Orlando Metropolitan Resort

The room was excellent,except for the TV. There wasn't much of any channels to choose from.

Place doesn't look so good from the outside but the room I had was fine. All the ice machines were broken on all floors. One morning there was no hot water, but they were replacing a boiler. Why they didn't do it in the afternoon I don't know. Close enough to the convention center to walk and the local bus was easy as well. Over all, solely because of the price in comparison, I would stay here again for business only. Not a resort in any way but there are much worse.

When I reserved the hotel, it said that free breakfast was included. We found out that was not true. From the moment we arrived at the hotel until we checked out, it was a disaster! One of the staff at the front desk was very arrogant and extremely rude! He refused to check us in unless we pay $35 extra for a shuttle to the parks, EVEN though we told him that we did not need a shuttle since we had rented a car. He insisted that it didn't matter because everyone must pay it. It is a shame that they call this place a "resort"...that is extremely misleading and several other guests felt the same way. This place looks like army barracks. It is so ugly and dirty outside and inside. Motel 6 looks much better. There was no coffee in the lobby, no coffee maker in the room, and no restaurant or eatery in the facility. It was a hellish experience! Nobody should go through what we went through on our vacation. Our anniversary vacation was completely ruined. At least three times we found our room not cleaned and the bed not changed. Each time we called the front desk and house keeping we were told somebody will be up there soon but we had to wait about 3 hours before somebody knocked at the door (between 10 and 11pm). We told them we were already in bed. The towels were very old and skinny. The bed was extremely uncomfortable. I would NEVER recommend this place to anybody.

We checked out at 4 am since our flight was at 630 am. Now a week later they decided to charge me with an extra nights stay when we weren't even there! I have called about 5 times to speak to the manager and not one person has called me back to "discuss" this matter. Although there is nothing to discuss since I only want my refund but not even an apology for charging me for that extra night. Trust me, they couldn't pay me enough to stay at this place again and they shouldn't charge me especially since i checked out way before the checkout time!

As soon as we pulled into the parking lot I knew something was off. Check in was easy as can be no problem there- the guy said we would only be charged if something were to break or if we ordered room service ( when we checked out my card was charged- he conveniently left out the $7 room charge per day) Long story short non of the iced machines worked, a bottle of soda was $2.25 in the machine, when we asked for another blanket it looked like someone ran to their car to get it out of the trunk, there was only 1 roll of toilet paper per day in our room, the tv had about 50 channels and only 10 of them worked, wifi was charged by the hour, and the towels were made for someone who was a 00 and 3 feet tall. Overall if I would've known it was going to be like that I would've spent the extra 150 and stayed somewhere else - and to top it off we went for Universal tickets and the guy selling them says "oh they got rid of the roach problem - im just kidding" by the looks of this "resort" it was definitely not a joke!

Sink in hall had missing handle & was corroded. The bathroom was dirty. Needs renovations and updating if they want to pass this DUMP off as a resort.

We booked a standard room with 2 beds, but they made a big mistake by giving us a room with only one bed, I argued immediately with the manager and called the cheap ticket, but they do nothing good for us, the rood is bad, the manage is bad, the service is bad.

I was attending the American Academy of Ophthalmology Annual meeting... This hotel was extraordinary centric!!! The price I paid was perfect for one traveling alone with a low budget, like me...I recommend this hotel to everybody....I'm planning a trip next year with my family and I'm staiyng here, for sure!!!!! Thanks...

first thing when i went into the room you can smell the oldness in the room from the carpet and no fresh air. had to air out the room.then the maid just walk in on me while i was sleeping in the middle of the day.i ask what she was doing and she just walk away.was not comfy there.glad it was a one day stay.

The tv didnt work in one of the rooms I was in. the bolt on the door wasnt screwed in right so it didnt work. Though, it was good for a one night stay.