Moana Surfrider, A Westin Resort and Spa ★★★★

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$265
avg/night
Rate and special offer based on
Check-in: Feb 29, 2016 Check-out: Mar 2, 2016

Awesome Hotel!

Would recommend Mon, Dec 2, 2013
Cannot say enough how awesome this hotel was. The staff was super friendly and any questions that we had were answered right away. The room was cleaned everyday. The hotel was situated right Waikiki Beach, so FYI there is a lot of people walking along the hotel. The front of the hotel faces the strip where are the high-end stores are located. Even the locals would tell us how they would like to stay there one day. Its a bit pricey but I think is well worth it. Also, our flight didn't leave until 7pm but they let us store our bags and gave us a courtesy room to shower and change well after check out.

| Houston, TX Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Loved it

Would recommend Thu, Nov 14, 2013
Beautiful property, very convenient location, good food and great rooms. Loved the festive atmosphere and friendly staff. Right on waikiki beach. Thoroughly enjoyed our stay.

Dining

Duke's is right next door. Great food at a reasonable price, although the service could be better. The area is supberb for all kinds of shopping.

| Austin, TX Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Not family oriented

Would not recommend Tue, Oct 29, 2013
Carpet is filthy. Bathroom is about 35 square feet with shower stall only no bathtub. 90% of the common areas require you to buy a drink in order to sit. The lobby wood floor is being sanded during our stay. The in-room safe does not work. Night stand does not work. Hotel entrance is being painted at this moment. Stay if you are willing to pay a four-star hotel for a two and a half hotel.

| San Jse , California Couples

2 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 2 /5
  • Hotel staff: 2 /5
  • Comfort: 1 /5
  • Location: 5 /5
  • Value: 2 /5

Honeymoon

Would recommend Mon, Oct 21, 2013
The Moana Surfrider was a perfect location on the beach to see the sunset. Great facility and excellent service. Complimentary tour of the hotel, first glass of wine, and first breakfast were included. There was a resort fee of $30/day, but it was worth it because there of the free self-parking and free wifi. They also charge $2-3 for using the gym too. It is definitely one of the more popular resort on Waikiki. There's always people going in and out of the location. Weddings almost everyday. It was very convenient location for restaurants, market, and shopping. The only down side were that the elevator was out of order sometimes, the lobby was closed off for the first few days and no mention of it by the front desk when we first check-in (more detail from the staff about the closure would be appreciated on how to get around but we figured it out ourselves), and the wifi was down for the most part of the trip.

Shopping hint

There's tons of designer shops everywhere.

| Philadelphia Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 3 /5
  • Hotel staff: 4 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 4 /5

Great Hotel - Perfectly located

Would recommend Tue, Oct 15, 2013
Always a pleasant stay. The staff is great. They are over the top nice. The hotel is beautiful. It is perfectly located at the end of Waikiki. Easier to get in and out of than any of the other beach front hotels. Short walk away from everything in Waikiki. The only downside is the room rate, but for the level of comfort and luxury, it is equal to the other hotels in the area.

Dining

Avoid eating at the hotel, any of the hotels really. Go to any of the local food places instead. Right across the street they have regular farmer's markets in the evening with great local food at low prices.

| California Friends

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 3 /5

Do not stay in this place!!

Would not recommend Wed, Sep 11, 2013
I booked a vacation package for me and my 12yo son.. Our flight from SF got delayed for 8hrs then eventually got cancelled and ended up sleeping at SF airport for the night. I called the hotel that flight got cancelled to let them know about our delayed arrival. Oh boy, when you experience cancelled flights the last thing you want is another hassle. The hotel put us in a tiny square room and only a king bed, although my reservation with says double beds. They would not give me a 2 bed room. The $30(not incl. tax) a night resort charge is ridiculous and for nothing really. The staff are bunch or robots who can't comprehend and always back and forth the closed door for the 'manager'. They lack the simplest common sense. I picked up groceries and asked my son to go up to the room to drop off so I can stay in the car because of terrible 45 minute wait for valet, the key didnt work so I gave him the 2nd key, the 2nd key didnt work so I asked him to get new keys in the front desk. They treated my 12 year old son like a crminal.. They will not give him a key although his name was in the registration.I was on the phone with the front desk person and told me to send my son back and he'd give him the key, to be rejected again the second time..Bunch of uneducated, no common sense staff.. they made my 12yo son feel like he didnt belong there. And their excuse: He could be a crminal or a thhief even if he's 12yo, what about the other guy on the phone?? The simplest grocery dropoff turned out to be a disaster emotional blowup, I've never seen my son cry like that from humiliation. To make the matters worse, they would charge me for the one night that I missed for the cancelled flight and would not extend an extra night to get the 4 night room that I originally booked. I had to spend a nearly whole day on the phone with Orbtz and hotel to take care of it. Hotel would not cooperate and I had to get an Orbtz manager to work things out and it took 6 hours to get the Hotel manager to not charge me the lost. The small square room stinks, it's so tiny that my shin bone hits all the possible corners and furniture as we got ready. There was always this constant toilet smell leaking in the bedroom, kinda gross for a 4 star resort. ugh. There's nothing fancy about this place but the front of the building and history. My tip: stay somewhere else and visit for a drink or dinner, dont let yourself experience the stench of their rooms and their management.

| San Francisco Family

1 /5

Overall score
  • Amenities: 1 /5
  • Cleanliness: 1 /5
  • Hotel staff: 1 /5
  • Comfort: 1 /5
  • Location: 4 /5
  • Value: 1 /5

great location for waikiki

Would recommend Tue, Sep 10, 2013
Beautiful historic building in an ideal location in waikiki. Very romantic setting, and perfect for a couple get away (the hotel, not waikiki).

| San Diego, California Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 4 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 4 /5

Fantastic short vacation

Would recommend Tue, Sep 3, 2013
Hotel is at good location, very open air concept with touch of old time French colony. Highly recommend and definitely come back

| Newport coast California Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 3 /5
  • Hotel staff: 3 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 4 /5

freinds wedding

Would recommend Tue, Sep 3, 2013
Had a great time, hotel took you back to the early days of great hotels. Great staff and location, will come back again maybe try to get a tower room with waterview

Dining

great breakfast at a cheap price, on sunset blvd.

| port townsend wash Family

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Dissapointing Spa Experience

Would not recommend Wed, Aug 21, 2013
After hiking throughout Kauai, my wife and I decided to recover and spoil ourselves by spending the day at the Moana Lani Spa (at the Waikiki Westin Moana Surfrider). What a mistake. Here’s why… 1. Despite $1000 in treatments, we were treated like second class citizens. We were flying out to LAX later that night so we weren’t guests of the hotel, though we had booked $1000 of spa treatments. But could I jump on Wi-Fi to check my work email while my wife did some quick shopping ahead of our appointment? No, sorry sir, that’s only for Moana Surfrider guests. Fair enough...I guess, so how much is it to pay extra for the privilege? No sir, that’s only for guests, despite your $10000 spend -- but you’re welcome to login to your sensitive work email using our freely available public computer over there, next to the kid about to spill his Fanta. 2. The above is a pretty absurd situation, and when we calmly (literally smiling dumbfounded; laughing) pointed this out to Sakura on the Moana Surfrider front desk, I really didn’t feel like the simple query was escalated in any real fashion. I ended walking 2 blocks to a Starbucks. And I had to ask for directions on the street. That’s some top-quality Westin customer service right there. I don’t know if it was because she had a cold (or allergies), but Sakura just felt off script. I do actually believe she genuinely cared, she seemed quite nice, but it felt like she had no script to work from in this situation and was lost. I don’t fault Sakura at all; it’s management. 3. Fun fact: Your SPG Starwood Preferred Guest number is almost useless. Outside of a nominal discount, you don’t accrue points on spa treatments. Allow me to point that out for you, because they won’t. 4. Would you like fries with that? At the very start of each treatment – before you’ve even disrobed – the treatment staff is apparently forced to try to upsell you to further treatments. Parafan wax hand creams, etc. I don’t know about you, but being nickel and dimed before the treatment has begun, when I’m already booked in for $1000 between my wife and I – is the opposite of relaxation. It sets an awkward tone. 5. I purposely chose the “Ikaika Sports” massage for its “range of motion stretches and deep tissue techniques”. However, there wasn’t much stretching at all. It was pretty much a deep tissue massage with some Thai elements thrown in. In fact, I’ve had more stretching in a Thai massage – which was a let-down. That said, Hakura is still a great masseuse and it still felt great. First world problems, right? 6. All the above aside, the spa staff is wonderful. My wife enjoyed Maria’s pedicure, Gilda’s massage and Denise’s facial. And Jessica was great talking me through my very first facial. We were pleasantly surprised to have booked in on 24-hours’ notice, and though I was a few minutes late for my appointment, it wasn’t subtracted from my time. Thank you for that. That said, I’d have been on time if I wasn’t forced to make my way back from Starbucks two blocks away. 7. Which, ultimately, is reflective of our entire Moana Lani Spa experience: The spa staff is great. The management of guest services at this particular hotel… not so much. I don’t normally write reviews, but as an SPG member, I’m still irked by the unpleasantness and felt compelled to share the experience to other travelers.

| Sydney, Australia Couples

2 /5

Overall score
  • Amenities: 2 /5
  • Cleanliness: 2 /5
  • Hotel staff: 2 /5
  • Comfort: 2 /5
  • Location: 2 /5
  • Value: 2 /5