Castle Hilo Hawaiian Hotel

3 stars
View map of 71 Banyan Drive, Hilo (Big Island of Hawaii), HI 96720

Hotel Overview

Reviewer score
3.4
out of 5
196 reviews
Very good place!!

It was a great experience staying at this hotel. The view was great from our 8th floor room. The... See full review

  • Yogee
  • Jul 28, 2015
Short huit sweet tip

We only stayed there for one night, but wish we could have stayed longer. We will highly recommend... See full review

  • Laxman P.
  • Jun 15, 2015
The landmark Castle Hilo Hawaiian Hotel has long been a favorite for its affordability, waterfront location and easygoing Island atmosphere. Downtown Hilo's shops and attractions are within a few minutes' drive, and the hotel is right on the same road that leads to Hawaii Volcanoes National Park. Choose a room facing Hilo Bay and enjoy bonus views of Hilo town and the volcano Mauna Kea.
Location
Castle Hilo Hawaiian Hotel sits on the edge of peaceful Hilo Bay along historic Banyan Drive in central Hilo. The hotel looks out onto Coconut Island and the volcano Mauna Kea, which rises behind the town. Liliuokalani Park and Gardens is steps away, and a golf course is just across the street. Hilo offers visitors a view of "real Hawaii" life and easy access to Hawaii Volcanoes National Park.
Dining
Castle Hilo Hawaiian Hotel offers Queen's Court Restaurant, popular for its dinner and breakfast buffets. The hotel's Waioli Lounge offers cocktails and appetizers daily. Hilo offers many additional restaurants and cafes including the nearby Ken's House of Pancakes, a longtime local favorite.
Rooms
Castle Hilo Hawaiian Hotel accommodations include standard, superior and ocean view rooms; junior suites with a separate living room; and 1-bedroom suites, which include a kitchenette. All feature relaxed Island decor, high-speed Internet access (fees may apply), daily housekeeping service, air conditioning and TV. Most also offer a private balcony.
Highlights
  • Take the footbridge near the hotel to Coconut Island for a picnic or swim, keeping an eye out for sea turtles
  • Perfect views of the snow-capped volcano Mauna Loa
  • Stock up on groceries at the nearby Hilo Farmers Market
  • Some rooms have private balconies
  • Swimming pool and sundeck
Nearby attractions
  • Pacific Tsunami Museum (1.3 mi/2.1 km)
  • Lyman Museum (1.5 mi/2.5 km)
  • Imiloa Astronomy Center of Hawaii (2.3 mi/3.7 km)
  • Panaewa Rainforest Zoo & Gardens (6 mi/9.7 km)
  • Akaka Falls (10.4 mi/16.7 km)
  • Hawaii Volcanoes National Park (35.1 mi/56.5 km)
Transportation
  • Hilo International Airport (3.6 mi/5.7 km)
Recreation
Castle Hilo Hawaiian Hotel includes a swimming pool and sundeck. Massage services are also available (fees apply). A 9-hole golf course is just across the street (fees apply).

Castle Hilo Hawaiian Hotel Rooms

Standard Hotel Room
This guest room has one king, or two double beds available. Some with a balcony.
Superior Hotel Room
This guest room has one king, or two double beds. Some rooms also include a balcony.
One Bedroom Banyan View Room
This guest room has one king size bed and one sofa sleeper. This guest room has a kitchenette, air conditioning, alarm clock radio, coffee/tea maker, direct dial telephone, refrigerator and remote control color cable TV.
Deluxe Ocean View
This guest room has one king, two queen beds available. Room also includes a balcony.

Amenities

  • Free parking
  • Pool
General
Concierge
Activities
Pool
Dining
Restaurant
Services
Conference facilities
Parking
Free parking
Accessibility
Accessible Rooms/Facilities

Hotel Map

19.7277 -155.0663
Area served
Hilo, Hawaii
Nearby airports
Hilo Airport (ITO) 2 miles/Kona Airport (KOA) 130 miles
Area description
Located on Hilo Bay in quaint Hilo town.

Dining

Queen's Court Dining Room
Serves American Cuisine. Breakfast Hours 6:30 - 9:30 Lunch Hours 11:15 - 1:15 Dinner Hours 5:30 - 9:00 Dress Code Is Casual

Hotel Policies

Check-in:
3:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (196)

Ratings and reviews for Castle Hilo Hawaiian Hotel

Overall score

3.4 / 5
5.01.0
196 out of 196
Amenities:
3.1
Cleanliness:
3.7
Hotel staff:
4
Comfort:
3.6
Location:
4.3
Value:
3.6

82% would recommend to a friend.

Sort by:
Review of Castle Hilo Hawaiian Hotel

Reviewer score

3
5.01.0
deborah d.
Business
eureka
Jul 31, 2015

family trip

The hotel was in disrepair. The pool need maintenance and the room decor was outdated. The staff were very friendly and accommodating.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
3
Hotel staff:
5
Comfort:
3
Location:
3
Value:
1
Trip purpose:

Business

Review of Castle Hilo Hawaiian Hotel

Reviewer score

3
5.01.0
Ann
Business
N/A
Jul 29, 2015

Short graduation getaway

The room was clean but we had wanted a king bed and got 2 queen beds. Rather than complain we just used the one queen bed. Was cramped but it worked.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
3
Comfort:
3
Location:
5
Value:
2
Trip purpose:

Business

Review of Castle Hilo Hawaiian Hotel

Reviewer score

5
5.01.0
Yogee
Business
DUBLIN
Jul 28, 2015

Very good place!!

It was a great experience staying at this hotel. The view was great from our 8th floor room. The staff was very accommodative they checked us in much earlier than scheduled time. Nothing flashy about this place but, room was very neat and was kept every day. It is located on beautiful Banyan tree road and just a few steps away from Coconut Island. We really enjoyed staying here. No internet in the room (is available in lobby). It was good one way so that kids spent more time outside rather than playing with electronics :)

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
4
Location:
4
Value:
4
Trip purpose:

Business

Review of Castle Hilo Hawaiian Hotel

Reviewer score

2
5.01.0
deborah d.
Business
eureka
Jul 23, 2015

Not what we were expecting

Hotel did not meet our expectations. Hotel was not maintained well and the pool was in need of a refurbishing-tiles were missing and cement was crumbling. Staff was always helpful.

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
3
Hotel staff:
4
Comfort:
3
Location:
3
Value:
1
Trip purpose:

Business

Review of Castle Hilo Hawaiian Hotel

Reviewer score

4
5.01.0
pandit p.n
Business
Bangalore
Jul 14, 2015

Dream trip to Volcanoes National Park

Excellent location of hotel, peaceful and tranquil. Great view from the balcony.Excellent staff with true hospitality. Room - not at par with the rest, needs a door between the wash room and bed room. Restaurant and food - average, but timings very short in a holiday destination.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
4
Hotel staff:
5
Comfort:
3
Location:
5
Value:
4
Trip purpose:

Business

Review of Castle Hilo Hawaiian Hotel

Reviewer score

1
5.01.0
Another One From Texas
Business
Austin
Jul 13, 2015

So-so hotel

Room is clean and fine. However, it is a cheap hotel regarding to providing you cups and soaps. The first day we came, there were 2 paper cups with 4 of us. That was ok as they could assume there were only a couple. The next day guess what? We were down to 1 paper cup only. And it's paper cup! I don't know what they think 4 of us could share coffee drink, milk drink, water drink, etc. with 1 paper cup! Moreover, since we still had some extra soap/shampoo, probably a third of each little bottle. So they decided we probably didn't need more shampoo/soap. The result was no new soap and shampoo for us! I ended up coming down to the lobby and asked for more cups, shampoo and soap. Then next day? The same thing happened - one paper cup. This time they did give us new shampoo and soap because I did throw the previous day left over to trash to make sure I got new one. So I had to ask for more cups again. I'd never seen this kind of problem in any hotel I've stayed before. This is terrible! Another unpleasant thing is no free wifi in room. That's a huge drawback for us as my husband needed it for his business. Anyway, I won't plan to ever come back again.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
1
Comfort:
3
Location:
3
Value:
1
Trip purpose:

Business

Review of Castle Hilo Hawaiian Hotel

Reviewer score

4
5.01.0
Dixonl
Business
N/A
Jun 22, 2015

couple's retreat

Was actually surprised the hotel was updated and clean. One would think because it was an older building that the rooms would look outdated but we were pleasantly surprised when we opened the door. The bed was comfortable for the most part and not mention the view. We did not eat at the restaurant on site but prices were that of any hotel restaurant. The location was good close to the airport, downtown and close proximity to other restaurants. I would stay again when visiting the Big Island.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
5
Hotel staff:
4
Comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

Review of Castle Hilo Hawaiian Hotel

Reviewer score

5
5.01.0
Laxman P.
Business
N/A
Jun 15, 2015

Short huit sweet tip

We only stayed there for one night, but wish we could have stayed longer. We will highly recommend it to our friends. Staff was friendly and cordial.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
4
Comfort:
5
Location:
4
Value:
5
Trip purpose:

Business

Review of Castle Hilo Hawaiian Hotel

Reviewer score

5
5.01.0
Kimberly K.
Business
Irvine
Mar 2, 2015

Great hotel

Hotel staff was super friendly and the room was clean, beautiful view and close to the Hilo cruise port

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

Review of Castle Hilo Hawaiian Hotel

Reviewer score

5
5.01.0
mruts
Business
N/A
Mar 2, 2015

Beautiful location, right on the water.

Had a room on the 8th floor. Beautiful view of the bay. Room was clean and comfortable. Have stayed at a nearby hotel that seemed like it was dying, not so here. Staff was very helpful. Buffet is excellent.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Business

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