Sheraton Princess Kaiulani

3 stars
120 Kaiulani Ave, Honolulu, HI 96815
Hotel Overview
Reviewer score
3.6
out of 5
396 reviews
Fantastic Hotel

We could not have been more satisfied. The staff was outstanding and could not have provided better... See full review

  • Dudynl
  • Oct 26, 2014
Excellent local

We arrived in a taxi in the evening. Hotel staff quickly helped us with luggage. Room was... See full review

  • carlos munoz
  • Apr 21, 2014
Canoe rides, surfing, discover Hawaiian culture at Waikiki Beach

The Sheraton Princess Kaiulani is a moderately-priced hotel with 1,142 rooms and suites across three individual buildings. Rooms in the Ainahau Tower and the Kaiulani Wing have balconies, while rooms in the Princess Tower have ocean views. Guests have the choice of dining in their rooms or in one of the on-site restaurants. The hotel's fitness center is open 24-hours every day. Hula and ukulele lessons are available for guests interested in experiencing Hawaiian culture. There are also island activities such as fish feeding and the hotel activities desk organizes surfing lessons for interested guests. Internet access is available to all guests by way of a communications hub. Guests have 24-hour access to any of the computer terminals or they make use of their own laptops through docking stations or Wi-Fi Internet access is available in the hotel's rooms (fees apply).

Reasons to stay
    • Beach equipment and beachside service available
    • On-property entertainment includes Polynesian revue and live bands by the pool
    • Views of Diamond Head and the Koolau Mountains
Sheraton Princess Kaiulani rooms

All the air-conditioned guest rooms at the Sheraton Princess Kaiulani feature in-room movies, safe, cable television, refrigerator and coffee and tea facilities. Rooms with a standard view have limited views of the city and a private balcony. Princess rooms have a city-side view without a balcony and feature one queen bed. Rooms with a city view have a private balcony. Pool view rooms feature a balcony that overlooks the pool with a view of the nightly entertainment at sunset. Guestrooms with ocean or partial ocean views overlook both the city and the ocean. Deluxe ocean view rooms have superb ocean outlooks.

Things to do nearby
    • Waikiki Beach (0.1 mi/0.2 km)
    • Royal Hawaiian Center (0.2 mi/0.3 km)
    • Waikiki Beach Walk (0.3 mi/0.5 km)
    • U.S. Army Museum (0.5 mi/0.8 km)
    • Honolulu Zoo (0.7 mi/1.1 km)
    • Waikiki Aquarium (0.9 mi/ 1.4 km)
    • Hawaii Convention Center (1.1 mi/1.8 km)
    • Ala Moana Center (1.5 mi/2.4 km)
    • Diamond Head Crater (1.9 mi/3 km)

Sheraton Princess Kaiulani Rooms

Princess Rooms
Previously used as airline crew accommodations, these intimately sized City Side guestrooms provide limited city views with one queen bed, allowing for single or double occupancy only. Comfortably appointed with an arm chair, work station and bath amenities. Accommodations include an in-room safe, coffee maker and cable television with movie channels. Guestrooms do not have balconies and cannot accommodate a rollaway. Non-smoking room.
Partial Ocean View
Air conditioned, Cable TV, Refrigerator, Coffee/Tea Maker, In Room Movies, Iron/Ironing Board, In room safe, Internet, Sheraton Sweet Sleeper Beds. Non-smoking room.
Standard Room
Air conditioned, Cable TV, Refrigerator,Coffee/Tea Maker, In Room Movies, Iron/Ironing Board, In room safe, Internet, Sheraton Sweet Sleeper Beds. Non-smoking room.
Ocean View Room
Air conditioned, Cable TV, Refrigerator,Coffee/Tea Maker, In Room Movies, Iron/Ironing Board,In room safe, Internet, Sheraton Sweet Sleeper Beds. Non-smoking room.

Amenities

  • WiFi
  • Outdoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Concierge
Elevators
Activities
Outdoor pool
Fitness center or spa
Dining
Bar/Lounge
Restaurant
Room service
Services
Business center
Laundry service
In-Room Safe
Tour desk
Meeting/Banquet facilities
Conference facilities
Doctor on call
Gift shop
Currency exchange
Internet
WiFi
Parking
Parking
Accessibility
Handicapped rooms/facilities
Wheel chair access

Hotel Map

21.277 -157.8254
Area served
In the heart of Waikiki, Honolulu Oahu Hawaii, just footsteps from famous Waikiki Beach.
Nearby airports
Honolulu Internation Airport-HNL (15 Miles)
Area description
Given our spectacular location, it's not that surprising that you'll find an unlimited variety of things to do and see. Waikiki Beach, International Market-225ft, Pearl Harbor-10mi, Honolulu Zoo-0.3mi, Kapiolani Park-0.4mi, Ala Moana Shopping Center-2mi,Aloha Tower-4mi, Aloha Stadium-10mi, Hanauma Bay-12mi, North Shore 35mi

Nearby points of interest

  • International Market Place: 0.1 mi
  • Damien Museum: 0.3 mi
  • Fort Derussy Beach: 0.6 mi
  • Honolulu Zoo: 0.6 mi
  • Waikiki Baptist Church: 0.7 mi
  • Waikiki Shell: 0.8 mi
  • Ala Wai Park: 0.8 mi
  • Kapiolani Park: 0.9 mi
  • Stan Sheriff Center: 1.3 mi
  • Ala Moana Beach: 1.7 mi
  • Honolulu Academy of Arts: 2.4 mi
  • Shangri La Islamic Art Museum: 2.4 mi
  • The Contemporary Museum: 2.5 mi
  • Kakaako Waterfront Park: 2.8 mi
  • Kawaiahao Church: 2.8 mi
  • International Market Place: 0.1 mi
  • Damien Museum: 0.3 mi
  • Fort Derussy Beach: 0.6 mi
  • Honolulu Zoo: 0.6 mi
  • Waikiki Baptist Church: 0.7 mi
  • Waikiki Shell: 0.8 mi
  • Ala Wai Park: 0.8 mi
  • Kapiolani Park: 0.9 mi
  • Stan Sheriff Center: 1.3 mi
  • Ala Moana Beach: 1.7 mi
  • Honolulu Academy of Arts: 2.4 mi
  • Shangri La Islamic Art Museum: 2.4 mi
  • The Contemporary Museum: 2.5 mi
  • Kakaako Waterfront Park: 2.8 mi
  • Kawaiahao Church: 2.8 mi
  • Kamehameha Statue: 3 mi
  • Iolani Palace: 3 mi
  • Washington Place: 3 mi
  • Irvin Park: 3.3 mi
  • Star Of Honolulu: 3.3 mi
  • Aloha Tower Cruise Ship Terminal: 3.3 mi
  • Aloha Tower: 3.3 mi
  • Honolulu Botanical Gardens: 3.4 mi
  • Waialae Country Club: 3.4 mi
  • Hawaii Maritime Center: 3.6 mi
  • Mauna Ala: 3.6 mi
  • Honolulu Chinatown: 3.7 mi
  • Queen Emma Summer Palace: 4.2 mi
  • Pali Lookout: 4.2 mi
  • Bishop Museum: 4.9 mi
  • Koolau Golf Club: 7.1 mi
  • Hanauma Bay: 8.3 mi
  • Koko Head Park: 8.7 mi
  • Koko Crater Botanical Gardens: 9.3 mi
  • Aloha Stadium: 9.3 mi
  • Bellows Beach: 9.3 mi
  • USS Arizona Memorial: 9.5 mi
  • Halona Blow Hole: 9.6 mi
  • USS Bowfin Submarine Museum: 9.7 mi
  • Sandy Beach: 9.8 mi
  • Wawamalu Beach: 10.1 mi
  • USS Missouri: 10.1 mi
  • Kailua Beach: 10.5 mi
  • Pacific Aviation Museum: 10.5 mi
  • Pearl Harbor: 10.6 mi

Dining

Pikake Terrace
Atmosphere: Casual Relaxed outdoor dining in a poolside garden setting, join us for a la carte dining or hearty breakfast and dinner buffets. Nightly island entertainment is featured for your dining pleasure. Cuisine: Continental, breakfast and dinner buffet Setting: Indoor/Outdoor Seating Available Hours of Operation: 6:00 AM - 11 AM for breakfast, 5:30PM - 9PM for dinner
Creation - A Polynesian Journey
Atmosphere: Dinner Show Discover the fascinating story of the Polynesians through an epic journey of song and dance. Take a trip back in time, as ancient worlds forged by the Ocean, Wind, & Fire come to life in front of your very eyes. Experience unique cultures and traditions that take you across the enchanting islands of the Pacific while enjoying a sumptuous island-inspired dinner and cocktails. Show Days: 5 nights a week (closed Monday and Wednesday) Show Times: Dinner Show from 6pm - 8:30pm Cocktail Show from 7pm - 8:30pm Pricing: Dinner Show Package $95.00 Adult / $71.25 Child (5-12yrs) Premium Dinner Show Package $145.00 Adult / $108.75 Child (5-12yrs) Cocktail Show Package $55.00 Adults / $41.25 Child (5-12yrs)
Splash Bar & Bento
Atmosphere: Casual Splash Bar & Bento is the perfect place to unwind. Sip tropical drinks poolside and enjoy nightly entertainment under the stars with "bento-style" dining. Choose from an appetizer and entre menu for lunch and dinner. Setting: Poolside Hours of Operation: 11:00 AM - 11:30PM

Meeting facilities

Meeting Info
Situated on the site of the former home of Hawaii's favorite princess, Sheraton Princess Kaiulani is a garden oasis in the heart of Waikiki. This charming hotel is where you'll experience warm, Hawaiian hospitality and the true meaning of aloha. With three unique venues totaling 10,500 square feet of meeting space, a dedicated service staff, and value added packages including accommodations, Sheraton Princess Kaiulani is the perfect place to gather for a casual meeting or memorable celebration. Don't forget to take advantage of our daily Hawaiian arts & crafts, nightly poolside entertainment and seasonal cultural events on property to create an itinerary that everyone will enjoy. Sheraton Princess Kaiulani is where your group can make the most of their getaway, offering the best value all year round.

Hotel Policies

Check-in:
1500
Check-out:
1100

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (396)

Ratings and reviews for Sheraton Princess Kaiulani

Overall score

3.6 / 5
5.01.0
396 out of 396
Amenities:
3.5
Room cleanliness:
3.9
Hotel staff:
4.1
Room comfort:
3.7
Location:
4.5
Value:
3.8

81% would recommend to a friend.

Sort by:
Review of Sheraton Princess Kaiulani

Reviewer score

1
5.01.0
Anonymous
Business
Seattle
Oct 15, 2009

Nobody Smiles

Not good!

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
1
Hotel staff:
1
Room comfort:
1
Location:
5
Value:
1
Trip purpose:

Business

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Thank you for your feedback!
Review of Sheraton Princess Kaiulani

Reviewer score

1
5.01.0
good guy
Business
la ca
Oct 30, 2010

worst hotel ever

The hotel is very unorganized they did not clean our sheets and the front desk was rude

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
1
Hotel staff:
1
Room comfort:
1
Location:
5
Value:
1
Trip purpose:

Business

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Review of Sheraton Princess Kaiulani

Reviewer score

1
5.01.0
Priceless
Business
Charlotte, NC
Dec 27, 2010

Beautiful Weather Dissappointing Hotel

Trips to Hawaii are always breathtaking, however this trip was not as enjoyable. Although the weather and tours were remarkable as usual this hotel stay was disappointing at best. The room was very small the bathroom unbearable, the bathtub drain did not work. We were given a new room only to find the drain in this room had to be removed in order for the shower water not to build up. The bathroom needed caulking badly. The carpet was filthy, the ceilings appeared to have been repaired from constant leaks, however not done inconspicuosly. The most annoying was the absence of a microwave. And lastly the refrigerator was inoperable. Ice cream was placed in the freezer only to awaken to slush. When asked to see the office manager we got the desk clerks and a survey. We were able to talk to the manager via telephone but were not allowed see him in person to make a formal complaint of the hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
1
Hotel staff:
3
Room comfort:
1
Location:
5
Value:
3
Trip purpose:

Business

Sightseeing tip: Short drive from hotel

A visit to the Polynesian Cultural Center is a must.

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Review of Sheraton Princess Kaiulani

Reviewer score

1
5.01.0
Lucy77
Business
Olympia, WA, USA
Oct 11, 2011

Impossible Beds, plugged plumbing

Sweet bellmen at hotel in great locatio. Moved out of first room that had 2 double beds instead of the queen or king requested and shower that didn't drain w very strange material coming up from the drain that seemed too visceral for acceptance. They moved us & then we had way less than an uninterrupted 7 hour sleep on a bed that was a set of box springs w a 1" pad atop. In morning only remedy offered was to put a duvet under bottom sheet. I checked & rejected it & asked for an upgrade. The agent said all the hotel beds were the same, which was later refuted by a manager. We were finally offered a refund that would take some time, not immediate, since it had to go thru Orbitz. We agreed & moved to another hotel at twice the price since were desperate for sleep & a fear-free shower.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
2
Hotel staff:
2
Room comfort:
1
Location:
4
Value:
1
Trip purpose:

Business

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Review of Sheraton Princess Kaiulani

Reviewer score

1
5.01.0
BEE BEES
Business
Vancouver, BC, Canada
Nov 10, 2011

Would not stay here again

Found the view fantastic, but the room was not. The washroom floor had a lot of grout loose and dirty and in the corner by the tub there was mould starting. There was no information in the room or posted in the hotel tell what was going on that day eg. lieu making, bracelet making etc. No instructions in the room on how to use the TV, Just found it was not user friendly. Expected a lot more from one of the Shearton Hotels

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
3
Hotel staff:
3
Room comfort:
2
Location:
4
Value:
1
Trip purpose:

Business

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Review of Sheraton Princess Kaiulani

Reviewer score

1
5.01.0
Jcdomca
Business
Ciudad de México, DF, México
Dec 29, 2011

Do not come

Worst service and the overall condition of the hotel is really bad. First and last time i will stay here. Stay away!

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
2
Hotel staff:
1
Room comfort:
1
Location:
4
Value:
2
Trip purpose:

Business

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Thank you for your feedback!
Review of Sheraton Princess Kaiulani

Reviewer score

1
5.01.0
Eurovek
Business
Manila, Philippines
Dec 30, 2011

THE HORROR IN PARADISE

I was very surprise for the treatment I have received at the front desk. I have talked to front desk supervisor who was very insensitive and arrogant. The front desk people need to be trained for customer service

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
2
Hotel staff:
1
Room comfort:
1
Location:
4
Value:
1
Trip purpose:

Business

Shopping tip: Short walk from hotel

Take a short walk and you will find everything you need from Shopping at the Royal Hawaiian Shopping Center to finest dining available at Waikiki

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Review of Sheraton Princess Kaiulani

Reviewer score

1
5.01.0
AmcCmt
Business
Phoenix, AZ
Mar 31, 2014

Run down and dirty

We immediately wanted an upgrade once we got to our standard room. The bathroom had hairs still in it and the air conditioner didn't work. The front desk originally told us it was $15 per room bracket to upgrade to an ocean view room but he would knock off $15 and give us a "deal." Initially we turned it down but again, after we saw our room, that extra $60 didn't sound like such a sacrifice. I went to another associate at the front desk to proceed with an upgrade when, to my surprise, it was only $10 per upgrade bracket. Also, the manager would take off an extra $10 since the original room they were going to move us to had just been snagged. So $30 to upgrade to a double bed, ocean view room? No problem, wise investment... I thought. To my dismay, after happily and willingly upgrading to a better room, we were moved to a flilthy mess of a room. The only good thing about the room was that it was slightly bigger, with an ocean view. The sliding glass doors were sticky with hand-prints and kiss marks from the previous partiers who had stayed. The chair and walls were stained, we found somebody's prescription pill on the floor, the tv remote was sticky and dirty. I felt gross just sitting on the furniture, much less using the shower. I don't expect the newest or most up-to-date latest and greatest, especially when I'm hunting for a deal like I was, but I do expect a clean room. Had either of the rooms been fresh and clean I could've dealt with the subpar, 1980s atmosphere. I felt cheated by the staff. First by the front desk associate who tried to overcharge me for the upgrade then by housekeeping, who refused to maintain a standard of cleanliness. I work in retail management and I would never uphold anyone else to standards I wouldn't hold myself or my own staff to. This place was just gross, I couldn't wait for my one night stay to be over. Invest your money elsewhere.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
1
Hotel staff:
3
Room comfort:
1
Location:
3
Value:
1
Trip purpose:

Business

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Review of Sheraton Princess Kaiulani

Reviewer score

1
5.01.0
I feel dirty
Business
Bismarck North Dakota
Mar 30, 2010

disgusting!!!!

This is the second time my wife and I stayed at this hotel. The first wasn't too bad so we decided to try it again. Big mistake!! The rooms are absolutely disgusting! When we first got into the room the bathroom was so dirty that we wore flip flops in the shower! The carpet was so dirty that your socks are black after walking across the floor. When I booked the room I booked the High floor escape ocen view with a King size bed, we got two full size beds instead. Not so romantic!! When I asked for an upgrade I was told there was none and nothing they could do about it. I will never stay at this hotel again and will recommend all of you stay away as well, unless you like filth!

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
1
Hotel staff:
1
Room comfort:
1
Location:
4
Value:
1
Trip purpose:

Business

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Thank you for your feedback!
Review of Sheraton Princess Kaiulani

Reviewer score

1
5.01.0
Anonymous
Business
San Francisco, CA
Mar 11, 2010

No thanks

This hotel had miniature rooms that resembled dorm rooms and in the first room we got, the shower head was broken, so we were moved to a slightly bigger room that was not so clean.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Room cleanliness:
1
Hotel staff:
4
Room comfort:
1
Location:
5
Value:
2
Trip purpose:

Business

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Thank you for your feedback!
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