I planned a weekend in Miami Beach with my son while we toured colleges in the Miami area. We enjoyed our stay at the Catalina. The room was a bit small but very clean with a nice bathroom and pool area. The staff was friendly. I had to go to the
front desk twice and ask for wash cloths but the staff at the front desk were very friendly, professional and handled my concerns quickly. I would recommend this hotel if you want to be near the action as it is within walking distance to everything (shops on Collins Ave, Lincoln Road, shops on Washington Ave., etc) It was a nice stay for us.
The hotel is located in a great location and with in walking distance of many attractions. The hotel itself was entertaining and always had soemthing going on in the retaurants. The room itself was very small and not kept in the cleanest standard
i am accustomed to.
I didn't get the room I was expecting to get and I didn't like the layout of the bathroom but besides that the stay was great the staff was sooooo friendly... always asking if I needed anything. The pool guy Mauder at the Bamboo Pool was of great
help also. He was so helpful and really funny. Great customer service.
Hotel features (5 = best, 1 = worst):
Short walk from hotel
A block or two away is a pizza parlor named Groovys and its sooooo good and prices aren't too bad for the size.
Walking distance to everything cool there is in South Beach. Nice room, very clean. Good service.
The free happy hour (7pm-8pm) is a great way to start the evening.
Nothing to complain about this hotel.
I understood I went for a room on a budget but the Catalina reception area cries for an interior designer who understands about flow and space. The whole thing looks just messy and it's not good since that's the first thing you see when you check
in. I wanted to turn around and run far away from it. The staff tried their best to have a smile on their faces as they greeted guests. But I understood their sad faces on certain days. The lobby is just messy! too many things. And the deli/restaurant/food whatever in the lobby is just...so out of place. The carpet leading up to the second floor and the rooms is not only dirty. And I mean DIRTY and stained, but they're also so old they are ripped in some places. I kid you not. I should've taken pictures but it was just too embarrassing. I felt bad for the people working there. My room access card didn't work and I had to stop by the front desk twice before it actually did. Now this has happened at more expensive hotels. No big deal. But then it happened again by the third day I was there. I wasn't happy but respectfully asked them what that was all about only to get a "sometimes that happens". ooookay. Then the lighting in the room... I have 20/20 vision and still, the lighting was just poor. I shaved and when i returned to my room, hairs were still on the sink even though the room had been attended to.
Then there was the $15 daily Hotel Club charge. That was news to me when I arrived. I was tired and all I wanted to do was to start my vacation. So I said yes. i"ll pay whatever. Knowing of course, that I would write a review so that other vacationers stay away from this hotel.
Then, as if things weren't bad enough, Saturday evening we come back to the hotel after a nice dinner and find out the lobby has been turned into some type of a club with a stripper on dancing on a table. Maybe that was the $15 daily charge on my bill? Not that I don't like strippers or good music. But it would be nice if the loud music took place in a venue built to have a club. I dunno...just so that music doesn't travel to a vacationer's room all the way down the hall. Just saying.
Seriously! Stay away from this hotel.