Holiday Inn Express Hotel & Suites ATLANTA DOWNTOWN

Was awakened to someone trying to come inside the room around 9:30am the morning of check-out! Yelled "somebody is in here", whomever the person was did not respond and there was no knock at the door if it was a hotel staff person. Advised V. H. the Front Desk Manager and she said she asked housekeeping to start cleaning rooms early and that she would not charge for (complimentary) parking!The parking was $4 and was told that it was complimentary at check-in and to just bring the parking ticket at check-out. I would have happily paid $4 if my life depended on it. Traveled from out of state to see Cirque du Soleil Michael Jackson Immortal Show and realized the hotel was a great location and I have stayed at this brand in the past. Should have paid the extra $ for the competitor around the corner. Safety is most important! if it was housekeeping, the person should have known the room was still occupied, and knocked to announce themselves instead of keying open the door and still not say a word, just shut the door back. Horrified, was told check out was at noon couldnt sleep in checked out immediately after being awaken by someone barging into the room! Will never stay at that location again when visit Atlanta for an event!

Your front desk clerk when I arrived Friday morning was great. Every day she was very good to us and for us. She clean our room on the first full day because the cleaning staff didn't and after that our room did not get done we had to asks for extra towels every day we book the room with four people and got towels for 3 people one day after that we had to ask for a basic item like towels. Trash cans were over full and had to bag up trash and leave it on the tables because no one came to clean. I told the front desk clerk to ask the clean staff to clean our room and heard her tell them to clean our room (816) and when we got in that night we found it still dirty. Breakfast staff was wonderful and break was great.