Turtle Bay Resort

Turtle bay was a true disappointment!!! Over priced, and rude staff. Needs a real makeover. I thought I was stuck in the 1970's. Facilitities are old, and dirty. The only decent area of the resort were the ocean front rooms.

STAY AWAY FROM THIS HOTEL

Well, when I checked in they were courteous, but I ended up the whole week trying to get them to figure out on my account the different charges. I ended up having to have my mom transfer money to a different account I had, because they first had used my debit visa, charged 200, then credited 200, which was authorized. Then when I checked my account they had charged $750.00 and it took them 4 days to credit it back and get it squared away. Plus, I never authorized any charge of $750.00. The food and restaurants on the hotel were rather expensive. Only good thing about the trip was that the actual hotel room did have a beautiful room. Otherwise, I would have rather stayed in Waikki or just stayed at home.

This was our first vacation in years and I have to say I was so disappointed in the hotel and the area. I had never been to Hawaii before but the beaches at the hotel were rocky and hard to walk on the sand was alot rougher than beaches in Florida or Cali. The Room was subpar the bathtub had been painted and the paint was coming off, when we first got there was oil or water running down the wall from the ac unit you could see old water staining where it had leaked before. The food was way over priced I mean 26 bucks for a buffet breakfast is crazy and dont even get me started with the dinner prices, we went off site every night and morning to eat. Overall I was utterly disappointed in the experience at the resort and the North shore in general.

Unfortunately the windy cool weather made the trip less pleasant. We had to go to other parts of the Island to find the sun. Great location. Don't miss the Waimea Valley and Waimea beach. The construction on the access road to the hotel was an inconvenience. The resort fee should be added in to the quote on Orbitz. I checked and you had mentioned it but I missed it.

The location is great away from the crowds of Waikiki however the resort in general needs a good updating. The carpet, paint, fixtures, furniture...everything needs to be updated. Our "ocean view" room was hardly that and when complained, the front desk did accomodate our request to move to better rooms after a couple of days when some rooms became available. The pool towels need to be replaced as they were very small and thin. The wind whistling through closed arcadia doors of our rooms sounded like a huge storm and at times made it difficult to sleep. The A/C vents rattle and the bed pillows were terrible. However, the staff was friendly and helpful and the resort and the rooms were very clean. The atmosphere was relaxed and beautiful. If you want to be away from Waikiki and you intend to just stay around the resort for golfing, surfing, etc. Turtle Bay is the place for you. I would recommend this hotel if it were updated as described above.

Quiet location won't be for everybody.

Gourgeoeus location, outside of hotel, lobby great - rest average. Worst part was the resort amenities open to anyone who paid to park there. 2 hottubs full of people not staying at hotel one night. Also air-conditioning below par, not just in room. Some of of concierge staff not friendly - act pompous - don't bother with older lady who looks friendly. Rest of staff friendly. 1 good restaurant, Lei Lei's, Palm Terrace the worst!

This resort got (+) & (-) the hotel is clean quiet friendly staff, the minus are you can not dine in their restaurants( $18 burger or $35 entree )Come on unless you are filthy rich their menues are not affordable, they will pre-aprove a hold in your credit cart in the amount of $150 x # of nights you will spend their ( you will be missing credit line for your vacation spending)No body disclose that to us [...] Nor when we check in, Finally, the Parking issue you as a customer paid $25 per day per room resort fee to cover internet access and parking, this hotel establishment privatize almost 1/2 of the parking lot (the close one to the hotel) to be used by the valet parking WOW !!! You know that valet parking lot is been abused and used by the resort emplyees and you the paying Guest with kids have to park far away ( brought the issue to the Manager told me his workers have Medical Issues and they are allowed to park their ) [*].

Turtle Bay is definitely located on an ideal section of the island, if you are looking for peace and quiet, then look no further. The bays/beaches located nearby are great for families and are children friendly. One can relax or snorkel in the comfort of calm waters. However, do not expect luxury or anything close to it when it comes to amenities, it is a comfortable and very casual resort, but does not have the 4 or even 5 star experience some vacationers may be after. However, I would definitely stay here again should I travel with my family to O'ahu in the future.