$299 Avg/night
Rate and special offer based on Check-in: Sep 7, 2014 Check-out: Sep 8, 2014

The Ritz-Carlton, Kapalua

5 stars
One Ritz-Carlton Drive, Kapalua, HI 96761
Hotel Overview
Reviewer score
4.5
out of 5
495 reviews
Great place to relax

The best getaway ever! Beach is secluded and private so it makes the whole experience more... See full review

  • MariaLK
  • Aug 10, 2014
Mother and daughter getaway

I was spending the weekend on a much needed getaway with my daughter. My daughter is autistic and... See full review

  • Single Mom Lori
  • Jul 28, 2014
The Ritz-Carlton, Kapalua is a AAA Five Diamond beachfront West Maui resort situated in the heart of Kapalua, less than 10 miles from downtown Lahaina and Ka'anapali Beach. Both cultural and environmental appreciation, combined with world-class service and exclusive facilities deliver a true escape. From island-inspired guestrooms and suites to 36 holes of golf, three-tiered pools with luxurious cabanas, lavish spa and tropical dining at one the resort's onsite restaurants and bars, this resort provides an unforgettable retreat. Steps away from the white sand of D.T. Fleming Beach and captivating natural surroundings, the resort allows guests to explore a unique Maui destination. The Jean-Michel Cousteau's Ambassadors of the Environment program for adults and children features an environmental and cultural education center with excursions led by expert naturalists. A free shuttle transports guests to championship golf courses, secluded beaches, Kapalua Airport, Kapalua restaurants and tennis.

Hotel Map

21.0007 -156.654
Area served
Maui, Hawaii
Nearby airports
Kahului International Airport (OGG) Kapalua West Maui Airport (JHM - complimentary shuttle from Kapalua airport only)
Area description
The Ritz-Carlton, Kapalua is a AAA Five Diamond beachfront West Maui resort situated in the heart of Kapalua, less than 10 miles from downtown Lahaina and Ka'anapali Beach. Both cultural and environmental appreciation, combined with world-class service and exclusive facilities deliver a true escape.

The Ritz-Carlton, Kapalua Rooms

Ocean Front Suite
Experience breath-taking views of the Pacific Ocean and the island of Moloka'i from the one-bedroom, ocean front suites with 1,200 square feet of space including the furnished lanai that spans the entire width of the suite. All suites have an elegantly furnished, large living room with pull-out sofa bed, French doors connecting the Master Bedroom and two marble bathrooms. Island-inspired dcor includes dark wood floors, Hawaiian artwork, and contemporary furnishings with colors inspired by the natural beauty of the islands and fabrics that reflect the tropical locale. In-suite amenities offered are two 42-inch LCD flat-screen televisions, high-speed wireless internet access, in-room safe, mini-refrigerator, clock radio, DVD player, iron and ironing board, coffee maker with complimentary coffee packets, plush terry robes and black out drapes.
Residential Garden View Suite
Residential Suites are 900 square feet in size and feature partial kitchens, spacious living rooms with pull-out sofa beds, private lanais, marble bathrooms with separate showers and deep soaking tubs, 42 inch LCD flat-screen televisions, iPod docking stations, wireless internet access, in-room safe, clock radio, DVD player, iron and ironing board, plush terry robes, dark wood floors, Hawaiian inspired artwork and area rugs. Steeped in traditional Hawaiian culture, kitchens in each Residential Suite features a handsome gathering "Calabash" table, named after the traditional wooden bowls for storing poi, where families can come together and forge new traditions and memories. Partial kitchens include a microwave, refrigerator, freezer, and dishwasher. Kitchens are fully stocked with china, glassware, cutlery, cookware, utensils and appliances (toaster, blender, coffee maker).
Residential Ocean View Suite
Residential Suites are 900 square feet in size and feature partial kitchens, spacious living rooms with pull-out sofa beds, private lanais, marble bathrooms with separate showers and deep soaking tubs, 42 inch LCD flat-screen televisions, iPod docking stations, wireless internet access, in-room safe, clock radio, DVD player, iron and ironing board, plush terry robes, dark wood floors, Hawaiian inspired artwork and area rugs. Steeped in traditional Hawaiian culture, kitchens in each Residential Suite features a handsome gathering "Calabash" table, named after the traditional wooden bowls for storing poi, where families can come together and forge new traditions and memories. Partial kitchens include a microwave, refrigerator, freezer, and dishwasher. Kitchens are fully stocked with china, glassware, cutlery, cookware, utensils and appliances (toaster, blender, coffee maker).
Deluxe Room
Each guestroom is 440 square feet with island-inspired artwork, dark wood floors and area rugs with authentic Hawaiian designs. Enjoy furnished lanais with partial views of the Pacific Ocean from your Deluxe Ocean View Room or picturesque views of the resort, pools and gardens from your Deluxe Room. Amenities include a 32-inch LCD flat-screen television, high-speed wireless internet, in-room safe, mini-refrigerator, coffee maker with complimentary coffee packets, clock radio, DVD player, iPod docking station, iron and ironing board, plush terry robes, blackout drapes, and three telephones. The marble bathroom has a shower and separate bath, double vanities, make-up mirror, hair dryer and tropical scented Lather amenities. Choose from one king bed or two queen beds. All guestrooms are non-smoking and barrier-free accommodations are available upon request.
Deluxe Ocean View
Each guestroom is 440 square feet with island-inspired artwork, dark wood floors and area rugs with authentic Hawaiian designs. Enjoy furnished lanais with partial views of the Pacific Ocean from your Deluxe Ocean View Room or picturesque views of the resort, pools and gardens from your Deluxe Room. Amenities include a 32-inch LCD flat-screen television, high-speed wireless internet, in-room safe, mini-refrigerator, coffee maker with complimentary coffee packets, clock radio, DVD player, iPod docking station, iron and ironing board, plush terry robes, blackout drapes, and three telephones. The marble bathroom has a shower and separate bath, double vanities, make-up mirror, hair dryer and tropical scented Lather amenities. Choose from one king bed or two queen beds. All guestrooms are non-smoking and barrier-free accommodations are available upon request.
Ocean View Suite
One-bedroom, ocean view suites encompass 900 square feet including the furnished lanai that spans the entire width of the suite. All suites have an elegantly furnished, large living room with pull-out sofa bed, French doors connecting the Master Bedroom with king bed, and two marble bathrooms. Island-inspired dcor includes dark wood floors, Hawaiian artwork, and contemporary furnishings with colors inspired by the natural beauty of the islands and fabrics that reflect the tropical locale. In-suite amenities offered are two 42-inch LCD flat-screen televisions, high-speed wireless internet access, in-room safe, mini-refrigerator, clock radio, DVD player, iron and ironing board, coffee maker with complimentary coffee and tea refreshed daily, plush terry robes and black out drapes.
Club Room
The Club Level guestrooms are 440 sq.ft. and suites are 900 sq.ft.; with Hawaiian dcor, dark wood floors and contemporary furnishings. Club Level guests have private access to The Ritz-Carlton Club Level, an exclusive lounge with five complimentary food presentations daily, unlimited courtesy alcoholic and non-alcoholic beverages, the attention of a private Club Concierge, a selection of periodicals, games and computer stations with internet access. Each Club Level accommodation has a lanai and marble bathroom with shower, separate bath, double vanity, make-up mirror and hair dryer. Amenities include one king or two queen beds (suites offer king beds and sofa bed), goosedown featherbeds and pillows, 300 thread count Egyptian cotton linens, flat-screen LCD televisions, wireless internet access, complimentary in-room safe, mini-refrigerator, coffee maker with complimentary coffee and tea refreshed daily, clock radio, DVD player, iron and ironing board, plush robes and blackout drapes.
Terrace Room
Terrace Rooms are 440 square feet with resort views on lower floors, featuring island-inspired artwork, dark wood floors and area rugs with authentic Hawaiian designs. Amenities include a 32-inch LCD flat-screen television, high-speed wireless internet access, in-room safe, mini-refrigerator, coffee maker with complimentary coffee packets, clock radio, DVD player, IPod docking station, iron and ironing board, plush terry robes, blackout drapes, and three telephones. The marble bathroom has a shower and separate bath, double vanities, make-up mirror, hair dryer and tropical scented Lather amenities. Choose from one king bed or two queen beds. All guestrooms offer a furnished lanai (balcony) and are non-smoking. Barrier-free accommodations are available upon request.

Amenities

  • Free internet
  • Outdoor pool
  • Non Smoking
General
Non Smoking
Concierge
Activities
Outdoor pool
Fitness center or spa
Fitness Center
Spa
Golf
Tennis
Dining
Bar/Lounge
Restaurant
24 hour room service
Room service
Services
Business center
In-Room Safe
Tour desk
Meeting/Banquet facilities
Barber/Beauty shop
Conference facilities
Doctor on call
Gift shop
Internet
Free internet
Parking
Parking
Accessibility
Handicapped rooms/facilities
Service dogs allowed
Handicapped parking
Brailled elevators

Dining

Kai Sushi
Kai Sushi fuses the island's freshest and finest grade sushi and sashimi with authentic ingredients, and sophisticated presentation. Immersed in an eclectic ambiance, guests can interact with award-winning Chef Tadashi Yoshino and savor his one-of-a-kind Japanese-inspired culinary delicacies while sipping the finest sake' wines. The restaurant's design is inspired by the story of the native Hawaiians' arrival across the sea, with hand-carved ceiling beams that recall the shapes of the outrigger canoes. The glowing back of the sushi bar and carved wood columns are inspired by traditional Hawaiian art forms in print. The warm tones of wood, woven grasses, honed plaster and gold-hued stone set a natural tableau for the bright colors of the fresh sushi delicacies. Kai Sushi is open for dinner Thursday through Monday and features more than 20 varieties of the most popular types of sushi and sashimi and innovative Japanese cuisine.
The Alaloa Lounge
Named "Best Lobby Lounge" on the island by the readers of Maui No Ka 'Oi, The Alaloa Lounge offers an extensive menu of specialty cocktails, domestic and imported beers, premium spirits and signature appetizers and desserts. The Alaloa Lounge offers a casual lunch and appetizer menu. With its breathtaking views of the Pacific Ocean, The Alaloa Lounge is the place to view the Maui sunset, enjoy an informal lunch or, from December to April, enjoy whale-watching. A spacious lanai offers outdoor seating or guests may choose to sit inside to enjoy the entertainment in the evenings.
Aina Gourmet Cafe
Guests can enjoy specialty breakfast and lunch items from a menu focused on homegrown products. The market is conveniently located within the hotel on the lobby level, and offers grab-and-go coffee, homemade pastries, cereals, salads, sandwiches, soups and more. Additionally, fresh juices and smoothies are blended to order using fresh, local ingredients. Aina Gourmet is open daily from 5:30am to 2:30pm.
The Pool Bar & Cafe
The Pool Bar & Caf offers tropical drinks, smoothies, appetizers, sandwiches and salads at the bar or served to the guest's chaise lounge. Twice daily, the pool servers present complimentary fresh Maui pineapple to guests. If you are lounging in the pool, don't worry about being left out; the servers will enter the water fully dressed to serve you. Lunch is served daily from 11am to 5pm with cocktails from 10am to 8pm. Casual light fare dinner is available Sunday and Monday nights only from 5pm to 8pm.
The Beach House Restaurant
Sip on tropical delights while enjoying the waves, surfers and sometimes, the whales. More than 40 fully-grown coconut palms form a natural canopy over this beachfront restaurant where guests delight in a selection of tropical cocktails and fresh, light fare for lunch.
The Terrace
The Terrace restaurant offers the ideal, tropical setting to start your day. Sip coffee and indulge in a myriad of breakfast choices from a bagel and fresh fruit to delectable macadamia nut pancakes while taking in sweeping resort and ocean views. Taste the local flavour each morning with a different, complimentary smoothie sample. Plantation-inspired design with green and gold and textured fabrics reinforce the connection with the landscape. Slow-moving fans and wood screens illustrate the relaxed pace of island life, a sense of place that is peaceful and verdant. Breakfast is served daily from 6:30am to 11am.
The Terrace Chef-Crafted
The Terrace Chef Crafted Hawaiian Cuisine the resort's newest dining experience featuring distinctive menus inspired by the freshest seasonal, organic and sustainable ingredients from Hawaii's local farms and Pacific coastlines which are showcased as brilliantly flavorful, chef-crafted delicacies. These culinary masterpieces are served alongside a world-class selection of fine wines and classic cocktails redefined with innovative mixology and local influence. The world-class cuisine and robust wine selection of The Terrace Chef Crafted is complemented by dramatic views of the Pacific Ocean, the Pailolo Channel and the lush flora of the resort. Open for dinner Tuesday through Saturday from 5:30pm to 9:30pm

Hotel Policies

Check-in:
1600
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

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Guest Reviews (495)

Ratings and reviews for The Ritz-Carlton, Kapalua

Overall score

4.5 / 5
5.01.0
495 out of 495
Amenities:
4.6
Room cleanliness:
4.8
Hotel staff:
4.7
Room comfort:
4.7
Location:
4.3
Value:
4

90% would recommend to a friend.

Sort by:
Review of The Ritz-Carlton, Kapalua

Reviewer score

5
5.01.0
MariaLK
Oakland, CA
Aug 10, 2014

Great place to relax

The best getaway ever! Beach is secluded and private so it makes the whole experience more intimate. Staff was extremely friendly at all times and compound is inviting. Will return. Highly recommended!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Entertainment tip: Short walk from hotel

Try out the zip-lining within walking distance from the hotel, next to the grocery store. It was awesome. Virgil, our guide, rocked!

Review of The Ritz-Carlton, Kapalua

Reviewer score

4
5.01.0
Management Consultant Tra
Los Angeles, California
Aug 8, 2014

Not Up to Standards of the Brand

While the amenities and room were nice, the service at this property left something to be desired. Overall, the "laid back and nice" attitude of the staff didn't quite translate into exceptional service. The location of the hotel, while quiet and more secluded, was in an area of the island that is quite windy and rains throughout the day.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
3
Room comfort:
4
Location:
3
Value:
3
Review of The Ritz-Carlton, Kapalua

Reviewer score

5
5.01.0
Single Mom Lori
Kailua, Hawaii
Jul 28, 2014

Mother and daughter getaway

I was spending the weekend on a much needed getaway with my daughter. My daughter is autistic and has an extremely limited diet. Unusually, when we eat out, the wait staff is thoroughly annoyed when I have to order her food. It was nice to be treated courteously the entire weekend. We had a wonderful time and both got some much needed R & R.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
4
Review of The Ritz-Carlton, Kapalua

Reviewer score

4
5.01.0
Meyer the Traveler
Spokane, WA
Jul 7, 2014

Gorgeous hotel with the best staff ever!

The Ritz Carlton Kapalua lives us to the reputation of the hotel chain. The hotel is beautiful, the pool areas were immense and relaxing, the grounds were a tropical paradise! I have never experienced such a welcoming and wonderful staff at any other hotel in my travels. Everyone was smiling and they jumped up to help with anything we needed. The valet even had our car washed because of the leaves that covered it after a storm! Over the course of 7 days, we played 5 rounds of golf at the 2 courses that surround the hotel. If you go golfing, don't forget your camera. The views from both the Bay Course (be sure to eat lunch at the Pineapple Grill) and the Plantation Course (dinner at the Plantation House is a MUST) are so amazing that it might help you forget how hard the courses are. There is a 1 1/2 mile nature trail that starts at the hotel and continues down the beach toward Napili. It has beautiful vistas and picture opportunities. Caution: the trail is not paved, so flip flops may not be the best way to navigate over the rocks - also, don't try the trail at night - way too many ways to twist an ankle in the dark. At the end of the trail, be sure to stop at Merriman's for another incredible dinner with great views. The ONLY drawback to the hotel is that it is situated a bit further off the beach than I would have preferred. When they were building the hotel, they discovered a Hawaiian burial ground near the beach that forced them to move the hotel back inland. During the day, they do run a golf cart shuttle down the hill to the beach if you don't want to make the walk. The water is a bit rougher than at Kapalua Beach which makes snorkeling a bit more of a challenge.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
3
Value:
4
Sightseeing tip: Short drive from hotel

Be sure to book a helicopter tour of the island. The hotel concierge helped us choose the best tour for us. It was the highlight of our trip!

Review of The Ritz-Carlton, Kapalua

Reviewer score

5
5.01.0
HouAtlVegas
Houston
Jul 2, 2014

Wedding Proposal

It was awesome, we had a great time! The view was incredible as soon as we entered hotel!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
4
Money-saving tip: Short walk from hotel

Walk to Market for more affordable meals versus ordering on hotel property!

Review of The Ritz-Carlton, Kapalua

Reviewer score

5
5.01.0
MikexHu
Los Angeles, CA
Jun 30, 2014

Wonderful honeymoon

My wife and I stayed at the Ritz-Carlton Kapalua for our honeymoon, and had a wonderful experience. It was my first trip to Maui and my wife's second. From the moment you arrive at the hotel, the staff are helpful, courteous and happy to help with anything you might need. Perhaps the best thing about the Ritz-Carlton Kapalua is that the staff can help you with just about anything you need. The hotel itself has many amenities of a very high standard that you might be interested in, but even better, their concierge desk can sign you up for any activity on the island that you can think of, and make helpful recommendations if you need some guidance. After 20 minutes with our concierge Grant, my wife and I had our entire week planned out with helpful information and tips to help us along our way. We signed up for a snorkeling trip, a day at the spa, a tour of the Road to Hana, a luau, a paddleboarding lesson, and a cabana at the beach, all of which were excellent. We also got helpful advice on driving up to watch sunrise from the summit of Haleakala. The one issue I had with our stay was the location of the hotel itself. The property is gorgeous and secluded enough to make your stay feel exclusive and peaceful. Having said that, it was almost an hour from the airport, and it was also a considerable drive to other towns and locations in Maui that we wanted to explore. However, the hotel had a shuttle service that could help us get around, and enough of our activities were within the hotel property that my issues with location are minimal. Since we rented a convertible, driving when necessary was still rather fun and enjoyable. Overall, we had a fantastic honeymoon and I would definitely recommend the Ritz-Carlton Kapalua for any visitor to Maui.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
4
Value:
5
Sightseeing tip: Not Applicable

If you're driving up to watch sunrise at Haleakala, dress VERY warmly. It might slip your mind since no one thinks of Hawaii as cold, but the summit of the mountain was hovering at around 40 degrees, with very strong winds.

Review of The Ritz-Carlton, Kapalua

Reviewer score

5
5.01.0
T and Zan's 25th
Georgia
Jun 24, 2014

Again and Again

I would visit this location again. The location is perfect for the romantic get-a-way we were looking for. The staff were extremely friendly from the bell hops at the doors, the different hotel staff inside and even the staff working the outside grounds. The room was always perfect condition.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Money-saving tip: Short drive from hotel

Use Urban Spoon and you will find some nice places around the area. The Gazebo was one of the best dollar values around.

Review of The Ritz-Carlton, Kapalua

Reviewer score

5
5.01.0
deep six
San Rafael, California
Jun 21, 2014

Excellent

Everything was perfect! The only thing I may do differently next time is stay in wailea because it's more centrally located.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Dining tip: Short walk from hotel

Eat at sensei sushi after 10 pm. It's 50% off.

Review of The Ritz-Carlton, Kapalua

Reviewer score

5
5.01.0
J Man the Travler
Sacramento
Jun 15, 2014

Great hotel

Everything was great from the staff to the actual property. But don't forget all this greatness comes with a price. Bring your wallet and savings account because they are VERY expensive from food to drinks.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
4
Value:
3
Dining tip: Short drive from hotel

Sea House, Merrimans and Pineapple Grill. Great service, great food, great views. The Seahouse is very reasonably priced

Review of The Ritz-Carlton, Kapalua

Reviewer score

5
5.01.0
Jamira
Nashville, TN, USA
Jun 8, 2014

Wonderful relaxing stay

Great girls getaway. Beautiful grounds. Definitely need a rental car to get off the resort- explore Haleakala, drive to Hana, luau in Lahaina, shop on Wailea. Try some excursions- snorkeling on Molokini, helicopter ride. The beach is about a 5-10 mins walk down a path but there is a golf shuttle to take you there and back. Room was clean and comfortable, turn down service comes early around 6. The pool and beach service end at 5, but the pool and hot tubs are open 24 hrs. The pool service is not like that of the Four Seasons (Evian face water spritz, sunglasses being cleaned, complimentary fruit and smoothie etc) which is why I didn't give all 5 stars, but it was good. I ate at the sushi restaurant which was good with attentive service, but overpriced ie $20 for a roll. I also ate at the beachside restaurant which was good with fast efficient service- the Kahlua mud pie was yummy. There are beach lounge chairs on two separate grassy areas overlooking the beach- one is sunny the other has shade. You can't take lounges onto the beach itself. The resort fee is $30 a day and includes wifi. I liked the gym facilities, but some of the equipment is dated. I did a full day at Montage Spa at Kapulua Bay which was fabulous and is a must do- the gym is brand new, there's an outdoor infinity edge pool, hot tub, poolside service, steam room, sauna. I didn't use the spa at the Ritz and can't comment on it. You can't see the sunset well from the resort but you can see the sunrise over the West Maui mountains. There is a shuttle which will take you around Kapalua.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
5
Room comfort:
5
Location:
5
Value:
5
Dining tip: Short drive from hotel

There are several places to eat off resort which are excellent- Lahaina Grill, Roys, Mama's Fish House, Merriman's- make reservations before your trip for the popular times around sunset. Good breakfast places- Gazebo (long line but moves quickly), Slappy Cakes- yummy! The resort is about 15 mins from Whalers village at Kaanapali Beach for shopping and other restaurant options. Enjoy your vacation and embrace the Aloha spirit

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