Blue Heron Beach Resort

It was our honeymoon and we didnt get the room that we had reserved. Even though we had the description in writing, the hotel wouldnt give us the correct room. They charged us extra from what Orbitz did to get the right room. The manager was terrible telling us that the problem was between us and Orbitz and that they didnt deal with Orbitz any longer, which was a lie. Orbitz wasnt any help either, thanking us for our order but not helping at all. Stating sometimes you dont always get the room you order. What is that. No way to run a business. The room was dirty and just an overall terrible vacation. Nice honeymoon.

We arrived at the hotel before check-in so, our room was not ready yet. This did not bother us. We assumed they needed the time to clean the room. However, when we finally checked into our room, there were fingerprints all over the glass tabletops. There was candy stuck to the kitchen floor and countertops. There were bread crumbs all over the kitchen counters. The floors had not been vacuumed. When we pulled back our bed sheets, there were hairs stuck in the sheets. We had to wash the sheets with bleach and wipe down all of the counters before we could even do anything else. We all slept on the sofa bed the first night. My husband complained the next day to the front desk, and they sent housekeeping up to reclean our room. We still had to mop the kitchen floor ourselves, even after the second visit from housekeeping. We basically just tried to spend as much time as possible outside of our hotel rooms.

My family and I stayed at this resort for the weekend when we were in Orlando. Overall the place was nice. The room had a bunk bed which our daughter loved and we had a great view of the lake. Upon checking in they informed me that about a sales presentation that would take 60-90 minutes and they would give me $100 cash back to make on of the nights free. I agreed to this thinking it was a good deal. They scheduled the presentation for Sunday (or checkout day) at 8am. I figured this would be plenty of time since we had to check out by 11. They morning of the presentation my wife and I were interested in the vacation packages they were offering but over 2 hours into the presentation the still would not give us any prices. After explaining to the sales manager [...] that we needed to get our things ready to check out and that we would come back and he said this would be fine. We left and returned to our room to get our things. After returning to the lobby and turning in our keys (10:55) we were let back upstairs where [...] told us to leave and that he would not finish the presentation and we would not receive our gift because we had left. We were upset because we like the resort we just wanted to know the pricing. After this conflict ensued one of the other associated came over and gave us the gift we were entitled to. I was very disappointed because I have sat through time share presentations before and most of them are ripoffs but depending on the price the one through Festiva seemed promising. I would never buy or vacation at a Festiva associated resort again though if this is how they treat their guests. It seems as if he was more concerned with keeping us held up in the presentation then actually trying to sell the product.

up on check-in we were told of the additional $100.00 resort fee. security was great with elevators and such. parking very tight. unit was nicely furnished if you do not mind sleeping on a rock. unit appeared clean however, our socks were black after walking around inside it and the noise leval was near unbareable, you could hear the baby next door running the hallway in the unit, he was not stomping.the bright spot was the location, very close to Disney and several resturants near by. no business center, hard to get into, pools in shade by noon, balcanies not at all comfortably furnished. we will not book this again, nor recommend to anyone. go to the Holiday Inn down the street, has to be better than this....it looks nice, but it is not.

-Master bathroom tub jet no work. - " " sink pup-up pull bar missing. -Guest bathroom about same problem with the sink; drain stopper don't holding the water on it. -At the time we arrive our reservation was no register in Front Desk.

Nice Hotel, I didn't like the fact that we were solisted to go on a 90 minute time share our first day at the Hotel. We were tired after traveling all day and most of the night. We wast'n in the mood for sale pitches. They should be more considerate of their guess. Probably won't stay there again.

Location is convenient to theme parks and restaurants. Outdated furnishings and dark outer hallways. Most staff friendly and helpful, but the property was acquired by a vacation timeshare co and in order to get your "parking pass," you have to listen to a hard-sell to convince you to attend a donut breakfast where they really lay it on for 90 min to get you to buy a property. Not really what we had in mind after a long day of flights and driving -- just wanted to check in and get to room to change, eat and hit the pool.

This hotel had the most inviting pool side and lake view. Great location, not far from mini mall, restaurants and blockbusters. Wanted to relax and did just that. Very quiet and nice whirlpool bath in master bedroom.

Blue Heron Beach Resort, Orlando, Florida was very comfortable and room was nice. There was plenty of room. The staff left a little to be desired. Upon checking out the girl at the front desk insisted that we were actually checking out of a totally different room then we actually stayed in. It was not worth the arguement. Overall it was nice and would stay again.

beautiful view of lake and pool construction ongoing but grae cleanup around facility