Penguin Hotel

I think it was the worst hotel i have ever stayed at.

When arriving, the pointed out that they were over booked so they decided to move me to other hotel. Is important to say that by the time of arriving to the hotel my reservation was already paid as [...] charged me the costs of the trip.When I complained about going to other hotel they said there nothing they can do so I could call to [...] to complain. Even the hotel staff was too rude....they never understood that I had already paid.....so in summary, I do not recommend to make reservacions throughout [...] as tey do not commit to give the room space.

We used South Beach as a base for photographic day trips into the everglades, and as place to regroup and eat well in the evenings. The hotel seems to have hired a very weird designer and a very cheap contractor to do an internal retrofit of the rooms to "modernize" them; but the results are somehow strange, tacky and shoddy all at once. For example, despite an abundance of mirrors and high tech appearing lighting in the tiny rooms, the electrical outlets were not properly anchored in the new wall surfaces, so they sank in when you tried to plug something in. In terms of fire safety, that's alarming. Also, more soundproofing between floors would have been a big help. The level of maintenance was also pretty abysmal; the shower had a euro-style flex-hose handle/head, but the clip to hold it was broken, and the AC compressor, unless set just right (which took three days to figure out) made astonishing wake-you-out-of-a-dead-sleep noises. The maid service, however, was truly excellent -- they paid real attention to the doorknob tag, and they did an really nice job cleaning the room. I have been to South Beach before, but it was many years ago and I could not remember where I stayed; I found this place on the web, which is always a dicey proposition. But considered as just a box to sleep in, the price was right and it was survivable.

When you pay for an average hotel you get avergage or worse. The linen on the bed as not changed for three days, though we told the first desk the first day it happened. The rooms are very small, and in need of a paint job. the staff was very friendly, but not a hotel I would stay at again.

This was a disappointment. There are absolutely no amenities at this hotel, I didn't eat at the porch cafe/restaurant that other reviewers boasted about because my husband and I were out all night and wanted to eat in our room, well to my surprise I wasn't even allowed to bring the menu to the room to find out what my husband wanted to eat. The manager was firm when saying "NO" I could not take that menu. The room was extremely small and the bathroom was the size of a coat closet. Walking up was not very appealing, I was with other friends and I wouldnt show them my hotel/motel I was too embarrased by the unattractive curb appeal compared to the other places

I paid for The Penguin Hotel but when I got there had to wait 30 minutes at the front desk because no one was there after numerous calls finally someone answered and came. THey could not find my reservation and told me it was beause Orbitz never sent them the info ad when I asked to look at the computer screen for my name...Voila big and bold , alphabetized..it was there. Anyways the concierge says "oh that's why I couldn't find you" your actually going to be The Presidente Hotel which is our sister hotel around the corner". Ny this time it was 2:30 in the morning and I was exhausted and didnt feel like arguing anymore. He booked us in the "Penthouse"...whatever..it was ok but overall def wouldn't be staying there again. Convinced from now on to just stay at a big reputable hotel. Oh by the way, the smell of the hallway was nauseating.

The staff was kind and helpful but the hotel seemed to be falling apart, literally! The bathroom wall was crumbling away, and the bathroom shelving fell off the wall completely. The hallway smells like bad bug spray. the mattress felt like a piece of cardboard with a thin thin layer of cotton on top. the ac leaked in the floor and wet our belongings. The location was great but I would never stay there again.

Garbage in bathroom trash can when I checked into room

Excellent service at the hotel, but the restaurant service was poor. The hotel rent the restaurant and isn't part of it.

Great location,the hotel staff was helpfull and friendly , the hollways could've been painted diferent...