Westgate Lakes Resort and Spa

terrible. In the ad they look like a 4 star hotel, but they charge fior everything - even the wifi, which in hostels are free, the same for breakfast, phones etc - they charge as they were in the 20th century!!They said the pool was open until 11PM and it was NOT. we went 3 times to try, i called 3 times and it was a joke!!When I tried to cancel my 2d day, they said they wouldn't because it was an online reservation and they didn't have anything with it. And, for the worse, they kept saying I did the reservation with ORBITZ and not [...]. I don't even KNOW ORBITZ!! I NEVER USED THIS "ORBITZ" AND I DIDN'T HAVE ANYONE TO COMPLAIN!!! When I called [...] they tried but didn't help at all.I felt robbed then and I feel robbed now. I NEVER USED ORBITZ AND THE "HOTEL" NEVER TRIED TO DO ANYTHING TO HELP ME, THEY JUST WANTED MORE MONEY FROM ME, THE "SUCKER".[...] should be more careful to let this kind of con people appear in its options. They lie, they don't treat you well, they don't do ANYTHING unless you put more money in the table, their price IS NOT WHAT THEY SAY.

The hotel was in a nice location however some of the staff only spoke Spanish which was very frustrating when trying to call the front desk. The automatic front desk button lead you to customer service and then they had to transfer you. It because a real pain when I needed to have something done, Like the plumbing. When my boyfriend and I arrived at our hotel, it was real cold inside and I wanted to take a shower. The water was real cold. I was unable to take my shower and went to the bathtub to see if the water there was better. Now i am all wet trying to take a hot shower. So I told my boyfriend that the water was real cold and he said he would call the front desk to tell them we needed a plumber. We called and it took them at least 30 min if not more. I was starting to get upset that it was taking so long because my boyfriend had things planned that he wanted to take me to. so finally two men come to our hotel room they both are speaking Spanish and I have no idea what they are saying. Then one guy gets a phone call and is on the phone the whole time having this convocation in my bathroom that I want to take a shower in. Then the other guy is trying to talk to they man on the phone but he is giving him the one minute finger and all this is happening while my boyfriend and I are waiting. So finally the guy on the phone leaves, still on the phone and the guy not of the phone says were going to send a plumber to fix the boiler. He said it would be about 20 minutes before the plumber got there and was able to fix the boiler. He then said in broken English that after the plumber fixed the boiler it would be about another 20 minutes. My point is I called the front desk and said my water is not hot. They could have just sent the plumber to check on the boiler and not had to bother my boyfriend and I and it would have saved an hour of my time. After I took my hot shower and went out to eat with my boyfriend, we were ready to go to bed. So we took the bed cover off and there was only a thin sheet to sleep under. There was NO blanket to sleep under there was only to top cover which was not even thick and then a sheet. Well we were trying to turn the ac down but kept having trouble. So we had to get a blanket from the closet. We took two blankets out. The next night I called the front desk which again sent me to customer service. The man said hold on let me transfer you. I then got transferred to the front desk where no one answered. I then had to hang up and recall the front desk. So I pushed front desk and once again got customer service and said yes I need front desk. He said ok they didn't answer one moment. This was kind of funny but it should not of happened. I got transferred to another guy who was waiting to talk to the front desk as well. He was a guest at the hotel trying to get a hold of front desk. I said hello when i noticed there was someone there and he said hello as well and started talking about his room and a problem he was having. and then I said excuse me sir but I'm in room 713 trying to get a hold of the front desk. He said me to and we both laughed and hung up. So then I had to call back AGAIN even though it was kind of funny it shouldn't have happened it was real uncomfortable. So when I got the same guy for the third time, I asked him how do you guys make the beds. He told me and my bed was not made like he was saying. I told him that my bed was not made like he was saying. He paused and said well I can have someone bring you a blanket, Well we already had two blankets and we had just gotten back from Sea World and it was past midnight. I was tired and so was my boyfriend and we were not going to sit up for 30 minutes while we get another blanket. So I said don't worry about it we will pass. But I was kind of upset at that point because it took over 20 minutes just to try and get my answer about the bed situation. Right before I go to bed I go to the bathroom, Well after my 20+ minute phone call it was ...

We had the worst stay ever. first let me say some people probably will still stay even after reading this but realize this is a time share not a regular resort. They do offer wi fi but you have to pay an out rageous price. We were left only 1 wash cloth for 4 people and it took 3 hours to get more even after I sent my husband for some we were told they have to bring them to us we can not pick up any. Power was out on one wall of our room which happen to be the tv wall, it took them roughly 3 1/2 hours to turn power on that was after I called several times. We had ants in our first room and had to be moved. We lost glasses in the first roomed that was never recovered. No one helped with the luggage at the resort. Also you are required to attend some kind of meeting upon check out and if you miss you will get a real ugly call from someone on their staff. Overall I will be finding a different place to stay at when I return in November. I also recommend that anyone else find somewhere else to stay.

Had several issues with with our room. No towels, trash and worst of all the parking was very bad. I called several times to the front desk but no help

Complex is over-wellmimg. To many people and cars. You can't get a legal parking spot after 10pm I don't know how the local fire department overlooks the violations

The experience staying at this hotel was just far too uncomfortable. The obvious attempt to somehow create an atmosphere of pleasure and relaxation was immediately trumped by the commercialization of this organization. We were very cleverly manipulated to address a gentleman who wished to pursuade us to participate in a resort tour in exchange for some discount tickets. The hustle and activity in the lobby was so extreme, we could only hope to get out of there as soon as possible. When we finally found our room in the building in which we were to stay, we kinda liked it except for the fact it looked like it had been caulked together. Caulk lines everywhere. I have never seen anything like that before. I could easily overlook that though except that the staff made us uncomfortable as soon as we got there. I believe this hotel has tried too hard to create an image of something that simply does not really exist. Simplify it and maybe it works. We are an average middle class family with a modest six figure salary and we will never return. Sorry Westgate, but try catering to the real world.

We went to visit seaworld. This hotel wasnt so great. You even have to pay for internet service. Thats right no free WiFi. Also check in takes forever. they try to sell extras. You have to tour the hotel to get breakfast.

BAD CHECK IN SERVICE I BOOKED MY ROOM 3 WEEKS AHEAD AND THEY HAD RENTED IT OUT WHEN I GOT THEIR I HAD TO WAIT 30MIN TO GET TO THE COUNTER AND ANOTHER 30 BY THE TIME THEY FIGURED OUT WHAT THEY WERE GOING TO DO FOR ME I CAME FROM OUT OF STATE WAS TO STAY THEIR FOR THE WEEKEND IT WAS LATE WHEN MY PLANE GOT IN I GOT TO THE HOTEL AT 11:30PM SO THEY FOUND ME A ROOM AND WHEN I DROVE TO MY ROOM GOT MY LUGGAGE OUT AND WHEELED IT TO THE 5TH FL AND PUT THE KEY CARD IN THE DOOR IT WOULD NOT WORK SO I HAD TO GO BACK TO MY CAR PACK MY LUGGAGE IN AND DRIVE TO THE FRONT TO FIND OUT THE GIRL WROTE THE WRONG NUMBER ON MY FOLDER CARD SO AFTER WE GOT THAT STRAIGHT IT WAS THE 6TH FL AND WRONG DOOR NUMBER BY THEN I WAS ANGRY AND TIRED AND I NEEDED TO USE THE RESTROOM THEY FINNIALY GOT IT RIGHT. I FELT THEY DIDNT CARE ABOUT ME AND IT WASNT TIL 1:00AM BY THE TIME I GOT TO MY ROOM ISNT THAT A SHAME! AND THIS WAS SUPPOST TO BE A VACATION

Crowded parking lots. Buildings right on top of each other resulting in narrow "roads" while navigating resort. Watch out for the many blind spots at the intersections while driving through!! Internet service for a fee but was NOT working anyway and apparently not working for quite some time. Gym usage was also an additional fee! Room smelled heavily of old wet carpet. Dirty pillow cases and linens. Old old outdated furniture. At least when I complained about the room I was switched to a different room. I was staying in a studio with a kitchenette. Seems the worst rooms are in building 1400. Better rooms in building 1600. There are brand new buildings in the resort off to the distance across the lake but good luck being assigned a room there as its a small minority of the buildings. I cannot recommend this resort. Maybe you'll be put into one of the top of the line rooms. (I noticed a lot of 4 and 5 star reviews and that must be the reason, rightfully so.) But who wants to go through the risk and hassle while on vacation?

Long check in time, only two people working at the check in desk. The room was small and we had trouble finding any space to park our car. Very noisy and the ice machines didn't work in our building or any of the other buildings around us. The outside door is designed that you can be locked out of your room if the other people in other room locks deadbolt which happened to us. Do not recommend this resort to anyone.