$85 Avg/night
Rate and special offer based on Check-in: Jul 31, 2014 Check-out: Aug 1, 2014

Hilo Naniloa Hotel

2 stars
93 Banyan Drive, Hilo (Big Island of Hawaii), HI 96720
Hotel Overview
Reviewer score
3.1
out of 5
227 reviews
Dont be fooled by the outside

This hotel is undergoing a transition so dont let the unpainted outside fool you. The rooms are... See full review

  • Carolyn54
  • Jul 12, 2014
no wifi no phone in the room

very clean, but no phone inside the room, and no wifi inside. See full review

  • Catherine Li
  • May 31, 2014
Just minutes from the Hilo International Airport, Hilo Naniloa Hotel nestled in a tranquil tropical setting overlooking Hilo Bay, surrounded by lush landscaped pathways, tide pools and volcanic rock.

Our air conditioned rooms and suites offer magnificent views of Coconut Island, majestic snow capped Mauna Kea and the Hamakua coastline. The rooms feature new furniture, spacious marble tile bathroom, 32-in Flat screen TV, free internet access and local artist Kristie Fujiyama's original art work.

Hilo's premier resort features swimming pool, a 9 hole golf course, wedding gazebo, meeting and banquet facilities, and complimentary self-parking.

Hilo Naniloa Hotel Rooms

Ocean Front
Newly renovated Ocean Front rooms of the Mauna Kea Tower offer spectacular sweeping views of Hilo Bay, beautiful Coconut Island, and the lush Hamakua Coast. Located on the edge of the ocean, the ocean front rooms are newly refurbished in a casually elegant tropical decor feauturing a balcony and original artwork by Kristie Fujiyama Kosmides, spacious marble tile bath, new furniture, refrigerator, TV, coffee maker, and hairdryer. Bed type available: King, Two Doubles, 1 King, and 1 Twin. Nonsmoking
Garden View
Garden view rooms come with one king bed or two double beds. Flat screen TV, free high speed internet access, clock radio, mini refrigerator, coffeemaker, and hairdryer. Nonsmoking.
Partial Harbor View
One King bed or two double beds. Partial views of Hilo Harbor and Banyan Drive. Casual, elegant tropical decor. Spacious marble tile bathroom. Free high speed internet access. Flat screen TV, mini refrigerator, coffeemaker,and hairdryer. Nonsmoking
Deluxe Ocean Front
One king bed. Views of Hilo Bay, Coconut Island and the Hamakua Coast. Rooms come with a balcony to enjoy the sweeping ocean vistas. Original artwork by local artist Krsitie Fujiyama Kosmides. Complimentary high speed internet access. Spacious marble tiled bathroom. Flat screen TV, clock radio, coffeemaker, mini refrigerator, microwave and hairdryer. Nonsmoking

Amenities

  • WiFi
  • Free parking
Dining
Restaurant
Services
Conference facilities
Internet
WiFi
Parking
Free parking
Accessibility
Handicapped rooms/facilities

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Reviewer score 3.5 out of 5
Reviewer score 3.4 out of 5

Hotel Map

19.7285 -155.0652
Area served
Hilo Hawaii
Nearby airports
Hilo Airport ITO 3 miles Kona Airport-KOA 90 Miles
Area description
Hawaii Volcanoes National Park, Historic Hilo Town, Akaka Waterfalls, Waipio Valley, Nani Mau Gardens, Imiloa Astronomy Center

Meeting facilities

Meeting Info
Meeting rooms available accommodating up to 1000 people.

Hotel Policies

Check-in:
1500
Check-out:
1200

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

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Guest Reviews (227)

Ratings and reviews for Hilo Naniloa Hotel

Overall score

3.1 / 5
5.01.0
227 out of 227
Amenities:
2.7
Room cleanliness:
4.1
Hotel staff:
3.8
Room comfort:
3.7
Location:
4.4
Value:
3.5

74% would recommend to a friend.

Sort by:
Review of Hilo Naniloa Hotel

Reviewer score

3
5.01.0
oot.n.aboot
Niagara Falls, Ontario
Jul 22, 2014

Not so bad

Only stayed 1 night after a later flight. Staff was very friendly, although my online booking hadn't been transferred into their system and the room that I had booked was not available. Did their best to make it right and refunded difference in room costs happily. Wi-Fi only available in lobby. Most of the hotel is under renovation, so most of the property is dark. Room was pretty clean. Furniture was spare and modern, looked a bit like a dorm room, but the beds were comfortable and the air conditioning worked. I wouldn't want to stay for a week, but it's hardly the worst place I've spent a night.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
3
Value:
3
Review of Hilo Naniloa Hotel

Reviewer score

3
5.01.0
Gramma Nene
Business
Big Island of Hawaii
Jul 14, 2014

A port in the storm

I was stranded with a car breakdown 30 miles from my Hawaii Island home. Naniloa was perfect... Liked the staff better than Uncle Billy's, where I stayed the first night. I love the wood-paneled window treatments Hot water was slow in coming to my first room on 8th floor....2-3 hours to get warm water to bathe. Moved to 6th floor and had great hot water. No phones in room gave pause, but I adapted, and appreciated the quiet!

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
4
Hotel staff:
4
Room comfort:
2
Location:
5
Value:
4
Trip purpose:

Business

Dining tip: Short walk from hotel

Coconut Grill on the "Ice Pond" has a good menu and a salad bar which is RARE in Hilo! Vernas is open late and has great burgers, breakfast, and plate lunches

Review of Hilo Naniloa Hotel

Reviewer score

3
5.01.0
Nonickname Katy
Katy , TX
Jul 14, 2014

Hilo Experience

I was a little taken aback by the exterior of the hotel. It is a little run down. It is an older hotel that did have days of grandor years ago. Nice little rooms though. NO WIFI. Staff is helpful. Great location and easy to get to and from. I did find out this is not a very touristy area. I did not realize how far it was from a lot of attractions. But it is perfect for just a trip to the volcano.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
3
Hotel staff:
3
Room comfort:
3
Location:
5
Value:
4
Review of Hilo Naniloa Hotel

Reviewer score

4
5.01.0
Carolyn54
Hawaii
Jul 12, 2014

Dont be fooled by the outside

This hotel is undergoing a transition so dont let the unpainted outside fool you. The rooms are brand new and beautifully decorated with an asian feel. We had a view of the bay and it was so lovely. The grounds are well kept and walking around or sitting on the lanai off the lobby is amazing. It is just a short walk to the beautiful Liliokulani gardens and one of my favorite restaurants, the Hilo Bay Cafe. We look forward to going back.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
5
Hotel staff:
4
Room comfort:
5
Location:
5
Value:
5
Dining tip: Short walk from hotel

Hilo Bay Cafe

Review of Hilo Naniloa Hotel

Reviewer score

3
5.01.0
Camera Man
Ewa Beach, Hawaii
Jun 29, 2014

A Great Holiday in Hilo

The good things about this hotel are that it is very close to the airport and is in a wonderful location right on Hilo Bay. The hotel is extremely dated and needs some refurbishing. The only amenities at all were an on site swimming pool which could use a replastering and a coffee maker in the room. The rooms themselves were spacious, but again, very dated. Cleanliness was so-so. There is no restaurant on site. When I booked this hotel the Cheap Tickets site said they served breakfast. They definitely do not. There are a few eating places within walking distance, but the better restaurants are farther away in the main part of town. I'm not particularly fussy when it comes to hotels. I don't need fancy chandeliers and an on site spa. If it's fairly clean, has a good bed and a shower, it's fine by me so for my minimal requirements, this place was a good value.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
3
Hotel staff:
4
Room comfort:
3
Location:
5
Value:
4
Sightseeing tip: Short drive from hotel

The Imiloa Observatory run by the University of Hawaii in downtown Hilo is wonderful

Review of Hilo Naniloa Hotel

Reviewer score

3
5.01.0
chrism1980
Business
St. Louis, MO
Jun 23, 2014

Great Value

The staff was a bit aloof and unwilling to help but overall its a great location. Renovations seem to be perpetual based on reviews from last year and the fact it's still going on.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
2
Room comfort:
3
Location:
4
Value:
4
Trip purpose:

Business

Review of Hilo Naniloa Hotel

Reviewer score

3
5.01.0
Hawaiian123
Hawaii
Jun 9, 2014

Better than we expected

Reviews were not the greatest but we didnt think it was that bad. They are in the process of renovation. The only negative thing is that when people talk in the hallway especially at night it is really loud.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
5
Value:
5
Review of Hilo Naniloa Hotel

Reviewer score

4
5.01.0
Catherine Li
LA
May 31, 2014

no wifi no phone in the room

very clean, but no phone inside the room, and no wifi inside.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Room cleanliness:
5
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
4
Review of Hilo Naniloa Hotel

Reviewer score

3
5.01.0
Makamele
Oahu
Apr 1, 2014

Nice views froendly staff

Was better than i exspected hotel is doing renovations has alot of potential would stay there again

Hotel features (5 = best, 1 = worst):
Amenities:
3
Room cleanliness:
4
Hotel staff:
4
Room comfort:
4
Location:
4
Value:
3
Dining tip: Short drive from hotel

Kens restaurant and vernas drive in

Review of Hilo Naniloa Hotel

Reviewer score

1
5.01.0
bpboland
Paauili, HI
Mar 22, 2014

what a disappointment

At the desk there was a sign saying that all room phones did not work, and to use your cell phone to call the front desk. One of the lights in the bathroom did not work. A/c did not work.... coffee pot and 2 cups, but no coffee in room. One elevator did not show which floor it was stopping at, and at least one floor (7th) had a handwritten 7 on the door frame of the elevator to let you know which floor you have arrived on.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Room cleanliness:
4
Hotel staff:
4
Room comfort:
2
Location:
4
Value:
2
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