Westgate Lakes Resort and Spa ★★★★

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$99
avg/night
Rate and special offer based on
Check-in: Feb 16, 2016 Check-out: Feb 19, 2016

hair show getaway

Would not recommend Tue, Jun 3, 2014
It ended up being ok but lady that checked us in was rude then when we got in the room the toilet wouldn't stop running sink wouldn't drain ac didn't work and they had to move us to another room which they didnt really want to do but the new room was better we ended up having a good time but I won't stay at this westgate again westgate palace is waayyyyy better.

| orlando Business

2 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 1 /5
  • Comfort: 2 /5
  • Location: 3 /5
  • Value: 3 /5

Good

Would not recommend Fri, May 30, 2014
Not good the keys room everyday are broken, the house keeping not clean the room everyday and the parking all day are full

| Puerto Rico Family

3 /5

Overall score
  • Amenities: 2 /5
  • Cleanliness: 2 /5
  • Hotel staff: 2 /5
  • Comfort: 3 /5
  • Location: 3 /5
  • Value: 2 /5

Fun Filled Vacation

Would recommend Thu, May 29, 2014
This first time to Orlando was FANTASTIC!! It was close to ever park. Shopping outlets were GREAT deals! The room was more then I expected the people were nice and friendly. I highly recommend this place to anyone. I will deff be back there soon!

| Detroit, Michigan Family

4 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 4 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Would like to give it 5 stars but!!!!

Would recommend Wed, May 14, 2014
The room was amazing , everything available, just like home!!! But the problem is the little insects crawling everywhere and the last day saw a roach.. The other problem was the leaky ceiling in the small bathroom that didn't get taken care of even though I called a few times about it... I gave up at the end and just put towels on the floor so my kids won't slip....other than those two things the hotel was awesome, they had pool parties at night and limbo competitions and jump rope competitions and hula hoop competitions and if u win u get a simple prize, my kids had a blast but I do wish they take care of the bug issue!!!

Shopping hint

Walmart is right down the road if toiletries or snacks are needed I wouldn't pack those with me on my next trip if I know there's a walmart in the area!

| Detroit mi Family

3 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 2 /5
  • Hotel staff: 2 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 3 /5

Just wanted to sleep!

Would not recommend Thu, May 8, 2014
Booked from online co. not expecting to have to take a property tour. They immediately corral you in and tell you your gonna get all this free stuff only to find out we wasted three hrs of our time listening to their resort buy in program! Then the morning that we leave they want to give us our free stuff which is a spa treatment and free dinner when we re leaving! They take 20.00 bucks to eat a plastic breakfast but tell you they will refund the 20.00 which they did....but why do I have to give you money to waste three hrs of my time? Guess we had tired and stupid written on our foreheads! The rooms were VERY outdated, we could here our noisy neighbors till 3:00 am. Banging their door open and closed. I even had to call security to ask them to quiet down. We looked onto a wall. The shower was big though.

Dining

Lots of good Resturants on International Rd, close by.

| Highlands Ranch, CO. Couples

2 /5

Overall score
  • Amenities: 2 /5
  • Cleanliness: 2 /5
  • Hotel staff: 3 /5
  • Comfort: 2 /5
  • Location: 2 /5
  • Value: 2 /5

Bad Start, but great result

Would recommend Thu, May 1, 2014
During check in, the person checking a young lady in beside me upgraded her room free of charge, however I was not offered the same courtesy. This didn't impress me, however I was ok with it considering I would get what I paid for. When I finally got my family up to the room, it was very late and they wanted to sleep, however upon entering my room there were other guests in the room from a joining room that they took it upon themselves to take over. There things were all over, water in the bath tube etc... which they removed when we got there, but as well there was only one bed when I booked two beds online. Between my families discomfort and my own I tried calling the front desk, was on hold for quite some time, before walking back to the front to loose my mind on the front desk. Which I didn't..... We were then upgraded to a beautiful room that was great. The staff was great at that point, I didn't really have much interaction with them, but the resort amenities were good. Overall a nice place, I would return.

| Ontario, Canada Family

4 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 3 /5
  • Hotel staff: 3 /5
  • Comfort: 5 /5
  • Location: 4 /5
  • Value: 5 /5

worst hotel stay EVER!

Would not recommend Thu, Apr 24, 2014
i am not being dramatic either. i don't even know where to begin with this place. the only other hotel review i have written was for the best hotel experience i've ever had. MAIDS TRYING KNOCKING AND TRYING TO ENTER YOUR HOTEL ROOM AFTER MIDNIGHT! if this is something you are opposed to on your vacation, do NOT stay here! our first night, my daughter and i were asleep and were woken up by knocking. the person refused to say who they were (and surprise, the peephole was cracked) and then TRIED OPENING THE DOOR TO COME IN OUR ROOM!!! we called security...a guard came. when i finally felt safe to open up the door after confirming it was the security guard (we are from Chicago, we don't mess around) we realized it was a maid because there was a container in front of our door with extra towels (which we requested at 5pm). the maid literally tried breaking in. the only reason she was unsuccessful was due to the extra lock we latched. THE STAFF. this is what made this place so awful. when we checked in the guest services were incredibly rude. and i mean RUDE. they didn't want to help us, they had a snotty attitude the whole time they spoke to us and to top it off they didn't even know the hotel amenities (pool and hot tub information)! immediately after checking in with another not so nice employee we were rushed to a young woman who was "going to help us." instead she was trying to sell us a timeshare. we said no and asked for a map because there were so many hotel buildings and we had NO idea where to go. you'd think the man checking us in would have informed us. the timeshare woman left us and never returned with a map. we had heavy luggage and i'm physically disabled, but of course no one cared to help. my daughter finally got a map, but guest services were too busy to direct us to which building to head to. the only decent person we met working there was a security guard outside. he directed us to the correct building. if you want to ever talk to guest services or someone working at this place, good luck while calling them. we tried calling numerous times and were on hold for up to 15 minutes, till we got sick of waiting and my daughter walked all the way back to the main building. and they have a number to call x8888 if you are unhappy with your stay. whenever we tried calling, no one picked up! ROOM. the bed was like laying on a slab of rock. there were broken beer bottles on the grass outside our porch and one of the porch door's lock was broken. the bath tub was not clean! there were small specks of black dirt along the side. and there was dust in the room. the tv was not a flat screen like advertised. only good thing was the ac worked. i have more to complain about, but honestly don't want to spend anymore time wasted on this place. bottom line: do NOT stay here! unless you like rude people, maids waking you up and trying to come into your room past midnight, confused staff who can't answer basic questions about their place of employment (which pools have a hot tub, i asked 4 different people), dirty rooms and uncomfortable beds and feeling angry because this hotel stay dampered your first vacation with your grown up daughter in 6 years.

| Chicago, Illinois Family

1 /5

Overall score
  • Amenities: 2 /5
  • Cleanliness: 1 /5
  • Hotel staff: 1 /5
  • Comfort: 1 /5
  • Location: 3 /5
  • Value: 1 /5

Awesome

Would recommend Tue, Apr 22, 2014
From the moment we arrived everything was amazing, the staff treated us like kings and queens and the Resort itself has it all. You could spend your whole vacation without leaving the resort and be absolutely happy about it.

| Fort Bragg, NC Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Great place to relax

Would recommend Tue, Apr 22, 2014
Very roomy and comfortable . Great experience . The room was very clean , and the pool area had a lot of activities .

| Orlando fl Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 4 /5

Easter family trip

Would recommend Sat, Apr 19, 2014
I rated my stay satisfactory. Room is spacious ,but should vacuum the floor daily . Should discontinue the practice of taking guests to sales seminar right after check in.

| NY Family

3 /5

Overall score
  • Amenities: 3 /5
  • Cleanliness: 3 /5
  • Hotel staff: 3 /5
  • Comfort: 4 /5
  • Location: 4 /5
  • Value: 3 /5