Sheraton Waikiki

FAIR

we did not have to have a car here as I understand the parking is not cheap. We visited pearl harbor and would have had a better time had we known the hotel staff could have hooked us up with anything on the island. When we did go thru the hotel it was great and they answered every question with better rates than I expected. Taxi was a ripoff and we found shuttles and trolleys the way to go. There is every kind of shopping available with in trolley distance. The laundry room was hot and expensive but right there on our floor so we could clean up before we travelled home. Food Courts with any variety of dining are with in walking distance. If we can, we will do it again at this hotel on one of our anniversaries.

This hotel was recently renovated so all was new and clean. We had oceanfront rooms and could see the turtles from our lanai and also the nightly torch lighting ceremony. Staff was helpful and friendly. [...]

Great location, great pool, friendly customer service!!!

This was our first time in Hawaii so we didn't know what to expect. We stayed for 6 days and 5 nights and it was way more than I could ever imagine. Hotel was beautiful, staff was great, location 5 stars and the beach and surrounding stores/shops were the best ever. We will be back to Hawaii next year, maybe Maui!

So we got to the hotel checking in was a breeze first time I got a nice room with the view except for one bed and four of us o yeahh. Re-checking in for the second time not so great, trying to explain that we paid for a two bed room didn't fly .Hotel was sold out for the week and the option was one king size bed….I was very upset and disappointed by this, but in the end everything worked out we got our room at The Royal Hawaiian great place/So I guess they did take care of the problem.

The best part of the trip would have to be the Mai Tai's at the Rumfire bar. Expensive, but worth it. Happy hour is from 4-6 daily. Good deals.

Lots of shopping and great dining. Markets and lots of pubs and night clubs. Perfect for any ages.

The room was small - no easy chair to sit and relax - had to hang out on beds ... I had upgraded our room and got free Internet which I needed for some business. I was on the phone 2x with IT personnel for more than an hour to try to get my PC online and had problems every day with it. Then, I was notified by Wells Fargo that someone was trying to access my bank account which I had viewed on PC in the room on the first night of our stay. I reported it to staff during check-out and they didn't seem to care - no response - no nothing ... I should have at least been reimbursed the $25.00/night Internet fee. Also, our transportation to Polynesian Cultural Center was mixed up so we had to take a taxi to get there where our tickets were. STRESSful vacation - glad to be HOME!

Beautiful hotel and very friendly staff. The only complaints we had was that there was no chair in the room (sitting on the bed is not very comfortable) and there was no microwave. Also, every year that we've been there before, they have had nightly Hawaiian entertainment. This year, the nightly entertainment was modern music, and the entertainers were located where only the dining room people could see them. Everyone else had to look at their backs.