Hotel Overview
Very Nice Hilo Hotel
Our room had a wonderful Bay View, weather was great, slept with balcony doors open. Room & hotel...
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Loved Hilo
- Jan 26, 2012
a good location for travelling on the Big Island
A modest, clean and quiet hotel. Free parking and wifi in the lobby. Hotel room was clean, but...
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eugene 66
- Dec 31, 2011
Island-style hotel on Hilo waterfront offers value and volcano views
The landmark Castle Hilo Hawaiian Hotel has long been a favorite for its affordability, waterfront location and easygoing Island atmosphere. Downtown Hilo's shops and attractions are within a few minutes' drive, and the hotel is right on the same road that leads to Hawaii Volcanoes National Park. Choose a room facing Hilo Bay and enjoy bonus views of Hilo town and the volcano Mauna Kea.Castle Hilo Hawaiian Hotel Rooms
- Superior Hotel Room
- This guest room has one king, or two double beds. Some rooms also include a balcony.
- One Bedroom Banyan View Room
- This guest room has one king size bed and one sofa sleeper. This guest room has a kitchenette, air conditioning, alarm clock radio, coffee/tea maker, direct dial telephone, refrigerator and remote control color cable TV.
- Deluxe Ocean View
- This guest room has one king, two queen beds available. Room also includes a balcony.
- Standard Hotel Room
- This guest room has one king, or two double beds available. Some with a balcony.
Hotel Map
71 Banyan Drive, Hilo (Big Island of Hawaii), HI 96720
- Area served
- Hilo, Hawaii
- Nearby airports
- Hilo Airport (ITO) 2 miles/Kona Airport (KOA) 130 miles
- Area description
- Located on Hilo Bay in quaint Hilo town.
Amenities
- Concierge
- Conference Facilities
- Free parking
- Handicapped Rooms/Facilities
- Meeting/Banquet Facilities
- Pool
- Restaurant
Dining
- Queen's Court Dining Room
- Serves American Cuisine. Breakfast Hours 6:30 - 9:30 Lunch Hours 11:15 - 1:15 Dinner Hours 5:30 - 9:00 Dress Code Is Casual
Hotel Policies
- Check-in:
- 1500
- Check-out:
- 1200
Terms and conditions
Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.
The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.
Guest Reviews (187)
Ratings and reviews for Castle Hilo Hawaiian Hotel
- All travelers (187) 3.4 / 5
- Business (18) 3.7 / 5
- Couples (85) 3.2 / 5
- Families (53) 3.5 / 5
- Friends (12) 3.6 / 5
- Singles (11) 3.5 / 5
- Amenities:
- 3.1
- Room cleanliness:
- 3.7
- Hotel staff:
- 4
- Room comfort:
- 3.6
- Location:
- 4.3
- Value:
- 3.6
84%
would recommend to a friend.
- Most recent
- Highest score
- Lowest score
Reviewer score
Would recommend
ydave
Decent hotel for the money
It is a decent hotel if all you intend to do is sleep in the room. For the most part the rooms are clean and spacious. However, the decor is old and outdated.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 3
- Room cleanliness:
- 3
- Hotel staff:
- 3
- Room comfort:
- 3
- Location:
- 5
- Value:
- 4
Dining tip:
Short drive from hotel
Avoid eating at the hotel restaurants. Go to Ken's House of Pancakes for breakfast and to Hilo Bay Cafe for dinner. Both are just a short drive away from the hotel. Great food and it will save you some money compared to eating at the hotel.
Reviewer score
Would recommend
diski
castle-hilo
hotel shows age. Musty smell, but overall clean.Was OK for the price because it was half price on line booking. Not much to choice from in Hilo. Hotel does have a wonderful view of the bay, and the park like setting.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 3
- Room cleanliness:
- 3
- Hotel staff:
- 3
- Room comfort:
- 3
- Location:
- 4
- Value:
- 3
Reviewer score
Would recommend
Loved Hilo
Very Nice Hilo Hotel
Our room had a wonderful Bay View, weather was great, slept with balcony doors open. Room & hotel was very clean, but spent so much time sight-seeing didn't spend much time at hotel. Breakfast was wonderful! Ordered omelettes every morning & ate on balcony overlooking Hilo Bay.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 3
- Room cleanliness:
- 4
- Hotel staff:
- 4
- Room comfort:
- 4
- Location:
- 4
- Value:
- 4
Reviewer score
Would recommend
eugene 66
a good location for travelling on the Big Island
A modest, clean and quiet hotel. Free parking and wifi in the lobby. Hotel room was clean, but without fride or microvawe.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 3
- Room cleanliness:
- 4
- Hotel staff:
- 5
- Room comfort:
- 4
- Location:
- 3
- Value:
- 4
Reviewer score
Would recommend
Satisfied occupant
Better than expected
Comfortable place to stay over 2 nights. Generally cleaned. Ample parking spaces. Near to Volcano National Park (about 45 min drive). Thumb up.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 4
- Hotel staff:
- 4
- Room comfort:
- 4
- Location:
- 3
- Value:
- 4
Reviewer score
Would recommend
ERSA
Rundown
Dissapointing .Outdated carpets bathrooms Strong cigarettte smell on a non smoking hallway Great location and views
Hotel features (5 = best, 1 = worst):
- Amenities:
- 2
- Room cleanliness:
- 2
- Hotel staff:
- 2
- Room comfort:
- 2
- Location:
- 4
- Value:
- 2
Reviewer score
Would recommend
ruby2diamond
Hilo Gem
We were amazed at the sizing of the room and its location on the property, ocean-view and windows for ventilation. The property is centrally located in order to appreciate all of the great offerings of Hilo town.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 4
- Room cleanliness:
- 3
- Hotel staff:
- 3
- Room comfort:
- 4
- Location:
- 4
- Value:
- 4
Trip purpose:
Business
Dining tip:
Short drive from hotel
Poke Bowl from Suisan Retail is a "Can't Miss"!
Reviewer score
Would recommend
Jrodcst2cst
Perfect area to stay in
The hotel itself was average. The big seller here is the location! Minutes away from the airport and shops in Hilo, away from the tourist trap in kona and it just felt like a real taste of Hawaii. Gas prices were cheaper ( believe me-it adds up after awhile!) close to the waterfalls and volcanoes, and a beautiful 2-3 hours away from the kona coast. A perfect place to scout the entire island from!
Hotel features (5 = best, 1 = worst):
- Amenities:
- 3
- Room cleanliness:
- 3
- Hotel staff:
- 4
- Room comfort:
- 3
- Location:
- 4
- Value:
- 4
Money-saving tip:
Not Applicable
Always fill up in Hilo! Gas prices were on average 25-30 cents cheaper than in the other parts of the island! Unless you have a Costco membership, you won't find anyplace for less. A full tank will take you around the whole island. (I rented a jeep wrangler)
Reviewer score
Would recommend
fkearney8
Almost great
I'd say this place could be excellent with a few minor tweaks. - No room service. For a place of this class and price I'd expect there to be room service. They have a restaurant and lounge, but no room service. - Cleaning schedule: our room was never serviced during a 3 night stay. The 1st morning, I don't know why they didn't service the room. We weren't there for a long time but when we came back - no service. I didn't mind too much. But then the 2nd morning, they left a note saying we had the "do not disturb" sign up when they came to service the room. I guess that's fine, but I would have liked it if they tried again later. Not getting the room serviced at all takes my review down a notch. However, my general feeling was that the place was well-run and they took care of their guests. I believe the room-servicing was more of an accident than normal operating procedure. The staff was very friendly. The location is very nice, and their breakfast buffet is pricey (like everything else in Hawaii) but a good value (relative to other Hawaii values, anyway). If you don't care about room service, I'd definitely recommend it.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 3
- Room cleanliness:
- 3
- Hotel staff:
- 3
- Room comfort:
- 4
- Location:
- 5
- Value:
- 4
Sightseeing tip:
Short drive from hotel
Hit the Hilo Farmer's Market nearby to get some lunches or snacks.
Reviewer score
Would recommend
riki651
see the family
The hotel lanai had grass growing. if not grass something green growing in the lanai. the ac is really small. there's dust on the lamp. the TV was nice. the bed sheets had stain already there. it was like they didn't wash it enough. other than that the dinner was nice because it was a buffet. the parking was free which was really nice.
Hotel features (5 = best, 1 = worst):
- Amenities:
- 3
- Room cleanliness:
- 3
- Hotel staff:
- 3
- Room comfort:
- 3
- Location:
- 3
- Value:
- 3
Nightlife tip:
Short walk from hotel
Only night life there is in the hotels. otherwise good luck looking for a bar. safer at the hotel next to yours or at the same hotel if any.
