Residence Inn by Marriott Atlanta - Cumberland

This is not your typical Residence Inn Mariott hotel. We stayed here because we need a hotel with kitchen (stove etc) because we were traveling with infant. It's very old. The inside looks more from the 80s and no upgrades have been done in a long time. We stayed there for more than a week and on the third day they had a very noisy contructions with big backhaul, trucks etc right in front of your room which lasted for the whole week! The hotel didn't even bother to tell you when you check in. They just left a letter at your desk after the fact. Cleanliness is just average. The heater and ducts is full of black dust. The appliance is really old. The free breakfast is typical. I will not recommend anyone to stay there unless you don't have a choice.

I checked in at 4pm. The AC was not working, they quickly sent maintenance who supposedly fixed it. After he left, 20 minutes later the AC still was not working. Since it was after 5pm they could not get him in to fix the AC. They told us we needed to switch rooms which was a pain since we had already started cooking. The front desk agent brought up only one key to the new room, knowing it was two of us moving to the new room. We didn't move right away, since we had tons of stuff to move. We called to get him to bring us another key and he FINALLY decided to help us move. The second room was much better. He also gave us a $50 voucher for a two night stay, saying he could not refund my money since we booked through Orbitz, even though he wanted to. I checked my voicemail on the hotel phone shocked to hear the front desk clerk telling someone that he didn't want us to get a free room. He didn't realize that he had not hung up. He assumed since it took us several hours to move that we were trying to use two rooms. I wont use that voucher and will never stay here again.