First thing you notice about the room was the amazing view of downtown Atlanta. The hotel was beautiful as well. We had lunch on the 72nd floor in the Sundial restaurant the service, food, and view, was an experience all on its own. The hotel was
in walking distance of attractions like the CNN Center and the Georgia Aquarium. Although for some reason they feel the need to charge $15 a day for wifi in the room, for the cost of the room you would think they could drop that price a bit, and Check out was a total nightmare. Overall we had a good time but with some details that should never had been a problem.
Overall it was a good experience.
- Staff is very friendly
- Rooms were clean
- Extra supplies were given upon request
- Conveniently around the corner from the MARTA
- We booked a double only to arrive and have to take a single with
a king. When we got upstairs, it turned out to be a full/queen. Not convenient when people are big.
- They changed our room to a double the next day, but did not remember to bring our luggage down when they transferred, so we had to request to get our luggage transferred to the new room.
Overall, good service so I rate it a 4. To be 5 star, they would have to have been above and beyond. An example of this is when they mess up your reservations, they offer to comp one night stay or at least give you a free meal without you having to ask.
The hotel was beautiful, clean and had an amazing view. I had a big issue with the valet parking $32 per day (expensive) and the service was really poor. They would take forever to bring your car (30 min) and a female valet cashier was extremely
rude to me and my wife in front of the valet manager and he did nothing to stop her! Honestly that argument and the long wait is probably the reason why I didn't give a 5 star review. To be fair if you don't have a car you will probably have a great experience.
Hotel features (5 = best, 1 = worst):
The restaurant in the top floor was beautiful and had great food, if you are in town try it!!!
very comfortable and relaxing my husband and i truly felt at home and the location was great and the staff very friendly the beds were comfortable and the room was very clean and welcoming we had cable tv which i enjoyed and heated rooms