Hyatt Regency Grand Cypress

Overall a good value as we did a buy 4 nights get the 5th free deal making the price midrange of what we looked at. Garden view room was fine, no need to upgrade to pool view just for the fireworks because there is an enormous window view in the hallways that connect each "wing" of the hotel where you can stand and watch the Epcot fireworks (which are not really all that impressive anyway from the distance we were at). I actually would suggest a garden view if you like to sleep because the hotel seems to host a lot of conventions and parties that are held poolside and may be playing semi-loud music in the early evening. So, if you have kids and you want to sleep by 9pm/10pm, it might not be ideal. Many complain about the resort fee but its not like they try to hide it on you before you book. I wish they would just bake it into the price of the hotel. It does afford a lot of nice amenities if you think you will have the time to use them (but they charge for pool noodles or floaties which I found rather absurd). The grounds are beautiful but expansive so if you like a smallish feel to your hotel stays this is not the place for you. As close to Disney World as most of the Disney resorts are so location can't be beat. Lots of inexpensive restaurants nearby if you don't want to eat the pricey hotel food. The fridge provided in the room wasn't really a fridge but a "cooler" so if you really need to keep things very cold, you may need to bring ice into the cooler to keep it cold enough. The bathrooms have been recently redone and the housekeeping staff must be livid. Its nice and all but Kohler Verticyl (I believe) sinks? They just don't drain, a mess to clean up but its not your job I suppose, just an odd choice for a hotel. Also, the shower/tub enclosure uses a splashguard style door rather than a full enclosure. Certainly nicer than a shower curtain but water will go everywhere. Again, glad I didn't have to clean it up and we tried our best not to get water all over but its nearly impossible. Best things about the hotel were the location (never more than 10 minute drive from any Disney park) and the staff.... everyone was friendly from the valet to the front desk (and they were very pleasant in dealing with when I asked for an extra hour for checkout, don't be greedy and ask for a 4pm and they might just give you a tiny slice of extra time if your flight isn't leaving until later.) Worst things about the hotel were its size which means lots of parties and conventions so the occasional wait for the elevator, and, I did think it was absurd that with all the $22 resort fee DOES include, they could not loan us a pair of arm floaties or a float ring for our 4-year old to use in the pool. You can't help but feel nickel and dimed at that point. That being said, the pool was also very nice (aside from the parade of lovebugs inhabiting the pool area, not the hotels fault, thats just Florida in May) and there are really three pools to choose from, including one designated as a quiet zone. I would hate to stay at this hotel when it was overcrowded with families but while we were there, it was overcrowded with businesspeople / convention goers who spent most of the day in conference rooms, the poor things. They do live it up at night around the pool however. If they ever do a special deal on their suites, I would consider coming back again with the whole family (2 adults, 3 kids) but there is no way I would want to cram 2 adults and 3 kids into one regular size room.

I REALLY LOVED THE STAFF, ESPECIALLY THE BELL HOP "TIM" HE WAS VERY HELPFUL TO ME AND MY WIFE. THE LOCATION IS PERFECT AND THE POOL IS AMAZING. GREAT VALUE TOO. I EVEN BOOKED AN EXTRA NIGHT ON MY LAST "OFFICIAL DAY THERE"

The swimming pool was poorly serviced, could not find a chair to set on for the 5 days we were there, need to chase the staff to get any service done, compared to Disney hotels we stayed in the last few time, its a huge difference. we will not go back.

Well, we were blown away when we arrived on the grounds. The greeting was great until we arrived in our suite. We were welcomed by a giant hairball. They were apologetic and immediately got us another suite, but when we got there we didn't have any face towels. I was getting a bit discouraged with the hotels services at this point. Asked for some towel and it took them forever to get us some. I ended up going downstairs again just to get them to deliver. They need to brush up on the customer service. Other than that, the stay was ok.

Ginger McClure-Garner "Chef" was exceptional in visiting our table when menu items were unavailable to our group at her wonderful new outlet. She not only cured any menu dissapointment, she added some interesting area knowledge that made our trip much, much better. Ginger is the best example of Hyatt Staff Standards all other Hotels can only hope to achieve at their respective lodging property. I will offer her exceptional communication skills methods to my own servicing staff members at my business upon my return next week. Thank You Ginger!

I have been traveling internationally since I was a kid. I was looking forward to this stay as it had high ratings and we were staying 7 days, but was disappointed. Room Service was prompt and good. The restaurant is not worth the wait time and has poor service. House Keeping service is also lacking. rooms were not cleaned, bathrooms were not re-stocked. Bathroom did not have a door lock, Shower had a partial door which did not prevent water out into the bathroom. Then the check out clerk informs us that check out time is 11am. Our travel documents show check out time to be 12noon, the hotels own documents said 12 noon, so dont know what else is incorrect or are they just winging it so to speak.

This resort was fabulous! Staff were very friendly and helpful; concierge helped us book arabian nights tickets for Christmas day, and a bell man chased us across the lobby to return a $20 bill my son dropped as we came in. Downtown disney is just around the corner and only about a half hour walk (just under 2 miles) if you don't mind walking lighted sidewalks the whole way. Hotel restaurants were a little pricey so we ate most melas offsite to save money. There are plenty of restaurants, gift shops, and pharmacy just a short walk away. Resort fee was well worth it. The spa, fitness center and pools were open 24 hours and there were plenty of other activities onsight included in this fee. The grounds are beautiful. We spent 4 full days onsight and definately enjoyed it. I would definately recommend this hotel!

Great property, Only bad thing was there were wasp nests outside the sliding glass door so you could not open it or else ...

I used to come to this hotel with my family when I was a child. Now that I'm married my husband and I stayed here in Nov. 2011 and it's only gotten better! They have remodeled and they plan on doing even more upgrades! The pool is amazing, the food is very tasty, the staff is so friendly, and the hotel is just beautiful! As for the value, you get what you pay for. This is a very classy hotel and you are treated with the upmost respect. When my family visits Orlando again, Grand Cypress is the place to stay!

We decided to "get outta dodge" in the path of Hurricane Irene and found a great last minute deal on Orbitz in Orlando at the Hyatt Regency Grand Cypress. I had stayed there in the past and was worried that the hotel may have grown a bit worse for wear. But we were delighted to find that the rooms were remodled and the hotel looks great. The hotel remains a world class resort with great recreation choices close to all the attractions but maintains its character as an oasis of calm away from all the maddness that is Orlando.