Westgate Lakes Resort and Spa

It was very nice to have SPA in the unit. Internet connection was not good.

Rooms were nice for the price. Wasn't too fond of the room set up - sharing a common door, then splitting into two separate rooms. Had to switch rooms during my stay because the neighbors were pretty loud.

I selected this hotel based on its location to the OCCC and price. I expected no frills, just a functional room. I had a studio in the 1700 section. After being there all of 2 hours, I heard running water in the bathroom, when I had not turned on a faucet. After investigating the situation, there was water leaking from the floor above mine and the water found its way out the ceiling light fixture. I immediately called the front desk and they sent a maintenance person to check it out and he determined that the floor above had a plugged drain. Anyway, they ended up changing my room and providing me with a sizable upgrade at no charge and the manager apologized profusely.

At the time we booked the Westgate Lake Resort and Spa, we did not know it was a timeshare. I commend the staff after finding out we were in Orlando to attend a trade show at the OCC, they did not push the timeshare speech. We had a lovely room with a balcony overlooking the lake. We did not use alot of the amenities except for the gym - which was above avg. in both equipment and staff. Shampoo, soap, towels were under avg. standards...more like a motel. The staff with the exception of housekeeping was extremely friendly. Though they did a fine job and I do understand housekeeping has a strenuous job, they did not speak English, it felt as if we were on one of the islands instead of Florida. The one thing i must say they need to address is a path, to enjoy the beauty of the lake as well as to walk on instead of the parking lot to get to the main house for the gym or to the restaurant, or just to walk for exercise or leisure.. .

Very clean room, nice location. I would definately stay there again.

I was at the resort for a convention. It was a nice room but I would not recommend this place if your primary purpose is to be off the resort and need a place to sleep. It is quite and well maintained and looked like it had a nice pool.

This is a timeshare that was converted it to a hotel. I wandered around the parking lot for 15 minutes trying to find a space. Nothing. Called the front desk and they had me park in a lot that was a half mile away and picked me up with a golf cart. Plan on the same because it was like this the second night too. The AC also did not work. The pictures and name is what captured me. What spa? A Resort? Be serious. This has taught me a good lesson....stick with a flag you know.

The carpet in my room was WET from the TUB to the bed. I asked for help, and they said engineering would be up to check it out, but that the person answering at the front desk could not help. I asked for a manager to call me for 2 DAYS - NO CALL BACK. They gave me the extension of 8915 - NO ANSWER, never a call back or voicemail. T$ERRIBLE CUSTOMER SERVICE - second time here - it was cheap because IT IS CHEAP - never buy a time share here - this service is the worst I have ever had in any hotel in Orlando!!!

First off, this place is huge! My room was easily a half a mile from the front desk. This is not bad since they have golf carts to take you back to your rooms. The challenge is the rest of the time. There were supposed to be shuttles to move you around the complex, but I didn't see any. The staff was very friendly and helpful. The manager that was on duty ([...]) was up front and involved with all the operation.I was told at the front desk that there was a complimentary breakfast at the grille, but when I got there the next morning they said it was $7.95. That was odd.The shuttle they provided for the Convention I was attending (HIMSS) was great and very convenient.The room I had was very nice. The shower was very well made with a large shower head and a nice bench... very nice touches. Two annoyances is that the voice mail button would only give me a busy signal. And the TV in the bedroom didn't work.

I was impressed with the look of the property, the cleanliness of rooms and friendly staff I met while staying here.