short walk from hotel

Dinner at Sansei

Review of The Ritz-Carlton, Kapalua

Reviewer score

4
5.01.0
Anonymous
Colorado
Mar 27, 2010

Nice getaway

Nice rooms and amenities in room and evening maid staff did ask if we needed anything. Clean rooms. Hotel is non-smoking, but daily smelled cigarette smoke coming from another room while on the balcony. Nice beach location but windy. As a result, area is cooler than other parts of Maui. One night, sat in outside upstairs lounge area for over twenty minutes without being asked about ordering. We had menus but waitress walked by several times and ignored us. We went indoors to the lounge area and another staff person immediately took our drink and food order. Spa area was nice. I was on hold trying to get an appointment for over thirty-minutes. Finally, I went downstairs to make the appointment in person. Resturant - Every morning a different type of smoothie was available to try.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
3
Sightseeing tip: Short drive from hotel

Great getaway in a lovely location.

Review of The Ritz-Carlton, Kapalua

Reviewer score

5
5.01.0
Anonymous
MN
Mar 26, 2010

Paradise

A great 5 star resort that lives upto it's name and expectations. They upgraded our room without even asking! Rooms are elegant and comfortable. There isnt much choice with food or shopping; you can go to Front road in Lahaina for that, it's a 10 min drive. Overall, a great experience.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
4
Review of The Ritz-Carlton, Kapalua

Reviewer score

4
5.01.0
Anonymous
Central Florida
Mar 25, 2010

Break from Florida

Room service a bit pricey. Very comfortable beds. No vending machines, but frig in room allowed us to bring in refreshments and snacks for later. Beautiful location, great nature walks.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
4
Value:
3
Review of The Ritz-Carlton, Kapalua

Reviewer score

4
5.01.0
Anonymous
Dallas, TX
Mar 22, 2010

A Beautiful location

Room was small for a family of four. Double beds, don't cut it.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
4
Hotel staff:
5
Room comfort:
3
Location:
4
Value:
4
Dining tip: Short walk from hotel

The market on site the gounds was perfect for breakfast and lunch.

Review of The Ritz-Carlton, Kapalua

Reviewer score

4
5.01.0
Anonymous
Yorba Linda, CA
Mar 22, 2010

Quality, but maybe overrated

The Kapalua Resort area in Maui is a beautiful place. Much different than the Kaanapali and Wailea areas in that it is quiet and lush. More of a "resort" feel. However, for the price, you would expect the service to be over the top. My wife and I enjoy fine dining. Two of the restaurants on the resort (The Banyon Tree and Kai Sushi) are what you would expect to find at the Ritz. The other restaurants have room for improvement (I would have expected better service at Denny's and for the money it is unacceptable). It is a golfer's paradise with the Plantation Course being the nicer of the two (the Bay Course being the other). All in all,we had a wonderful time but probably won't be back anytime soon as I believe you can get all of the same amenities and equal if not better service at other resorts and save. I have read many of these reviews in the past and want to make it clear that we were not looking for a vacation on a budget. It is just that when you are willing to pay for a Ritz Carlton vacation, you are also expecting an experience that is beyond what you would find at other less expensive resorts. That was not our experience at The Ritz Carlton, Kapalua.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
3
Dining tip: In Hotel

The Banyon Tree Restaurant (on the resort) provides for a wonderful dining exsperience. The Gazebo Restaurant in Napili (less than 5 minute drive) is a breakfast gem.

Review of The Ritz-Carlton, Kapalua

Reviewer score

4
5.01.0
Anniversary for young couple
Phoenix, AZ
Mar 21, 2010

Tropical Oasis!

We celebrated our 10th Anniversary and we had a wonderful time. Staying at the Ritz Carlton in Kapalua felt like we were on our own part of the island and away from the mainland...which we liked. However, when we were ready for beach time and wanted more action we were in Ka'anapali area which was sunnier but we didn't mind the 10 minutes to get there. We enjoyed ziplining through Maui Adventures, our first time ever scuba through the Hula Girl, my husband loved golfing Plantation Course, the spa at the Ritz was ok...the services were alright but not over the top, beach time was awesome. We also traveled to Haleakala Crater and hiked...that is about 2 1/2 hours away from the hotel. We were never disappointed with where we ate...Sansei, Hula Grill, Leilani's Grill, Momma's Fish House, and we loved having our breakfasts at the Honolua general Store which serve hot breakfasts at a discounted price you would pay at the resort and is in walking distance! We also loved the Feast Le Le Luau - it was small and intimate - no fire dancers but we knew that going in. Overall, we loved everything about our stay but we were out and about and knew we were going to be and didn't mind traveling around seeing new stuff. However, if you are looking at just staying on beach then I would stay on Ka'anapali Beach.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
3
Dining tip: Short walk from hotel

Honolua General Store in Kapulua - made to order breakfasts and lunches (avg price $6.50).

Review of The Ritz-Carlton, Kapalua

Reviewer score

5
5.01.0
Momma Page
Cedar Park, TX
Mar 21, 2010

All that we paid for and more!

The experience was quite wonderful. The staff was very attentive and personalized whenever possible. The rooms were cleaned twice a day with extra towels always added. The pools were awesome. The kids program was really terrific. We were frustrated with being charged for so many little things like covered chaise lounges to name one.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
4
Dining tip: Short drive from hotel

Breakfast at the Gazebo on Napaili Bay.

Review of The Ritz-Carlton, Kapalua

Reviewer score

4
5.01.0
Anonymous
Oklahoma City, OK
Mar 19, 2010

Unbeatable quality for the price

The resort is first class and conveniently located to an area conference. However, the location is also where most of the wind is which made the water very rough.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
3
Value:
5
Money-saving tip: Short drive from hotel

Buy groceries for suite at Safeway in Lahaina

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