Hotel was clean and the staff was great. As far as the other reviews of the rooms being dirty and staff being terrible they were way off. My room was cleaned every day and there's an extra charge to have a guest over that they even waved. It's
also about 100 feet from the beach, and two blocks from a deli and liquor store.
It was terrible! bad parking ! rude front desk person! I am disabled vet and got no help with luggage ! had to walk 3 block at 2am to print documents for cruise cause the front desk person would not extend courtesy to print for me! small room! no
face towels! $25 dollars to park 3 blocks away! bad area downtown! people out drunk and carrying on! I was terrible!
When we first arrived to the hotel, the concierge said that she did not have our names,according to her this usually happens with people that use [...], she said most people use [...]to book. After waiting 30 minutes for her to get the
confirmation she put us in a room, where the bed was awful, the carpets where stained and filthy. It looked more like a hostel than a hotel. There is a Subway in the lobby,again this should not be in an actual hotel. The only good thing about this is that the location was literally 1 block from the beach, and if you go on the boardwalk you'll be in center of south beach in 30 minutes.I will not be returning to this hotel, and would not recommended to anyone who likes things clean and moderate service.
The room and hotel were clean and staff were nice but that's about were it stops for the good.
If you plan on going anywhere then parking close to the hotel (especially at night) don't get your hopes up. We drove around for an hour looking for
parking on the street and finally had to pay $20 for overnight parking in a parking garage that was about 4 blocks away. We were told breakfast was included but didn't find any. Elevator hadn't been serviced in over 10 years!! and you can smell subway up a few floors.
Our experience here was not all that great. We got a tiny room, that was much smaller than your average Days Inn/Best Western room. Our ceiling lights were out the day we came in, and despite talking to the concierge twice, they were never
replaced. The mattress was not sturdy and sank the minute you sat on it. The 19" TV in the room was from the 1990s and no remote was provided. The phone in the room did not work. We also did not have hot water in the shower for 2 days.
Nevertheless, the saving grace for this hotel is its staff. They were very friendly and helpful and also allowed us to check in a couple of hours early without paying any additional fees.
But the next time we visit Miami, we are not going to stay here, the owners need to spruce up this place asap.