Turtle Bay Resort ★★★★

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$320
avg/night
Rate based on
Check-in: Feb 29, 2016 Check-out: Mar 1, 2016

Turtle Bay Resort

Would recommend Tue, May 20, 2014
We booked through an online travel site. Got a good rate. Check in was easy. Our room was nice, full view of the ocean even though we were suppose to receive partial view. We also had full view of their roof construction that looked terrible and we began to worry about the noise that it would bring so we tried to switch rooms. They said they only had a king with no balcony available so we decided to wait until the next day to see how bad the construction noise would be. The first night was horrible: we didn't make it past midnight. There was this awful sound coming from the interior wall that was loud and wouldn't stop. By midnight we were very upset and called the front desk because it was very difficult for my husband and I to sleep (although it didn't seem to bother our daughter). At first they wanted to send a technician up to see if it could be fixed. They also said they were all booked for rooms at our price level and had nowhere to put us! So we waited for the technician for a few minutes until realizing that the only thing they could do is tear down the wall to stop the noise. They were wasting our valuable sleep time for our vacation! So we called down again and said we need a new room! The person helping us said that they did have a room, it was a downgrade from what we were currently in because they had "upgraded" our reservation with full ocean view (and full construction view). We took the downgrade happily since that's what we were suppose to have in the first place. Turned out to be a much better room than the first one even with only partial view of the ocean. Thanks but no thanks for the initial upgrade!!! One thing we were very disappointed with is the inconvenience and lost sleep that was caused by having to switch rooms at midnight, yet they never once offered something nice to make up for it. The security manager was very nice but come on people! We had to switch rooms in the middle of the night and you did nothing to say sorry? Not very impressive because we lost part of our night thanks to your room and the noise it was making! The rest of the time was good and the room was quiet. All the staff is very friendly. Every employee we saw gave us big smiles and alohas every time! We were very impressed with that. Housekeeping was very friendly and accommodating. The only other con is that its very busy on the weekend (especially the pool). Not sure if it's like that every weekend or only because of mothers day weekend but the pool area was packed full of people. Another thing is if you plan on taking advantage of the FREE self-parking (included in resort fee) be aware that its tricky because the parking lot gets quite full during the day with beach goers. On many occasions we had a long walk to the hotel. Doesn't seem quite fair when we are paying to stay there. Shouldn't guests have a reserved spot every day regardless of whether the valet is parking the car or you are doing it yourself? We would recommend this hotel. Although we were not happy with the initial room situation, it did smooth out once we moved to a new room. In our case, with the midnight room switch, they didn't go above and beyond to make us feel valued what- so-ever. The hotel itself is 5 stars but with other things factored in the experience was a 3 1/2 for us. Time is precious on vacation and so is sleep. So costing your clients either isn't a nice thing to do!

| Broomfield, Colorado Family

3 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 3 /5
  • Comfort: 3 /5
  • Location: 5 /5
  • Value: 3 /5

Best on Oahu.

Would recommend Thu, May 8, 2014
Awesome. Stop at supermarket on the drive in and buy a few drinks and snacks.. Eat at the shrimp trucks that are all over the north shore. Try not to cut your feet on the sharp coral. Do the segway tour. "Goat island" is best for kitesurfing.

Money saver

Supermarket has awesome snacks and beer selection, will save you hundreds. As well as shrimp trucks.

| Melbourne, Australia. Couples

5 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 4 /5

Turtle bay

Would recommend Wed, May 7, 2014
Great location! Friendly staff, beautiful Pool with slide for the kiddos!!

Dining

Haleiwa a small town close by on the Harbor has THE cutest shops and some killer restaurants

| SF Family

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 3 /5
  • Hotel staff: 5 /5
  • Comfort: 3 /5
  • Location: 5 /5
  • Value: 3 /5

Great location, the rest is average

Would not recommend Sat, May 3, 2014
We stayed seven nights at Turtle Bay. The views and location are amazing. The hotel was under construction and we endured one night with no electricity. The staff claimed we were notified before our stay, we were not. The cleanliness of the room was average. We were not aware until the last day of the two free hours per day of beach rentals. The hospitality of the staff seemed to be forced and somewhat insincere. We dined at Leis Leis, Kula Grille, and Lobby Lounge. We found the food to be overpriced for the quality. You are better off dining off property. Due to public beach access/parking the only viable parking option is valet at $15 daily. Turtle Bay knows they are the only resort option on the North Shore and it shows.

| Phoenix Couples

3 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 2 /5
  • Hotel staff: 2 /5
  • Comfort: 3 /5
  • Location: 5 /5
  • Value: 1 /5

great remote getaway

Would recommend Fri, Apr 18, 2014
wondeful, remote, away from the city, the hussle and bussle. there are many beautiful beaches and great surfing. plenty of outdoor activites you can do.

Dining

cheaper places to eat close to hotel including breakfast

| honolulu Couples

5 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 3 /5

Turtle Bay

Would recommend Mon, Apr 7, 2014
After 25 plus years, I returned to vacation for 8 days at Turtle Bay (03/2014). Complete remodel, upgrades, golf, horse stables, surf instructions, fitness center, yoga lessons, great food selections, whale watching etc.. My only disappointment was to see how crowded the north Shore has become over the years. Tons of surfer on the weekends. Check out Turtle Bay for a wonderful vacation experience!

Entertainment hint

Take advantage of the free snorkel gear every day..... the coral reef is wonderful to explore.

| Arizona L.G.B.T.

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 4 /5

GREAT EXPERIENCE

Would recommend Sun, Apr 6, 2014
EVERYTHING WAS PERFECT EXCEPT THE COST OF DINNING AT THE RESORT! IT WAS VERY EXPENSIVE TO EAT ANYTHING WHILE AT THE HOTEL. THEY NEED TO MAKE IT MORE AFFORDABLE TO EAT ON SITE. $60.OO FOR BREAKFAST IS WAY TOO MUCH. AND OVER $100.00 FOR THE BUFFET DINNER IS STUPID. WE STARTED DINNING OFF SITE AT LOCAL PLACES AND SAVED A BUNDLE. IF THE RESORT WANTS TO KEEP THAT $$$$$ ON THEIR BOTTOM LINE, REDUCE THE COST OF THE FOOD AND DRINK AND KEEP THE $$$$ THERE.

Dining

ANYWHERE BUT ON THE RESORT GROUNDS

| BOISE, IDAHO Family

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 1 /5

honeymoon

Would recommend Sat, Mar 1, 2014
It was amazing! Great staff and excellent service! Location is away from busy area which was a plus for us but still had loads of stuff to do at the resort itself. I would highly recommend this beautiful place to anyone!

| ny ny Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 4 /5

Work - Pleasure combo

Would recommend Sun, Feb 16, 2014
The Turtle is the perfect place to kickback and enjoy the ocean after a hard days work in Honolulu! I've stayed here 6 times over the years and each time I stay it only gets better. Great place to get away!!!!!!!!!!!!!!

Dining

Try the ribs at Lei Lei's after a round of Golf... Great Golf and Great Food!

| Minnesota Business

5 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 4 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Construction still underway

Would recommend Sun, Feb 2, 2014
We love staying on the North Shore and have spent time at Turtle Bay on two separate occasions. The first time three years ago, the lobby and some restaurants were ripped up and being remodeled. Room renovations are completed, but solar panels were being put in during our visit. Work was supposed to be done between 9 and 5, however our room was at the end of the resort near the construction parking and prep area. We were woken up every day before 7 by loud trucks and equipment. Not very relaxing!

Shopping hint

make sure you visit Haleiwa for dining, shopping and a taste of old town Hawaii.

| San Diego Friends

4 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 4 /5
  • Hotel staff: 5 /5
  • Comfort: 3 /5
  • Location: 5 /5
  • Value: 4 /5