Quality Inn & Suites

The room was old, blanket was dirty and had cigarette burns on it(non-smoking room), the AC was broken and made a very loud noise when turned on. We arrived to check in at 2:30 and they wouldn't let us chek in even 30 mins early. The front desk clerk made no effort to be friendly or an attempt to check with house keeping to allow for an early check in. The room was extremely small, so much that there was no room for the TV in front of the bed instead it was next to the bed. They were repaving the entrance way and started loud banging at 7 am and to get to the front desk you had to maneuver through clouds of dust and dirt. I will never be stayin here again. Two major thumbs down.

We got in a day early and was able to check in. That was good. However one room had bugs and that bothered a couple guys and they decided to stay elsewhere. My bathroom had red stains on the walls. The carpet was dirty and had stains on it. Night stand drawers falling apart. When reported to the front desk on Sunday 9/30 when I checked out got a "sorry" that didn't sound like it was ment.

It's tough to get lodging in Augusta for the week of the Masters unless you book the whole week. We only needed three nights. All the places jack up their rates to ridiculous prices, but you at least expect a clean room. This Quality Inn looked good in the pictures and description on the website. Unfortunately, the pictures must have been taken at least 10 years ago. The air conditioner in the window was inches away from the bed, and blew directly onto the bed very noisily all night long, so you had the choice of freezing or tuning it off and being hot. The kitchen and bathroom were not very clean. Bottom line---we came home after putting up with it for only two nights, but of course, couldn't get a refund!!

This hotel was not a really bad stay but it could have been a great deal better.The bed was uncomfortable for my husband and the pillows were more like throw pillows than bed pillows. Overall the room was clean and the staff very polite.Not what we were use to in a Choice Hotel stay.

We were very dissapointed in the "quality" of our stay at the Quality Inn. When we arrived, there were no towels in the room and the pillowcases were missing. After an hour, housekeeping arrived with such items and refused to give us more than 3 towels for our family of 4! I then went to the front desk to ask for more since we had to use 2 of them at the pool, and they refused to give me more until I went back to the room to then return the used towels to them...it was absolutely rediculous! The rooms were old and not very clean. Thank goodness we only had to be there one night!!! 70 dollars isn't a lot to spend for a hotel, but wayyyyyy too much for this one!!!

My expireance was fine.

We requested a non smoking room and got a smoking room: the room stunk! When we tried to get another room the manager was rude and told us that we would have to take it up with [...]. We ended up buying a whole slew of products just to clean the room and try to get rid of the smell, nothing worked. The hotel was dirty and in bad shape. The towels were the thinest and smallest I have ever seen.

Hotel staff failed to warn that some doors have handles that open in up position, while others open in down position. After a long drive, we had difficulty getting into the room. I walked through pouring rain to the office to be told to try the opposite direction from the normal. Message light was flashing when we checked in, and was only extinguished after 3 calls to the front desk, when I was finally told how I could extinguish it. Also, cleaning was minimal. Various vistiges if previous occupants were evident (i.e. a child's bright pink plastic fork on the top of the shower enclosure).

The room was spacious with2 queen sized beds. A kitchenette with full size fridge was a nice surprise, though we did not need for our short stay. The continental breakfast was very nice--scrambled eggs, biscuits and gravy and waffle maker in addition to the usual pastries. The first room we were assigned had an air conditioner problem--it was LOUD, like some belt was loose. We were immediately transferred to a new room. All in all, a great experience.