This hotel was just average. The room was clean but missing some basic features such as a trash can in the room and tissues. We didn't get new soap after we used our's and the towels we got each day were less and less. The front desk staff
answered questions, but didn't go the extra mile. We did use the hotel to airport shuttle which was helpful. Just a warning if you're a light sleeper that you'll hear music from the bar and possibly karoke as you're trying to sleep. Also, the doors are paper thin so you hear people coming back from the clubs in the early morning.
Hotel features (5 = best, 1 = worst):
Short walk from hotel
lincoln road for shopping/ open area cafes. much quieter than ocean drive.
The ONLY positive to this hotel is the location.You are essentially in the middle of everything (shopping, restaurants, block from beach, lounge/clubs etc). Aside from this the room cleanliness was non existent. The staff was not helpful and rude.
And the so called "happy hour" from 7-8 bartenders purposely ignore you until 8:01pm and then tell you its over even though youve been standing at the bar for the past 15 minutes!! As far as value goes a package deal for 5 days 4 nights was about $430 so I guess you get what you pay for! I would not recommend this hotel to anyone and I travel quite often and by no means do I look for five start hotels everywhere I go
NO HOT WATER. Could not shower in morning so we checked ot a day early. There was no manager on duty and clerk was not authorized to give refund. He asked for my cell phone number and said that the manager would call us when he/she came in that
day. We received NO call. We are seeking a refund for the second night of our PREPAID stay.
The WhiteLaw is very retro looking.. I was startled when I walked into the bright room with red polkadots all over the ceiling. Over all though, the hotel staff was great, room sizes are good and bedding was clean.