Everything at this hotel was simply top notch. Staff was really friendly and helpful. Room was clean and spacious. Restaurant is excellent and room service was great also. Great experience for a 4 star hotel.
Hotel rooms were clean and comfortable, pool was small,hotel staff was not personable.Be prepared to circle the lot if you intend to park without valet. Given the number of four star hotels in the area I think I'll try another next time.
The beds were worn- typical rut in the middle. Gnats in the room were annoying- I hope they were gnats! Work out room had several broken treadmills and seemed worn.
Family oriented hotel. Nice staff, good location.
The person that checked us in was curt bordering on rude. Thank goodness the others we spoke with at counter were friendly.The room set up was poor. No flat space to prepare coffee. The chair barely fitted in the room. Fan in bathroom not working.
Slow drains in sink and tub. Staff at restaurants were really nice.
There was nothing special about the hotel other than its location (very close to Universal). The room could have been cleaner (found mold in the coffee cups). The service could have been better (called for extra towels that were not delivered on
two occasions). The food in the restaurant in the hotel was good, but a bit pricey ($70 for breakfast for four). And there was an extra $10/night parking fee that came as an unpleasant surprise.
Hotel was clean, staff friendly. Shuttles don't go to all the parks, but it is better to rent a car. Room and beds really nice and clean. Traffic is really hectic but because all many restaurants are around the corner. The Florida mall is really
close. Very happy with this choice.
there was no all day shuttle but there was 3 available
but all staff I encounter were fabulous and very happy
had a great time and the bed was awesome wanted to take it back home thanks for the fun and comfort
The hotel was great. Location was very convenient to Universal Studios. Price was hard to beat. Only thing that kept off the 5th star was that parking is at a premium, especially later in the evening, and even parking your own car costs a daily fee.