Hotel Overview
Great without kids
You certainly get a fantastic experience but expect to pay for it. Lots to do but everything is...
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Puppeteerxerxes
- Jan 30, 2012
Superior Customer Service...like no other!
We booked a quick 5 day getaway for our 10 year wedding anniversary in January 2012. In a word our...
See full review
-
savvy mom
- Jan 23, 2012
Grand luxury and secluded setting on west Maui’s Kapalua Bay
Poised on a bluff overlooking the dramatic bays of Kapalua and Oneloa, the Ritz-Carlton, Kapalua is luxury personified. A recent renovation means lush and contemporary upgrades, including a magnificent new spa and new fitness center. The Ritz-Carlton, Kapalua is framed by a century-old pineapple plantation and two championship golf courses, features tennis courts, aquatic playground, more than 150,000 square feet of meeting space and award-winning dining. Guests enjoy direct access to D.T. Fleming Beach, named “Number One Beach in America” in 2006.The Ritz-Carlton, Kapalua Rooms
- Club Room
- The Ritz-Carlton Club Level is privately accessed by special elevator keys. The Club Level guestrooms also feature Hawaiian inspired décor and artwork, dark wood floors and contemporary furnishings to bring in the colors and feel of the natural surroundings. Each Club Level guestroom features a new marble bathroom featuring a shower and separate bath, double vanities, a make-up mirror, a hair dryer. Guestroom amenities include 32-inch LCD flat-screen televisions, wireless Internet access, complimentary in-room safe, honor bar that is not pre-stocked, coffee maker with complimentary coffee packets, clock radio, DVD player, iron and ironing board, plush terry robes for ladies and gentlemen, blackout drapes, Five complimentary food and beverage presentations, daily; The knowledge and attention of our private Club Concierge; A selection of periodicals and games in the Club Lounge; Fax Machine; Two Computer Stations with Internet Access; Cordless telephones.
- Terrace Room
- Features 1 King Bed or 2 Queen Beds. Each room offers a new marble bathroom featuring a shower and separate bath, double vanities, make-up mirror, hair dryer and Spa Fresh with Local Scents bathroom essentials. Guestroom amenities include an 32-inch LCD flat-screen television, high-speed wireless Internet access, complimentary in-room safe, honor bar that is not pre-stocked, coffee maker with complimentary coffee packets, clock radio, DVD player, IPod docking station, iron and ironing board, plush terry robes for ladies and gentlemen, blackout drapes, and three telephones (two telephones have dual lines and an additional data port for computer and fax capability). All guestrooms and suites are non-smoking and barrier-free accommodations are also available upon request.
- Ocean Front Suite
- Fetures 1 King Bed and a pull out sofa bed, with a view of the ocean from the room. Ocean Front Suites are 1,2oo square feet including the lanai (balcony) that spans the width of the suite. They have an elegantly furnished, large living room, and French doors connecting the Master Bedroom. All One Bedroom Suites feature dark wood floors, Hawaiian inspired artwork and contemporary furnishings with colors inspired by the natural beauty of the islands, with fabrics that reflect the tropical Hawaiian locale. Each One Bedroom Suite has two new marble bathrooms. In-room amenities include: two 42-inch LCD flat-screen televisions, high-speed wireless Internet access, complimentary in-room safe, honor bar that is not pre-stocked, clock radio, DVD player, iron and ironing board, coffee maker with complimentary coffee packets, plush terry robes for ladies and gentlemen, black out drapes.
- Residential Garden View Suite
- Features 1 King bed and a pull out sofa bed. Residential Garden View Suites are 900 square feet in size. They feature limited kitchens, new marble bathrooms with separate showers and deep soaking tubs, 42 inch LCD flat-screen televisions, ipod docking stations, wireless internet access, complimentary in-room safe, clock radio, DVD player, iron and ironing board, plush terry robes for ladies and gentlemen, dark wood floors, Hawaiian inspired artwork and area rugs, spacious living rooms and private lanais. Steeped in traditional Hawaiian culture, kitchens in each Residential Suite unit features a handsome gathering Calabash table, named after the traditional wooden bowls for storing poi, where families can come together and forge new traditions and memories. Private kitchens include a microwave, refrigerator, freezer, and dishwasher. Kitchens are fully stocked with china, glassware, cutlery, cookware, utensils and appliances (toaster, blender, coffee maker).
- Residential Ocean View Suite
- Features 1 King bed and a pull out sofa bed. Residential Ocean View Suites are 900 square feet in size. They feature limited kitchens, new marble bathrooms with separate showers and deep soaking tubs, 42 inch LCD flat-screen televisions, ipod docking stations, wireless internet access, complimentary in-room safe, clock radio, DVD player, iron and ironing board, plush terry robes for ladies and gentlemen, dark wood floors, Hawaiian inspired artwork and area rugs, spacious living rooms and private lanais. Steeped in traditional Hawaiian culture, kitchens in each Residential Suite unit features a handsome gathering Calabash table, named after the traditional wooden bowls for storing poi, where families can come together and forge new traditions and memories. Private kitchens include a microwave, refrigerator, freezer, and dishwasher. Kitchens are fully stocked with china, glassware, cutlery, cookware, utensils and appliances (toaster, blender, coffee maker).
- Deluxe Room
- Features 1 King Bed or 2 Queen Beds, with a view of the resort, pool and gardens. Each room offers a new marble bathroom featuring a shower and separate bath, double vanities, make-up mirror, hair dryer and Spa Fresh with Local Scents bathroom essentials. Guestroom amenities include an 32-inch LCD flat-screen television, high-speed wireless Internet access, complimentary in-room safe, honor bar that is not pre-stocked, coffee maker with complimentary coffee packets, clock radio, DVD player, IPod docking station, iron and ironing board, plush terry robes for ladies and gentlemen, blackout drapes, and three telephones (two telephones have dual lines and an additional data port for computer and fax capability). All guestrooms and suites are non-smoking and barrier-free accommodations are also available upon request.
- Deluxe Ocean View
- Features 1 King or Two Queen Beds, with a view of the Pacific Ocean from the guest room balcony. Each room offers a new marble bathroom featuring a shower and separate bath, double vanities, make-up mirror, hair dryer and Spa Fresh with Local Scents bathroom essentials. Guestroom amenities include an 32-inch LCD flat-screen television, high-speed wireless Internet access, complimentary in-room safe, honor bar that is not pre-stocked, coffee maker with complimentary coffee packets, clock radio, DVD player, IPod docking station, iron and ironing board, plush terry robes for ladies and gentlemen, blackout drapes, and three telephones (two telephones have dual lines and an additional data port for computer and fax capability). All guestrooms and suites are non-smoking and barrier-free accommodations are also available upon request.
- Ocean View Suite
- Features 1 King Bed and a pull out sofa bed, with a view of the ocean from the balcony. Our One Bedroom Suites are 900 square feet including the lanai (balcony) that spans the width of the suite. They have an elegantly furnished, large living room, and French doors connecting the Master Bedroom. All One Bedroom Suites feature dark wood floors, Hawaiian inspired artwork and contemporary furnishings with colors inspired by the natural beauty of the islands, with fabrics that reflect the tropical Hawaiian locale. Each One Bedroom Suite has two new marble bathrooms. In-room amenities include: two 42-inch LCD flat-screen televisions, high-speed wireless Internet access, complimentary in-room safe, honor bar that is not pre-stocked, clock radio, DVD player, iron and ironing board, coffee maker with complimentary coffee packets, plush terry robes for ladies and gentlemen, black out drapes.
Hotel Map
One Ritz-Carlton Drive, Kapalua, HI 96761
- Area served
- Maui, Hawaii
- Nearby airports
- Kahului International Airport Kapalua West Maui Airport
- Area description
- Kapalua, Maui Hawaii
Amenities
- Business center
- Concierge
- Conference Facilities
- Fitness center
- Handicapped Rooms/Facilities
- Health Club
- High-speed Internet
- Internet Access
- Meeting/Banquet Facilities
- Pool
- Restaurant
- Room Service
- Smoke-free policy
- Spa services
- Wireless Internet
Dining
- The Terrace
- The Terrace restaurant offers a full breakfast buffet and dinner and the new design reflects architectural details of Maui's plantations. The restaurant overlooks manicured gardens, the resort's three-tiered pool and the Pacific Ocean.
- The Banyan Tree
- The Banyan Tree, the hotel's signature restaurant, features a new destination bar and lounge with beautiful views of the Pacific Ocean and Moloka'i. The seasonal worldly menu showcases Hawaii's abundant harvests and fresh catches.
- Kai
- Kai, the new sushi restaurant draws its inspiration and its name from the ocean. Kai serves Maui's freshest sushi and sashimi as well as Japanese appetizers. The new restaurant is located in a new space off the lobby offering expanded seating with Hawaiian design elements and views of the resort pool, Pacific Ocean and the Island of Moloka'i.
- The Alaloa Lounge
- The new Lobby Bar, Alaloa Lounge has a design features expanded seating and a new onyx bar with carved wood details, hand-blown glass pendants and a black lava stone wall to form the back-bar. The Alaloa Lounge serves lunch, cocktails and appetizers daily.
- The Pool Bar & Cafe
- The Pool Bar & Café Offers tropical drinks, smoothies, appetizers, sandwiches and salads daily.
- The Beach House Restaurant
- The Beach House Restaurant is a Local favorites, specialty appetizers, fresh seafood, sandwiches and salads for lunch. Cocktails and refreshments served throughout the day
Hotel Policies
- Check-in:
- 1600
- Check-out:
- 1200
Terms and conditions
Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.
The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.
Guest Reviews (368)
Ratings and reviews for The Ritz-Carlton, Kapalua
- All travelers (368) 4.5 / 5
- Couples (250) 4.6 / 5
- Families (98) 4.4 / 5
- Friends (13) 4.8 / 5
- Singles (7) 3.9 / 5
- Amenities:
- 4.6
- Room cleanliness:
- 4.8
- Hotel staff:
- 4.7
- Room comfort:
- 4.7
- Location:
- 4.3
- Value:
- 4
93%
would recommend to a friend.
- Most recent
- Highest score
- Lowest score
Reviewer score
Would recommend
Puppeteerxerxes
Great without kids
You certainly get a fantastic experience but expect to pay for it. Lots to do but everything is fairly pricey
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 5
- Value:
- 4
Reviewer score
Would recommend
savvy mom
Superior Customer Service...like no other!
We booked a quick 5 day getaway for our 10 year wedding anniversary in January 2012. In a word our entire experience was EXCEPTIONAL. From the beautiful resort to the breath taking views to the beyond first-class service, the Ritz Carlton is truly second to none. Two tips to remember in our opinon: 1. As a mom of 2 small children I would say that this is really not a kid friendly resort and I would not bring my children here to stay. While there are children present, the hotel definitely caters to the adults and not the children. 2. The cabana/poolside staff do backflips and practically turn themselves inside out to accomodate your every need. For example, when we inquired about where to purchase sugar cane to bring back for our kids, they summoned an employee with a machete to cut some stalk on the premises and had it sent to our refrigerator in our room while we lounged by the pool. UNBELIEVEABLE!!!! We had a FABULOUS time and would absolutely stay here again!!
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 5
- Value:
- 5
Time-saving tip:
Not Applicable
not a resort that caters to children and the amenities for them are limited.
Reviewer score
Would recommend
charlene444
Simply Beautiful
The hotel is gorgeous, situated on a golf course with a fabulous beach within walking distance. The pools looked great (I never got in because I had an ocean to swim in) and there are many restaurants and bars located throughout. The ocean view from the room was spectacular. There are also walking trails everywhere.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 5
- Value:
- 5
Entertainment tip:
Short drive from hotel
Whale watching tours in Lahaina... we chose a sail boat over a motor boat. Much more intimate, awesome and organic. I cant remember the name of the tour, but they are the only sail boat whale watching tour. Most excellent. Oh, we saw plenty of whales too!
Reviewer score
Would recommend
A. Harris
Paradise
I have never experienced such a friendly atmosphere in my entire life. The Ritz staff treats you like family as soon as you check-in. At least 50% of the staff remembered my name by the 3rd night. The views are SPECTACULAR. Pools are welcoming. Rooms are cozy. Skies are clear. Mai Tai are stiff. What more can you ask for?!!!!!
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 4
- Location:
- 5
- Value:
- 4
Sightseeing tip:
Short drive from hotel
Must see the Old Lahaina Luau. Cant beat the 3 hour show for $100/person = Plus its all you can eat AND drink.
Reviewer score
Would recommend
Tage
Honeymoon
Words truly can't describe our stay at the Ritz in Maui. It truly doesn't get any better. The entire time we stayed we kept pinching ourselves to make sure we were away. The view is breathtaking, the service unparalleled and the accommodations very comfortable. We are looking forward to returning soon!
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 5
- Value:
- 5
Dining tip:
Short walk from hotel
Sansei Sushi is excellent and a 5 minute walk from the hotel. Highly recommended.
Reviewer score
Would recommend
Rakb
Great hotel in the wrong place
Pros: Beautiful hotel, attentive staff, nice swimming pools, great kid programs. We got a Residential Oceanview suite and it was nice. The hotel is perfect except for the fact that it is in Kapalua. Cons: We went in December and it was windy and rainy all of the six days we were there. Also, the hotel is not a beachfront property - you have to walf some distance to get to DT Fleming beach or Kapalua Beach. If you have kids go to Wailea instead.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 4
- Hotel staff:
- 4
- Room comfort:
- 4
- Location:
- 3
- Value:
- 4
Money-saving tip:
Short drive from hotel
Honolua Store The Fish Factory Aloha Mixed Plate Ululani's Shaved Ice
Reviewer score
Would recommend
spaguru
Couples Getaway
Overall the hotel cleanliness and facility were fantastic. It is an absolutely gorgeous property and was a nice getaway from the more populated areas of Maui. Kapalua in December is rainy and windy- be aware. The service at the hotel is the reason why I rated the value of the hotel low. The valet and check in desk staff were very nice and personable; however, the concierge staff and the room service staff were way underpar from what a "Ritz Carlton" should offer. For example, when trying to book a zip lining company, I was referred to Kapalua Adventures. Upon finding out that they were booked I asked to call Pi'iholo Ranch. The response I got was "we don't work with their company so you need to call yourself." I personalky worked for the concierge department at Caesars Palace in Las Vegas and no matter where the guest wants to dine or book a service, you would assist in making that reservation on their behalf. Second, when asking for a restaurant reservation, all we received was a sheet of paper with restaurant names and the general area of Maui it was in. No phonenumbers or addresses or directions- it was very impersonal. We ordered an in room movie package from Room Service that included 2 sodas, fresh bag of popcorn, , 2 m and m candies, a snickers and a gummy bear with a complimentary movie. When ordered they instructed us to wait to order the movie and until they arrived. When the room service attendant arrived he forgot the movie voucher. Then he said he didn't know how to redem it and referred us to the front desk to get help. They also forgot the snickers and gummy bears. When I called down to room service and informed them that we were missing more items from the package, she said "ok bye" and hung up the phone. Again, the exact opposite from what i expected from the Ritz Carlton. This was my first experience at the Ritz Carlton and it was just average. I've stayed at the Four Seasons Lana'i in the past and they were impeccable. Highly recommend staying there.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 2
- Room comfort:
- 5
- Location:
- 4
- Value:
- 3
Dining tip:
Long walk from hotel
pineapple room was amazing for breakfast. all other meals i recommend eating in ka'anapali or lahaina if you want affordable meals.
Reviewer score
Would recommend
occasional vac. traveler
Maui holiday
The hotel is gorgeous but the limited dining options bothered us a bit and was surprising for a high end hotel. The location is very, very windy, which makes beach use not that pleasant -- the pools make up for it, but the beach would be nice too. The concierge staff were exceptionally helpful.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 4
- Value:
- 4
Dining tip:
Not Applicable
Be prepared to eat at places other than the hotel, which has limited dining options.
Reviewer score
Would recommend
Eaglesrock
Awesome family Christmas vacation
Overall, it was a wonderful experience! The service at the hotel was clearly top notch!!!
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 4
- Hotel staff:
- 5
- Room comfort:
- 4
- Location:
- 5
- Value:
- 4
Dining tip:
Short walk from hotel
The "corner store" had great breakfast and lunch and Sensai had great sushi for dinner (as an alternative to the resort food, which is wonderful but a tad pricey)
Reviewer score
Would recommend
Happy in Maui
Excellent but windy
This was a fantastic resort hotel in a beautiful location. The amenities were great and the staff overall was excellent. We did have to call concierge two or three times with requests for utensils and to fix the lamp. Other than that the staff was excellent. Free pineapple slices were provided poolside. Be advised that Kapalua is on the north end of the island and is subject to some pretty strong winds and more rain than other parts of Maui. Otherwise the hotel was perfect.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 5
- Room cleanliness:
- 5
- Hotel staff:
- 4
- Room comfort:
- 5
- Location:
- 4
- Value:
- 5
Dining tip:
Short drive from hotel
Lahaina had excellent dining options. Highly recommend Kimo's on Front St.
