Westgate Lakes Resort and Spa

4 stars
View map of 10,000 Turkey Lake Road, Orlando, FL 32819

Hotel Overview

Ratings and reviews for Westgate Lakes Resort and Spa

Overall score

3.6 / 5
5.01.0
374 out of 374
Amenities:
3.9
Cleanliness:
3.9
Hotel staff:
3.8
Comfort:
4
Location:
4.2
Value:
3.8

72% would recommend to a friend.

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Review of Westgate Lakes Resort and Spa

Reviewer score

1
5.01.0
Anonymous
Couples
Hotel OrlandoFL Sean Gainsville FL me CA
May 30, 2009

Had Several Problems

The hotel was in a nice location however some of the staff only spoke Spanish which was very frustrating when trying to call the front desk. The automatic front desk button lead you to customer service and then they had to transfer you. It because a real pain when I needed to have something done, Like the plumbing. When my boyfriend and I arrived at our hotel, it was real cold inside and I wanted to take a shower. The water was real cold. I was unable to take my shower and went to the bathtub to see if the water there was better. Now i am all wet trying to take a hot shower. So I told my boyfriend that the water was real cold and he said he would call the front desk to tell them we needed a plumber. We called and it took them at least 30 min if not more. I was starting to get upset that it was taking so long because my boyfriend had things planned that he wanted to take me to. so finally two men come to our hotel room they both are speaking Spanish and I have no idea what they are saying. Then one guy gets a phone call and is on the phone the whole time having this convocation in my bathroom that I want to take a shower in. Then the other guy is trying to talk to they man on the phone but he is giving him the one minute finger and all this is happening while my boyfriend and I are waiting. So finally the guy on the phone leaves, still on the phone and the guy not of the phone says were going to send a plumber to fix the boiler. He said it would be about 20 minutes before the plumber got there and was able to fix the boiler. He then said in broken English that after the plumber fixed the boiler it would be about another 20 minutes. My point is I called the front desk and said my water is not hot. They could have just sent the plumber to check on the boiler and not had to bother my boyfriend and I and it would have saved an hour of my time. After I took my hot shower and went out to eat with my boyfriend, we were ready to go to bed. So we took the bed cover off and there was only a thin sheet to sleep under. There was NO blanket to sleep under there was only to top cover which was not even thick and then a sheet. Well we were trying to turn the ac down but kept having trouble. So we had to get a blanket from the closet. We took two blankets out. The next night I called the front desk which again sent me to customer service. The man said hold on let me transfer you. I then got transferred to the front desk where no one answered. I then had to hang up and recall the front desk. So I pushed front desk and once again got customer service and said yes I need front desk. He said ok they didn't answer one moment. This was kind of funny but it should not of happened. I got transferred to another guy who was waiting to talk to the front desk as well. He was a guest at the hotel trying to get a hold of front desk. I said hello when i noticed there was someone there and he said hello as well and started talking about his room and a problem he was having. and then I said excuse me sir but I'm in room 713 trying to get a hold of the front desk. He said me to and we both laughed and hung up. So then I had to call back AGAIN even though it was kind of funny it shouldn't have happened it was real uncomfortable. So when I got the same guy for the third time, I asked him how do you guys make the beds. He told me and my bed was not made like he was saying. I told him that my bed was not made like he was saying. He paused and said well I can have someone bring you a blanket, Well we already had two blankets and we had just gotten back from Sea World and it was past midnight. I was tired and so was my boyfriend and we were not going to sit up for 30 minutes while we get another blanket. So I said don't worry about it we will pass. But I was kind of upset at that point because it took over 20 minutes just to try and get my answer about the bed situation. Right before I go to bed I go to the bathroom, Well after my 20+ minute phone call it was ...

Hotel features (5 = best, 1 = worst):
Amenities:
1
Cleanliness:
3
Hotel staff:
2
Comfort:
1
Location:
5
Value:
1
Trip purpose:

Couples

Review of Westgate Lakes Resort and Spa

Reviewer score

5
5.01.0
Anonymous
Couples
NEWPORT NEWS, VA
May 26, 2009

awsomeness!!!!

THIS WAS AMAZING ... THE BEST STAY I EVER HAD THE ROOM WAS BEAUTIFUL... THE PLACE IT SELF WAS PERFECT .. EVERYONE WAS SO NICE AND HELPFUL...I DIDN'T WANT TO LEAVE!! I LOVED IT .. .THANK Y0U SO MUCH FOR MAKING MY VACATION SO WONDERFUL!!!! I WILL DEFINITELY USE THIS RESORT WHEN I COME BACK TO FL

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Couples

Time-saving tip: Short drive from hotel

EVERYTHING IS IN THE HOTEL .. FOOD .. STORES .. MOVIES.. AND ALL THE PARKS ARE ONLY 15 MIN AWAY AND INTERNATIONAL DRIVE IS RIGHT AROUND THE CORNER!!!

Review of Westgate Lakes Resort and Spa

Reviewer score

4
5.01.0
Anonymous
Couples
Tampa, FL
May 25, 2009

Beautiful Resort and Getaway!

The place is huge! It's a little confusing figuring out where to go at first but after a staff member gives you a tour right to your room it's great! Beautiful rooms that were spotless! Great restaurant the smokehouse with reasonable prices. The spa was amazing! I would definitly return again!

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
3
Comfort:
5
Location:
4
Value:
4
Trip purpose:

Couples

Money-saving tip: Not Applicable

Very short drive from SeaWorld.

Review of Westgate Lakes Resort and Spa

Reviewer score

5
5.01.0
Anonymous
Business
Georgia
May 23, 2009

Great place to stay

It was pouring rain when I arrived. The staff was cheerful and helpful despite the weather. The room was clean and comfortable. It is nicely laid out with a kitchenette and whirlpool bath. My favorite feature is the screened-in balcony overlooking the lake. So many hotels have sealed windows that make it impossible to get fresh air into your room. This one has a sliding glass door. I kept it open all night, and had a great night's sleep. My only complaint: After 3 days of rain, the landscaping crew was at work before 8 in the morning. They should have waited awhile before cranking up the weedeaters and blowers.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
4
Value:
4
Trip purpose:

Business

Review of Westgate Lakes Resort and Spa

Reviewer score

3
5.01.0
Parent of USAF Airman
Family
Anchorage, AK
May 22, 2009

Not great but good enough

Overall this is a nice place and I would stay there again. It is a huge complex that is primarily occupied by timeshare "owners". My only complaint was that our room wasn't cleaned for the 4 days we stayed because of miscommunications between the cleaning crew and front desk. I was never able to resolve this but we were able to get fresh towels and dispose of trash by finding a cleaning person each day.

Hotel features (5 = best, 1 = worst):
Amenities:
2
Cleanliness:
4
Hotel staff:
3
Comfort:
2
Location:
2
Value:
2
Trip purpose:

Family

Dining tip: Short drive from hotel

Every chain restaurant in America is located within 10 miles of this hotel.

Review of Westgate Lakes Resort and Spa

Reviewer score

4
5.01.0
Doug & Eileen
Family
Rochester, NY
May 3, 2009

Great Orlando Getaway

All of the staff was friendly and helpful. The layout and amenities were great. Pools were beautiful (too bad we didn't have more time to use). Room was spacious and well equipped. Room was not dirty but was not immaculate, however, the shower and bathroom / tub were immaculate. Screen porch was outstanding.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
4
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Family

Dining tip: Short drive from hotel

International drive offerred great restaurants and entertainment for the entire family. (2-3 mile drive, worth a taxi if drinking)

Review of Westgate Lakes Resort and Spa

Reviewer score

5
5.01.0
Anonymous
Couples
Woodbridge Va
May 3, 2009

Spring Break

I enjoyed shopping at the outlets close by and the restaurants was in a very good location and most of them had late hours and carryout services. The interstate was easy accessabile. The resort was very nice and clean and very convience to all the parks.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Couples

Review of Westgate Lakes Resort and Spa

Reviewer score

2
5.01.0
Anonymous
Family
Folsom, CA
May 3, 2009

Good but somewhat untidy

We booked a 1 bedroom suite. Confirmed that a night before with the hotel but found that it was a studio. We were most interested in a kitchen but didnt get one. The room was clean but linens were old and dirty. To my amazement there was no coffee in the room. They had the machine but had to buy coffee, filter, cream and sugar. Also the heating didnt work so were freezing the first night. Fixed it once we complained. the location is nice and overall it is ok but I am not too happy with the experience.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
4
Hotel staff:
3
Comfort:
3
Location:
2
Value:
3
Trip purpose:

Family

Shopping tip: Long walk from hotel

Walmart is nearby ( approx a mile to the left) so you can buy your supplies there. You can buy the park tickets in the hotel's main lobby.

Review of Westgate Lakes Resort and Spa

Reviewer score

5
5.01.0
Anonymous
Couples
GA
May 1, 2009

Great location, low price

We got lucky to get a LakeView room. Had we not gotten the view the experience might not have been as good.

Hotel features (5 = best, 1 = worst):
Amenities:
5
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
5
Value:
5
Trip purpose:

Couples

Review of Westgate Lakes Resort and Spa

Reviewer score

4
5.01.0
Anonymous
Family
Ga.
Apr 29, 2009

Great Family Spot

The hotel was nice. I would like for Orbitz to show more than one picture of the fioor plans. The hotel was ver accomodating and the scenery was beautiful. Clean,Clean,Clean. The Spa and Exercise Facilities were Immaculate.

Hotel features (5 = best, 1 = worst):
Amenities:
4
Cleanliness:
5
Hotel staff:
5
Comfort:
5
Location:
4
Value:
4
Trip purpose:

Family

Shopping tip: Short drive from hotel

Walmart was in waking distance and The Premier Outlets were a short ride away.

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