Castle Hilo Hawaiian Hotel

3 stars
71 Banyan Drive, Hilo (Big Island of Hawaii), HI 96720
Hotel Overview

3.4/5

Overall score

82%

Would recommend

Amenities:
3.1
Cleanliness:
3.7
Hotel staff:
4
Comfort:
3.6
Location:
4.3
Value:
3.6
Island-style hotel on Hilo waterfront offers value and volcano views
The landmark Castle Hilo Hawaiian Hotel has long been a favorite for its affordability, waterfront location and easygoing Island atmosphere. Downtown Hilo's shops and attractions are within a few minutes' drive, and the hotel is right on the same road that leads to Hawaii Volcanoes National Park. Choose a room facing Hilo Bay and enjoy bonus views of Hilo town and the volcano Mauna Kea.
Highlights
  • Take the footbridge near the hotel to Coconut Island for a picnic or swim, keeping an eye out for sea turtles
  • Perfect views of the snow-capped volcano Mauna Loa
  • Stock up on groceries at the nearby Hilo Farmers Market
  • Some rooms have private balconies
  • Swimming pool and sundeck
Location
Castle Hilo Hawaiian Hotel sits on the edge of peaceful Hilo Bay along historic Banyan Drive in central Hilo. The hotel looks out onto Coconut Island and the volcano Mauna Kea, which rises behind the town. Liliuokalani Park and Gardens is steps away, and a golf course is just across the street. Hilo offers visitors a view of "real Hawaii" life and easy access to Hawaii Volcanoes National Park.
Rooms
Castle Hilo Hawaiian Hotel accommodations include standard, superior and ocean view rooms; junior suites with a separate living room; and 1-bedroom suites, which include a kitchenette. All feature relaxed Island decor, high-speed Internet access (fees may apply), daily housekeeping service, air conditioning and TV. Most also offer a private balcony.
Dining
Castle Hilo Hawaiian Hotel offers Queen's Court Restaurant, popular for its dinner and breakfast buffets. The hotel's Waioli Lounge offers cocktails and appetizers daily. Hilo offers many additional restaurants and cafes including the nearby Ken's House of Pancakes, a longtime local favorite.
Recreation
Castle Hilo Hawaiian Hotel includes a swimming pool and sundeck. Massage services are also available (fees apply). A 9-hole golf course is just across the street (fees apply).
Transportation
  • Hilo International Airport (3.6 mi/5.7 km)
Attractions
  • Pacific Tsunami Museum (1.3 mi/2.1 km)
  • Lyman Museum (1.5 mi/2.5 km)
  • Imiloa Astronomy Center of Hawaii (2.3 mi/3.7 km)
  • Panaewa Rainforest Zoo & Gardens (6 mi/9.7 km)
  • Akaka Falls (10.4 mi/16.7 km)
  • Hawaii Volcanoes National Park (35.1 mi/56.5 km)

Castle Hilo Hawaiian Hotel Rooms

Standard Hotel Room
This guest room has one king, or two double beds available. Some with a balcony.
Superior Hotel Room
This guest room has one king, or two double beds. Some rooms also include a balcony.
One Bedroom Banyan View Room
This guest room has one king size bed and one sofa sleeper. This guest room has a kitchenette, air conditioning, alarm clock radio, coffee/tea maker, direct dial telephone, refrigerator and remote control color cable TV.
Deluxe Ocean View
This guest room has one king, two queen beds available. Room also includes a balcony.

Amenities

  • Free parking
  • Pool
General
Concierge
Activities
Pool
Dining
Restaurant
Services
Conference facilities
Parking
Free parking
Accessibility
Handicapped rooms/facilities

Hotel Map

19.7277 -155.0663
Area served
Hilo, Hawaii
Nearby airports
Hilo Airport (ITO) 2 miles/Kona Airport (KOA) 130 miles
Area description
Located on Hilo Bay in quaint Hilo town.

Dining

Queen's Court Dining Room
Serves American Cuisine. Breakfast Hours 6:30 - 9:30 Lunch Hours 11:15 - 1:15 Dinner Hours 5:30 - 9:00 Dress Code Is Casual

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (211)

Ratings and reviews for Castle Hilo Hawaiian Hotel

Overall score

3.4 / 5
5.01.0
211 out of 211
Amenities:
3.1
Cleanliness:
3.7
Hotel staff:
4
Comfort:
3.6
Location:
4.3
Value:
3.6

82% would recommend to a friend.

Sort by:
Review of Castle Hilo Hawaiian Hotel

Reviewer score

4
5.01.0
Anonymous
Business
USA
Aug 26, 2008

good stay

This hotel was comfortable however the room was very warm and stuffy. It had a weird smell to the room when we first walked in. The air condition wasn't on, and once it was turned on the room wasn't as stuffy. The fridge wasn't on and we had food to place in it but had to turn it on first. The first time I stayed at this hospital the hotel and room was better and the room was more comfortable and not as stuffy. It didn't have a smell at all.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
4
Hotel staff:
4
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Money-saving tip: Short drive from hotel

national volcano park

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Review of Castle Hilo Hawaiian Hotel

Reviewer score

4
5.01.0
Anonymous
Business
Baldwinsville, NY
Aug 3, 2008

Scenic View

Very nice view from oceanside. Great location for seeing the east side of Hawaii. But, the waterfalls are only a trickle in August. Good if you are spending a lot of time in the local area or at Volcanoes National Park. For a short visit consider the drive from the west side as the hotels are much nicer. The hotel itself is well located in Hilo. The surrounding parks and gardens are amazing. But this is not a first class hotel, it's age is showing. However, it is clean and the seafood buffet is fantastic. We did not eat any other meals at the hotel. The local places were varied and very interesting.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
4
Hotel staff:
5
Comfort:
2
Location:
5
Value:
4
Trip purpose:

Business

Dining tip: Short drive from hotel

Very nice places to eat, from the pancake shop on the intersection of RT's 9 and 11 to the Italian place in the downtown area.

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Review of Castle Hilo Hawaiian Hotel

Reviewer score

4
5.01.0
Anonymous
Business
Kihei, HI
Jul 10, 2008

good for the money

with this economy this is a good hotel for your buck...

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of Castle Hilo Hawaiian Hotel

Reviewer score

5
5.01.0
Anonymous
Business
USA
Apr 22, 2008

Great location

View was beautiful and staff was very accomodating. Upon our arrival the first night they had made no rooms available with two beds. They gave us a room with a king size bed. We were two senior citizen women and they promised us another room first thing in the morning so moved us as promised to a room with two double beds. We really appreciated the move to the new room. Everyone was very pleasant and maid service was excellent. Dining room was a little spendy so ate at other restaurants. Service was poor in the restaurant. We went in first night and were shown to a table and 30 minutes later we had not even received a menu. Got up and walked out due to poor service. Otherwise, everything was excellent.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: Short drive from hotel

Ken's Pancake House has excellent food and good service. Japanese park next to hotel is beautiful and so nice for walking tour.

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Review of Castle Hilo Hawaiian Hotel

Reviewer score

5
5.01.0
Anonymous
Business
USA
Mar 17, 2008

The Aloha Spirit is alive at the Castle Hilo Hawaiian

The Castle Hilo Hawaiian Hotel is located 10 minutes from the airport on the shoreline of Hilo Bay, a very beautiful spot. The hotel staff was very gracious and accommodating throughout our short visit, they made us feel very welcomed. The room was very clean, spacious and comfortable with a balcony so we could enjoy the scenery and fresh air. The restaurant offered a great Hawaiian Seafood Buffet dinner that was popular with guests and local residents as well. The hotel also has ample free parking for guests. The only recommendation we made was to fix the tub drainage, very slow. Other than that, we will definitely stay there again!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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Review of Castle Hilo Hawaiian Hotel

Reviewer score

5
5.01.0
Anonymous
Business
Birmingham, AL
Mar 1, 2008

My review of Castle Hilo Hawaiian Hotel

nice grounds,decent room,staff was very friendly.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

Sightseeing tip: Not Applicable

a car is a must to see anything, be sure to take a helicoptor ride

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Review of Castle Hilo Hawaiian Hotel

Reviewer score

4
5.01.0
Anonymous
Business
USA
Feb 14, 2008

Great Location Very Hawaiian

We enjoyed our stay - the only drawback was the room smelled musty when we walked in - and the musty smell transferred on to our stored clothing. Other than that everything was very nice. Great location - great views - the gounds were pleasant to walk around. Would go again, just remember to bring lots of air santitizer ;-)

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
2
Hotel staff:
5
Comfort:
4
Location:
5
Value:
4
Trip purpose:

Business

Sightseeing tip: Short drive from hotel

Hawaii Volcano National Park - a MUST see!! Incredible. Rainforests/ocean/lava - the most amazing experiences all on one island!!!

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Review of Castle Hilo Hawaiian Hotel

Reviewer score

5
5.01.0
Anonymous
Business
Honolulu, HI
Dec 6, 2007

Friendly but very plain

The Castle Hilo Hawaiian is in an excellent location if you're doing business in Hilo, close to the airport, state offices, and downtown. Hilo is not a fancy place and this hotel is not a fancy hotel. Very friendly and courteous staff, warm atmosphere but everything is very plain and simple - few amenities. Rooms are neat and clean but again, very plain. Ask for an oceanview room if available. The view of Hilo Bay, especially on a sunny day, is gorgeous.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: Short walk from hotel

Try the nearby Coconut Grill for dinner - good food in a nostalgic, casual atmosphere.

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Review of Castle Hilo Hawaiian Hotel

Reviewer score

5
5.01.0
Anonymous
Business
Seattle, WA
Oct 2, 2007

Great location and services. Very helpful.

The hotel was older but well maintained. Staff were great. Food was priced well and was excellent. The location was great. Wonderful views of the ocean, bay and crusie ships going back and forth. We walked to many local events, shopping, dining, and two great beachs.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
4
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: Short walk from hotel

Many great sea fool resteraunts within walking distance.

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Review of Castle Hilo Hawaiian Hotel

Reviewer score

5
5.01.0
Anonymous
Business
Oakland, CA
May 21, 2007

Family Oriented

The Castle Hawaiian Hotel had a very pleasant, friendly staff who were always smiling and just seemed to start my day with a smile on my face as well. The bathroom had extra towels which was put there without us having to ask for them and the room had beds that were so comfortable we fell asleep very quickly. Also, the hotel was right next door to a beautiful, peaceful park which made the morning jog great! My family and I had an enjoyable experience and will certainly stay there on our next trip.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Dining tip: Short drive from hotel

Three blocks away there's a restaurant that has the most remarkable breakfasts.

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