Westgate Lakes Resort and Spa

We had a 2-bedroom, 3-bed apartment here that was perfect for us. The hotel is clean and has plenty of amenities, including some nice pools. They had plenty of large taxis on hand to take us to the I-Drive area. The rooms were spacious with a ready-to-go kitchen. The only downside is you're on the other side of I-4, so there are no restaurants or convenience store within walking distance. However, it is a short drive if the traffic isn't too bad.

It was a fair experience but not exactly the spacious luxury I was anticipating. The facilities were clean and family friendly but the room was small for the "1 BR, pull-out couch" configuration. Our laundry was not in the room even though the description indicated it would be (it turns out there are 2 buildings that are exceptions to the description). Pools were large and nice. On-site bars were rarely opened even though this was peak season in Orlando.

The hotel complex is amazing. Plenty to do a very beautiful. Great location to the parks, which brings me to the "almost perfect" part. The "free transportation" to the parks. When we arrived on Monday we were told to go to he VIP counter to book our shuttle trips to the different parks. Monday's shuttles, which only go to the parks twice and come back twice, were already full. Tuesday's trips to the parks were already full and the only shuttle coming back was coming back at 8:30pm. Not convienent if you want to see any parades or fireworks at any parks. A rental car is out of the question unless you know all the back roads because the freeways were parking lots. So plan on lots of taxi rides which will cost you $40 one way

A resort fee that had to be paid. On top of that a deposit of $50 in case of incidentals was charged. The toilet over flowed. By the time maintenance came the carpet was half soaked. We requested to be moved to another room (the hotel didn’t offer), we were moved. After shopping & returning to that room, all keys didn’t work. We were locked out for 20 minutes after calling before someone arrived. This room had no Jacuzzi. We were moved a 3rd time to a room. To use the computer they charge 20 cents per minute..CRAZY!!! Next time we will stick to a hotel vs. a resort!!!

To begin with, when we arrived to the hotel, it took us about 25 minutes to finally talk to someone in order to check-in, even though there was no line at the front desk. There were several employees (at least six people wearing their uniform) standing behind the counter, but apparently only one person was working at the time and she was busy with a customer. When we arrived to the room, we were surprised how dirty it was. The bedspread was dirty and stained, the floor was dirty as well, and the shower had "short hairs" in more than one place on the floor and the glass door for the shower. Overall, the facilities are nice, but the hotel should pay more attention to the cleanliness of its rooms because they do not match those of a “3.5-star” rating.

The room was not cleaned daily. You have to complain before a staff is sent to clean the room. The hotel charges an additional $35.00 Resort fee. Additionally,you have to pay a daily fee of $5.00 in order to use the Fitness center. Based on my experience, I will never book the hotel again.

overall good,except that the jacuzzi tub and shower were dirty with hair and dirt.Also,there was a coffee pot with no coffee,so i had to leave the room and go to the store.To much street traffic,very unorganized and no courtesy from the workers in the golf carts on the road.

This was one of the best vacation resorts that we have been at. The resort was very very nice. The rooms are very clan and comfortable, the pools are amazing everything you need is there or only a few minutes form the resort and its very centraly located. We would recomend this to our friend and family and we are making plans to return there very soon.

The rooms, I had a suite, are huge, well appointed and very clean. The bed was plush and very comfortable. Close to Universal Studios, $15.00 for a one way cab ride. Overall a fantastic getaway.

The staff was incredibly friendly, helpful and polite the entire time we were there. We were NOT timeshare holders, either. :) We got around the timeshare spiel when we checked in by saying we don't eat breakfast (where they will try to schmooze you up) and that we had our entire week planned out (We spent our time combing over Universal Studios), so would be unable to attend any of their meetings. After that, we were on our way! The studio room we rented was very spacious and the best surprise was the gorgeous view we had of the lake from our screened in, private porch. Nice and quiet. Our room also had a jacuzzi tub, but if you wanted to go out and be social, all the pools had a spa tub as well. Swimming areas were scattered across the campus, so you never had to walk far to splash around. Weekends were crowded at the pool, but overall it was pleasant. Westgate provided free shuttles to all the local parks, which was one of the main selling points for me b/c I didn't want to rent a car and then spend more money to drive just a few miles and park. You had to register or call the front desk to say when you wanted to catch the shuttle, and they offered two times in the a.m. and two times in the p.m. to return, but were flexible if you wanted to return on a different time than you signed up for. Universal Studios and Islands of Adventure were SO much fun and both the husband and I thought it was great for kids of all ages. The Smokehouse BBQ joint was VERY tasty and for the able bodied, not a bad walk (we were staying on the opposite end of the campus). Prices were very reasonable, especially considering the amount of food you got! We made two more meals out of the leftovers. Westgate also has a Pizza Hut express, but the menu is very limited and the wait time was 45 minutes (off peak mealtime). It was well worth the wait, though. Westgate encourages people not to order from outside delivery pizza places, and I did not have a good time with the other pizza place we tried ordering from. The studio included 4 sets of plates/bowls, silverware and glasses, microwave, minifridge w/ freezer, standard sized coffee maker and a toaster, AND they give you dish soap and sponges to wash up with. :) My only complaint was the one hour photo place on site. I showed up at 1 pm on Friday, and no one was manning the desk. I returned at 2:30 (after my very excellent spa experience) and was told that I could get my pictures developed tomorrow. When I said I'd take my business elsewhere then, I was talked into leaving my film there and that he would open the shop early the next morning (my shuttle to the airport was picking us up at 8:30 am, and the photo place opens normally at 9) so that I could pick up my stuff. When I dropped by, all he had done was develop the film (not printed any pics or put the images on disc like I had ordered) and told me that at least I didn't have to worry about xrays damaging my film now. I appreciated him opening up early for me, but was pretty irritated that he made it seem like only doing a fraction of the work was actually doing me a favor. Overall, the service was excellent and we are definitely planning on staying here again the next time we're in Orlando.