Crowne Plaza PENSACOLA GRAND

3 stars
View map of 200 EAST GREGORY STREET, PENSACOLA, FL 32501

Hotel Overview

4.1/5

Overall score

86%

Would recommend

Amenities:
4.2
Cleanliness:
4.6
Hotel staff:
4.4
Comfort:
4.4
Location:
4.2
Value:
3.9
Downtown Pensacola hotel, minutes from the beach, airport
The Crowne Plaza Pensacola Grand Hotel is rich in history but offers fully modern hospitality and comfort. The L&N Railroad passenger depot, dating back to 1912, is listed on the National Register of Historic Places, and has been restored to become home to the Grand Hotel lobby and lounge areas. The property offers every amenity, from a lending library and heated outdoor swimming pool, to 1912, the on-site full-service restaurant. Guests are steps from downtown Pensacola, for dining and shopping, and just minutes from Pensacola beach and the airport.
Highlights
  • Heated outdoor swimming pool
  • Fitness center
  • Full service business center
  • Free Wi-Fi
Rooms
The 210 deluxe guest rooms and 10 additional suites at the Crowne Plaza Pensacola Grand Hotel feature luxurious linens and furniture in traditional, dark wood tones. The earth-toned upholstery and linens make every spacious room feel rich, as if guests have stepped into a private residence. With 42-inch flat screen televisions, and the Crowne Plaza Sleep Advantage Package, featuring new beds, guests are ensured quality rest.
Features
Guests who are looking for a unique hotel experience appreciate the historic rooms of the Crowne Plaza Pensacola Grand Hotel. After a delicious dinner in 1912 the Restaurant, guests are drawn to the aviation-themed Cavu Club for after-dinner beverages and entertainment. A full-service fitness center is open for guests. An on-site car rental desk and free airport shuttle make the Crowne Plaza Pensacola Grand Hotel a convenient place to stay in Pensacola.
Transportation
  • Pensacola Regional Airport (7.3 mi/11.7 km)
Attractions
  • T.T. Wentworth Junior Museum (1.5 mi2.4 km)
  • Perdido Key (2.5 mi/4 km)
  • Gulf Islands National Seashore (7.3 mi/11.7 km)
  • Naval Air Station Pensacola (8.1 mi/13 km)
  • National Museum of Naval Aviation (9.7 mi/15.6 km)
  • Fort Pickens State Park (10.7 mi/17.2 km)
Business
  • Offers 7,584 square feet of meeting/banquet space that accommodates up to 300 people
  • Audiovisual equipment available (fees apply)
  • Full service catering available

Amenities

  • High-speed internet
  • Free parking
  • Outdoor pool
  • No smoking rooms/facilities
General
No smoking rooms/facilities
Free local telephone calls
Executive level
Ice machine
Activities
Outdoor pool
Dining
Bar/Lounge
Restaurant
Coffee maker in room
Lounge
Room service
Services
Business center
Maid service
ATM/Cash machine
In-Room Safe
Shops/Commercial services
Porters
FAX
Overhead projector
White board
Internet
High-speed internet
Parking
Free parking
Parking
Accessibility
Accessible facilities
Room
Satellite TV
DVD player
Safe
Phone with speaker
Desk with lamp
Free newspaper
Hairdryer in room
Outlet adapters
Temperature control
Computer in Room
Ironing board
Bath tub

Hotel Map

30.4167 -87.2121
Nearby airports
Pensacola International Airport, (PNS), 5.00, MI;
Area description
Downtown, downtown

Dining

1912 The Restaurant
1912 The Restaurant located in the 1912 L and N Train Station. The station has been fully renovated and creates a fine dining atmosphere for our guests.
CAVU our Naval Aviation Themed Club
Featuring Navy Aviation and Blue Angel memorabilia CAVU lounge is a great place to meet up with colleagues or to enjoy an after dinner drink Our upscale smoke free lounge offers a variety of beers, fine wines and cocktails we also have a daily happy hour

Hotel Policies

Check-in:
04:00 PM
Check-out:
12:00 PM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use.

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Guest Reviews (93)

Ratings and reviews for Crowne Plaza PENSACOLA GRAND

Overall score

4.1 / 5
5.01.0
93 out of 93
Amenities:
4.2
Cleanliness:
4.6
Hotel staff:
4.4
Comfort:
4.4
Location:
4.2
Value:
3.9

86% would recommend to a friend.

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Review of Crowne Plaza PENSACOLA GRAND

Reviewer score

1
5.01.0
Sleepless in Pensacola
Business
Boston, MA
May 19, 2011

Train noise

Read reviews prior to booking my business travel and saw minimal comments about the train that starts at midnight and goes by every hour ALL night. Blowing it's whistle for at least 5 minutes each time, sounding like the train is going through your room. Wondered why I was given ear plugs on check in, now I know. Having to presentation to a group of people is tough enough but sleep deprived, trust me, is no fun. Found out this used to be the old train station. Should have been converted to shops and office space, not a hotel. Plus if you ask to cancel reservation to go somewhere else the penalty is the balance of what you owe for the remainder of your reservation. How many companies will cover that? I will pay a little more ( paid $139/night to stay here) and get away from the train and get sleep

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
4
Comfort:
3
Location:
1
Value:
1
Trip purpose:

Business

Dining tip: Short drive from hotel

Try the Grand Marlin

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Review of Crowne Plaza PENSACOLA GRAND

Reviewer score

1
5.01.0
Sleepless in Pensacola
Business
Boston, MA
May 18, 2011

Hope you like Trains

Not sure why so many people rave about this hotel unless they don't mind staying up all night due to trains going by the hotel every hour starting at 11pm, blowing their whistles sounding like the train is in your room. Should of questioned the ear plugs when checked in. So beware, if you stay here expect little sleep.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
4
Comfort:
2
Location:
1
Value:
2
Trip purpose:

Business

Dining tip: Short drive from hotel

The Grand Marlin excellent food, nice atmosphere on the beach with inside and outside dinning.

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Review of Crowne Plaza PENSACOLA GRAND

Reviewer score

1
5.01.0
Graduation Sister
Business
Bainbridge, GA
May 3, 2010

Horrible Service for the money

The rooms had very tiny bathrooms with really thin walls. We ate in the dining room with only about 10 people in the entire restaurant and and it took us over 2 hours to eat. I paid $20 for a piece of fish that would have tasted better from Captain D's. I could also hear everytime someone opened their door in our hallway. We got very little sleep. It was definitley not worth what they charge for a night.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
5
Hotel staff:
2
Comfort:
2
Location:
4
Value:
1
Trip purpose:

Business

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Review of Crowne Plaza PENSACOLA GRAND

Reviewer score

1
5.01.0
Anonymous
Business
Ontario, CA
Jun 13, 2007

You got to love trains

Hotel main A/C caused room to intermittently vibrate throughout the day and night. A nightclub across the street emptied out at 0230 AM resulting in police response to keep order and clear streets; sirens and P/A system commands. The real problem however,is the active train track running down the street next to the hotel. There is a controlled I/S at the N/W corner of the hotel and the trains blow their whistles as they approach and cross the I/S. At least five trains a night and early morning use the track. Sleep all but impossible. The fact that the hotel provides ear plugs, and a relaxation DVD should be a clue to the noise problems this hotel has. The CAVU bar is a shrine to the Blue Angels and serves a good drink.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
3
Comfort:
3
Location:
3
Value:
1
Trip purpose:

Business

Dining tip: Short drive from hotel

Numerous quality restaurants nearby .I would recommend the Fish House and ZEA to anyone.

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Review of Crowne Plaza PENSACOLA GRAND

Reviewer score

1
5.01.0
Diana T.
Business
N/A
Apr 14, 2015

Find another hotel!

Front desk staff were not very friendly upon arrival. When we got to our room we could hear everything all our neighbors were saying. When we went to freshen up and take showers brown water came out of the facet! When we advised the front desk there was no explanation or apology. We ended up leaving that same day! Not sure why this hotel got 4stars from other people's reviews!

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
1
Hotel staff:
1
Comfort:
1
Location:
3
Value:
1
Trip purpose:

Business

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Review of Crowne Plaza PENSACOLA GRAND

Reviewer score

2
5.01.0
viaiter
Business
baltimore, md
Oct 10, 2013

not happy

not happy with the room - room was not well cleaned

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
3
Comfort:
2
Location:
4
Value:
2
Trip purpose:

Business

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Review of Crowne Plaza PENSACOLA GRAND

Reviewer score

2
5.01.0
Anonymous
Business
Texas
May 23, 2009

would not recommend

It was very noisy with trains coming through all night long. We never got hardly any sleep. You could also hear the people in the rooms next to you.

Hotel features (5 = best, 1 = worst):
Amenities:
3
Cleanliness:
3
Hotel staff:
2
Comfort:
1
Location:
2
Value:
1
Trip purpose:

Business

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Thank you for your feedback!
Review of Crowne Plaza PENSACOLA GRAND

Reviewer score

2
5.01.0
Anonymous
Business
Biloxi, MS
Aug 1, 2011

Crowne Plaza Hotel Pensacola

My wife and I had a late check in. When we arrived at the front desk the associate was friendly, however being that it was late, she seemed tired and not enthusiastic to help. The hotel has the standard amenities. It has a unique design with restaurants, gift shops, and the such. The location is convenient to the interstate and also convenient to the train tracks. If you do not mind a train blaring its horn between the hours of midnight and 5am twice, then this certainly is the place for you. And if you do not mind over hearing what the people are doing in the room next to you, then you can't go wrong by choosing this hotel.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
4
Hotel staff:
3
Comfort:
1
Location:
1
Value:
2
Trip purpose:

Business

Entertainment tip: Short walk from hotel

TOO MUCH NOISE for sleeping

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Review of Crowne Plaza PENSACOLA GRAND

Reviewer score

2
5.01.0
Layla29
Business
Orlando, Florida
Jun 19, 2014

Crowne Plaza Pensecola Grand

The staff were not as friendly or welcoming. The phones were not working properly- was never able to reach the front desk when we needed something. The elevator was not working so it took forever to wait to get to our room. The pool was so small and dirty. There was only two treadmills at the Fitness Center and one was out of order. Overall we were not pleased. So many inconveniences. We thought that it would be a very fancy/friendly place just looking at its title you would think...I don't recommend this place to anyone.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
3
Hotel staff:
1
Comfort:
3
Location:
2
Value:
2
Trip purpose:

Business

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Review of Crowne Plaza PENSACOLA GRAND

Reviewer score

3
5.01.0
jmorganthall
Business
Mobile, AL
Mar 30, 2014

Great location, comfortable room.

Checked in late on a Friday night (planned, reserved well in advance) and the front desk clerk barely even looked at us. Not sure if she was half asleep or just had an attitude problem. Room was perfect and clean. The provided Listerine in the room was a nice touch. They even gave us a free toothbrush because we forgot one. As other reviewers have said, walls are paper thin. Beware noisy neighbors.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
2
Comfort:
5
Location:
5
Value:
3
Trip purpose:

Business

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