First off the location to the beach and some shopping and dining is great! The hotel itself is just ehh. From reading other reviews I wasn't expecting much and didn't get much. The check-in process was slow but the front desk people were very
friendly and helpful. The rooms are super small. We had a king size bed(which was comfy) and it took up most of the room. No dresser and the bathroom was tiny. The hotel is past due an update. To us it wasn't worth the price.
This hotel reminded us of the old western hotels where there was a grand façade to make the property look larger and more impressive. Considerable attention to detail has been made on the exterior bar/restaurant areas of these three connected
properties. However, our room was very small, the bed worn out, air conditioning barely functioning and bathroom the size of a postage stamp. Upon our arrival the safe didn't work and it took two requests to have it fixed. The toilet wouldn't flush as the valve constantly stuck and needed to be replaced - no response to our requests for repair, Hence for three days we had to take the top off the tank and do manually. The bathroom door had improvised hinge pins which resulted in our not being able to leave it open. Renovations were just done cheaply and did not measure up to the price charged or expectations.
I loved the great location, and super nice desk staff, door men- really good manners.The beach staff rude, and the GM not helpful when escalated an issue with my room. Couldn't sleep, loud people, super loud AC. The rooftop pool was a nice bonus.
Really nice to have good restaurant with live music right there.Concierge very helpful. Nice guy. Some waiters super nice, others not so helpful. Couldn't find the shuttle from MIA, so had to pay for one. Bed super uncomfortable, old. Great place for 150 a night but would be really upset if I paid the 300 they were asking. Didn't know there was a free town shuttle until last day- that would have been handy.
Hotel features (5 = best, 1 = worst):
taxis are rude, crazy driving, won't get out of car or help with bags, and won't take you around town refuses.
Pros: close walk to the beach, fun atmosphere, the employees try to help, Maxine's restaurant is 24 hours, location is near shops, walgreens, etc..
Cons: they charged for an upgrade for early check-in, there was only 1 employee at the front desk,
the rooms are outdated, it can be loud (thin walls) but this wasn't a problem on our trip, no view of the ocean
The last few times I stayed in Miami was at Loews and Fontainbleu. This was my first boutique hotel experience. Very cute decor and cozy for my short stay. I attended a wedding this time and only stayed in the hotel for sleep and shower. Cons: the
hallways were dark and a little musty; the room was small with no view; the rooms very basic with some updates. But I must say the guest services were excellent. Everyone was very polite and accommodating. The location was central to everywhere I wanted to be. Free hotel shuttle was also key. I would recommend this place for people on a budget, wanting to explore the outside of their hotel room.
I had a great time in general while in South Beach for business. The Staff were all really Fantastic, for sure. The room was inexpensive and a bit below my normal business travel expectations but it was a block off the beach, and a couple of
blocks away from the conference center. Over all at the end of the day, I would go back just make sure I wound up on the other side where the rooms were a bit nicer.
Hotel is Ok, they're upgrading so to speak so it
Smells like paint. The hallways are dim and old appearing. Staff was nice, open bar between 7-8p everyday was a little perk. Overall, I wouldn't come back but it's suitable for a quick getaway if
your not looking for a lot of upgrades.