Overall it was a good experience.
- Staff is very friendly
- Rooms were clean
- Extra supplies were given upon request
- Conveniently around the corner from the MARTA
- We booked a double only to arrive and have to take a single with
a king. When we got upstairs, it turned out to be a full/queen. Not convenient when people are big.
- They changed our room to a double the next day, but did not remember to bring our luggage down when they transferred, so we had to request to get our luggage transferred to the new room.
Overall, good service so I rate it a 4. To be 5 star, they would have to have been above and beyond. An example of this is when they mess up your reservations, they offer to comp one night stay or at least give you a free meal without you having to ask.
Loved the hotel. Staff was friendly and helpful. The room was great. The view was AWESOME! There are two complaints I have: #1 you charge $15 for internet? For the price I paid for the room don't you think that should be FREE for guests? #2 You
should ABSOLUTELY warn guests that you will be woken up at the crack of dawn by construction IN the hotel near your room. I called my wife from my room and she couldn't even hear me. Geesh. Overall great hotel, would stay at again. View, food, bar, wonderful!
I went to the hotel thinking it would have been great.... The Starbucks in the lobby was two dollars more than a regular Starbucks and it closes at 6pm. The Internet was 15$ a day, water in the hotel cost 4$... I basically stayed in my hotel for
as little time as possible to avoid going into debt. The one day I came to my room before 7pm housekeeping never came to clean the room. I called the staff and they were rude about the whole thing... Overall bad!
Hotel features (5 = best, 1 = worst):
Short walk from hotel
CNN center or the peachtree center mall are the best places to eat!
First thing you notice about the room was the amazing view of downtown Atlanta. The hotel was beautiful as well. We had lunch on the 72nd floor in the Sundial restaurant the service, food, and view, was an experience all on its own. The hotel was
in walking distance of attractions like the CNN Center and the Georgia Aquarium. Although for some reason they feel the need to charge $15 a day for wifi in the room, for the cost of the room you would think they could drop that price a bit, and Check out was a total nightmare. Overall we had a good time but with some details that should never had been a problem.