The Shelborne Beach Resort - South Beach

If you are looking for a hotel with great beach access, this is it. The only thing missing from this resort was a check in binder of sorts that explained what was available and when.

This hotel was neat, clean and organized. The staff was amazing and made me feel special. I would definately stay here again

1. Room wasn't ready when we arrived....at 5:30pm 2. Front desk employees were rude and unprofessional 3. Our room was disgusting and they couldnt switch our rooms since they were "booked" 4. The hot water for the shower did not work 5. Television did not have cable access 6. Room service is a joke and the food will always be cold 7. Bed sheets were very strachy and itchy 8. Room had a bad odor DO NOT EVEN LOOK AT THIS PLACE TWICE !!!!

Staff were disengaged and not very helpful. Room booking was incorrect (booked 2 double beds for 3 people - informed they only had King Bed rooms available) - sent us to a room that already had someone in there, had to go back to front desk twice. Took over an hour to check in - not a great start. Finally checked in, then got to the pool - and there were no towels available. Overall - very poorly managed hotel, and I would not return.

I have stayed at many hotels in Miami and thought I would give the Shelborne a shot since it had just underwent a "renovation". Thank goodness my stay was just for one night!! While the downstairs entrance (lobby, bar area, etc.) look great, boy was I in for a surprise when I got to my room! (I found out later, only a few rooms were updated!! Very deceiving!!) My room was on the 6th floor facing Collins Ave. As I got off the elevator, I noticed immediately that the hallway smelled damp, and looked cheap (torn carpet, cracked ceiling, scuff marks all over the walls). The room was NOTHING like what was pictured online. None of the furniture matched and looked of something that would come out of a Motel 6 (although I'm sure Motel 6 may have nicer things)! I was nervous to even walk on the floor on bare feet, let alone sleep in the bed! The bathroom was equally as bad if not worse then the rest of the room. The outlets did not work in the bathroom and looked in need of desperate repair. The tub had rust stains and the mirror was cracked on spots and had stains as well. Do yourself and stay at another hotel! Any hotel! It would be worth an extra $50 or even $100 a night, trust me!

I was misled by the photos post here. The room I paid so much per night was dark, small, and very dirty (something gooey sticking on the wall). and the hairdryer is broken!! When I made a complaint to staff, she said I had to pay extra to stay in a room like the one shown in photos. If I had any problem, she suggested me to talk to the agent . I will NEVER stay at this hotel again. However, I have to give some credit to the staff serving breakfast. Great service. Actually, next time I will consider stay at this nearby city - Fort Lauderdale. Better traffic and newer hotels.

Even upgraded rooms were dirty and poorly maintained

The best thing about this hotel is its location and outdoor amenities...pool and beach. Rooms are small and beds are not very comfortable. We were first given an old room with dirty carpet, but when I asked to be moved, they did accommodate us and put us in a renovated room. Remember there is a $25 resort fee and a $35 daily fee to park your car.

If you're planning to attend various WMC events and parties, this is a great place to stay. Cost was on the high end, but it paid dividends with free entry into both the day-time pool parties, and the night-time Shine Club.

Great location, great exterior. Horrible rooms. They remind me of Milford Plaza in NYC. Dirty, dingy, no carpeting and small room. The worst part of the stay was Valet Staff. Arrogant, rude, slow and smashed my car gently enough for me not to notice but rental car place to notice. Never again.