Castle Hilo Hawaiian Hotel

3 stars
View map of 71 Banyan Drive, Hilo (Big Island of Hawaii), HI 96720

Hotel Overview

3.4 /5
Overall score
82%
Would recommend
Amenities:
3.1
Cleanliness:
3.7
Hotel staff:
4
Comfort:
3.6
Location:
4.3
Value:
3.6
The landmark Castle Hilo Hawaiian Hotel has long been a favorite for its affordability, waterfront location and easygoing Island atmosphere. Downtown Hilo's shops and attractions are within a few minutes' drive, and the hotel is right on the same road that leads to Hawaii Volcanoes National Park. Choose a room facing Hilo Bay and enjoy bonus views of Hilo town and the volcano Mauna Kea.
Location
Castle Hilo Hawaiian Hotel sits on the edge of peaceful Hilo Bay along historic Banyan Drive in central Hilo. The hotel looks out onto Coconut Island and the volcano Mauna Kea, which rises behind the town. Liliuokalani Park and Gardens is steps away, and a golf course is just across the street. Hilo offers visitors a view of "real Hawaii" life and easy access to Hawaii Volcanoes National Park.
Dining
Castle Hilo Hawaiian Hotel offers Queen's Court Restaurant, popular for its dinner and breakfast buffets. The hotel's Waioli Lounge offers cocktails and appetizers daily. Hilo offers many additional restaurants and cafes including the nearby Ken's House of Pancakes, a longtime local favorite.
Rooms
Castle Hilo Hawaiian Hotel accommodations include standard, superior and ocean view rooms; junior suites with a separate living room; and 1-bedroom suites, which include a kitchenette. All feature relaxed Island decor, high-speed Internet access (fees may apply), daily housekeeping service, air conditioning and TV. Most also offer a private balcony.
Highlights
  • Take the footbridge near the hotel to Coconut Island for a picnic or swim, keeping an eye out for sea turtles
  • Perfect views of the snow-capped volcano Mauna Loa
  • Stock up on groceries at the nearby Hilo Farmers Market
  • Some rooms have private balconies
  • Swimming pool and sundeck
Nearby attractions
  • Pacific Tsunami Museum (1.3 mi/2.1 km)
  • Lyman Museum (1.5 mi/2.5 km)
  • Imiloa Astronomy Center of Hawaii (2.3 mi/3.7 km)
  • Panaewa Rainforest Zoo & Gardens (6 mi/9.7 km)
  • Akaka Falls (10.4 mi/16.7 km)
  • Hawaii Volcanoes National Park (35.1 mi/56.5 km)
Transportation
  • Hilo International Airport (3.6 mi/5.7 km)
Recreation
Castle Hilo Hawaiian Hotel includes a swimming pool and sundeck. Massage services are also available (fees apply). A 9-hole golf course is just across the street (fees apply).
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Castle Hilo Hawaiian Hotel Rooms

Standard Hotel Room
This guest room has one king, or two double beds available. Some with a balcony.
Superior Hotel Room
This guest room has one king, or two double beds. Some rooms also include a balcony.
One Bedroom Banyan View Room
This guest room has one king size bed and one sofa sleeper. This guest room has a kitchenette, air conditioning, alarm clock radio, coffee/tea maker, direct dial telephone, refrigerator and remote control color cable TV.
Deluxe Ocean View
This guest room has one king, two queen beds available. Room also includes a balcony.

Amenities

  • Free parking
  • Pool
General
Concierge
Activities
Pool
Dining
Restaurant
Services
Conference facilities
Parking
Free parking
Accessibility
Handicapped rooms/facilities

Hotel Map

19.7277 -155.0663
Area served
Hilo, Hawaii
Nearby airports
Hilo Airport (ITO) 2 miles/Kona Airport (KOA) 130 miles
Area description
Located on Hilo Bay in quaint Hilo town.

Dining

Queen's Court Dining Room
Serves American Cuisine. Breakfast Hours 6:30 - 9:30 Lunch Hours 11:15 - 1:15 Dinner Hours 5:30 - 9:00 Dress Code Is Casual

Hotel Policies

Check-in:
3:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (236)

Ratings and reviews for Castle Hilo Hawaiian Hotel

Overall score

3.4 / 5
5.01.0
236 out of 236
Amenities:
3.1
Cleanliness:
3.7
Hotel staff:
4
Comfort:
3.6
Location:
4.3
Value:
3.6

82% would recommend to a friend.

Sort by:
Review of Castle Hilo Hawaiian Hotel

Reviewer score

3
5.01.0
Anonymous
Business
maui, HI
Jun 24, 2009

Nice place for the money

Very friendly staff. Nicest place we seen in Hilo.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
5
Comfort:
3
Location:
4
Value:
4
Trip purpose:

Business

Review of Castle Hilo Hawaiian Hotel

Reviewer score

3
5.01.0
Anonymous
Business
Mainland
Jun 23, 2009

Great hotel, unbeatable location

This was perfect for our excursion to the Big Island. We were honeymooning in Honolulu and wanted to come over for an overnighter to see Kilauea. The hotel was very clean, refreshing, and comfortable. The staff was friendly and very helpful with sightseeing tips. And the location is unbeatable, very convenient.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
5
Value:
3
Trip purpose:

Business

Nightlife tip: Short drive from hotel

Go see the volcano!

Review of Castle Hilo Hawaiian Hotel

Reviewer score

3
5.01.0
Sue in VA
Business
Virginia
Jun 21, 2009

Older, but still nice

The building is older, but the room was comfortable and the view (spend the money and upgrade to an oceanview) was beautiful!! The staff went out of their way to help us and were very friendly. We had a maintenance issue and they were ready to fix it within minutes of our call to the front desk. Great tips and hints on places to see/go. Folks need to remember, this is Hilo, if you need nightlife/discos/parties you're on the wrong side of the island. We were not disappointed and would definitely stay here again.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
5
Comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

Sightseeing tip: Short drive from hotel

The beach at Richardson State Park is great for snorkling - no need to go to Kona and pay the big bucks for an "adventure".

Review of Castle Hilo Hawaiian Hotel

Reviewer score

2
5.01.0
Anonymous
Business
Boise, ID
Jun 9, 2009

adequate

Adequate accommadation for the night,I wouldn't spend a week

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
2
Hotel staff:
4
Comfort:
2
Location:
3
Value:
2
Trip purpose:

Business

Review of Castle Hilo Hawaiian Hotel

Reviewer score

3
5.01.0
Anonymous
Business
New Jersey
Jun 8, 2009

Overall good stay

My fiancee and I travelled to both Oahu and the Big Island during our stay to visit the graduate schools of Hawaii. We were not looking for any sort of luxurious hotel and this hotel seemed to be the best of the options on Orbitz in terms of quality. On Banyan Drive, where I assume the majority (not many) of Hilo's hotels are located, this is the nicest looking on the row. We stayed in a standard room with a king size bed (which you can request by calling the hotel yourself) on the street side. In our opinion, paying the extra money for the waterfront side is just not worth it simply because you don't spend much time in the hotel and also because you can go outside to where those rooms overlook and see the view yourself from the ground floor. It is only a view of Hilo Bay, downtown Hilo and Coconut Island (nothing spectacular, but at the same time pretty). The front desk is friendly and helpful especially with directions and the girls at the tour desk are also helpful in helping you with taxis and things to do. However, if you are renting a car, you can visit almost all the attractions yourself and save a great deal of money in the meantime. If you want to go to the Volcanoes or lava flow or anything, just drive yourself. It is really a waste to pay for tours. The food from the bar is good, but the seafood buffet is not really worth it!! ($40 per person and the quality of the food is not very good. we regret doing it). Free parking at hotel, rooms were neat and clean, not at all noisy, BUT NO REFRIGERATOR, MICROWAVE, BREAKFAST, OR FREE INTERNET - the biggest downfalls of the stay here. Other than that, a good stay and in a great location for the money. Ken's pancake house is good and advanced auto has good deals on rental cars. Hotel could use some updating.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
4
Hotel staff:
4
Comfort:
5
Location:
5
Value:
3
Trip purpose:

Business

Review of Castle Hilo Hawaiian Hotel

Reviewer score

4
5.01.0
rhodak
Business
Huntington Beach, CA
May 28, 2009

Its probably the best hotel in Hilo

Good food and good people.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
5
Comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: Short drive from hotel

Kens House of Pancakes

Review of Castle Hilo Hawaiian Hotel

Reviewer score

4
5.01.0
Anonymous
Business
Myrtle Beach, SC
May 14, 2009

Good choice, great concierge service

Superb views of huge Hilo Bay - great street with unbelievable Banyan Trees - next to Japanese gardens, overlooking a park - straight on view of Mauna Kea when emerged from the clouds. Wonderful deck for relaxing and enjoying the peaceful view. Clean rooms, very compfortable beds. Restaurant only open certain hours was inconvenient for vacationers not rising early, especially since there is only one other "breakfast" place in town! Concierge desk was unbelievably helpful in pointing us to activities to accomplish in a short time frame. Arranged for great tour for us as well as mapping out our free time for best things to do.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
5
Hotel staff:
4
Comfort:
5
Location:
5
Value:
3
Trip purpose:

Business

Sightseeing tip: Short drive from hotel

Have to include scenic route on Highway 19 and be sure and go to the botanical garden - incredible setting leading down to ocean - every conceivable flower. Can't go to Hawaii big island without seeing Volcanoes National Park.

Review of Castle Hilo Hawaiian Hotel

Reviewer score

4
5.01.0
thntan
Business
Vancouver, BC
May 9, 2009

Quiet and comfortable in a nice location

We enjoyed our stay in this clean and well-located hotel with free parking and an on-site laundry room - useful when you have children. A complimentary breakfast and in room coffee would be nice. In room coffee is available only for the first day and after that it is $2 per package.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
4
Trip purpose:

Business

Shopping tip: Short drive from hotel

The Farmers' Market is a very good place for fresh fruits and locally prepared food. Sombat's is a good, popular Thai restaurant just outside Banyan Drive (where the hotel is located). Read the Guide Book - The Big Island Revealed by Andrew Doughty.

Review of Castle Hilo Hawaiian Hotel

Reviewer score

3
5.01.0
Anonymous
Business
hawaii
May 8, 2009

Acceptable

View was exceptional.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
2
Hotel staff:
4
Comfort:
3
Location:
3
Value:
2
Trip purpose:

Business

Review of Castle Hilo Hawaiian Hotel

Reviewer score

1
5.01.0
Anonymous
Business
Phoenix, AZ
May 3, 2009

Hawaii Trip

Would never stay here again.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
2
Hotel staff:
2
Comfort:
2
Location:
2
Value:
2
Trip purpose:

Business

Dining tip: Short drive from hotel

Cafe Pesto

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