$639 Avg/night
Rate and special offer based on Check-in: Jan 11, 2015 Check-out: Jan 12, 2015

The Ritz-Carlton, Kapalua

5 stars
One Ritz-Carlton Drive, Kapalua, HI 96761
Hotel Overview
Reviewer score
4.5
out of 5
506 reviews
Perfection

If only everyone could be as warm & welcoming as the staff the world would be a better place. Room... See full review

  • Gizmo's Dad
  • Nov 23, 2014
True 5 Star Experience

When the pool staff swims up to you with a tray of pineapple to sample you know you are having a... See full review

  • imdutch
  • Nov 14, 2014
Soft Hawaiian music drifts on the breeze, welcoming you to the tropical seclusion and lush beauty that make the Ritz-Carlton Kapalua a paradise. Relax by one of three languid, tri-level pools, indulge in a beachside massage, and savor fine island cuisine. Surrounded by swaying palms and sculpted gardens, this resort offers premium accommodations and outstanding guest services. Guests can don their swimwear and flip-flops before stepping straight out onto award-winning D.T. Fleming Beach using the hotel access point. After a dip in the sea, head back to your room to wash away the sand with soapy bubbles in your luxurious marble bathtub, then dress for dinner and head to Kai Sushi for raw seafood delights.
Key facts
  • 463 guestrooms
  • 5 suites
  • 9 floors
  • 3 pools
  • Restaurants and bars:  The Terrace Chef-Crafted, Kai Sushi, The Beach House, Alaloa Lounge, The Pool Bar & Cafe, The Terrace, Aina Gourmet
  • Gift shop
  • Conference and event spaces: 18 rooms
  • Ballroom and banquet facilities
  • 15-room spa
  • Currency exchange
  • 24-hour front desk
Neighborhood
Tranquil views of Fleming Beach stretch across the sheltered waters of Honokahua Bay, inviting you to enjoy this remarkable Maui property. The island's natural beauty is yours to explore with the Ritz-Carlton's exclusive access to Cousteau's Ambassadors of the Environment experience (charges apply). Practice photography under the ocean while you snorkel through brightly-colored coral reefs, or take a hiking tour deep into the Hawaiian rainforest. Two nearby golf courses offer world-class links with vistas set among historic pineapple plantations. Area dining selections range from farm-to-table barbeque, to exquisite sushi and exotic island fare. From on-site shopping excursions to horseback rides along the beach, design your days and nights around sunshine and starlight.
Hints and tips
The atmosphere at the Ritz-Carlton Kapalua is one of relaxation, but you'll need to make reservations for spa treatments, massage services and the golf courses.

Multilingual staff can help out with luggage storage and complimentary shuttle services, and the concierge gladly makes arrangements for limos and town cars (charges apply).

This is not a comprehensive list of fees. Any amounts listed above may not include taxes and are subject to change.

The Ritz-Carlton, Kapalua Rooms

Ocean Front Suite
Experience breath-taking views of the Pacific Ocean and the island of Moloka'i from the one-bedroom, ocean front suites with 1,200 square feet of space including the furnished lanai that spans the entire width of the suite. All suites have an elegantly furnished, large living room with pull-out sofa bed, French doors connecting the Master Bedroom and two marble bathrooms. Island-inspired dcor includes dark wood floors, Hawaiian artwork, and contemporary furnishings with colors inspired by the natural beauty of the islands and fabrics that reflect the tropical locale. In-suite amenities offered are two 42-inch LCD flat-screen televisions, high-speed wireless internet access, in-room safe, mini-refrigerator, clock radio, DVD player, iron and ironing board, coffee maker with complimentary coffee packets, plush terry robes and black out drapes.
Residential Garden View Suite
Residential Suites are 900 square feet in size and feature partial kitchens, spacious living rooms with pull-out sofa beds, private lanais, marble bathrooms with separate showers and deep soaking tubs, 42 inch LCD flat-screen televisions, iPod docking stations, wireless internet access, in-room safe, clock radio, DVD player, iron and ironing board, plush terry robes, dark wood floors, Hawaiian inspired artwork and area rugs. Steeped in traditional Hawaiian culture, kitchens in each Residential Suite features a handsome gathering "Calabash" table, named after the traditional wooden bowls for storing poi, where families can come together and forge new traditions and memories. Partial kitchens include a microwave, refrigerator, freezer, and dishwasher. Kitchens are fully stocked with china, glassware, cutlery, cookware, utensils and appliances (toaster, blender, coffee maker).
Residential Ocean View Suite
Residential Suites are 900 square feet in size and feature partial kitchens, spacious living rooms with pull-out sofa beds, private lanais, marble bathrooms with separate showers and deep soaking tubs, 42 inch LCD flat-screen televisions, iPod docking stations, wireless internet access, in-room safe, clock radio, DVD player, iron and ironing board, plush terry robes, dark wood floors, Hawaiian inspired artwork and area rugs. Steeped in traditional Hawaiian culture, kitchens in each Residential Suite features a handsome gathering "Calabash" table, named after the traditional wooden bowls for storing poi, where families can come together and forge new traditions and memories. Partial kitchens include a microwave, refrigerator, freezer, and dishwasher. Kitchens are fully stocked with china, glassware, cutlery, cookware, utensils and appliances (toaster, blender, coffee maker).
Deluxe Room
Each guestroom is 440 square feet with island-inspired artwork, dark wood floors and area rugs with authentic Hawaiian designs. Enjoy furnished lanais with partial views of the Pacific Ocean from your Deluxe Ocean View Room or picturesque views of the resort, pools and gardens from your Deluxe Room. Amenities include a 32-inch LCD flat-screen television, high-speed wireless internet, in-room safe, mini-refrigerator, coffee maker with complimentary coffee packets, clock radio, DVD player, iPod docking station, iron and ironing board, plush terry robes, blackout drapes, and three telephones. The marble bathroom has a shower and separate bath, double vanities, make-up mirror, hair dryer and tropical scented Lather amenities. Choose from one king bed or two queen beds. All guestrooms are non-smoking and barrier-free accommodations are available upon request.
Deluxe Ocean View
Each guestroom is 440 square feet with island-inspired artwork, dark wood floors and area rugs with authentic Hawaiian designs. Enjoy furnished lanais with partial views of the Pacific Ocean from your Deluxe Ocean View Room or picturesque views of the resort, pools and gardens from your Deluxe Room. Amenities include a 32-inch LCD flat-screen television, high-speed wireless internet, in-room safe, mini-refrigerator, coffee maker with complimentary coffee packets, clock radio, DVD player, iPod docking station, iron and ironing board, plush terry robes, blackout drapes, and three telephones. The marble bathroom has a shower and separate bath, double vanities, make-up mirror, hair dryer and tropical scented Lather amenities. Choose from one king bed or two queen beds. All guestrooms are non-smoking and barrier-free accommodations are available upon request.
Ocean View Suite
One-bedroom, ocean view suites encompass 900 square feet including the furnished lanai that spans the entire width of the suite. All suites have an elegantly furnished, large living room with pull-out sofa bed, French doors connecting the Master Bedroom with king bed, and two marble bathrooms. Island-inspired dcor includes dark wood floors, Hawaiian artwork, and contemporary furnishings with colors inspired by the natural beauty of the islands and fabrics that reflect the tropical locale. In-suite amenities offered are two 42-inch LCD flat-screen televisions, high-speed wireless internet access, in-room safe, mini-refrigerator, clock radio, DVD player, iron and ironing board, coffee maker with complimentary coffee and tea refreshed daily, plush terry robes and black out drapes.
Club Room
The Club Level guestrooms are 440 sq.ft. and suites are 900 sq.ft.; with Hawaiian dcor, dark wood floors and contemporary furnishings. Club Level guests have private access to The Ritz-Carlton Club Level, an exclusive lounge with five complimentary food presentations daily, unlimited courtesy alcoholic and non-alcoholic beverages, the attention of a private Club Concierge, a selection of periodicals, games and computer stations with internet access. Each Club Level accommodation has a lanai and marble bathroom with shower, separate bath, double vanity, make-up mirror and hair dryer. Amenities include one king or two queen beds (suites offer king beds and sofa bed), goosedown featherbeds and pillows, 300 thread count Egyptian cotton linens, flat-screen LCD televisions, wireless internet access, complimentary in-room safe, mini-refrigerator, coffee maker with complimentary coffee and tea refreshed daily, clock radio, DVD player, iron and ironing board, plush robes and blackout drapes.
Terrace Room
Terrace Rooms are 440 square feet with resort views on lower floors, featuring island-inspired artwork, dark wood floors and area rugs with authentic Hawaiian designs. Amenities include a 32-inch LCD flat-screen television, high-speed wireless internet access, in-room safe, mini-refrigerator, coffee maker with complimentary coffee packets, clock radio, DVD player, IPod docking station, iron and ironing board, plush terry robes, blackout drapes, and three telephones. The marble bathroom has a shower and separate bath, double vanities, make-up mirror, hair dryer and tropical scented Lather amenities. Choose from one king bed or two queen beds. All guestrooms offer a furnished lanai (balcony) and are non-smoking. Barrier-free accommodations are available upon request.

Amenities

  • Free internet
  • Outdoor pool
  • Non Smoking
General
Non Smoking
Concierge
Activities
Outdoor pool
Fitness center or spa
Fitness Center
Spa
Golf
Tennis
Dining
Bar/Lounge
Restaurant
24 hour room service
Room service
Services
Business center
In-Room Safe
Tour desk
Meeting/Banquet facilities
Barber/Beauty shop
Conference facilities
Doctor on call
Gift shop
Internet
Free internet
Parking
Parking
Accessibility
Handicapped rooms/facilities
Service dogs allowed
Handicapped parking
Brailled elevators

Dining

Kai Sushi
Kai Sushi fuses the island's freshest and finest grade sushi and sashimi with authentic ingredients, and sophisticated presentation. Immersed in an eclectic ambiance, guests can interact with award-winning Chef Tadashi Yoshino and savor his one-of-a-kind Japanese-inspired culinary delicacies while sipping the finest sake' wines. The restaurant's design is inspired by the story of the native Hawaiians' arrival across the sea, with hand-carved ceiling beams that recall the shapes of the outrigger canoes. The glowing back of the sushi bar and carved wood columns are inspired by traditional Hawaiian art forms in print. The warm tones of wood, woven grasses, honed plaster and gold-hued stone set a natural tableau for the bright colors of the fresh sushi delicacies. Kai Sushi is open for dinner Thursday through Monday and features more than 20 varieties of the most popular types of sushi and sashimi and innovative Japanese cuisine.
The Alaloa Lounge
Named "Best Lobby Lounge" on the island by the readers of Maui No Ka 'Oi, The Alaloa Lounge offers an extensive menu of specialty cocktails, domestic and imported beers, premium spirits and signature appetizers and desserts. The Alaloa Lounge offers a casual lunch and appetizer menu. With its breathtaking views of the Pacific Ocean, The Alaloa Lounge is the place to view the Maui sunset, enjoy an informal lunch or, from December to April, enjoy whale-watching. A spacious lanai offers outdoor seating or guests may choose to sit inside to enjoy the entertainment in the evenings.
Aina Gourmet Cafe
Guests can enjoy specialty breakfast and lunch items from a menu focused on homegrown products. The market is conveniently located within the hotel on the lobby level, and offers grab-and-go coffee, homemade pastries, cereals, salads, sandwiches, soups and more. Additionally, fresh juices and smoothies are blended to order using fresh, local ingredients. Aina Gourmet is open daily from 5:30am to 2:30pm.
The Pool Bar & Cafe
The Pool Bar & Caf offers tropical drinks, smoothies, appetizers, sandwiches and salads at the bar or served to the guest's chaise lounge. Twice daily, the pool servers present complimentary fresh Maui pineapple to guests. If you are lounging in the pool, don't worry about being left out; the servers will enter the water fully dressed to serve you. Lunch is served daily from 11am to 5pm with cocktails from 10am to 8pm. Casual light fare dinner is available Sunday and Monday nights only from 5pm to 8pm.
The Beach House Restaurant
Sip on tropical delights while enjoying the waves, surfers and sometimes, the whales. More than 40 fully-grown coconut palms form a natural canopy over this beachfront restaurant where guests delight in a selection of tropical cocktails and fresh, light fare for lunch.
The Terrace
The Terrace restaurant offers the ideal, tropical setting to start your day. Sip coffee and indulge in a myriad of breakfast choices from a bagel and fresh fruit to delectable macadamia nut pancakes while taking in sweeping resort and ocean views. Taste the local flavour each morning with a different, complimentary smoothie sample. Plantation-inspired design with green and gold and textured fabrics reinforce the connection with the landscape. Slow-moving fans and wood screens illustrate the relaxed pace of island life, a sense of place that is peaceful and verdant. Breakfast is served daily from 6:30am to 11am.
The Banyan Tree
Embark on a culinary journey while taking in spectacular sunset views from this open air, ocean view restaurant and lounge. The Banyan Tree features farm-to-fork concepts highlighting locally sourced ingredients, including those from the hotels abundant organic garden. Hawaii's freshest fish, meat and produce are prepared with simplicity for the perfect flavor balance. Innovative garden-to-glass cocktails are infused with fruits and herbs and served alongside Hawaiian-inspired share plates to create a culinary adventure that is as inspiring as it is memorable.

Hotel Policies

Check-in:
1600
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (506)

Ratings and reviews for The Ritz-Carlton, Kapalua

Overall score

4.5 / 5
5.01.0
506 out of 506
Amenities:
4.6
Room cleanliness:
4.8
Hotel staff:
4.6
Room comfort:
4.7
Location:
4.3
Value:
4

90% would recommend to a friend.

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Review of The Ritz-Carlton, Kapalua

Reviewer score

5
5.01.0
Lanaeli
Business
Vancouver
Dec 30, 2012

fantastic grounds and service

The location is beautiful and the service is wonderful Kapalua beach is beautiful and well known for snorkeling. The winds can be high and so on these days you can't really sit on the beach but the pool is great. We loved the ABC store in Kapalua village for supplies and the great plate lunch.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
Trip purpose:

Business

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Review of The Ritz-Carlton, Kapalua

Reviewer score

4
5.01.0
seattletravel
Business
Seattle, WA
Dec 26, 2012

Maui Trip 2012

We really enjoyed our stay at the Ritz-Carlton. The service could've been a little better. One night we called for a water bottle and no one came to drop it off. Had to call again the next day. Valet parking should be complimentary. Also, food was not very good and expensive. Rest of it was good.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
3
Value:
4
Trip purpose:

Business

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Review of The Ritz-Carlton, Kapalua

Reviewer score

4
5.01.0
IloveMauiHAwaii
Business
Michigan
Dec 23, 2012

Beautiful Ground, more secluded

This is a great hotel and an awesome value. The ground are really nice and this is more of a romantic location (the beach is not as crowded, less children) compared to the hotels are Wailea. However, it is a lot windier and there is more rainfall on this side of the island. The beach was too windy to lay out on the days I was here. We ended up driving to Wailea beaches on several occasions because there is better weather there. However, those beaches are a lot more crowded. Way more kids running around. I stayed here in December which is a windier season across the whole island. The value of this hotel cant be beat to the Wailea ones and you are still staying in luxury.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
5
Trip purpose:

Business

Dining tip: Short drive from hotel

Merrimans is an amazing restaurant! Upscale, amazing food, beautiful sunset. Three minute drive from hotel. The Ritz will shuttle you there as well. The Gazaebo Grill was a good local place for breakfast food. There is always a wait in the morning but the macadamia nut pancakes were really good. It is about three minutes from the Ritz as well.

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Review of The Ritz-Carlton, Kapalua

Reviewer score

2
5.01.0
Rat Doc
Business
Flagstaff, AZ, USA
Dec 21, 2012

Disappointing stay on Maui

Nice setting and beautiful views. But not from our "garden" room that was the cart path for the staff to zoom up and down at all hours of the day and night. Not sure why were given this deluxe room when we never saw other guests on our trek to and from the lobby. Our check in person was "Joy" which she was not. Her attitude was not helpful, snotty is a good and graphic word. I also checked out with her and it became evident that because we had booked a package deal we were not up to snuff compared to other guests. The house staff were very good and helpful. But could not make the room up with all amenities, had to chase down the cart a couple of times to get towels and other items. Unfortunate because the setting is really beautiful. The best feature of our stay were Loco and Moco, pot belly pigs that loved having their tummies rubbed and seemed truly appreciative of our presence.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
1
Room comfort:
3
Location:
4
Value:
2
Trip purpose:

Business

Dining tip: Short drive from hotel

We had a scrumptious dinner at Kimo's at sunset. Had local Maui cowie beef, wow, best prime rib I have ever had. Great service, attentive but not annoying.

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Review of The Ritz-Carlton, Kapalua

Reviewer score

5
5.01.0
Business Engineer
Business
Pittsburgh, PA
Dec 20, 2012

great hotel with amazing service

We had a great stay as a family in this nice hotel with amazing service. All went great. As only warning, watch out the date you reserve a room since it was very windy and cloudy in this part of the island at this time of the year. This was the only drawback, but with our car, we could drive other sunny areas when we needed.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
3
Value:
5
Trip purpose:

Business

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Review of The Ritz-Carlton, Kapalua

Reviewer score

4
5.01.0
Destination Wedding Goer
Business
Idaho
Dec 4, 2012

Beautiful Resort, to many hidden fees

The staff was fantastic, the view doesn't get any better. The ammenities are super. But the locations was a long ways from anything we did. They charged a $25.00 fee a day on top of paying top rate for a hotel which I feel was rediculous and then also charge you to park. Depends on how much money you have if $40.00 a day minimum on top of the hotel rate doesn't bother you will love it! I wouldn't stay there again.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
3
Value:
3
Trip purpose:

Business

Entertainment tip: Short drive from hotel

Do a Luau

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Review of The Ritz-Carlton, Kapalua

Reviewer score

5
5.01.0
Sufdizzle
Business
San Francisco, CA
Dec 3, 2012

Amazing getaway

I really dont understand why anyone would have any issues with this place. It is top notch. Staff was great. Rooms were big. Location is perfect. I was here 5 days with my family and wished we stayed a day longer.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Money-saving tip: In Hotel

Bring your own food from costco. Do not order room service as its expensive.

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Review of The Ritz-Carlton, Kapalua

Reviewer score

5
5.01.0
Vancouver Canuck
Business
Vancouver, BC
Nov 26, 2012

Amazing trip

From the moment we arrived to the time we left the staff was amazing. From the valet staff, welcome person, registration desk and cleaning staff my wife and I could not have been happier and more impressed. Thank you for a wonderful time we will return to this hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: In Hotel

the bar in the hotel itself has amazing food it is a little expensive but it is worth it.

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Review of The Ritz-Carlton, Kapalua

Reviewer score

4
5.01.0
motb
Business
San Diego, CA
Nov 18, 2012

Pretty Awesome

Our stay here was great! The room was comfy, the staff was super friendly and the location/hotel grounds are beautiful. I'm obsessed with the conditioner and moisturizer that they provided. It's from their spa that is on site. Amazing. Also really liked the coffee they provided. Another perk was that the internet was super fast. I was able to download a whole season of a TV show for my flight home with no problems. Also liked that there was an adults only pool. There were only a few minor things like we were never given the option of one king or two double beds and ended up with the 2 beds which was fine since we got to check in right when we got to the hotel. The other thing is that since it was the off season, there wasn't anywhere to eat dinner at the hotel. The Banyan Tree restaurant was under construction, Kai was only open on certain days and the Terrace only does breakfast. Other than those minor things, it was great.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

Dining tip: Short drive from hotel

If you're staying at the Ritz but not looking to spend Ritz like prices on food, drive to Lahaina. Lots of more casual/affordable options there especially if you like burgers. However, if you are looking for a more upscale dining experience, check out Pineapple Grill. It's not at the Ritz, but it's in Kapalua on the other side of the golf course. Delicious!

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Review of The Ritz-Carlton, Kapalua

Reviewer score

5
5.01.0
GLJSN
Business
Ohio
Nov 10, 2012

Awesome

Great staff, rooms, food! Not near any of the sites to visit, but still worth it!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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