Loews Portofino Bay Hotel at Universal Orlando ★★★★★

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$409
avg/night
Rate and special offer based on
Check-in: Feb 28, 2016 Check-out: Mar 2, 2016
4.4 /5
Overall score
92%
Would recommend
Amenities:
4.4
Cleanliness:
4.6
Hotel staff:
4.4
Comfort:
4.6
Location:
4.8
Value:
4
1 2 3 4 5

Select your room

Overview

Stay On-site at Loews Portofino Bay Hotel and Experience la dolce vita the sweet life at this AAA Four Diamond Award winning hotel located within easy walking distance of both Universal Studios and Universals Islands of Adventure theme parks. On-site hotel guests SKIP THE REGULAR LINES in both Universal Orlando theme parks - A FREE BENEFIT WORTH UP TO 89 DOLLARS PER PERSON, PER DAY Plus enjoy EARLY PARK ADMISSION to the Wizarding World of Harry Potter, one hour before the park opens. Valid theme park admission required. Restrictions Apply. Guests will also enjoy Complimentary resort-wide transportation, including water taxis connecting the hotels and theme parks, priority seating at select restaurants throughout the resort, complimentary package delivery to guest rooms and resort-wide charging privileges with your hotel room key card. Hotel rooms can accommodate up to five people per room - roll away required for the 5th person (fees apply). Pet Friendly rooms are available (fees apply).

Dining

Trattoria Del Porto
The colorful festivals celebrated in the Italian countryside are the background for Trattoria del Porto. Enjoy diverse regional cuisine, delicious antipasti and tempting desserts, plus a delightful breakfast buffet to start off your morning. Seating is available inside the main restaurant or outside on t
Mama Della s Ristorante
At Mama Dellas Ristorante everyone is family! Mama has turned her house into a delightful restaurant, with every room a different dining area where you'll enjoy abundant portions of authentic Old World favorites from the Tuscany, Naples and Piemonte regions. Mama herself is often on hand to greet guests
Bice Ristorante
Take part in an Italian tradition in fine dining, since 1926. Bices reputation throughout the world for exquisite food and service precedes itself. An exquisite culinary voyage right to the heart of Italy awaits you amid a decor which combines Old World elegance and modern chic. Bice Ristorante offers No
Sal s Market Deli
Sals Market Deli is an authentic Italian delicatessen and retail cafe overlooking the harborside piazza. Sal's offers brick oven pizzas; an assortment of imported Italian meats and cheeses; fresh fruit; antipasti; salads; and a broad assortment of biscotti, pasta, olive oils and other delicacies. You can
Splendido Pizzeria
What would Loews Portofino Bay Hotel be without an authentic pizzeria -Located poolside, Splendido Pizzeria serves delicious pizza pies cooked in a wood burning brick oven. You can also enjoy burgers, salads, and all your favorite beverages. Its the perfect place whether you want a light snack or a casua
Bar American
The epitome of elegance. At Bar American, a swank lobby lounge, you can sample a wide variety of specialty drinks from classic-style martinis and European cocktails to fine cognacs, espresso and Italys treasured Grappas. Enjoy exquisite caviar, smoked salmon appetizers and other hors doeuvres in sleek, s
Thirsty Fish Bar
The Thirsty Fish is a friendly Italian wine bar serving savory cicchetti - small plates of food. Its harborside location on the piazza is perfect for viewing the sunset while you sip Peroni or a glass of wine, smoke a cigar, or enjoy a cordial with family or friends.
Gelateria Cafe Espresso
Theres nothing quite like an Italian bakery featuring tempting biscotti, cool and creamy homemade gelato in a rainbow of flavors, plus specialty coffee, espresso and more. Enjoy Italys finest deserts at Gelateriacaffe espresso.

Recommendations for you

Guest score 4.4 / 5
$464
Guest score 4.0 / 5
$127
Guest score 4.4 / 5
$129
Guest score 4.5 / 5
$69

Amenities

Featured

  • Free Wi-Fi in Room
  • Heated pool

General

  • Air conditioned
  • Pet friendly
  • Executive level
  • 24 hour security

Activities

  • Heated pool
  • Fitness center or spa
  • Fitness Center
  • Exercise gym
  • Jacuzzi
  • Sauna
  • Children's activities
  • Golf
  • Game room
  • Jogging track
  • Play ground

Dining

  • Bar/Lounge
  • Continental breakfast
  • Coffee maker in room
  • Lounge
  • Coffee shop
  • 24 hour room service
  • Room service

Services

  • 24 hour front desk
  • Business center
  • Maid service
  • Laundry service
  • Express checkout
  • Childcare Service
  • Concierge desk
  • Laundry/Valet services
  • ATM/Cash machine
  • Nursery for children
  • Security
  • Wake-up service
  • In-Room Safe
  • Tour desk
  • Meeting/Banquet facilities
  • Car rental desk
  • Barber shop
  • Barber/Beauty shop
  • Porters
  • Video checkout
  • Gift shop
  • Copy service
  • Currency exchange
  • News stand
  • Audio visual equipment
  • Conference suite

Internet

  • Free Wi-Fi in Room

Parking

  • Parking
  • Indoor parking
  • Valet parking

Accessibility

  • Accessible facilities
  • Accessible rooms
  • Accessible parking

Room

  • Television with cable
  • Radio
  • Safe
  • Phone with speaker
  • Telephone
  • AM/FM alarm clock
  • Desk with lamp
  • Mini bar
  • Free newspaper
  • Heated guest rooms
  • Hairdryer in room
  • Outlet adapters
  • Turndown service
  • Bathroom telephone
  • Cribs available
  • In room movies
  • Temperature control
  • Electronic door locks
  • Iron
  • Ironing board
  • Smoke detectors
  • Sprinklers in rooms
  • Bath tub

Reviews

4.4 /5 Overall score

92% Would recommend

  • Amenities: 4.4/5
  • Cleanliness: 4.6/5
  • Hotel staff: 4.4/5
  • Comfort: 4.6/5
  • Location: 4.8/5
  • Value: 4/5

Lowes service at this property is dreadful

Would not recommend Wed, Dec 30, 2015
If you’re looking for outstanding service, warm smiles, friendly staff or a working AC this hotel is not for you. If you’re looking for a nice pool for the kids, a great boat ride to the park and the fast pass it may be for you. We arrived to a full hotel during Christmas of 2015 and got a room that seemed to be within the Humane Society of Orlando with all of the barking dogs as you walked down the halls. I had no clue my room was a pet friendly room until my oldest child started to looked like Martin Short in the movie Pure Luck after the bee sting. After a quick call I was told my room was a pet room and that I did not request a non-pet room (who knew). I was moved a few floors up without issue. We spent two nights at the hotel and I challenge you to find someone with a smile that works on the hotel staff. The housekeeping staff in halls look like they hate the place and don’t say hello. The lifeguards at the pool seem manic and clearly forgot yelling at kids is not a sport. I walked up to the slide at one point and asked if it was open as both of my kids were told it was closed. The response I got was “I would not be up here if it was closed!”. We never got a hello or welcome from the parking staff and don’t get me started with the big guy in the ice-cream shop. I know it seems I’m picking on them but it was truly bad. The first night in the non-pet room was like a night in a hot box with the AC only cooling the room down to 78 degrees. I called the next day and the AC repair man (he actually was nice) came up and after a bit said the unit was not working and it was about 20 degrees off. He fixed it and it started working again but then stopped just before bed. I called down again at 10PM and the AC man said he could not find a new AC part so he could bring me up a fan. I know this seems like a joke but it’s not. The next day I talked with the manager who had an update on all of my issues before I arrived and he said I would be happy to extend your checkout one hour for your trouble. I think at some point he saw the look on my face and then he added he would also credit me $100, I just walked away. That’s two nights without AC and I got back 8.4 of the cost of the room. The atmosphere of the hotel is nice, the outside area, the restaurants, the pool, the boat, the fast pass and the parking are all great. At the end of the day Lowes service at this property is dreadful. We would never go back and I feel compelled to add my review as I used the reviews to pick this location.

| N/A Family

1 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 1 /5
  • Comfort: 1 /5
  • Location: 5 /5
  • Value: 1 /5

Fabulous Graduation Trip

Would recommend Mon, Dec 21, 2015
This was my daughter's college graduation trip. We visited Universal Studios and Epcot while in Orlando. The water taxi service from the hotel to the Universal parks and CityWalk was so convenient, and the road trip to Epcot only took about 15 minutes. We thoroughly enjoyed the hotel and parks. Mama Della's restaurant was spectacular. We had great service from all of the staff we encountered.

| N/A Family

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 4 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 4 /5

Beautiful hotel in a perfect location.

Would recommend Mon, Dec 7, 2015
The Portofino was as described, absolutely beautiful with spacious rooms. The breakfast buffet at the Tratoria restaurant was very good. The food was delicious with many selections from which to choose. The downside to this quality hotel - absolutely no complimentary coffee or tea. Very disappointing!

| N/A Family

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Great mother daughter trip.

Would recommend Sat, Oct 24, 2015
Everyone at the resort was wonderful. Had an outstanding time.

| N/A Family

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 4 /5
  • Hotel staff: 5 /5
  • Comfort: 4 /5
  • Location: 5 /5
  • Value: 5 /5

Weekend birthday getaway

Would recommend Wed, Sep 16, 2015
First time staying inside Universal Studios but I definitely recommend this resort. It is awesome. Two great pool areas for the kids and lots of shops and restaurants for the adults. Will definitely stay here again!!

| patterson Couples

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Excellent Family Hotel

Would recommend Mon, Aug 31, 2015
Stayed 4 nights at the Portofino. Excellent hotel. Perks for the early entry and boat ride to parks are awesome. Could use a couple of more fast take out services for breakfast other than Starbucks. Would have liked to have had laundry facilities that we could have used ourselves rather than hotel prices. Pools were great. Pretty scenery. Would stay here again.

| Holland Family

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 4 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Great Time

Would recommend Sun, Aug 30, 2015
The hotel was beautiful and the staff were really nice. It's a bit too far to walk to the parks everyday but the water taxi service works well. Access to City Park was a plus!

| Staten Island Family

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 4 /5
  • Value: 5 /5

A wonderful place to go

Would recommend Tue, May 19, 2015
Beautiful hotel, super convenient water taxi, very nice staffs in front counter and very friendly staffs at dinning area but the room service wasn't professional. They replaced the towel for bathroom mat. All others are perfect.

| N/A Family

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 4 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 5 /5

Second Visit

Would recommend Thu, Apr 9, 2015
This was my second visit to the Portofino Bay Resort at Universal Orlando. I fell in love with it during my first stay last fall. The rooms and bathrooms are very spacious and comfortable. The kids love the Beach Pool with slide. My first stay was during a low crowds time at the resort and the second stay was during the busy Easter weekend, but both times the resort was quiet and peaceful. This resort has converted me from a loyal Disney fan to a loyal Universal Orlando fan! Unlike Disney, Universal provides a true 5 star experience when charging 5 star prices. The only complaint I have is that more lounge chairs are needed at the Beach Pool for busy times.

| N/A Family

5 /5

Overall score
  • Amenities: 5 /5
  • Cleanliness: 5 /5
  • Hotel staff: 5 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 4 /5

I would love to go back!

Would recommend Wed, Apr 1, 2015
I love the place. I booked the hotel for 3 nights, but had a little accident on the way so ended up getting there early morning of my first day, just to find out they upgraded me to the Bay view room (I booked the garden view). I called the hotel beforehand and told them I would be getting there late, but when I checked in, it looked like they already gave my room to someone... luckily they gave me this another room. I would have not been a happy camper if they had me wait for a room at that state....so....I would say I was happy. The room was great, nice view, big bathroom and THE BED! I was in love with the bed. We got a king bed and it was super comfy, especially after long hours at the park. We never made it to early admission...our lost...but the bed was way too comfy for us to part way with it too early.... We spent most of our time in the parks so we didn't really get to use much of the hotel facilities. I couldn't even find the pool, not that I tried very hard. I guess it was far from where I was. We stayed in the West wing (as I requested) which is right by the water taxi. So if you want to have an easy access to that, don't forget to make the request. Our room was also the farthest from the elevator, which is good for a little sound-proofing since the wall IS thin like other reviewers have stated, but if you don't like walking a loooong way to your room, maybe request for a room a little closer. Last but not least, we did one dinner at Mama Della's, a restaurant in the hotel, and it was AWESOME. Great food, EXCEPTIONAL service. Our waiter was sooo good, we felt so special. The food was good as well, despite being so full from all the butterbeer, we still enjoyed the food and we both agreed that Mama Della's is gonna be a place we have to revisit when we go back to Orlando.

| Lafayette Couples

4 /5

Overall score
  • Amenities: 4 /5
  • Cleanliness: 4 /5
  • Hotel staff: 4 /5
  • Comfort: 5 /5
  • Location: 5 /5
  • Value: 4 /5

Top hotels

Nearby points of interest

Universal Studios Escape 0.4 mi
Universal Islands of Adventure 0.6 mi
Universal Studios Florida 0.8 mi
Millenia Mall Complex 1.7 mi
Guinness World of Records 2.4 mi
Ripley's Believe It Or Not 2.4 mi
Trainland 3.3 mi
Wonderworks 3.3 mi
Pointe Orlando Dining, Shopping & Entertainment Complex 3.4 mi
Shingle Creek Golf Club 3.8 mi
Orange County Convention Center 3.8 mi
Aquatica Park 4.5 mi
The Florida Mall 4.6 mi
Seaworld ® Orlando 4.8 mi
Sea World Adventure Park 5 mi
Discovery Cove 5.2 mi
The Florida Citrus Bowl 5.3 mi
Downtown Orlando 6.3 mi
Amway Arena 6.5 mi
Amway Centre 6.5 mi
Bob Carr Performing Arts Centre 6.5 mi
Lake Eola Swan Boat & Gondola Rentals 6.8 mi
Loch Haven Park 8.2 mi
Orange County Historical Museum 8.4 mi
Orlando Museum of Art 8.6 mi
Gatorland 9.2 mi
Lake Whippoorwill Speedway 14.6 mi
CFE Arena 18.2 mi
Bright House Networks Stadium 18.5 mi

Hotel Policies

  • Check-in: 04:00 PM
  • Check-out: 11:00 AM

Terms and conditions

Rates quoted in currencies other than the hotel's base currency are subject to the rate of the international exchange. Rate may change throughout stay. Rate may reflect average nightly rate. Extra charges may apply. Incidental charges, such as room service, are not included in the rate.

The amenities and/or facilities may not be located at the hotel, but within a reasonable distance, and additional charges may apply for use. All information has been provided by this hotel and not by Orbitz

$409
avg/night
Choose dates
Rate and special offer based on Check-in: Feb 28, 2016 Check-out: Mar 2, 2016