Castle Hilo Hawaiian Hotel

3 stars
71 Banyan Drive, Hilo (Big Island of Hawaii), HI 96720
Hotel Overview
Reviewer score
3.4
out of 5
351 reviews
Great Hilo Stay

This hotel after being renovated is fantastic! Clean rooms, clean environment, and friendly staff.... See full review

  • JALNP
  • Nov 23, 2013
Great stay!

We couldn't ask for better. The location is perfect. The rooms are dated but very clean and... See full review

  • B. Timothy
  • May 16, 2013
Island-style hotel on Hilo waterfront offers value and volcano views
The landmark Castle Hilo Hawaiian Hotel has long been a favorite for its affordability, waterfront location and easygoing Island atmosphere. Downtown Hilo's shops and attractions are within a few minutes' drive, and the hotel is right on the same road that leads to Hawaii Volcanoes National Park. Choose a room facing Hilo Bay and enjoy bonus views of Hilo town and the volcano Mauna Kea.
Highlights
  • Take the footbridge near the hotel to Coconut Island for a picnic or swim, keeping an eye out for sea turtles
  • Perfect views of the snow-capped volcano Mauna Loa
  • Stock up on groceries at the nearby Hilo Farmers Market
  • Some rooms have private balconies
  • Swimming pool and sundeck
Location
Castle Hilo Hawaiian Hotel sits on the edge of peaceful Hilo Bay along historic Banyan Drive in central Hilo. The hotel looks out onto Coconut Island and the volcano Mauna Kea, which rises behind the town. Liliuokalani Park and Gardens is steps away, and a golf course is just across the street. Hilo offers visitors a view of "real Hawaii" life and easy access to Hawaii Volcanoes National Park.
Rooms
Castle Hilo Hawaiian Hotel accommodations include standard, superior and ocean view rooms; junior suites with a separate living room; and 1-bedroom suites, which include a kitchenette. All feature relaxed Island decor, high-speed Internet access (fees may apply), daily housekeeping service, air conditioning and TV. Most also offer a private balcony.
Dining
Castle Hilo Hawaiian Hotel offers Queen's Court Restaurant, popular for its dinner and breakfast buffets. The hotel's Waioli Lounge offers cocktails and appetizers daily. Hilo offers many additional restaurants and cafes including the nearby Ken's House of Pancakes, a longtime local favorite.
Recreation
Castle Hilo Hawaiian Hotel includes a swimming pool and sundeck. Massage services are also available (fees apply). A 9-hole golf course is just across the street (fees apply).
Transportation
  • Hilo International Airport (3.6 mi/5.7 km)
Attractions
  • Pacific Tsunami Museum (1.3 mi/2.1 km)
  • Lyman Museum (1.5 mi/2.5 km)
  • Imiloa Astronomy Center of Hawaii (2.3 mi/3.7 km)
  • Panaewa Rainforest Zoo & Gardens (6 mi/9.7 km)
  • Akaka Falls (10.4 mi/16.7 km)
  • Hawaii Volcanoes National Park (35.1 mi/56.5 km)

Castle Hilo Hawaiian Hotel Rooms

Superior Hotel Room
This guest room has one king, or two double beds. Some rooms also include a balcony.
One Bedroom Banyan View Room
This guest room has one king size bed and one sofa sleeper. This guest room has a kitchenette, air conditioning, alarm clock radio, coffee/tea maker, direct dial telephone, refrigerator and remote control color cable TV.
Deluxe Ocean View
This guest room has one king, two queen beds available. Room also includes a balcony.
Standard Hotel Room
This guest room has one king, or two double beds available. Some with a balcony.

Amenities

  • Free parking
  • Pool
General
Concierge
Activities
Pool
Dining
Restaurant
Services
Conference facilities
Parking
Free parking
Accessibility
Handicapped rooms/facilities

Hotel Map

19.7277 -155.0663
Area served
Hilo, Hawaii
Nearby airports
Hilo Airport (ITO) 2 miles/Kona Airport (KOA) 130 miles
Area description
Located on Hilo Bay in quaint Hilo town.

Dining

Queen's Court Dining Room
Serves American Cuisine. Breakfast Hours 6:30 - 9:30 Lunch Hours 11:15 - 1:15 Dinner Hours 5:30 - 9:00 Dress Code Is Casual

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (351)

Ratings and reviews for Castle Hilo Hawaiian Hotel

Overall score

3.4 / 5
5.01.0
351 out of 351
Amenities:
3.1
Room cleanliness:
3.7
Hotel staff:
4
Room comfort:
3.6
Location:
4.3
Value:
3.6

83% would recommend to a friend.

Sort by:
Review of Castle Hilo Hawaiian Hotel

Reviewer score

3
5.01.0
Business Traveler 714
Business
Garden Grove, CA
Jul 4, 2014

Great price and even better location.

You can't ask for a better location. The hotel elevator was old but it did its job to get us from lobby to our floor. The room was in decent condition and the staff was friendly. I didn't encounter any problems at the hotel. Its was easy to check in and out.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
3
Room comfort:
4
Location:
4
Value:
5
Trip purpose:

Business

Review of Castle Hilo Hawaiian Hotel

Reviewer score

3
5.01.0
DMac the Destroyer
Tacoma, WA
Apr 4, 2014

Average hotel in a dreary, quiet town

Hilo is one of the wettest places in the world. We found no dining or night life within a reasonable distance from this hotel, and ended up spending most of our trip traveling to drier climates, up to and usually over an hour's drive away. I'd never stay here again for reasons of seeking sunshine or beach fun.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
3
Room comfort:
4
Location:
1
Value:
3
Nightlife tip: Not Applicable

There is no night life in Hilo

Review of Castle Hilo Hawaiian Hotel

Reviewer score

4
5.01.0
JALNP
California
Nov 23, 2013

Great Hilo Stay

This hotel after being renovated is fantastic! Clean rooms, clean environment, and friendly staff. I hope to return soon for another visit! Thank you!

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
5
Value:
4
Sightseeing tip: Short drive from hotel

Akaka Falls, Lava Tree Park, Kalapana, and Kapoho

Review of Castle Hilo Hawaiian Hotel

Reviewer score

2
5.01.0
808Derek
Oahu, Hawaii
Aug 4, 2013

O'K Hotel

The rooms are old and they're in the process of ronovation now. We had a key card problem at first. They did not belive me. Until they tryed to unlock the door. After the upgraded us to a suite. That was nice !

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
2
Hotel staff:
2
Room comfort:
2
Location:
4
Value:
2
Dining tip: In Hotel

The Friday night Buffet dinner was good. The best thing was the prime rib. I would give it 3 stars out of 5.

Review of Castle Hilo Hawaiian Hotel

Reviewer score

3
5.01.0
Franny and Zooey
Haiku, HI
Jun 21, 2013

....

Totally fine +) great location: view of the bay/ near downtown Hilo -) linens: chintzy/ minimal, construction and power outage without warning (we didn't see the note under the door til after the power came back on)

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
3
Hotel staff:
3
Room comfort:
2
Location:
5
Value:
2
Review of Castle Hilo Hawaiian Hotel

Reviewer score

4
5.01.0
B. Timothy
Benson, MN
May 16, 2013

Great stay!

We couldn't ask for better. The location is perfect. The rooms are dated but very clean and comfortable. You use them to home out of not live in. Good water pressure in the shower. Good AC. Awesome presentation when you enter the lobby. Great staff and terrific housekeeping. We loved our balcony facing the ocean andCoconut Island. Would stay there every time but would eat elsewhere. Dining area has it all but the food is not the greatest. However, there are plenty of eating places nearby as the hotel has the ideal location.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
5
Room comfort:
4
Location:
5
Value:
5
Review of Castle Hilo Hawaiian Hotel

Reviewer score

3
5.01.0
No more war
Seattle, WA
Apr 21, 2013

Adequate. Possible nice view

Hotel appointments and fixtures are a bit dated but adequately maintained. Water view is quite nice.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
3
Room comfort:
4
Location:
4
Value:
3
Review of Castle Hilo Hawaiian Hotel

Reviewer score

4
5.01.0
Tehani
Hawaii
Apr 17, 2013

one night stay

The hotel was fairly nice. Everything worked out good for us. We only stayed overnight. We went there to visit our nephew that was there at a youth program. I would stay at this hotel again. We had the buffet there it was good but a bit pricey.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
4
Room comfort:
3
Location:
3
Value:
4
Review of Castle Hilo Hawaiian Hotel

Reviewer score

4
5.01.0
Merry Lyn
Thornton, Colorado
Mar 13, 2013

Much more than we expected!

Well kept hotel with extremely helpful staff. Nice view from room, enjoyed the balcony a lot. Restaurant and Lounge were popular with hotel visitors as well and the local residents. Really liked that we could walk to so many places too. We will definitely be staying at Hilo Hawaiian on our next visit.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
3
Hotel staff:
4
Room comfort:
3
Location:
4
Value:
4
Sightseeing tip: Short drive from hotel

Old Town Hilo is a great place to visit. Lots of interesting shops to visit.

Review of Castle Hilo Hawaiian Hotel

Reviewer score

4
5.01.0
Manta Bday girl
Tarzana, ca
Feb 4, 2013

Good hotel for Hilo

A great room except for: 1. noisy Banyan Trees birds 2. no king beds available @ check in 3. I do not recommend their breakfast buffet (bad service, & not the yummiest food, except for the delicious guava juice)

Hotel features (5 = best, 1 = worst):
Amenities:
5
Room cleanliness:
5
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
4
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