Grand Hyatt Atlanta in Buckhead

Very nice hotel. Good location, clean room, very quiet. Nice bar with delicious appetizers. Staff was very nice and helpful. Would recommend to all.

There was confusion to start: I thought I had booked my stay a while ago but the hotel did not have my reservation. So I had to rebook via the internet. After that, everything else worked out very nicely. The service from front desk to breakfast and bar to valet parking personnel was outstanding: very friendly and efficient. One of the nicest hotels in the city I am told.

Gave me a double queen room, even though I had confirmed the king. They moved me, but the phone didn't work. They also forgot to give me my wake up call. Bad service, don't recommend!

I have stayed here once before. The location Is perfect. Great night life, La Fitness is right Next door. Great shuttle service this was a Very comfortable place at the end of the day Keith T Ppwers President American Commercial Construction and Development, inc

great location with easy walking access to supermarket, stores, etc....lots of restaurants around...hotel itself is beautiful, luxurious...my only critique is only one garbage can in room and it's in bathroom..the other is for recyclables only - a great notion, but it's a pain to have to keep going to bathroom to discard trash. They have reasonable charges for WIFI in rooms at 9.95 but the computers in the business center charge for internet use - not cool...many places offer that for free...breakfast buffet is pricey at $27 but what do you expect from a luxury style hotel?? Still I had a great stay and would recommend this place anytime!

Great stay at the Hyatt Buckhead, hotel room was modern clean and super comfortable. Staff could not be more helpful, parking $20 which while on the high side is average for the area. Would recommend.

We had a wonderful time! The hotel was excellent ! Clean andvery well staffed. Area was quiet and we felt very safe. Would highly recommend this hotel to anyone. Be sure to visit the coffee bar, the staff there are very sweet! The concierge service was superb.

This was the single worst customer service experience of my life. We booked a room in this hotel while visiting my Mom over Thanksgiving. I borrowed her car while in town and drove to the hotel to check in. At arrival, we were greeted by a valet who took our car and handed us a receipt. The next day I noticed that the receipt stated that there was a charge overnight parking, which the valet had not mentioned when he took our keys. I decided to let our Mom drop us off the next day to avoid the parking fee (whatever it was) and discuss the matter with the front desk at checkout. At checkout, we were presented with a $60 bill for two nights of parking (although we had only parked there one night). I told the clerk to remove the charges for both nights because no one had informed us that there was a charge for parking. The clerk after consulting with both the hotel and parking managers agreed to remove the 2nd night charge, but stunningly refused to remove the 1st night charge. Hyatt’s conduct is deplorable. First, it misleads its guests into thinking that parking is free, does not disclose the parking fees, and does not offer any alternatives at check in. It would have been simple for the valet to state “Would you like me to valet your car, the cost is $30 per night, or you may . . . “ And second, an established (and I once thought, reputable) hotel like Hyatt should in the interest of its reputation and customer satisfaction should always reverse a charge where the guest was not informed of the charge in advance. This was an opportunity for Hyatt to provide great customer service and win repeat and referral business, but instead it left a guest with a bad taste in his mouth over a measly $30 (which it probably would made back had we not decided to skip breakfast there on our way out following this episode) This appears to be Hyatt’s new way of making money. Everything from the bottled water to the internet is an extra charge. I’m surprised they don’t charge each time you flush the toilet. We would have been better off staying at the Holiday Inn where the room was not only 25% less, but the parking and internet is free.

We were only in Atlanta over night and did not have time to see the entire hotel.

I needed a clean, comfortable place to sleep while I was in town for a family funeral.