$495 Avg/night
Rate based on Check-in: May 27, 2015 Check-out: May 30, 2015

The Portofino Resort And Spa

3 stars
View map of 2200 Via De Luna, Pensacola, FL 32561

Hotel Overview

Reviewer score
2.0
out of 5
1 reviews
WARNING WATCH FOR BILLING AT TIME OF RESERVATION AND AGAIN AT CHECK OUT

I would have rated my stay a five until .....the billing uses arose and remained unresolved. The... See full review

  • Kelly M.
  • Apr 17, 2015
Situated along eight miles of untouched white sand beaches within the Gulf Islands National Seashore Portofino Island offers the perfect balance of indulgence and natural beauty. Our protected shoreline offers endless opportunities for recreation and rejuvenation on in or around the waters of the Gulf of Mexico or the Santa Rosa Sound. We invite you to come explore the sand surf and sky as you hike bike or kayak along the shoreline dine on Pensacolas best seafood steaks and other ingredients at our restaurants and let your senses awaken with pampering spa treatments. From the moment you arrive until you start your journey home our resort staff will spoil you in one of natures last unspoiled playgrounds.

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Reviewer score 3.8 out of 5

The Portofino Resort And Spa Rooms

Deluxe
Bay View 2 Bedroom 2 and One Half Bath Luxury Skyhome Roman whirlpool baths. Kitchen is equipped with everything you need. Dining table or informal fare served outside on your balcony overlooking the water Internet.
Standard
Gulf Front 2 Bedroom 2 and One Half Bath Luxury Skyhome Roman whirlpool baths. Kitchen is equipped with everything you need. Dining table or informal fare served outside on your balcony overlooking the water Internet.
Standard
Gulf Front 3 Bedroom 3 and One Half Bath Luxury Skyhome Kitchen is equipped with everything you need. Dining table or informal fare served outside on your balcony overlooking the wate Internet.
Standard
Description not provided
Three Bedrooms
Water View 3 Bedroom 3 and One Half Bath Luxury Skyhome Kitchen is equipped with everything you need Dining table or informal fare served outside on your balcony overlooking the water. Internet.

Amenities

  • High-speed internet
  • Heated pool
  • No smoking rooms/facilities
General
Air conditioned
No smoking rooms/facilities
Concierge
24 hour security
Activities
Heated pool
Fitness center or spa
Exercise gym
Jacuzzi
Sauna
Children's activities
Tennis
Fishing
Dining
Bar/Lounge
Restaurant
Coffee maker in room
Family plan
Services
24 hour front desk
Business center
Express check in
Express checkout
Concierge desk
Security
Meeting/Banquet facilities
Porters
Copy service
Audio visual equipment
Internet
High-speed internet
Parking
Parking
Room
DVD player
Television with cable
Radio
Telephone
Kitchen
AM/FM alarm clock
Heated guest rooms
Hairdryer in room
Microwave
Cribs available
In room movies
Temperature control
Electronic door locks
Iron
Ironing board
Smoke detectors
Sprinklers in rooms
Bath tub

Dining

Terracotta Restaurant
Savor contemporary European cuisine in the casual but elegant atmosphere of Terracotta Restaurant. Chef Rob Theriot integrates his passion for fresh ingredients throughout a menu showcasing seafood and produce from local farms and markets as well as artis
Terrazzo Grille
For a more casual dining experience bring the whole family to Terrazzo Grille. The restaurant offers outdoor patio seating beneath the broad Florida sky. Kick back and listen to live music in season while you select from a menu featuring fresh salads deli
Cobalt Blue Bar and Lounge
Sit back and relax by the pool with live music exotic drinks including the Cobalt Bars signature Blue Martini and choose from a delicious grill menu featuring sandwiches salads and light fare perfect for savoring in the sun.
Hemingways
Open daily Restaurant features beautiful natural wood with open roof bar to capture the blue skies and starry nights of Pensacola Beach.
Bamboo Willies
Open daily Casual island fare and live entertainment on the deck overlooking the water.

Hotel Policies

Check-in:
05:00 PM
Check-out:
11:00 AM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

Ratings and reviews for The Portofino Resort And Spa

Overall score

2 / 5
5.01.0
1 out of 1
Amenities:
5
Cleanliness:
5
Hotel staff:
1
Comfort:
5
Location:
5
Value:
1
Sort by:
Review of The Portofino Resort And Spa

Reviewer score

2
5.01.0
Kelly M.
Business
N/A
Apr 17, 2015

WARNING WATCH FOR BILLING AT TIME OF RESERVATION AND AGAIN AT CHECK OUT

I would have rated my stay a five until .....the billing uses arose and remained unresolved. The room was absolute gorgeous, the facility beautiful, but I must warn you to be careful on the billing. We were billed for our rooms at the time we made the reservation. Upon check-in I was billed a deposit for incidentals $150.00(normal), but I was also billed for our room a second time. The hotel apologized and said they were issuing a credit to my debit card right then. Upon check out I noted the credit was still not reflected on my debit card. I again called this to the front desks attention, and again was told they would take care of this. Several phone calls to the resort and they still have not issued a credit for the double bill nor have they had anyone call me back. The staff has said the manger would give me a call each time I've called, but no response. I resorted to email and still not reply to the email. So at this point I'm going to have to take a morning off work to go to the bank and dispute the charges. POOR customer service from management/front desk side.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
1
Comfort:
5
Location:
5
Value:
1
Trip purpose:

Business

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