Hotel Overview
First timers
The Castle Hilo Hotel was very nice and easy to get to. It sits right next to a great park and over...
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Mr Turtles
- May 16, 2012
Family get away
Hope front desk has better restaurants information....
Went to Seaside by recommend - it was...
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-
dyhard
- Apr 23, 2012
Island-style hotel on Hilo waterfront offers value and volcano views
The landmark Castle Hilo Hawaiian Hotel has long been a favorite for its affordability, waterfront location and easygoing Island atmosphere. Downtown Hilo's shops and attractions are within a few minutes' drive, and the hotel is right on the same road that leads to Hawaii Volcanoes National Park. Choose a room facing Hilo Bay and enjoy bonus views of Hilo town and the volcano Mauna Kea.Castle Hilo Hawaiian Hotel Rooms
- Deluxe
- Deluxe Ocean View - Views of Coconut Island Hilo Bay and the Pacific Ocean with Mauna Kea as the backdrop 1 king or 2 queens HSIA fee . Located on Floor 1 to 8 and Non-smoking. Average room size including lanai is 426 square feet
- One Bedroom
- 1 Bedroom Banyan View Suite - Corner suite with kitchenette on the banyan side of the hotel 2 queens 706 square feet high-speed Internet access fee . Ideal for family with children. View of scenic Banyan drive
- One Bedroom
- 1 Bedroom Ocean View Suite - Corner suite with kitchenette overlooking the pool and lawn. Views of Coconut Island with Mauna Kea as the backdrop. 2 queen beds. Separate bedroom and living room.
- Standard
- Description not provided
- Standard
- Hotel Room Standard - On the banyan side of the hotel where a row of banyan trees line the main drive 1 king or 2 doubles HSIA fee . Room located on Floor 3 to 5 and non-smoking. Average room size including lanai is 397 square feet.
- Standard
- Hotel Room Superior - 5th - 8th floor rooms on the banyan side of the hotel with views of historic Hilo Town treetops and expansive Hilo skies 1 king or 2 doubles HSIA fee . Non-smoking. Average room size including lanai is 397 square feet
- Suite
- Junior Suite - On the banyan side of the hotel suite with separate living room 1 king 642 square feet high-speed Internet access fee . Refrigerator and non-smoking.
Hotel Map
- Nearby airports
- Hilo Intl Airport, (ITO), 3.00, MI, NW; Keahole-Kona Intl Airport, (KOA), 92.90, MI, E; Waimea-Kohala Airport, (MUE), 58.00, MI, N;
- Area description
- City Center
Amenities
- 24 Hour Front Desk
- Air Conditioned
- AM/FM Alarm Clock
- Balcony
- Barber Shop
- Barber/Beauty Shop
- Bath Tub
- Business center
- Coffee Maker in Room
- Concierge Desk
- Conference Suite
- Currency Exchange
- Electronic Door Locks
- Elevators
- Family Plan
- FEMA Approved
- Florist
- Free parking
- Gift Shop
- Golf
- Hairdryer in Room
- Handicapped Rooms/Facilities
- High-speed Internet
- Ice Machine
- Internet Access
- Iron
- Ironing Board
- Kitchen
- Kitchenette
- Laundry Service
- Laundry/Valet Services
- Meeting/Banquet Facilities
- News Stand
- No Smoking Rooms/Facilities
- Outdoor Pool
- Parking
- Pool
- Porters
- Refrigerator
- Restaurant
- Safe
- Safe Deposit Box
- Security
- Shower
- Television with Cable
- Tennis
- Toilet
- Tour Desk
- TV
- TV Remote Control
- Wake-up Service
Dining
- QUEENS COURT
- NEWLY RENOVATED Cuisine Type - A LA CARTE BUFFET BREAKFAST DAILY DINNER MON.-THURS BUFFE DINNER FRI. -SUN.
- WAIOLI LOUNGE AND BAR
- OPEN 1130 AM- CLOSING GRAB AND GO LUNCH DAILY COCKTAILS AND APPETIZERS
- KENS HOUSE OF PANCAKES
- KNOWN AS K-HOP THIS RESTAURANT IS AN ISLAND
- FAVORITE
- OCEAN SUSHI DELI - THIS POPULAR SUSHI SPOT OFFERS DOZENS OF DELICIOUS SUSHI ROLLS AND JAPANESE DISHES AND LOCAL CUISINE AND FRESH SEAFOOD DISHES. OPEN MON-SAT
- CAFE PESTO
- VOTED ONE OF HAWAIIS BEST RESTAURANTS FRESH SEAFOOD AND EXOTIC PIZZAS AND SALADS AND ASIAN INSPIRED PASTAS AND RISOTTOS
- WAIOLI
- Open 1130 Am- Closing Grab And Go Lunch Daily Cocktails And Appetizers
Hotel Policies
- Check-in:
- 03:00 PM
- Check-out:
- 12:00 PM
Terms and conditions
Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.
The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.
Guest Reviews (195)
Ratings and reviews for Castle Hilo Hawaiian Hotel
- All travelers (195) 3.4 / 5
- Business (19) 3.7 / 5
- Couples (88) 3.2 / 5
- Families (54) 3.5 / 5
- Friends (15) 3.7 / 5
- Singles (11) 3.5 / 5
- Amenities:
- 3.1
- Room cleanliness:
- 3.7
- Hotel staff:
- 4
- Room comfort:
- 3.6
- Location:
- 4.3
- Value:
- 3.6
84%
would recommend to a friend.
- Most recent
- Highest score
- Lowest score
Reviewer score
Would recommend
Mr Turtles
First timers
The Castle Hilo Hotel was very nice and easy to get to. It sits right next to a great park and over looks Coconut Island park. The room was just as I ordered. The Hotel was clean and Restuarant and bar had good food, The staff was helpful. I would stay here again it has a great location.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 3
- Room cleanliness:
- 4
- Hotel staff:
- 3
- Room comfort:
- 4
- Location:
- 4
- Value:
- 4
Time-saving tip:
Short walk from hotel
many small food outlets that are localy run close by
Reviewer score
Would recommend
dyhard
Family get away
Hope front desk has better restaurants information.... Went to Seaside by recommend - it was terrible...
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 5
- Value:
- 4
Reviewer score
Would recommend
Plucky66
Hilo Hawaii meeting the family
This was a nice hotel, conveinant to everything, staff was very nice,, Didnt like the fact wasnt wi fi had to pay xtra for internet service,, seem to be lacking in this area..other than that the overal stay was very nice, price was little extreme,, but was clean and comfy so really cant complain....
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 4
- Hotel staff:
- 5
- Room comfort:
- 4
- Location:
- 5
- Value:
- 3
Dining tip:
Short walk from hotel
Kens Resturant, has good food, about anything you want on the menu
Reviewer score
Would recommend
Patlue
Good spot
Location at the end of the hotels and next to the Liluokihana gardens-fabulous and wonderful to go for early morning walks. Hotel was fine-staff very responsive. Woman in charge of trips/activities was very helpful. Room was fine. The snorkel gear shop keeper was great-Renee.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 3
- Room cleanliness:
- 4
- Hotel staff:
- 5
- Room comfort:
- 4
- Location:
- 5
- Value:
- 5
Dining tip:
Short drive from hotel
Frommer's guide for restaurants. Ponds was the last restaurant we went to -food great and good prices. Cafe Pesto.
Reviewer score
Would not recommend
Marathon
Lodging without any frills
It was an old hotel, but clean. No frills...place to sleep. Surrounding area was peaceful and a nice park next door for walking. No beach area and the pool area was isolated and no amenities. Good breakfast buffet.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 1
- Room cleanliness:
- 3
- Hotel staff:
- 3
- Room comfort:
- 3
- Location:
- 3
- Value:
- 3
Dining tip:
Short walk from hotel
Ken's Pancake house had good food and lots of variety. Great breakfast 24 hrs a day.
Reviewer score
Would not recommend
johnnyredline
big fish in a small pond
It was expensive, really expensive, i expected more, it was supposed to be my treat to myself but it was anything but. The room was furnished similarly to any number of atlantic city motels i've been to, the bed cover was fraying, the bar closes at 9, breakfast is limited, buffet only. no airport shuttle. internet was pay except wifi in lobby. i stayed at a 25$ hostel after, and got free wifi, airport and local drop offs and a bottle of wine..
Hotel features (5 = best, 1 = worst):
- Amenities:
- 2
- Room cleanliness:
- 4
- Hotel staff:
- 3
- Room comfort:
- 3
- Location:
- 4
- Value:
- 1
Sightseeing tip:
Short drive from hotel
champagne pools, go there
Reviewer score
Would recommend
MisterE
Hilo Hawaiian Hotel
PROS: The view from the restaurant is amazing, and the food was reasonably-priced. The view of coconut island is mostly blocked by the fronting palm trees, so if you want a view of the entire bay then get a room as high as you can. The room had an old but quiet AC, but by the 2nd night discovered that AC is not necessary as the room temperature was very comfortable overnight. The room is spacious. The elevators are fast, and choose the underground parking so you don't have to walk in the rain. Adjacent to Liliuokalani Park, but eaily accesible to anywhere you might want to go to in Hilo and beyond. The golf course is right across the street. CONS: No wireless internet access provided by the hotel, but wired access is provided in the rooms...unknown if it is free or not. Computers in the lobby (4) are not free. Can hear toilets flushing in the morning, so not completely sound-proof, though the outside noise is blocked-out.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 5
- Hotel staff:
- 5
- Room comfort:
- 5
- Location:
- 5
- Value:
- 4
Dining tip:
In Hotel
The continental all-you-can-eat breakfast buffet was a hit for $5.99. You have two buffet choices at breakfast...choose the continental and stuff yourself on fruit, cereal, toast, croissants, etc.
Reviewer score
Would recommend
Del1166
Good Times
Had a good experience at the hotel. Thought the food and bar prices were a little high but the accommodations were nice and for the area of Hilo I thought that it was a nice spot.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 3
- Room cleanliness:
- 4
- Hotel staff:
- 4
- Room comfort:
- 4
- Location:
- 4
- Value:
- 4
Trip purpose:
Business
Dining tip:
Short drive from hotel
Good places within a few miles to eat.
Reviewer score
Would recommend
ydave
Decent hotel for the money
It is a decent hotel if all you intend to do is sleep in the room. For the most part the rooms are clean and spacious. However, the decor is old and outdated.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 3
- Room cleanliness:
- 3
- Hotel staff:
- 3
- Room comfort:
- 3
- Location:
- 5
- Value:
- 4
Dining tip:
Short drive from hotel
Avoid eating at the hotel restaurants. Go to Ken's House of Pancakes for breakfast and to Hilo Bay Cafe for dinner. Both are just a short drive away from the hotel. Great food and it will save you some money compared to eating at the hotel.
Reviewer score
Would recommend
diski
castle-hilo
hotel shows age. Musty smell, but overall clean.Was OK for the price because it was half price on line booking. Not much to choice from in Hilo. Hotel does have a wonderful view of the bay, and the park like setting.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 3
- Room cleanliness:
- 3
- Hotel staff:
- 3
- Room comfort:
- 3
- Location:
- 4
- Value:
- 3
