W Atlanta - Buckhead

Moyorcycle gang partied until 2;00AM,couldn't sleep. Totaly ruined trip. Management didn't seem to care loud rap music was disturbing to other guests.

This hotel is located in a good spot, however next door is the Westin, the Ritz, etc. which also have good spots. I cannot tell you how poorly the hotel is run. Obviously, it prefers to be a nightclub, and not a hotel. The room was exceedingly small. Additionally, in no particular order the things that I found offensive were: charging $30 for parking which was not advertised on Orbitz; finding the housekeepers dirty cleaning rags in my suitcase!!!; the beds do not have fitted sheets so the cover sheet scrunches up underneath you; the shower pressure is restricted so much that you cannot get adequately washed up; and, the housekeepers knock on the door on your check out date at 10am even if the "do not disturb" sign is up. The hotel completely ruined my Atlanta business trip. If you want to visit their nightclub do so, but do not get hoodwinked by staying in this garbage hotel. What a disappointment...

Not friendly Reception - very limited restaurant breakfast menu (two items) and air conditioninng would blow so hard when it turned on - woke up every time. PLUS -- the 9am wake up call came at 9:20am!!

The hotel was nice, I took my husband for a birthday gift. We visited their first week of operation so the staff seemed to still be in training. We didn't get the correct room upon check in and were told we had to wait for a possible king room.when we finally got a room, another guest was given the same room and came on in our occupied room... Very scary!! Our phone didn't work and shower door caused entire bathroom floor to get wet. Rooms were nice since they were brand new. Appreciated the 1 time experience, don't think I will return.

several thinks did not work - noisy - expensive for the area

I have always heard that W hotels were great and I was looking forward to my stay here in Atlanta. The Check-in staff was incredible and very professional. They provided me a room on a high floor and I granted my request for a King bed. The only room at the time available for my check-in was one near the elevator, which was not a problem, because it was not actually beside the elevator. I have to say that I was shocked at the size of the room. Really, what shocked me more was that the toilet was within 6 feet of the bed with a sliding door, which I really considered more of a partition used for privacy. One of the sliding doors did not close, so that was not a pleasant experience. The toilet area was quite cramped next to the shower. I've stayed in small hotel rooms, but for the bathroom to literally be THAT close to the bed wasn't appealing. I had friends staying at the Grand Hyatt about a block away and saw that their standard room was twice the size as the one I had at the W hotel in Buckhead. I did have friends that stayed at the W hotel in the Perimter side of town and they said their rooms were incredible. Another incident included my room being billed for food and beverage at their restaurant hotel. I never drank or ate at the hotel, since I had reservations at restaurants in the area already. I only had the complimentary coffee provided in the morning. Well, I had a whopping $116.00 accidentally billed to my room, which I found shocking. I told the girl who checked me out to have someone call me to make sure this was credited back to my credit card. She said someone would be calling me by that afternoon. I checked out on a Sunday. No one ever did. Ok, I can understand no one being in on a weekend. So, I called the next morning, which was a holiday (MLK Day.) They transferred me to the office where I left a voicemail. I waited until midday and asked the receptionist or whoever answered to phone if I could have someone in billing. She said sure. Well, I got the voicemail. I called back and asked her if anyone was in the office. She said I don't think so, since it was a holiday. I asked her why didn't she tell me that no one was there in the first place. She said They will call you back tomorrow if you leave a message. Tuesday afternoon, I called and finally got a hold of someone. They said they would credit my card back for the amount and they apologized. Again, being promised that someone would call me back and 2 days later having to call them was unprofessional. I'm one to really take into consideration things that might go wrong. We all have a bad day or we understand that we need to give someone another chance. My stay wasn't great. I was hoping to let them know how my stay was, but was never asked on check-out. Lesson learned, but may consider another W property to really see how other W Hotels rack up to this one.

Not worth the money. Just stay at intercontinental or ritz. Basically same price and much bigger and better

The staff were nice but talk is cheap! The car service promised didn't manifest itself. The room service was good once it finally arrived always short of something. Always alot of noise and chaos in the lobby and drunks passed out in our hall ourside our room!

Valet was rude to my daughterm mers than once yelling at her to pull up into the check in ling, which would have trapped her. She was just dropping me off and I told him this.A gentleman working vslet even complained about the dis organization and lack of communication.[...] package included VIP passes to Whisket Blue which are not needed and turdown service which the Hotel does not offer unless requested I did not receive turndown.

Was expecting a high rise and booked the spectacular room (we read they are upper floors). We got a room with a view to the parking lot. Parking is expensive ($30) so we took the play package ($30 which includes parking and 2 complementary drinks). Check-in personal didn't give them until we asked for them. Anyway they are $5 worth each or can be used for drink when you mention about them before ordering the drink. Roof top Whiskey blue club is nice. But they said we cannot use the vouchers for drinks as they end at 8pm (was given to us at 10:30pm). Bed was great and the room is nice. Corridors are not that clean.