Hilo Bay Hotel (Uncle Billy's Hawaiian Family Resorts)

So old and dirty for the price...that. Is what you should expect in Hilo

Our experience was not good at this hotel. It was very old and not kept up at all. I was not expecting a room air conditioner in a hotel. It smelled moldy which I am allergic to. The bathroom had mildew in between the tiles and was not what I considered even standard. The continental breakfast consisted of toast, english muffins, mini muffins and some tropical fruit. There was no cereal, dry or hot, nor was there any yogurt, hard boiled eggs or real orange juice, items I would expect to see in any other continental breakfast. We had to go out to breakfast instead of eating at the hotel. I would not recommend this hotel to anyone.

This is the second trip to Hilo that we have spent at Uncle Billy's and in the 4 years since our last trip, the rooms our exactly the same. No remodel or update to the rooms at all. We love the open style of the lobby and garden but would have liked the rooms to have been nicer. We went knowing what it was like but would have enjoyed a nice surprize

The hotel location is very good but the facitities are old.

I went to Hilo to attend UHH student orientation and to get to know Hilo. At this hotel, I had many chances to talk to domestic and international tourists and local people. Their breakfast was simple but the ocean view was so beautiful. The general store attached to the hotel was also simple but if you check things in the store, you could learn so many things about Hilo, And because it is very close to the bay area, you could learn the people and culture in Hilo. The hotel was not fancy but rather simple. But it gave me a great sense of being in Hilo.

Hotel was clean, front desk personnel very friendly and helpful. Nice beachfront for 'discovery'. Close to everything in Hilo. LOVED the wildlife singing all night long, great background noise for us!!!

We originally booked at Hilo for the whole time we planned to be on the big island. When we got there we found that there were no sand beaches or luau's there so we spent a night in Kona also at "Uncle Billies". I feel we should be refunded some of our money since we did not use both hotel rooms the same night. The rooms were clean and the desk people were friendly. The breakfast could have had different fruit or something different so we did not have to eat EXACTLY the same thing everyday. If you want me to refer other people to you I would need a refund for that one night.

Customer service is very good. However the hotel sucks. The smell of humidity is bad, and found couple unwanted guess (bugs) crawling around the room. it's not really cheap for the price either, but next time I will pay a little bit more to stay at a much more comfortable place.

The staff was wonderful, friendly and very helpful. I live on O'ahu and thought it would be nice to spend my money at a local place. Not the best choice. It's a nice location if your visiting the Volcano. It is VERY old and needs some serious TLC. The resturant???? Don't bother. The food was horrible and very over priced. They closed early both Friday and Saturday night b/c they had no business. Wonder why. We actually ate cup of soup bought from the Uncle Billy's General Store. The room??? SMELLY and the mattress's are probably as old as I am. A/c was also dicey. I would not stay there again.

Sleeping while there. Loud people and noise next door to our room. Need better continental breakfast. Need more insulation between the walls to keep out noise.